TheWorkplaceBlueprint

B.JohnsonCoreNetGlobalSummit,Atlanta,October2003“Theeffectiveorganizationisonethathasblendeditsstructure,management,practices,rewardsandpeopleintoapackagethatinturnfitswithitsstrategy”--MintzbergWhyanewWorkplaceBlueprint?Reduces

operatingcosts

IncreasesefficiencyIncreasesflexibilityPrinciples:Differentiatedrealestateportfolio

Flexibility

BestpracticedeliveryHighperformanceworkspaceScalableServiceLevelsCorporateRealEstatestrategieshaveshiftedtoalignwithAccenture’snewbusinessandworkforcemodels.ThisrequiresanewWorkplaceBlueprintthat:Connectingthebusinessandworkforcemodels Optimizetheperformanceofournewanddistinctworkforcesbyprovidingappropriateandcosteffectiveworkplacestosupportourbusinessneeds.Weanticipatechangefrommanyinfluences:flexibilityisabackboneforourfacilitystrategy.ContextandOpportunitySolutionsServicesPartner/AssociatePartnerSeniorManagerManagerConsultantAnalystConsultingandEnterpriseYesterdayConsulting,Enterprise,ServicesandSolutionWorkforceEmergingConsulting&EnterpriseModeledHeadcountGrowthbyWorkforce76,30087,400103,30070,580FY02FY03FY04FY05EnterpriseServicesSolutionsConsultingDramaticgrowthinnewbusinessesRealestatedemandsRe-shapingoftheorganizationalpyramidandgrowthinkeybusinessesincertaingeographiesrequireustoprovidenewrealestateinnewlocations,andscalebackexistingfixedmitmentsinmanyexistinglocations.Employeesareseekingaculturethatfostersmunity,empowermentandaccessibility.Ourworkplaceresponsesneedtobalanceoffice-basedworkwiththeincreasingmobilityandvirtualnatureofwork.Geographicandculturaldifferencesmaywarrantuniqueresponses.Ourintentistohavestrongmunitiesofpeopleinhighlyutilized,vibrantofficesthatarelinkedtootherAccentureworklocationsandtoclient-sites,sharedfacilitiesandremotelocationsincludingthehome.Emergingtechnologiesarechanginghowandwherewework,andinfluencehowwedeliversupportservices.Thesetechnologieswillfurtherenabledynamic,flexibleandproductiveworkfromlocationsoutsideoftraditionalAccentureoffices.Futurerealestatemitmentsrequiremoreflexibilitytosupportrapidshiftsindemand.ContextandOpportunityRealestatesupplyconditionsTraditionalwaysofprocuringrealestateareoutofsyncwiththechangingnatureoftheglobalbusinessenvironment:Needscanchangedramaticallyevenbeforeplannedspaceisdelivered.

Implementationofthisnewmodelwillnothappenovernight.Wehavealegacyofrealestateassetsthatmakeitdifficultandexpensivetoquicklyalignourportfoliowithournewbusinessmodelsduetofixedlongtermmitments.Futuremitmentscannotassumestatusquoplanningassumptions.

Wehavesignificantsurplusspaceinsoftmarkets,yetstillneedtoexpandourbusinessinnewgeographies.Wehavetakenaggressivestepstoright-sizetheportfolio,yetthereisstillmoretodo.ContextandOpportunityRealEstateCharacteristicsWorkCharacteristicsTraditionalWorkplaceStrategy(Pre-1995)ProcessOrientedIsolated/CellularisedStaticIndividualsLackofflexibilityFixedWorkforceFixedLeaseSingleLocationMixedBrandingLocalApplication(highercosts)~250RSF/worksetting118RSF/Person~50%UtilizationNewWorkplaceStrategy1995-2002ProjectOrientedGroup/InteractivemunityBasedIncreasingflexibilityMobileWorkforce(emerging)ConsolidatedLeaseOffice/ClientSiteBranded/FunctionalGlobalStandard(highercosts)~200RSF/Worksetting100RSF/Person67%UtilizationMetricCharacteristicsFlexibleWorkplaceStrategy(Evolving)SolutionsOrientedDynamicmobileteamswithphysicalandvirtualmunitysupportBalancingphysical/virtualworkScalableleasesMobileworkforceDiversifiedportfolioFlexible/functionalLocalinterpretationofstandardsw/inbenchmarks(reducedcosts)~120-150RSFperworksetting65RSF/Person(target)85%Utilization(target)Accenture’sevolvingworkplacestrategyrespondstothesenewwaysofworkingandincorporatesthoughtfulrealestatemanagement.OurWorkplaceStrategyResearchconductedwithAccenturepeoplehasidentified4workforcepriorities:Asuccessfulworkexperienceforallofourworkforceissupportedbytheintegrationofeachoftheseelements.TheAccentureWorkplaceStrategyTools&

TechnologyGeography

&CultureServicesPeopleWorkplaceAccessibility

Clarity

Empowerment

munityTheAccentureWorkplaceStrategyTools&

TechnologyGeography

&CultureServicesWorkplacePeopleThenatureofworkischangingCostStovepipebudgetsRigidinfrastructureFixedOutputEfficiencyIndividualDictateManageSilosFormalHierarchicalSimplePastTodayValueOverallbottomlineFlexibleinfrastructureMobileOueEfficiency&EffectivenessTeamEmpoweredLeadCross-functionalInformalFlatplexGlobalLocalAccenture’sworkplacestrategyhasevolvedtoreflectthesechanges,aswellasnewbusinessdriversrequiredtoensureapetitivecoststructure.Workplaceblueprint–adiversifiedportfolio1995to2002

