酒店英語單詞

前廳部

thefrontoffice：前廳部

register：登記、注冊

RoomReservation:客房預(yù)訂處

Book:預(yù)訂

Confirm:確認(rèn)

Counter:柜臺

Doubleroom:雙人房

Singleroom:單人間

Twinroom:標(biāo)準(zhǔn)間

Deluxesuite:豪華套房

Presidentialsuite:總統(tǒng)套房

Roomchange:房價

Specialrate:優(yōu)惠價

Servicechange:服務(wù)費(fèi)

Discount:折扣

Suites:套房

Creditcard:信用卡

Cash:現(xiàn)金

Nametag:標(biāo)簽，行李牌

Luggage/baggage:行李

Suitcase:箱子

Handbag:手提包

Valuable:貴重物品

Breakable:易碎的

Fullname:全名

Fillin:填寫

Nationality:國籍

Departuredate:離店日期

Signature:簽名

Passport:護(hù)照

Receipt:收據(jù)

Fine:罰金

Sundryfee:雜費(fèi)

Bill:賬單

Invoice:發(fā)票

Mis-check:算賬出錯

Overpay:多付

Currency:貨幣

Airmail:航空郵寄

Ordinarybill:普通郵寄

Registeredmail:掛號信

Chargetotheroom:掛賬

Freeofcharge:免費(fèi)

Exchangerate:兌換率

Hotelpolicy:酒店的規(guī)定

Express:快件

Deposit:壓金

Off-season:淡季

Peak-season:旺季

Arrivallist:來客單

Telephonedirectory:電話號碼本

Alongdistance:長途電話

Alocalcall:市內(nèi)電話

Extension:電話分機(jī)

Elevator:電梯

Supermarket:超市

餐飲部

器皿

bowl:碗

chopsticks:筷子

spoon:調(diào)羹

fork:叉子

napkin:餐巾

cork:軟木塞

screw:開瓶器

二、酒水

cocktail:雞尾酒

liquor:烈酒

sake:米酒、清酒

bitters:必打士、苦味酒

ginfizz:金酒菲士

bloodymary:血瑪利

orangeade:桔子水

fruitjuice:果汁

pepsi:百事可樂

seven-up:七喜

sherry:雪利酒

kirsch:櫻桃酒

coffee:咖啡

tea:茶

applejuice:蘋果汁

beer:啤酒

champagne:香檳

whisky:威士忌

drinklist:飲料單

winelist:酒水單

campari:金巴利

brandy:白蘭地

vodka:伏特加

rum:朗姆酒

gin:金酒

tequila:特吉拉

redwine:紅葡萄酒

whitewine:白葡萄酒

rosewine:玫瑰葡萄酒

drywine:干葡萄酒

semi-drywine:半干葡萄酒

semi-sweetwine:半甜葡萄酒

sweetwine:甜葡萄酒

naturalstillwine:無汽葡萄酒

sparklingwine:有汽葡萄酒

fortifiedwine:強(qiáng)化葡萄酒

aromatizedwine芳香葡萄酒

lemon:檸檬

三、早餐

1、dimsum：點(diǎn)心

2、soybeanmilk：豆?jié){

3、ricegruel：稀飯

4、porridge:粥

5、deep-frieddoughsticks：油條

6、sesameseedpastry：芝麻餅

7、steamedstuffedbums：肉包

8、dumpling：水餃

9、pickle:泡菜

10>wonton：餛飩

11dessert:甜點(diǎn)

12、sandwich:三明治

13、noodles:面條

14、longevitynoodles:長壽面條

15>noodlesoup:湯面

16>friedeggs:煎蛋

17、boiledeggs:水煮蛋

四、菜肴

alacarte:點(diǎn)菜

tabled'hote:套餐

appetizer:開胃品

soup:湯

salad:色拉

entree:主菜

fry:煎

deep-fry:炸

saute:嫩炒

braise:燉

boil:煮

steam:蒸

simmer:煨

grill:烤

bake:烤

roast:烤

stuff:釀、填

smoke:煙熏

lukewarm:微溫

oily:太汕

rare:生一點(diǎn)

