1、商務(wù)會議表示同意，例如：I think you're right.表示非常贊同，例如：Absolutely. I think that's a fantastic idea.溫和地表示同意，例如：I guess I see what you mean.表示反對，例如：I'm afraid I can't agree with you there.提出建設(shè)性的意見，例如：Why don't we.?1總結(jié)會議結(jié)果用語The opinions presented so far may be summarized asfollows:.目前為止，意見小結(jié)如下：

2、In conclusion, ladies and gentlemen, I would point out that,although we have made gratifying progress, many stillremains to be done.總之，女士們、先生們，我要指出的是，雖然我們已經(jīng)取得了令人滿意的進步，但還有很多事要做。This meeting has been an important one but I am sure thatyou all recognize that our real work has just begun.本次會議是一次非常重要的會議，

3、但我肯定你們大家意識到我們真正的工作才剛剛開始。2結(jié)束會議用語As Chairman, I would like to thank you for attending and tocongratulate you on the fact that we have completed all ofthe items on our agenda.作為主席，我感謝您的參與，我們完成了議事日程上所有的項目，并因此而祝賀您。I hope to see you again.我希望再次見您商務(wù)會議記錄Date: _Place: The meeting room of the companyPresent:

4、_1.ReportThe notice of convening this meeting and the manager's report on the state of business of the company was read by the secretary.2.ResolutionWith the consent of the meeting, the chairman made a speech and proposed that a gold metal be given to Mr. Zhang as a reward for his industrious an

5、d successful service in the past 2 years. Mr. Zhang seconded the motion, which was then put to the meeting and carried unanimously.Signature: _Date: _商務(wù)禮儀餐桌禮儀1) As soon as the hostess picks up her napkin, pick yours up and lay it on your lap. Sometimes a roll of bread is wrapped in it; if so, toke i

6、t our and put it on your side plate.2) The Soup CourseDinner usually begins with soup. The largest spoon at your place is the soup spoon. It will be beside your plate at the right-hand side.3) The Fish CourseIf there is a fish course, it will probably follow the soup. There may be a special fork for

7、 the fish, or it may be similar to the meat fork. Often it is smaller.4) The Meat CourseThe main Course is usually served by the host himself, especially if it is a fowl（雞禽） or a roast which need to be carved. He will often ask each guest what piece he prefers, and it is quite proper to state your p

8、reference as to lean or fat, dark（紅肉）or light（白肉）.5) Using Knife and ForkIf you have English and American friends you will notice a few differences in their customs of eating. For the main or meat curse, the English keep the fork in the left hand, point curved downward, and bring the food to the mou

9、th either by sticking the points onto it or in the case of soft vegetables, by placing it firmly on the fork in this position with the knife. Americans carve the meat in the same position, then lay down the knife and taking the fork in the right hand with the point turned up, push it under a small p

10、iece of food without the help of the knife and bring it to the moth right-side-up.6) Helping Yourself and RefusingIf a servant passes food around, he will pass the dish in at your left hand so that you can conveniently serve yourself with your right hand. Never serve yourself while the dish is on yo

11、ur right; it is then the turn of your neighbor on the right. It is polite to take some of everything that is passed to you. But if there is something you may not like, you may quietly say: "No thank you."7) Second HelpingsThe hostess may or may not ask if you would like a second helping, a

12、ccording to the formality of the meal. If she does and you accept it, you should pass your plate to her or to the servant with the knife and fork still lying on it.8) The Salad CourseA salad is eaten with a fork only held in the right hand with points turned up. There is usually a special one for th

13、e salad, a little smaller than the meat fork.9) Bread and ButterBread is taken in the fingers and laid on the side plate or the edge of the large plate, it is never take with a fork. Butter is taken from the butter dish with the butter knife and placed on the side plate, not on one's bread.10) O

14、ther Things on the TableWhen there are things on the middle of the table, such as bread, butter, jelly, pickles, nits, candies, you should not take any until the hostess ahs suggested that they be passed.11) Leaving the TableIt is impolite for a guest to leave the table during a meal, or before the

15、hostess gives the signal at the end. When the hostess indicates that the dinner is over, she will start to rise from her seat and all the guests she rise from theirs at the same time.12) Various rules and SuggestionsSit up straight on your chair;Do not put much food in your mouth at a time;Drink onl