EmergingFlexibleWorkspaceBlueprintOurnewworkplacestrategyrespondsdirectlytotheworkforcemodel,reducescostsandwhereverpracticalwillshiftfromfixedtowardvariablecoststoreduceourlongtermmitments.$$$$ClientSiteLargeMetro

CentersService

Centers$$NodirectcostTypicallyFixedCostsFixedorvariablecostsClientImageBPODelivery

CenterSatellitesClientSiteLongterm,fixedcostwithlimitedflexibilityCarefulintegrationoffixed,variable,sharedandnocostfacilitiesHUBIncreasingremoteworking

Aligningourworkforceandworkplace–ConsultingworkforceWorkforcesWorkplacesSolutionsLessMobileServicesDegreeofmobilityandworkflexibilityConsultingMoreMobileEnterpriseSatelliteClientImageSolutionsDeliveryCenterRemoteandHomeClientSiteHubBPO&AffiliatesService

CentersSatelliteAligningourpeoplewithdifferentiatedportfolioresponses.Non-residentResidentResidentResident*DegreeofResidencyMobilityrequirementsHighMedLowNoneNophysicalproximityCloseVariesColocatedProximitytoclientWork-styleand

Work-settingCharacteristicsConsultingEnterpriseServicesSolutionsSpecificationandcostMediumtoHighMediumtoLowMediumtoLow

(clientappropriate)LowRealEstate/fit-out,highertechnologyWorkStyleConcentratedProcess/TransactionInteractiveInteractiveClientSiteWorkingRemoteWorkingPrimaryWorkLocationPrimary:clientsite

Secondary:Hub/SatelliteHUB/SatelliteorServiceCenterClient,BPOorDeliveryCenterDeliveryCenterWorklocationTrendNoChangeorincreasingmobileandremoteDecreasingrelianceoncorespace..IncreasedleverageofServiceCentersandremotesitesPotentialchange;increasedmobilityandsomesharingNochange,remainresidentWorkPatternsCollaborativeIndividualPrimaryTrainingLocaleVeryHighLowandincreasingLowandincreasingVeryhighVerylimitedProjectspecificOnlyifon-shoreCBT/officebasedCBT/OfficebasedOfficebasedCBTorCentralizedNoneCostImplicationIncreasedremoteworkingwillreducedemandonspaceanddrivecostsdownServiceCenterapproachismorecosteffective.IncreasedremoteworkingwilllowerrealestatecostsContinuedleverageofclientspace,leverageAccentureofficespacewherepracticalTargetgrowthinlessexpensiverealestatewithflexibleexitoptionsServicesThreefactorsinfluencingourdevelopmentanddeliveryofservices:

plexity

AutomationCulture

Provideservicesandtoolstoenableourpeopleandmeetthefunctionalneedsofvariedworkforcesandlevelsintheorganization.

Intheend,wewillnotprescribea“cookbook”,butprovidea“menu”ofoptionswithsuggestedstretchgoalsandKPIstoself-identifyopportunitiesfortheorganization.Fourdeliveryapproacheswillwillmeetrequiredserviceandcostpoints:DedicatedsupportSharedteamsCallCentersSelfenablementande-supportDedicated$DedicatedSupportSharedTeamsCallCenterse-support&SelfEnablement$$$AutomatedAllUsersAffiliateemployeesAlliancePartnersemployeesSolutionsOperationsprofessionalsBusinesspracticeprofessionalsConsultingprofessionalsContractorsClientsAnyLocationHotelHomeHubOfficeSatelliteOfficeSolutionCenterCallCenterClientSiteMultipleDevicesPagerputerInternetKiosksPersonalDigitalAssistantMobilePhoneToolsandTechnology–ITandRealEstatestrategiesarealignedDevelopanddeliverITproductsandservicesthatareaccessibleanytime,anywhere.AccessWirelessNetworksInternetPSTNFlexibilityPerformanceCorporationTeamIndividualAbilitytogetnewteammembersuptospeedquicklyLessdisruptionfrommoves,spacechangesRespondtochangesinorganizationveryquicklyReducespaceinventory,“justincase”bes“justintime”SmallerrealestateportfolioMoreflexibilityreducescostsassociatedwithchangeIncreasedemployeeproductivityMoreproductivetimebetweensitesandbetweenactivitiesClosertoclientsand

teammembersHireandretainbest

performersBettertoolsforremote

collaborationValuePropositionWorkwhereneededtogetthejobdoneEasierresponsetopersonallifechallenges,worklife/personallifebalanceWorkplaceBlueprint–ensuringexceptionalbusinessperformanceBestPracticeDeliveryAgreedstandardsandconsistentdesignguidelinesClarifyrolesandresponsibilitiesDefinemethodologyandprovideeasyaccesstotoolsManageprocurementtooptimizelocal/globalneedsMaintainandupdate,including“LessonsLearned”FlexibilityEnablenimbleadjus