CONSUMER&

BRANDBrandKPIs

for

car

insurance:

Hastingsin

the

United

KingdomConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

2500Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,ownership,

loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Hastings’performance

inthecarinsurancemarket.Fieldwork:September

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Forthis

report

“Usage”indicates

the

specific

“Ownership”Sources:

Statista

Consumer

Insights

Global,

asofNovember202474%

of

Hastings

owners

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Hastings’brandingresonates

more

with

Baby?Hastingsranksoutsidethe

Top

10

inawarenessBoomerswithin

the

carinsurancemarket?Hastingsgenerally

appealstomen

more

thanwomen?Thepopularity

ratingof

Hastingsis23%?Hastingsranksseventh

inownership?Among

Hastingsenthusiasts,42%

fallunderthe

high-income

category?Interms

of

loyalty,Hastingsisninth

inthe

UnitedKingdom?Consumers

want

theircarinsurancebrandsto

havehonesty

/trustworthiness,

reliability,

and

highvalue?Hastingshasascore

of15%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

forHastings

at

74%Brand

profile:

snapshotBrand

performance

of

HastingsintheUnitedKingdom74%71%23%15%10%AwarenessPopularityUsageLoyaltyBuzz5Notes:Carinsurance

‘a(chǎn)wareness’,‘popularity’,

‘ownership’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,244,

all

respondents

(awareness),n=885,

respondents

who

know

the

individual

brand(popularity),

n=885,

respondentswho

know

the

individual

brand

(ownership),

n=86,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=885,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Hastings’

branding

resonates

morewith

Baby

BoomersBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations39%36%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeHastingsbygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatHastingsislikedby17%

ofBaby

boomers

and32%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is11%

and

28%,

respectively.32%28%22%17%16%ForMillennials

andGen

Z,

36%

and

16%

feel

positivelytowards

Hastings,versus39%

and22%.

Socurrently,forHastings,BabyBoomers

connect

most

with

theirbrandcompared

tothe

overall

industryuser.11%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestocarinsurance,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

Base:

n=206,

Hastings

enthusiast,

n=933,

carinsurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Hastings

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Hastingsshows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof9%7%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Hastingshasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.49%51%49%51%51%

ofmen

likeHastingscompared

to49%

ofwomen,

whereas

fortheoverallindustry,51%

of

men

own

carinsurancecompared

to

49%

of

women.89%90%9%

of

Hastingsenthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to7%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

carinsurance,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=206,

Hastingsenthusiast,

n=933,

carinsurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Hastings

enthusiasts,

42%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

andownerswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.19%15%Single40%20%21%42%CoupleSingleparentNuclear42%

ofHastingsenthusiastsare

fromhigh-income

households.Hastings’brandis

generally

enjoyedmore

byconsumers

who

arepartof

asinglehousehold,

19%

of

Hastingsenthusiastshavethiscurrent

livingsituation.7%10%35%37%31%29%30%Multi-generational2%2%13%11%ExtendedOther28%3%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

carinsurance,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=206,

Hastings

enthusiast,

n=933,

carinsurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

car

insurance

brands

to

have

honesty

/

trustworthiness,reliability,

and

high

valueBrand

profile:

qualitiesQualitiesownerswant

from

carinsurancebrandsForcarinsurance,

the

topthree

qualitiesowners

want

from

abrand

are

honesty

/trustworthiness,

reliability,

and

highvalue.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Hastingsowners

alsoappreciate

thesekey

attributes,indicating

Hastingsexudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatHastingsenthusiastsareleast

focused

on

arethrill/excitement

andcoolness.ReliabilityExclusivityHastingsshould

work

on

promotingreliability

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

carinsurance,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tocarinsurance,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

it

comesto

carinsurance,which

ofthe

following

brands

have

youpurchased

in

the

past

12

months?”;

Multi

Pick;Base:n=86,

Hastings

owners’,

n=206,

Hastings

enthusiast,

n=933,

carinsurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Hastings

fans,

10%

state

that

they

get

excited

about

car

insuranceprovidersBrand

profile:

attitudesWhat

doconsumersthink

ofcar

insuranceingeneral?51%43%38%33%22%21%18%17%16%15%12%10%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trustcarinsuranceproviderstopicsrelating

tocarinsuranceBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

carinsurance

do

youagree

with?”;