16、y when there is no food in your mouth;Try not to get into your mouth anything that will have to be taken out;Do not make any nose when you eat;Do not clean your teeth at the table or anywhere in public, either with your finger or a tooth pick(牙簽), not even with you tongue商務(wù)禮儀邀請與問好1) You Must Reply t

17、o an InvitationForeign custom is much more strict than Chinese custom in the matter of replying to invitations. When you receive an invitation you should answer it immediately, saying definitely whether you are able to accept it or not.2) Written or Verbal ReplyIf the invitation is given by word of

18、mouth, in conversation or at a chance meeting, you should answer at once whether you can come or not. If you cannot give an answer at that time, you may say, "May I let you know this evening?" Or some such words.Introduction1) How to Introduce PeopleIn introducing two people, the general r

19、ule is: Introduce other people to the person you wish to honor. The old are honored in the West as in China. Women have been honoured in the West since the days of knighthood（騎士時代）.2) Rising at IntroductionA man always rise for an introduction, except that it is sometimes all right for an elderly ma

20、n to remain seated when a young man is introduced to him. The hostess always rises for an introduction.3) Introducing YourselfIf you want to meet someone, it is better to ask a friend who know him to introduce you. But sometimes at a meeting or gathering it is all right to introduce yourself to a fe

21、llow-student, or to one of the same sex and position.Meeting and Greeting People1) GreetingThe simplest thing to say is "Good morning," "Good afternoon" or "Good evening." This greeting is given to one whom you know only slightly, or to any one you are passing quickly.

22、"How are you" is usually used when you are not in such a hurry. No answer is expected other than " Fine, thank you." "Hello' is the commonest form of greeting between good friends.2) When a Man Raises His HatIf you are wearing a hat which can be taken bold of easily, it

23、is customary to raise it slightly off your head when you greet a girl or a woman.3) When to Shake HandsIt is customary to shake hands when you first meet someone. And usually friends shake hands when they meet after not having seen each other for some time. However it is not necessary to shake hands

24、.4) Use the person's NameIt is always good form to use the name of the person you are greeting. You might say, "Good Morning, Mr. Moncrieff" or "Hello, Franklin." A person's surname should be used unless he is good friend or school-mate.With Strangers and Friends1) Lendin

25、g and borrowing are more matters of principle in the West than in the East. Things borrowed in the West are definitely expected to be returned, whether it is fifty dollars or merely a friend's pencil.2) Don't Be Curious. It is impolite to be curious about the private affairs of others, such

26、as age, salary, religion and marriage.3) Thanks for Gifts. When some one gives you a present, it is very impolite to neglect thank him for it.4) One Hand Only. In china we use two hands when giving something to a person, or when receiving it, if we want to be very polite. In the West this would seem

27、 awkward and impolite銷售英語之招攬客人1. 如何招攬顧客一般程序：招呼-問候-尋找相關(guān)話題-理出商談頭緒。所以，打招呼很重要，無論顧客有沒有表現(xiàn)購買意愿，您都應(yīng)該上前問候一句："What can I do for you?"或"May I help you?"，也可說："Can I be of any assistance?"，如果是熟客，可簡單說聲："Good afternoon, madam, something for you?"2. 如何打開話題如果顧客不置可否或表現(xiàn)出不耐煩的樣子，決

28、不可輕言放棄，可以先說："Everybody is welcome here, madam. Whether she buys or not.（這里歡迎任何人光臨，買不買都沒關(guān)系）"，然后婉轉(zhuǎn)地問："Are you looking for something?"。3. 如何拉近距離首先表達自己身份，甚至可以交換名片，然后說些常用客套話，為后來的推銷鋪路。一句："Would you mind my recommending?"十分有用。4. 如何游說購買初次見面就開門見山、滔滔不絕的做法已經(jīng)落伍。當(dāng)你要說服顧客時，最好用"We

29、ll, let me tell you why."作為解釋商品用途、優(yōu)點的開場白。5. 如何展示商品可以說："Please take a look at this."或"That one, madam?（那個好嗎？）"配合產(chǎn)品加以說明時，則用"As you can see.（正如您所見.）."6. 如何拖延時間爭取時間以便長期抗戰(zhàn)要有技巧，再心急也要說"Please take your time"（慢慢看/參觀）或"Go right ahead, please."（隨便參觀）。根據(jù)情況

