1、 董事長(zhǎng)致辭 Speech of President各位親愛的員工伙伴：Dear staff partners:您們好！我非常榮幸熱忱歡迎您們加入湖北豪客嘉族管理有限公司艾菲尼分公司！You are good! I am very honored to welcome you to join the Hubei hawker Kerry Group Management Limited Raffine branch!自2001年湖北豪客嘉族餐飲管理有限公司成立，彈指一揮間，已歷經(jīng)十幾個(gè)春秋。豪客嘉族從一家規(guī)模不足120平米的小店，發(fā)展成為跨越七省一市，品牌餐廳40余家的大型西餐連鎖企業(yè)。如果要

2、問豪客嘉族實(shí)現(xiàn)這種跨越靠的是什么，用一句話來(lái)說(shuō)就是“我們提供美味和夢(mèng)想”，用十二個(gè)字來(lái)形容那就是“勤奮、敬業(yè)、誠(chéng)信、合作、專業(yè)、創(chuàng)新”。 since the 2001 Hubei hawker Ka Group Catering Management Company Limited was established, pronto, has gone through more than ten years. hawker Jia family from a size of less than 120 square meters of shops, become across seven prov

3、inces one city, brand 40 restaurants of large western chain. If you want to ask the hawker Jia family realize this kind to span depends on what it is, with the words we provide delicious and dreams, use twelve characters to describe that is diligence, dedication, honesty, cooperation, innovation, pr

4、ofessional.“我們提供美味和夢(mèng)想”是豪客嘉族的品牌口號(hào)。我們不僅僅是為顧客提供美味和夢(mèng)想，也為我們的員工提供美味和夢(mèng)想，因?yàn)榻裉斓某煽?jī)離不開所有在豪客嘉族努力工作的員工，是我們共同成就了豪客嘉族品牌的今天，同時(shí)也有很多的員工在這里實(shí)現(xiàn)了自己的夢(mèng)想。 we provide delicious and dream is a hawker Jia family brand slogan. We not only provide customers with delicious and dreams, but also for our employees to provide delicio

5、us and dreams, because today s achievements can not be separated from all in Hankow Thames hard working employee, is our common achievements of the hawker Jia family brand today, there are also many people here to realize his dream.“勤奮、敬業(yè)、誠(chéng)信、合作、專業(yè)、創(chuàng)新”。這十二個(gè)字是豪客嘉族員工精神的一種提煉，也是豪客嘉族十年來(lái)文化建設(shè)的一種提煉，濃縮了集團(tuán)發(fā)展歷程

6、中的一貫信條，這也將繼續(xù)支持企業(yè)邁向更高的臺(tái)階。 hard-working, dedicated, professional, integrity, cooperation, innovation. These twelve words are hawker Jia family employee spirit a kind of abstraction, and hawker Jia family ten years building a culture of extracted, concentrated group in the course of the development of

7、consistent creed, it will also continue to support enterprises to move towards a higher level.艾菲尼作為豪客嘉族餐飲管理有限公司旗下的一個(gè)最高端品牌，主要經(jīng)營(yíng)法式西餐，為都市里追求生活品質(zhì)的人群造了消費(fèi)源泉，加入艾菲尼，你將不僅擁有優(yōu)厚的福利，還有為有才干的你制定了個(gè)性化的培訓(xùn)計(jì)劃和周全的個(gè)人職業(yè)發(fā)展計(jì)劃， 艾菲尼的大家庭里洋溢著溫馨和睦的氣氛，因?yàn)槊總€(gè)艾菲尼員工都有著“自豪與關(guān)懷”的精神理念，都配備完善的管理系統(tǒng)培訓(xùn) 管理、溝通、領(lǐng)導(dǎo)能力的專業(yè)課程 ，在這里有著廣闊的發(fā)展空間， 穩(wěn)健的職業(yè)成長(zhǎng)道路