medium:中等火候

well-done:全熟

underdone:不熟

light:清淡的

heavy:口味重的

seasoning:調(diào)味品

chili:辣椒

jam:果醬

poultry:家禽

shark'sfin魚翅

shrimp:蝦

pigeon:鴿子

crab:螃蟹

eggplant:茄子

vegetable:蔬菜

fungus:蘑菇

fillet:里脊

rump:腿肉

steak:牛排

五、菜名

steamedcarp:清蒸鯉魚

sweetandsourcroaker:糖醋黃花魚

stewedturtle:清燉甲魚

stir-friedeelwithbrownsauce:干燒黃鰭

sweetandsourporkchops:糖醋排骨

friedcrisppork:脆皮鍋酥肉

plainsauteshrimps:清炒滑蝦仁

chickencubeswithchilipeppers:辣子雞丁

porkshredswithfishseasoning:魚香肉絲

smokedcrispfish:煙熏酥魚

specialspicychicken:怪味雞

noodlesSichuanstyle:擔(dān)擔(dān)面

friedriceYangZhoustyle:揚(yáng)州炒飯

friedsoybeanscumroll:炸響鈴

DongPopork:東坡肉

hangzhouroastchicken:杭州烤雞

coldduckweb:拌鴨掌

three-delicious-ingredientsoup:三鮮湯

Sichuanchickencube-lets:宮保雞丁

Roastchicken:燒雞

Chickenchops:白斬雞

Chickenincasserole:沙鍋雞

客房部

switch:開關(guān)

IDD：國際直拔

DDD：國內(nèi)直拔

Turn-downservice:做晚床

Wardrobe:衣柜、衣櫥

Mattress:床墊

Air-conditioner:空調(diào)器

Laundry:洗衣

Expressservice:快洗

Iron:熨燙

Mend:修補(bǔ)

dry-cleaned干洗

indemnity:貝音償

shrink縮水

fade褪色

colorfast:不褪色的

laundrybag洗衣袋

shirt襯衫

coat大衣

trousers:褲子

toilet,lavatory恭桶

toiletpaper,toiletroll衛(wèi)生紙

toiletpaperholder衛(wèi)生紙架

toiletcover恭桶蓋

toiletseat恭桶座圈

handtowel毛巾

towelrack,towelrail毛巾架

washbasin,handbasin面盆

faucet,tap水龍頭

shaveroutlet,shaverpoint剃須刀插座

bathtub,bath浴缸

bathtowel浴巾

shower淋浴噴頭

showercurtain浴盆簾

soapdish浴皂盒

toiletarticles盥洗用品

towel毛巾

handkerchief手帕

shampoo洗發(fā)香波

hotwater熱水

soap肥皂

detergent洗衣粉

toothpaste牙膏

hangers衣架

toothbrush牙刷

toiletmirror梳妝

shavingbrush弟U須刷

shavingcream剃須膏

comb梳子

hairdrier吹風(fēng)機(jī)

nailscissors指甲剪

bathroom浴室

showerbath,shower淋浴

dresser梳妝臺

mirror鏡子

toilet,lavatory,washroom衛(wèi)生間

watercloset,W.C.廁所；抽水馬桶

bathrobe浴衣

waste-paperbasket廢紙，簍

carpet地毯

slippers拖鞋

closet壁櫥

chairs椅子

nightstand床頭柜

shoe-shiner鞋刷

初級英語

1、Goodmoming/afternoon/evening,sir/madam.早上/下午/晚上

好，先生/女士。

2、Goodnight.晚安。

3、Haveagoodtime!祝您過得愉快！

4、Wishyouamostpleasantstayinourhotel.愿您在我們酒店過

得愉快！

5、Fmsorry.對不起，很抱歉。

6、Excuseme.打擾一下，對不起。

7、Sorrytohavekeptyouwaiting.對不起，讓您久等了。

8、Justamoment,please.請稍等一下。

9、Iapologizeforthis.我為此道歉。

10^CanIhelpyou.我能幫您嗎？

11Ifsverykindofyou.您真客氣。

12、Thankyou.謝謝您。

13>Youarewelcome.不用謝。

14>Iamatyourservice.樂意為您效勞。

15、Turnleft/right.往左/右轉(zhuǎn)。

16>Thisway,please.請這邊走。

17>It5sonthesecondfloor.在二樓。

18、Happybirthday!生日快樂！

HappyNewYear!新年快樂！

MerryChristmas!圣誕快樂！

19>MayIcomein?我可以進(jìn)來嗎？

20MayIknowyourroomnumberandname?我能知道您的房間

號碼和姓名嗎？

總臺

基本句型

一、預(yù)訂服務(wù)

Goodmorning.ThisisRoomreservation.MayIhelpyou?

早上好，客房預(yù)訂處，我能為您做什么？

Whatkindofroomwouldyouliketoreserve?

您想訂哪種類型的房間？

Asingleroomoradoubleroom?

要單人間還是雙人房間？

Forwhichdatesdoyouwanttobooktherooms?

您想訂哪幾天的房間呢？

Whattimewillyoubearriving?