30、也可通過閑聊進入主題，讓顧客有一定時間考慮。7. 如何選取工具廣告信函、海報、優(yōu)待卷等都是銷售的有效輔助工具，所謂"百聞不如一見"，一邊看商品，一邊聽解釋，才更易進入狀況。所以"Ill send you our D.M."（我會寄給您產(chǎn)品的廣告信函）很有說服力。8. 如何利用店鋪開張店鋪開張和周年慶典都是很好的宣傳機會，銷售重點在于""（因為本店新開張），因此給予優(yōu)惠，或進一步說明"If you would kindly recommend our establishment to your friends, the fav

31、or will be greatly appreciated"（如果您將本店介紹給您朋友，本店將十分感激）。9. 如何勸客戶抓緊購買店鋪出清存貨時是購買價廉物美的貨物的好時機，您可以說"I understand theres not much left over"（存貨不多）。10. 如何接受電話預(yù)定除非是熟客，雙方足夠信任，否則，餐館、旅店通常的電話應(yīng)對方式是"What time can we expect you ?"（您幾點來？）11. 如何給客人菜單餐廳里，引領(lǐng)顧客落座后通常遞上菜單"Good evening, sir. He

32、res the dinner menu"捎待一會，再詢問"May I take your order ?"（您要來點什么？）12. 如何引客人入座可以先詢問"How many people, please ?"（請問幾位？）以及"Do you have a reservation ?"（您訂位了嗎？），接下來就應(yīng)該"Where would you prefer to sit ?"（您喜歡坐哪？）而引客人入座了。13. 如何招呼顧客應(yīng)主動說"How do I address you?"，

33、然后再進行下一步驟。14. 如何讓顧客稍候成功的推銷是要建立良好長久的服務(wù)。忙不過來時，殷勤地一句"Would you mind waiting for a while?"（不介意稍候片刻吧？）足以奠定成功的基礎(chǔ)。15. 如何讓顧客說"買"雙方談得熱烈的時候，說上一句"Its going to be the pride of our company."（這將是本公司的榮幸）可以收到意想不到的奇效銷售英語之拒絕降價1. 如何說最低消費盡管菜單都已標(biāo)明最低消費，除非想被炒魷魚，否則顧客問起來，還是得畢恭畢敬地回答"I'm

34、 afraid the minimum charge for any first order is ￥100"（我們的最低消費是100元），而不能說："菜單上有，您不會自己看呀？！"2. 如何拒絕降價如果沒有議價的余地，態(tài)度雖然要堅定，但口氣仍要十分委婉："We have but one price, sir."（我們不二價的）或"Sorry we can't reduce the price, sir."（很抱歉，我們沒辦法降低價格。）3. 如何拒絕小費如果店鋪規(guī)定不能收取小費，你可婉拒顧客："It

35、9;s so kind of you, sir. But we can't accept your tips"（先生您太好了，不過我們不能收取小費）4. 如何說明高/低價位一分錢，一分貨。如果顧客抱怨價格太高，您可以說："We have cheaper products if you want. But value depends on expense."（如果您愿意，我們有更便宜的商品，但是一分錢，一分貨。）5. 如何說分期付款如今分期付款很流行，所以要學(xué)會說："You can buy them by installment."41.

36、 如何解釋分期付款還要會解釋："You pay a down-payment of five hundred dollars, and then, within a year, one hundred for each an every month."（可以先付訂金500元，然后在一年內(nèi)，每月付100元）6. 如何收取貨款如果是當(dāng)場付清貨款，就可能用到這個句子："Could you pay at the Cashier's Desk?"（請到收銀臺付款。）7. 如何找零下列句子要活學(xué)活用："Thirteen dollars and tw

37、enty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that''s all right, sir."（收您100元，減去13元2角，應(yīng)找您86元8角，請點下數(shù)目。）8. 如何開立發(fā)票、收據(jù)東西賣出后，并非萬事大吉，開發(fā)票、給收據(jù)、找零錢是一貫作業(yè)，一句"Here's your receipt"過后，別忘了說聲謝謝。9. 找錯錢了怎么辦誰都有出錯的時候，這時態(tài)度一定要誠懇："I'm v