8、，連鎖企業(yè)的工作經(jīng)驗(yàn)，是讓你終生受益的工作 。艾菲尼熱烈歡迎每一個(gè)有活力，有事業(yè)心的人群加入我們的企業(yè)！實(shí)現(xiàn)每一次飛躍，都可謂任重道遠(yuǎn)。愿我們一同努力，共促豪客嘉族艾菲尼新品牌的美好未來(lái)！ Raffine as hawker Ka Group Catering Management Company Limited under the flag of one of the most high-end brand, operates mainly in French food in the city, for the pursuit of quality of life of people mad

9、e the consumption source, add Raffine , you will not only have excellent benefits, as well as talented you individualized training plan and comprehensive personal occupation development plan, Raffine s family was permeated with a warm and harmonious atmosphere, because each Raffine employees have a

10、proud and care the spirit of philosophy, are equipped with a sound management system, training management, communication, leadership, professional courses, here has a vast development space, stable occupation development, chain enterprises work experience, is to let you benefit from the life work. R

11、affine warmly welcome every energetic, ambitious people to join our company! Realization of every leap, have great responsibilities. Is willing to join us in our efforts to promote the Jia family, hawker Raffine brand new bright future! 董事長(zhǎng)：梁強(qiáng) Chairman of the board：Qiang Liang 前 言 Before the words你好

12、！豪客嘉族大家庭歡迎您的加入，愿艾菲尼的工作能成為您事業(yè)的新起點(diǎn)。為了使您能夠在進(jìn)入本公司時(shí)更快的適應(yīng)公司環(huán)境，了解公司的規(guī)章制度，熟悉崗位的責(zé)任要求，請(qǐng)您在上崗前熟讀本手冊(cè)，并按照本手冊(cè)的要求做好上崗前的準(zhǔn)備工作，以便于您的工作更好地開展。 hello! Hawker Jia family welcome you to join, let Raffine s work can cause you to become a new starting point. In order to enable you to enter the company faster to adapt to the

13、environment of the company, understand the rules of the company, familiar with the post responsibility requirements, please in pre cooked in manual, and in accordance with the requirements manual well before the induction of the preparatory work, in order to facilitate your work better.同時(shí)，為了您能夠有一個(gè)好的

14、發(fā)展平臺(tái)和空間，請(qǐng)?jiān)谌粘９ぷ髦邪凑毡臼謨?cè)制定的制度認(rèn)真執(zhí)行，如對(duì)本手冊(cè)有任何疑問，請(qǐng)咨詢餐廳經(jīng)理或公司人力資源部。 at the same time, in order to have a good development platform and space, please in daily work according to the manual developed system implement, such as on the manual there is any doubt, please consult the restaurant manager or human resour

15、ces department of the company.在本公司工作期間，請(qǐng)您珍惜本手冊(cè)，把它作為您工作中最好的朋友對(duì)待，它將給您帶來(lái)許多的智慧和方便。如果您因故離開本公司，請(qǐng)您在辦理離職手續(xù)時(shí)一并將手冊(cè)上交，如果您有遺失，需照價(jià)30元賠償，謝謝您的配合。 when working in our company, please cherish this manual work, make it as your best friend, it will bring you many wisdom and convenient. If you somehow left the company,

16、 please refer to the manual separation procedures over, if you have lost, need to be 30 yuan compensation, thank you for your cooperation.預(yù)祝你在艾菲尼工作愉快！ wish you a happy work in Raffine!本手冊(cè)的解釋權(quán)歸湖北豪客嘉族餐飲管理公司艾菲尼分公司人力資源部所有 manual power to interpret the Hubei hawker Ka group catering management company Ra

17、ffine branch human resources department 集團(tuán)介紹 Company introduction創(chuàng)始于2001年，總部位于上海，是一家區(qū)域性的大型西餐連鎖企業(yè)。憑借著企業(yè)全體員工高度團(tuán)結(jié)、勇于開拓、拼搏創(chuàng)新的精神，旗下品牌餐廳與業(yè)務(wù)跨越7省1市，分布于30余個(gè)大中城市，直營(yíng)品牌餐廳40余家，員工1300余人?，F(xiàn)豪客集團(tuán)成立三個(gè)事業(yè)部 西餐事業(yè)部（艾菲尼法式西餐廳）牛排事業(yè)部、牛排事業(yè)部（豪客嘉族）快餐事業(yè)部（塞味快餐）多元化的發(fā)展！ was founded in 2001, is headquartered in Shanghai, is a regional

