汽車英語(yǔ)汽車商務(wù)英語(yǔ)Lesson9CustomerFeedbackWarming-upPartone目錄NewWordsandUsefulExpressionsParttwoSituationsPartThreeWarming-upPartone：Makeyourchoice:1.Ifacustomerboughtacarfromyourcompany，howshouldyoumakeafeedbackcall?()Askifthecarhasexperiencedunexpectedsituationsduringdriving.()Askifthecustomerneedshelporservicefrommycompany.()Answerallquestionsforthecustomerprofessionally.()Givesomesuggestionsoncarmaintenancetocustomers.1Warming-upPartone：Makeyourchoice:2Warming-upPartone：2.Ifacustomerhashiscarrepairedinyourcompany，howshouldyoumakeafeed-backcall?()Askcustomerswhethertheyaresatisfiedwiththelastrepairservice.()Askwhetherthecarhasexperiencedanyconditionsafterthemaintenance.()Trytowinthetrustandsatisfaction.()Makesomeexplanationsbasedonwhatthecustomerwasworriedabout.Makeyourchoice:34Ifyourcustomerisnotsatisfiedwithyourcaroryourmaintenance,whatwillyoudo?()Say“I’mverysorry”.()Writedowntheinformation.()Saynothingandgoaway.()Promisetosendthesuggestionstothemanager.Warming-upPartone：Asasalesman,youshould:1.Makeafeedbackcallregularly.2.Treatcustomersfairlyandreasonably.3.Neverignorecustomer'sfeedback.4.Recordeverydetailofcustomer'sfeedback.Warming-upPartone：123NewWordsandUsefulExpressionsParttwo：causeroommarketresearchreportlimitedv.引起n.空間n.市場(chǎng)調(diào)查v.報(bào)告adj.有限的furtherappreciatenecessarysuggestioncooperationadv.進(jìn)一步v.感謝adj.必要的n.建議n.合作Parttwo：NewWordsandUsefulExpressionsⅠ.NewwordsI’mcallingtoknowwhethereverythingisgoingwellwithyourcar.Iseverythinggoingwellwithyourcar?Itworkswellafterbeingrepaired.IfeeltheroomofthecarissolimitedthatIalwayscan’tmovefreelyinit.Ireallyappreciateyouforbuyingourcar.Haveyougotusedtodrivingourcar?It'snecessaryforustoknowthemwell.Wearereadyforhelpatanytime.Thestandardsafetyfeaturesarewellequipped.Thankyouforyourcooperation.1.我打電話想知道您的車是否運(yùn)行良好。2.您的車用得可好？3.自從修過(guò)之后，它很好。4．我認(rèn)為車的空間太小，以至于我不能在里面自由移動(dòng)。5．十分感謝您購(gòu)買我們的汽車。6．駕駛我們的車習(xí)慣嗎？7．我們有必要了解這些。8．我們隨時(shí)為您效勞。9．安全設(shè)施配備很好。10．感謝您的合作。Parttwo：NewWordsandUsefulExpressionsⅡ.UsefulexpressionsSituationsPartThree：SituationAMr.LuiscallingMr.Blackwhosecarwasrepairedlastweek.Haseverythinggonewellwithyourcar?PartThree：SituationsL:Hello,thisisKaiDaMotorCompany.IsthatMr.Black?B:Yes,thisis.L:I’mcallingtoknowwhethereverythingisgoingwellwithyourcar.B:Thanksalot.Itworkswellafterbeingrepaired.L:I’mveryhappytohearthatandIdohopetheproblemdidn’tcauseyoumuchinconvenience.B:Thankyouverymuchforyourgoodservice.I’msureyourcompanywillbemakingmoremoney.PartThree：SituationsL:Itisalwaysourpolicytogivesatisfactoryservicestoourcustomers.NowIwanttodoamarketresearchanditwillhelpusalot.whatdoyouthinkofthecar?B:IfeeltheroomofthecarissolimitedthatIalwayscan’tmovefreelyinit.Andthepaintingisnotverygood.L:It’sagoodsuggestion.Iwillreportittothemanager.What’smore?B:Oh,nomore.L:Thankyouforyourwarm-heartedreply.B:It’sjustmyownopinion.L:We’llgointoitfurther.Thankyouforyoursuggestion.Bye-bye!B:Bye!MakeyourchoiceaccordingtothesituationAPartThree：SituationsQuestionsAnswers()1.WhoisMr.Lucalling?A.Yes,ithas.()2.Doesthecarworkwell?B.Mr.Black.()3.Hasthecarbeenrepairedbefore?C.No,heisn’t.()4.IsMr.Blacksatisfiedwiththecar?D.No,hedoesn’t.()5.DoesMr.Blackanswerthequestionwithangry?E.Yes,itdoes.BEACDSituationBMr.Hunterhasalreadyboughtacar,Mr.Luistelephoninghowthingsaregoing.WearereadyforhelpanytimePartThree：SituationsL;Hello，thisisLuZhicallingfromJiHengAutoSalesCompany.CouldIspeaktoMr.HunterwhoboughtAeolusAX7eightweeksago.H:Yes，speaking.L:Mr.Hunter，Ireallyappreciateyourbuyingourcar.MayItakeyouafewmi-nutestoaskyouafewquestions?H:OK.L:'Thankyou.Howmanykilometershasyourcartravelednow?H:About1,700kilometers.L:lseverythinggoingwellwithyourcar?H:Yes.Ingeneral，thecarisverypowerfulandIamquitesatisfied.L:Whatdoyouthinkoftheinterior?H:It'sspacious，comfortable，andfunctional.Thedashboardisclearandintel-ligent，andoperatingdevicesarewithinthereach.SituationBMr.Hunterhasalreadyboughtacar,Mr.Luistelephoninghowthingsaregoing.WearereadyforhelpanytimePartThree：SituationsL:Whatdoyouthinkoftheperformance?H:Thefuelconsumptionisnotveryhigh，thestandandsafetyfeaturesarewellequipped.It'smulti-touchcentralcontrolscreen，5Gwirelessnetwork，andon-boardartificialintelligencesystemarecool.L:'Thankyouforyouraffirmation.lsthereanythingdiscontent?H:Thepaintworkmanshipisjustso-soandthechassisisnothighenough.L:Thankyouverymuchforyourfeedback,andwewilltrytoimprovethem.Bytheway，thecarneedsfirstmaintenancewhendriving2,500kilometers.Youneedtoreplaceengineoil，enginefilterandgearoilandmakeafreein-spectionofthewholecar.H:OK.L:Andifyouhaveanyquestionsorcarfailures，pleasecall87443578.Wearereadyforhelpatanytime.Thankyouforyourcooperation.Goodbye.H:Goo