38、ery sorry for the mistake"，然后再說："Here's the right change."（這才是要找您的零錢數(shù)。）10. 標(biāo)準(zhǔn)買單方式當(dāng)顧客問你："How much will this be"（多少錢？），你可以說"Just a moment, please. I''ll calculate that for you."（請等一下，我算算看。）11. 解釋稅率及服務(wù)費顧客的疑慮多針對服務(wù)費service charge（在國外還有稅率tax rate），您的說明一定要明白無誤

39、："A 10% service charge have been added to your bill."（賬單已經(jīng)加了10%的服務(wù)費。）12. 如何議價如果愿意降價，可以使用however來轉(zhuǎn)折語氣："However,., we can give you a discount."（然而，由于.，我們可以給您打折。）13. 如何優(yōu)待熟客對熟客可以說："Ordinarily we sell them for one hundred and fifteen dollars, but I''ll make a concession.&

40、quot;（我們一般要賣115元，但您可以優(yōu)惠。）14. 如何給新顧客打折對新顧客可以說："I can manage to give you a discount of ten percent, deeming it as a kind of expenditure for advertisement."（給您9折，當(dāng)作是宣傳費吧銷售英語之貨品成交1. 如何請顧客改換別的樣式?jīng)]有顧客指定要購買的物品時，千萬不要到此為止，必須迅速反應(yīng)："Sorry, we haven't got that. Do you prefer Salem?"（抱歉，我們沒

41、有那個。您喜歡用Salem來代替嗎？）這種持續(xù)維持積極銷售的態(tài)度，才是制勝的不二法門。2. 如何勸顧客定制如果顧客在成衣柜上找不到合適的服裝，您不妨建議他定制一套，同時向他說明定制的優(yōu)點："They are fitted to the body, and are much more carefully finished."（特別合身，手工也比較精致。）3. 如何說明貨物可換一般而言，貨物出門，概不退換。但是，如果商品確實有瑕疵，通常可以在一定時間內(nèi)更換。這時您要說："We'll exchange it, of course."（當(dāng)然，我們會幫您換

42、。）4. 如何保證修理信譽良好的廠家對于所售的商品都有足夠的保證，因為生意不是只做一時，而是長久的，因此您會用到："The guarantee provides for free service and parts."（保證免費修理。）5. 如何保證合用如果對自己推銷的產(chǎn)品有足夠的信心，您當(dāng)然可以拍著胸脯對顧客說："If they do not fit perfectly, I will have another suit made for you."（如果有一點點不合身，我可以為您另外做一套。）推銷員保證合用的話，極易說服顧客，因為正面的保證必然是令人

43、滿意的。6. 如何實地操作現(xiàn)場實地操作產(chǎn)品的功用，對于推銷者來說，是十分必要的訓(xùn)練。如果顧客要您have it operated（請您操作一下）時，您就可以立刻派上用場："Now you see how interestingly it works."（現(xiàn)在大家可以看看，它轉(zhuǎn)動得多有趣。）7. 如何列明購物清單客人大批量購買時，您最好能為其列明一張清單，然后征詢顧客意見，重復(fù)一遍才算大功告成："I will give you a bill listing all of them."（我會給您一份列明所購物品的賬單。）8. 如何散裝零買像餐具之類的東西，大

44、都要成套購買比較合算，推銷人員通常會說："It must cost more if you just want a single cup"（如果您只買一個杯子，價格會比較貴）基于貪小便宜的心理，顧客大多會成套購買的。8. 如何包裝成禮品顧客為送禮而購買的商品，絕對注重包裝。因此，您最好在得知顧客是要送禮之后，用這句："Gift-wrap it for you."（讓我替您包裝成禮品吧）。主動、積極常能讓您立于不敗之地。9. 如何幫顧客分別寄送推銷者的服務(wù)是隨時隨地的，因此當(dāng)客人的物品要分別寄送到兩地時，您當(dāng)然得說："I'll send