18、 large-scale food chain enterprises. By virtue of enterprises of all employees a high degree of unity, the courage to open up, hard work and innovative spirit, brands restaurant and business across 7 provinces 1 city, distributed in more than 30 large and medium-sized city, direct brand restaurants

19、more than 40, more than 1300 employees.！Hawker Group is now set up three Division Western Division (Yifei Ni French restaurant) steak Division, steak Division (Haokejiazu) Fast Food Division (plug taste fast food) a wide range of development!歷年來(lái)，豪客嘉族秉承“我們提供美味與夢(mèng)想”的文化理念，既為顧客提供美味餐品、優(yōu)質(zhì)服務(wù)、時(shí)尚典雅的餐廳環(huán)境及正宗的西餐

20、體驗(yàn)，也為員工和合作伙伴提供發(fā)展與夢(mèng)想的舞臺(tái)。為此，豪客嘉族已經(jīng)建立了集采購(gòu)、生產(chǎn)、物流、餐廳運(yùn)營(yíng)、銷售為一體的完整產(chǎn)業(yè)鏈，這也將為保障豪客嘉族繼續(xù)做大做強(qiáng)打好基礎(chǔ)。 over the years, hawker Ka group adhering to the we provide delicious and dream cultural ideas, not only for customers with delicious food products, quality service, fashion and elegant dining environment and authenti

21、c western experience, but also for staff and partners to provide development and the dream stage. Therefore, hawker Ka group has established a set of procurement, production, logistics, restaurant operators, sales as one of a complete industrial chain, which will also guarantee hawker Jia family con

22、tinue to enlarge and lay a foundation.在品牌影響力逐漸擴(kuò)大及企業(yè)蓬勃發(fā)展的態(tài)勢(shì)下，豪客嘉族公司正朝著自己的夢(mèng)想越來(lái)越靠近。 in brand influence and gradually expand enterprise vigorous development trend, hawker Ka group companies are moving towards their dreams more and more close. 艾菲尼品牌釋義： RaffineBraBrand interpretationRaffine,法文含義：高雅的、高貴的 R

23、affine, French meanings: elegant, noble中文名稱“艾菲尼”Chinese Name Yifei Ni我們呈現(xiàn)給顧客一種We presented to the customer a高貴、高雅、時(shí)尚、浪漫和個(gè)性化的氛圍 Noble, elegant, stylish, romantic and personal atmosphere品牌定位:brand positioning:最具時(shí)尚創(chuàng)新高端浪漫的新西餐品牌 most innovative fashion high-end romantic western brand new產(chǎn)品特色:product char

24、acteristics:以傳統(tǒng)法式西餐為主導(dǎo)，佐以中西餐品精華。 French traditional Western-oriented, combined with the essence of Western goods.品牌承諾: brand promise:我們?yōu)槟峁┟牢杜c夢(mèng)想！ we provide you with delicious dream! 艾菲尼的服務(wù)宣言 Raffine service declaration 愛、非你不遇 浪漫因你而生！ Love, romantic non-event because you do not you born!我們?yōu)槟峁┑牟粌H僅是美

25、食，更是愉悅的經(jīng)歷。We offer you not only food, more enjoyable experience.菲,香也。廣雅：香飄四溢帶來(lái)不尋常的美食享受Philippines, Hong also.- Guang Ya: Xiangpiao bring unusual food lovers to enjoy芳菲菲兮滿堂。楚辭東皇太一：春神帶來(lái)的春的氣息與傾心的 服務(wù)氛圍Fang Fei-fei Xi house.- Songs of the South East Huangtai a: Chunshen brought the breath of spring with