Multi

Pick;“When

it

comesto

carinsurance,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=206,

Hastings

enthusiast,

n=933,

carinsuranceownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1174%

of

Hastings

owners

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

carinsurance,theaverageawareness

ofabrandinthe

United

Kingdomis64%.Awareness

ofHastings,however,

isat71%.Awareness23%

ofUK

carinsurance

owners

saytheylikeHastings,compared

to

anindustryaverage

brandpopularity

of21%.10%

ofindustryowners

inthe

United

Kingdomsaythey

own

Hastings,with

the

average

ownership

ofabrandat8%.BuzzPopularity74%

ofbrandowners

saythey

would

purchasethebrandagain,compared

toanaverage

loyalty

score

of70%.Hastingshasbeen

noticed

similarly

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of15%compared

to

15%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeaverage

compared

tothe

industry.12

Notes:Carinsurance

‘a(chǎn)wareness’,‘popularity’,

‘ownership’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,244,

all

respondents

(awareness),n=885,

respondents

who

know

the

individual

brand(popularity),

n=885,

respondentswho

know

the

individual

brand

(ownership),

n=86,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=885,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Hastings

ranks

outside

the

Top

10

in

awareness

within

the

carinsurance

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofHastingsRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Aviva86%85%83%82%82%82%81%77%75%72%2HalifaxTescoBankAdmiralAA29%345Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6Direct

LineAXA771%8ChurchillM&SOutofallrespondents,

71%

were

aware

of

Hastings.Thisranksthemoutsidethe

Top

10

compared

tootherbrandssurveyed

inthismarket.9AwarenessN/A10LV=13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,244,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Hastings

is

23%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofHastingsRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Aviva36%33%33%31%30%25%23%23%21%20%23%2AdmiralAA34ChurchillDirect

LineAXAOutofconsumers

who

knew

thebrand,

23%

saidtheyliked

Hastings.Thisranksthemseventh

compared

toother

brandssurveyed

inthismarket.567HastingsLV=77%89TescoBankHalifaxPopularityN/A1014

Notes:“When

it

comesto

carinsurance,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=885,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Hastings

ranks

seventh

in

ownershipBrand

KPIs

&benchmarking:

ownershipSummaryOwnershipofHastingsRank#

BrandUsage

%17%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

owned,we

asked

each

respondent:

“When

itcomes

to

carinsurance,which

of

the

following

brandsdoyouowncurrently?”.1Aviva10%2AdmiralAA14%313%Outofconsumers

who

knew

thebrand,

10%

saidtheyowned

Hastings.

Thisranksthem

seventh

comparedtootherbrandssurveyed

inthismarket.4AXA12%5TescoBankChurchillHastingsCountrywideDirect

LineAgeas10%610%710%810%90%910%UsageN/A1010%15

Notes:“When

it

comesto

carinsurance,

which

ofthe

following

brands

do

youown

currently?”;Multi

Pick;Base:n=885,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Hastings

is

ninth

in

the

United

KingdomBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofHastings’

consumersRank#

BrandLoyalty

%86%Afterascertaining

the

ownership

of

abrandinthe

last12

months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1AA2AdmiralM&S80%26%380%4ChurchillTescoBankAgeas77%576%676%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

carinsurance,which

of

the

following

brandsareyou

likely

topurchaseagaininthe

future?”.7Aviva75%74%8PrivilegeHastingsDirect

Line75%974%Outofrespondents

whohaveowned

Hastings,74%saidthey

would

purchasethebrandagain.LoyaltyN/A1073%16

Notes:“When

it

comesto

carinsurance,

which

ofthe

following

brands

areyoulikely

topurchase

again

in

the

future?”;Multi

Pick;

Base:n=86,

respondents

who

have

owned

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Hastings

has

a

score

of

15%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofHastingsRank#

BrandBuzz%29%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Direct

LineChurchillAdmiralAA15%227%326%Outofconsumers

who

knew

thebrand,

15%

saidtheyhadheardaboutHastingsinthe

media.

Thisranksthemeighthcompared

to

other

brandssurveyed

inthismarket.426%5LV=25%6Aviva23%7AXA15%8HastingsHalifaxMORE

THAN15%85%914%BuzzN/A1013%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=885,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

Identifyandunderstand