45、them for you separately."（我會替您分別寄送的）。從交易的細(xì)節(jié)中，可以考驗出一個推銷者的應(yīng)變能力。10. 如何確認(rèn)商品知識知己知彼，才能百戰(zhàn)不殆。推銷員必須知道，銷售的原動力主要在于您的推銷術(shù)，而不是商品本身；因此，你的商品知識與經(jīng)驗，相形之下就顯得格外重要。"Judging from past sales"（根據(jù)我的銷售經(jīng)驗）是一句很好的開端，接下來說："I'd say you'll never have to call on your guarantee."（您永遠(yuǎn)都無需拿它來修理）。11. 如何感謝

46、熟客對于熟客，推銷員不用太過于恭敬客氣，像這樣說一句"I'm most pleased if you would like to see them, whether you are going to buy or not"（您只要參觀看看就可以了，不管您買不買，我都覺得很高興）就萬事OK了。12. 如何說明便利快速的服務(wù)推銷與廣告是一體的，因此"I'll do my best as soon as possible."（我會盡快為您提供最好的服務(wù)）這句話要時時刻刻掛在嘴上，才能有效開展推銷工作。13. 如何說明營業(yè)時間說明營業(yè)時間是保證生

47、意上門的前提，因此，"Our business time is from 10:00 AM to 9:00 PM"（我們的營業(yè)時間是從早上10點到晚上9點）這類話幾乎天天都用得到，推銷員應(yīng)該倒背如流。14. 如何替顧客留話現(xiàn)代商場上，電話應(yīng)對是相當(dāng)重要的一項。尤其在百貨公司或餐館里，常會接到要找客人的外線電話，如果廣播叫他來聽，它卻不在，您就要把他有禮貌地要求留言："May I have the message?"15. 如何替顧客傳達如果接到顧客的外線電話時，第一步就是要告訴對方"I'll page him for you."

48、;（我會幫您呼叫他來接聽）。16. 如何迅速成交談生意提及錢，就離成交不遠(yuǎn)了。推銷員處理錢財?shù)姆绞奖仨毭骺旃麤Q，只要價格合理、顧客滿意、推銷員就要手腳敏捷，馬上接口說"Take you sixty dollars, sir"（收您60元，先生）交貨找零，一次OK邀請吃飯邀請老外去吃飯，一般有以下常用句式：I wonder if you have time this evening?我想知道您今晚是否有空？Would you be interested in dinner with me ?今晚能請您吃個飯嗎？Which kind of restaurant do you p

49、refer, Chinese or Western?您喜歡去中餐廳還是西餐廳呢？I'll pick you up at 7:00 pm, if it's ok with you.如果合適的話，我晚上7點去接您。用餐口語我們來談?wù)勔恍┰诓蛷d內(nèi)會用到的句子，以及一些跟吃飯有關(guān)的單字片語，相信從此以后到美國餐廳用餐不再是件難事。1. Do you like to go out eating?想不想出去吃呢?有次我問老美出去吃東西怎么說，他回答說一般出去吃飯，他們只說go to eat , go out eating 或是eat out 而不會說go to dinner, go for

50、 lunch，也就是不需特地說中餐或是晚餐。所以后來老美問我剛?cè)ツ牧?，我?yīng)該要說的I just went out eating, 而不會說I just went to dinner. 小明細(xì)多注意，你的英文會更棒。如果要強調(diào)是去吃午餐或晚餐的話，一般就直接說lunch 或是dinner. 例如人家問你，"Where did you go?" 你就可答說"Lunch."2. There is a Deli over there, do you like it?那里有一家Deli（餐廳），你喜不喜歡呢？美國的餐廳可分很多種，Restaurant 是一般的通稱

51、，另外常用到的有Deli: 供應(yīng)三明治，沙拉這種現(xiàn)成的，不需再經(jīng)過烹調(diào)的餐廳，例如SUBWAY 就可以算是Deli. 另外還有Grill 也隨處可見，翻譯成烤肉餐廳，多半是提供牛排，漢堡熱食類的食物。 Deli 這個字是delicatessen 的簡寫，可是現(xiàn)今在美國一般只會聽到deli 而很少聽到delicatessen 了!3. What do you like to drink?想要喝什么？美國餐廳的習(xí)慣，吃飯時都會點一大杯飲料，所以侍者一定會先問你What do you like to drink? 也有人會這么說，Can I get you something to drink? 一