26、the cordial atmosphere of the service 目 錄 員工精神員工基本要求員工總則員工溝通渠道人事管理制度員工薪資與福利員工獎(jiǎng)勵(lì)制度安全守則員工住宿守則附則 員 工 精 神 Spirit of employee 敬業(yè) Be dedicated 責(zé)任 Liability 進(jìn)取Be enterprising 合作Cooperation 忠誠(chéng) Loyalty 創(chuàng)新Innovation 高效 High performance 服從Obey敬業(yè)：熱愛本職工作，認(rèn)同就職企業(yè)Dedication: love your job, agree with company責(zé)任：履行崗位

27、職能，不找任何借口Responsibilities: perform their functions, do not look for any excuse進(jìn)?。鹤孕艠酚^主動(dòng)，挑戰(zhàn)工作壓力Enterprising: optimistic and active, challenge work pressure合作：友愛團(tuán)結(jié)互動(dòng)，協(xié)作共同進(jìn)步Cooperation: cooperation interaction, cooperation and common progress忠誠(chéng)：忠誠(chéng)自己職業(yè)，維護(hù)企業(yè)利益Loyalty: loyal own occupation, safeguard the

28、interests of enterprises創(chuàng)新：打破常規(guī)意識(shí)，敢于創(chuàng)造革新Innovation: break the normal procedure consciousness, dare to create innovation高效：以業(yè)績(jī)?yōu)閷?dǎo)向，獲取最大利益High performance : the performance oriented, to maximize the benefits服從：遵守組織紀(jì)律，堅(jiān)決執(zhí)行命令Subject: abide by discipline, firmly implement the command 員工基本要求 Employee basic

29、 requirements一、基本要求：One, the basic requirements:年滿16周歲以上的男女公民，普通員工需初中以上文化程度，中層以上管理人員高中以上文化程度，身體健康，道德品質(zhì)良好，遵紀(jì)守法。 over 16 years old female citizens, employees need to junior high school or above degree, middle-level management staff more than high school education, good health, good moral character, ab

30、ide by the law.二、對(duì)餐廳工作的認(rèn)識(shí)和態(tài)度：In two, the restaurant job perceptions and attitudes:1、有良好的服務(wù)意識(shí)和敬業(yè)精神。 have good service consciousness and the professional dedication.嚴(yán)格要求自己，努力做好本職工作。 strict demands on themselves, and strive to do their work.有強(qiáng)烈的責(zé)任感，嚴(yán)格按照工作流程，規(guī)范和標(biāo)準(zhǔn)執(zhí)行。there is a strong sense of responsibi

31、lity, in strict accordance with the work flow, norms and standards.三、素質(zhì)要求：Three, quality requirements:1、具備較強(qiáng)的綜合工作能力。 with strong comprehensive ability.2、敬業(yè)樂業(yè)的精神。 a dedicated spirit.3、自覺的紀(jì)律觀念 conscious discipline.4、良好的形象。 a good image.5、熟練運(yùn)用專業(yè)操作技能 skilled professional skills.6、講究禮儀禮貌。pay attention to

32、 the etiquette and manners.7、健康的體魄。 a healthy body. 員 工 總 則 Employees General總則General principles1.遵紀(jì)守法，講究社會(huì)公德和職業(yè)道德。Abide by the law, pay attention to social ethics and occupation moral.2.關(guān)心企業(yè)，熱愛本職工作，文明服務(wù)，努力維護(hù)公司聲譽(yù)。About business, love their work, civilized service, strive to maintain the reputation

33、of the company.3.按時(shí)上下班，不遲到不早退，工作時(shí)間內(nèi)不擅離工作崗位，下班后不在餐廳逗留。如有事，按有關(guān)規(guī)定請(qǐng)假。Go to work on time, not too late to leave early, work time away from work, after work do not stay in the restaurant. If something, according to the relevant provisions.4.上班時(shí)間不準(zhǔn)打私人電話，謝絕親友探訪，不得處理私人事務(wù)。Time going to work is not allowed to

34、make personal phone calls and visits, declined, not private affairs.5.除指定人員外，其他員工不得使用客用設(shè)施。In addition to designated persons, other employees are not allowed to use the guest-using.6不準(zhǔn)用粗言穢語(yǔ)，譏諷客人或同事；不準(zhǔn)與賓客爭(zhēng)辯或者在公共場(chǎng)合與同事爭(zhēng)論。Do not use foul language, sarcastic customers or colleagues and guests; no argument

35、 or in public with his colleagues argue.7.在工作場(chǎng)所要禮貌待客，站立服務(wù)，不得依偎墻壁或者家具，不可高聲談話或者閑聊。In the workplace should be polite to the guests, standing service, not on walls or furniture, do not talk loudly or gossip.8.各管理人員，不得利用職權(quán)給親友以優(yōu)惠照顧。The management personnel shall not use the terms to family and friends, wi

36、th preferential.9.各員工應(yīng)服從領(lǐng)導(dǎo)的工作安排和調(diào)動(dòng)，按時(shí)完成任務(wù)，拒絕或者終止工作。All employees should obey the leadership work arrangements and mobility, finish the task on time, or refuse to stop work.全員準(zhǔn)則Full guidelines1、企業(yè)宗旨：讓顧客滿意。艾菲尼提供給客人最優(yōu)質(zhì)、最新鮮的食品。每位員工以活潑友好的服務(wù)態(tài)度，熱情飽滿的情緒為顧客服務(wù)。Enterprise tenet: customer satisfaction. Raffine

37、offers guests the best quality, the most fresh food. Each employee with a lively and friendly service attitude, full of enthusiasm for customer service and emotion.2、最佳員工：艾菲尼注重吸取高素質(zhì)的人才。艾菲尼是否成功，關(guān)鍵取決于每位員工，要求每位員工與公司精誠(chéng)合作，公司將努力發(fā)掘和獎(jiǎng)勵(lì)那些我們大家庭中杰出的人物，鼓勵(lì)他們一如既往的工作，同時(shí)我們也將盡力為員工創(chuàng)造舒適的工作、生活環(huán)境。The best employee: Raff

38、ine to draw attention to the talent of high quality. AI fini is successful, the key depends on each employee, each employee with the company sincere cooperation, the company will strive to explore and reward those of us in the big family of outstanding people, encourage them to work as in the past,

39、and we will try our best to work, for the staff to create a comfortable living environment.3、意見建議：艾菲尼會(huì)不斷改進(jìn)服務(wù)質(zhì)量，工作環(huán)境，為員工提供良好的生活環(huán)境。艾菲尼衷心歡迎各位員工提出具有建設(shè)性的意見和建議。Suggestion:Raffine will continue to improve the quality of service, work environment, to provide staff with a good living environment.Raffine sinc

40、erely welcome all staff to put forward to have constructive opinion and proposal.寫出你的意見和建議。 write your comments and suggestions.寫明你認(rèn)為如何做有利于艾菲尼法式西餐廳。Bwhat you think how to do to Raffine French restaurant. 哪些方面阻止你的工作效率。 what aspects you stop working efficiency. 哪些方面應(yīng)盡快改進(jìn)。 what aspects should be improv

41、ed as soon as possible.4、復(fù)查：復(fù)查是艾菲尼的一項(xiàng)重要工作，艾菲尼每一位員工的成功，復(fù)查時(shí)必不可少的要求，每個(gè)員工都要記住工作的每個(gè)細(xì)節(jié)。讓客人了解艾菲尼無(wú)微不至的關(guān)心著每位客人，滿足他們一切合理要求。Review : the review is an important work in Raffine, Raffine the success of each and every staff, review of essential requirements, each employee must remember every detail of the work. L

42、et the guests know Raffinemeticulous care of every guest, they meet all reasonable requirements.5、員工中出現(xiàn)矛盾和問題的解決方法：?jiǎn)T工與員工之間，員工與管理人員之間，提倡暢所欲言的交流方式。產(chǎn)生矛盾難免，我們希望每位員工都要從對(duì)方的立場(chǎng)考慮問題，盡量?jī)?nèi)部解決。否則由上一級(jí)進(jìn)行調(diào)節(jié)，如果不滿意，事報(bào)經(jīng)理，共同協(xié)商解決。Employees in contradiction and problem solving methods: staff and employees, between an empl