52、般餐廳都會提供的有coke, diet coke, sprite, iced tea以及l(fā)emonade 等。如果什么都不要，就說just water.值得注意的是，在一般的速食店提到drink 都是指soft drink 而言。但是一般人說到have a drink 時，他們多半指的是alcoholic, 也就是含酒精的飲料。所以如果有人問你，"Come on, have a drink with us." 他絕不是要你跟他們一起喝可樂的意思，而是要你跟他們一起喝酒啦!4. Are you ready to order or just a minute?你們準(zhǔn)備好了嗎？還

53、是要再等一會？通常飲料上桌之后，大伙都還要花點時間研究一下菜單，如果侍者看你們大概都差不多了，他就會過來問你們，Are you ready to order or just a minute?如果是已經(jīng)準(zhǔn)備好要點餐了，就直接跟她說你想吃什么，如果大家還要再研究研究，則可以跟侍者說Just a minute.或是Wait a few more minutes. 請他等一下，他會說OK. I'll be back.（好，那我等下再來。）5. Do you want to separate check?你們要不要分開付帳？比如說二對夫妻出去吃飯，大家想各自付自己的，則你們可以主動跟侍者說的W

54、e want to separate check。有時他們也會主動問你，Do you want to separate check?或是Do you want separate checks? 這樣的話帳單就會有二張。但有些餐廳separatecheck 會多收服務(wù)費，最好先問清楚。如果是要一起付，則簡單地說，together或是one check 就可以了我請客一、在你請人吃飯的時候，你應(yīng)該首先問問人家："What are you in the mood for？""您想吃什么？""mood"這里有心情、心緒的意思，這句話中&quo

55、t;be in the mood for"是一個固定的用法，意思是"想吃什么？"當(dāng)然，如果這種用法用到別的地方，就有了不同的理解。比如，看到了電影院，你會這樣問："Are you in mood for a movie？"意思是"你想看一場電影嗎？"自然，"for"后面還可以用"dancing， shopping，smoking"等。但是千萬不要說成"Are you in the mood？"這樣就會引起人的誤會了。二、最重要的一點你可千萬別忘記了，那就是誰請客的問

56、題。一般經(jīng)過你的倡議自然是你請客了，也就是你應(yīng)該說"I'll treat you."（我請客）。當(dāng)然，如果你請的外國人提議"separate checks"，那就是中國人所謂的AA制了，也就是分別買單的意思，你吃多少就要付多少錢。如果是"split the bill"，那就有區(qū)別了，一般這種宴請不會出現(xiàn)，那是平攤帳單的意思。在中國，一般同學(xué)、同事聚會就會用到最后一種。三、最后一點可是人命關(guān)天了，那就是大家一起結(jié)伴出行吃飯，事先應(yīng)決定誰開車的問題。面對美酒會開車的朋友自然要犧牲一位了，不然一旦都喝了酒，回來的時候可就泡了湯，誰也

57、不敢開，誰也不能開了，誰來是違章，大伙的性命最重要。因此，大家在出行前會問"Who's gonna drive？"（誰來開車呢？）"gonna"是典型的美語，表示即將發(fā)生的事，其實就是"going to"，同樣，還有"wanna"即"want to"，用法很特殊。這句話也可以說成"Who's driving？"但這種說法不如第一種流行五種常見的邀請函電一、Dear sir/madam: I'm delighted you have accepted o

58、ur invitation to speak at the conference in city on date.As we agreed, you'll be speaking on the topic from time to time. There will be an additional minutes for questions.Would you please tell me what kind of audio-visual equipment you'll need. If you could let me know your specific require

59、ments by date, I'll have plenty of time to make sure that the hotel provides you with what you need.Thank you again for agreeing to speak.I look forward to hearing from you.Sincerely yours,nametitle   二、Dear sir/madam:Thank you for your letter of date.I'm glad that you are also goi

60、ng to place next month. It would be a great pleasure to meet you at the exhibition/trade fair.Our company is having a reception at hotel on the evening of date and I would be very pleased if you could attend.I look forward to hearing from you soon.Yours sincerely,nametitle三、Dear sir/madam:organizati

61、on would very much like to have someone from your company speak at our conference on topic.As you may be aware, the mission of our association is to promote products. Many of our members are interested in the achievements your company has made in areas.Enclosed is our preliminary schedule for the conference which will be reviewed in we