43、oyee and manager, advocate speak ones mind freely exchange way. Conflict is inevitable, we hope that each employee must from each others position to consider the issue, to minimize the internal solution. Otherwise, a level adjustment, if not satisfied, do report manager, common resolve.6、儀容儀表：客人對(duì)餐廳的

44、第一印象是員工的儀容儀表，端莊大方會(huì)使客人感到親切、自然。具體要求如下：Appearance: guests of the restaurant the first impression is grooming of the staff, dignified and generous will make guests feel warm, natural. Specific requirements are as follows:員工應(yīng)保持服裝整潔，按指定位置佩戴工作牌，實(shí)習(xí)員工需佩戴實(shí)習(xí)證方可上崗實(shí)習(xí)。Employees should keep clean clothing, accordi

45、ng to the specified location wear work card, practice staff need wearing a practice certificate before induction practice.男員工應(yīng)留寸頭，刮凈胡須。Male staff should be cut, clean shaven.女員工化淡妝，頭發(fā)梳理整齊，不允許披發(fā)。Female employees of makeup, hair neatly combed hair, not allowed.保持雙手和指甲的整潔。Keep your hands and nails clea

46、n and tidy.防止體臭和口臭。Prevent odor and halitosis.同客人談話時(shí)要垂直站立，精神飽滿。Talk with a guest to stand vertically, full of spirit.注意面部表情，保持微笑。Attention to facial expressions, keep smiling.7、考勤Check work attendance員工須提前更換好制服并做好工作前的準(zhǔn)備，提前十分鐘參加班會(huì)，以便按時(shí)到達(dá)工作崗位。Employees must advance the replacement uniform and do a goo

47、d job preparation, ten minutes ahead of time to attend the class meeting, in order to arrive on time to work.病假、事假嚴(yán)格按照公司的請(qǐng)假制度辦理。Sick leave, personal leave in strict accordance with the companys leave system for.遲到，早退1-29分鐘按每分鐘1元扣發(fā)工資，達(dá)到30分鐘以上，按曠工一天處理，并扣發(fā)三天工資。曠工三天以上者，按自動(dòng)離職處理。在本公司工作期間，曠工累計(jì)三天者，按辭退處理。Lat

48、e, leave early for 1-29 minutes per minute 1 yuan wage garnishment, reaching more than 30 minutes a day, according to absenteeism, and withholding three days wages. Absent from work three days above, by resigning. When working in our company, absenteeism total three days, by dismissed.全勤獎(jiǎng)：所有員工是上下班不遲

49、到，不早退，正常排休情況下，出勤全滿，享有全勤獎(jiǎng)。Perfect attendance award: all employees is to work not to be late, do not leave early, normal row Hugh cases, attendance full, enjoy the perfect attendance award.有下列情形之一者，不予發(fā)放全勤獎(jiǎng)：Any of the following circumstances, shall not issue the perfect attendance award:事假，病假超過沖抵公休假。Le

50、ave, sick leave more than offset the sabbatical.遲到、早退、曠工。Late, late, absenteeism. 私自請(qǐng)人代班，換班。To please someone class,.投訴：Complaints:全體員工都必須重視投訴。要細(xì)心聆聽客人的投訴，并把它作為改進(jìn)工作不可多得的寶貴意見。如果客人投訴的事項(xiàng)不能立即解決，應(yīng)記下投訴內(nèi)容，并向客人致歉，然后迅速轉(zhuǎn)報(bào)有關(guān)人員。 all employees must pay attention to complaints. To listen carefully to customer comp

51、laints, and regarded it as the improvement of rare precious opinion.If the guest complaints cannot be solved instantly, write down the content of complaint, and apologize to the guests, and then quickly submitted to the relevant personnel. 事無(wú)大小，對(duì)客人投訴的事項(xiàng)，處理如何必須有后事交待。 everything, big and small, to gue

52、st complaints, dealing with how to must have a funeral.事項(xiàng)中，若涉及本人的記錄不得涂改，撕毀，更不得偽造。The 2 event, if it involves my records shall not be altered, tear, or forged.9.愛護(hù)公物，維護(hù)環(huán)境衛(wèi)生。take good care of public property, protect the environment and health.愛護(hù)公司的一切設(shè)備設(shè)施，所有設(shè)備要定期維修、保養(yǎng)、節(jié)約用水、用電，不準(zhǔn)亂用公物。Take good care of

53、the company all the equipment and facilities, equipment repair, maintenance, to save water, electricity, not indiscriminate use of public property.養(yǎng)成講衛(wèi)生的習(xí)慣，不得隨地吐痰、丟紙屑、果皮、煙頭和雜物，在公共場(chǎng)所發(fā)現(xiàn)紙屑、雜物等，應(yīng)順手撿起，保持餐廳環(huán)境。Develop good hygiene habits, no spitting, litter, peel, cigarette butts and sundries, in public p

54、laces, and other debris found scraps of paper, should pick up, maintain the restaurant environment. 員工溝通渠道 Employeecommunication channels 一、海報(bào)欄 A posters餐廳都放置海報(bào)欄，用于張貼與你工作有關(guān)的安全、工作條件和其它事宜的公告和通知。 The restaurants are placed posters, for posting and your work related to safety, working conditions and oth

55、er matters of notice and notice. 二、合理化建議B rationalization proposals在你的工作中，你可能會(huì)有些建議、更好的工作方法或建設(shè)性的批評(píng)。艾菲尼歡迎批評(píng)和建議，這對(duì)我們艾菲尼的成功和未來(lái)都是重要的，請(qǐng)向你的直接上司轉(zhuǎn)告你的建議。 In your work, you may have some suggestions, better working method or constructive criticism. AI fini welcome criticism and suggestions, which we AI finis s

56、uccess and the future are all important, please refer to your immediate supervisor to your proposal. 三、座談會(huì)Symposium座談會(huì)是工作伙伴和管理層之間的小型非正式的討論，目的在于探討一些意見、建議和問題。 The informal discussion is working partnership between management and the small-sized informal discussion, aims to explore some comments, quest

57、ions and suggestions. 四、員工大會(huì)D staff meeting員工大會(huì)是一種員工與管理層互相溝通的又一種形式，一般的，每月召開一次員工大會(huì)。餐廳的員工大會(huì)是餐廳管理組向餐廳員工宣傳公司有關(guān)政策，宣布有關(guān)解決員工困難、采納員工提出建議、落實(shí)行動(dòng)、計(jì)劃，表彰先進(jìn)的會(huì)議。員工大會(huì)的目的是更好地上情下達(dá)、鼓舞士氣、表彰先進(jìn)。用這樣一個(gè)良好的溝通渠道提高員工對(duì)公司的歸屬，增強(qiáng)艾菲尼對(duì)員工的凝聚力。 Staff meeting is a kind of employees and managers to communicate with each other and form, i

58、n general, to convene a monthly staff meeting. Restaurant staff congress is the restaurant management group to the restaurant staff promotion related company policy, solve the difficulties of staff, announced the adoption of employee suggestion, fulfil the action, plan, commend advanced conference.

59、Staff meeting s purpose was to better transmit an order from above, morale, commend advanced. With such a good communication channel to improve their corporate ownership, enhanced AI fini for the cohesion of the staff. 人事管理制度 Personnel management system招聘recruitment 公司以任人唯賢為基本原則，凡是有志于餐飲工作的各界人士，在滿足“員

60、工基本要求”的條件下，都可對(duì)照公司招工簡(jiǎn)章，報(bào)名參加。公司將通過考核面試體檢等必要的程序擇優(yōu)招聘員工。被錄用者應(yīng)向店面相關(guān)部門或者人力資源部呈交指定證件（身份證原件及身份證復(fù)印件，學(xué)歷證明，一寸照片兩張，個(gè)人工商銀行開戶卡號(hào)），填寫履歷表辦理正式入職手續(xù)。 company to appoint people on their merit as the basic principle, those interested in working in food industry from all walks of life, to meet the staff basic requirements