您將在何時到達(dá)？

MayIknowyourname?

您能告訴我您的名字嗎？

Howlongwillyoubestaying?

您將要住多久？

I'dliketoconfirmyourreservation.

我要確認(rèn)一下您的預(yù)訂。

Filchecktheroomavailability.

我查查客房預(yù)訂情況。

YoushouldpayadepositofUS$1000beforehand.

您應(yīng)預(yù)期付1000美元的定金。

Thereisa10percentdiscount.

10%的折扣。

二、接待服務(wù)

Whatkindofroomwouldyoubeprefer?

您要什么樣的房間？

Haveyougotabooking?

您預(yù)訂了嗎？

Asingleroomoradoubleroom?

要單人間還是雙人房間？

Adoubleroomcosts368Yuanpernight.

雙人房的房價是每晚368元。

Breakfastisalsoincluded.

早餐也包括在內(nèi)。

MayIseeyourpassport?

我能看一下您的護(hù)照嗎？

Couldyoufillinthisform,please?

請您填一下這張登記表好嗎？

Thisisyourroomcardandroomkey?

這是您的房卡和房間鑰匙。

Couldyousignyourname,please?

請您簽一下名，好嗎？

Ifyouleaveafter6:00p.m,you511havetopaythefullaccount.

晚上六點(diǎn)以后退房，按全天收費(fèi)計算.

You511havetoregisterindividually,please.

請你們分開登記。

Howwouldyouliketopay,sir,incashorbycreditcard?

先生，請問您是用現(xiàn)金付款還是用信用卡付賬？

Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsare

fullybooked.

非常抱歉，這個季節(jié)人多，各種房間都訂滿了。

Doyouknowwhichunitisresponsibleforthereception?

您知道您是由哪個單位負(fù)責(zé)接待的嗎？

Couldyoukeepyourroomkeyuntilyoucheckout?

請您在住宿期間自己保管鑰匙，直到結(jié)帳離開。

三、收銀服務(wù)

Hereisyourbill.It's2000Yuaninall.

這是您的賬單?？偣?000元。

Howwouldyouliketopay,sir,incashorbycreditcard?

先生，請問您是用現(xiàn)金付款還是用信用卡付賬？

Pleasecheckitandsignhere.

請核對一下，在這里簽個字。

Iwillwriteoutareceiptforyou.

我給您開一張收據(jù)。

MayIcheckthedetailsforyou,please?

我能為您核對賬單上的詳細(xì)內(nèi)容嗎？

Doyouhaveanychargesforthismorning?

您今天是否掛帳用酒店的服務(wù)？

We'llhavetochargeyou$10extra.

我們要向您額外收10美元。

Didyoumakeanyphonecallsfromroom,sir?

先生，您從房間打過電話嗎？

Excuseme,sir,butIdon'tthinkthatwillbeenough.

先生，對不起，我認(rèn)為錢數(shù)不夠。

Iamsorry,sir,therehasbeenanerrorinyourbill.Pleasewaitaminute

whileIcorrectit.

對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。

Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggage

havebeenbroughtdown,please?

先生，您的行李拿下來了嗎？能請您在行李拿下來后再結(jié)帳嗎？

Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtothe

regulationsofbank,itmustbecancelled.

對不起，您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。

四、兌換外幣

Theratesofexchangeareontheboardthere.

今天的兌換牌價在那里的牌子上。

Howmuchwouldyouliketochange?

您要換多少？

Ifs8.10YuanRMBforoneUSdollar?

1美元兌換8.10元人民幣。

情景對話

一、Checkin

1.

C:Goodafternoon,sir.Welcometoourhotel.MayIhelp

you?

G:Yes.Ibookedaroomoneweekago.

C:MayIhaveyournameplease,sir?

G:JohnSmith.

C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedo

haveareservationforyou,Mr.Smith.Acityviewsingle

roomwithbath.You'vepaid2000YuanRMBasa

deposit.Isthatcorrect?

G:Thafsit.

C:Wouldyoupleasefillinthisregistrationcard,sir?

G:Sure.Hereyouare.IthinkI'vefilledineverythingcorrectly.

C:Letmesee??,Name,address,nationality,forwardingaddress,

passportnumber,signatureanddateofdeparture.Oh,

here,sir.Youforgettofillinthedateofdeparture.MayI

fillitinforyou?Youareleavingon...

G:October24.

C:MayIseeyourpassport,please?Thankyou,sir.Now

everythingisinorder.Andhereisyourkey.Mr.Smith.

th

Yourroomnumberis1107.It'sonthe11floorandyour

roomrateis500RMBpernight.Hereisyourkeycard

withalltheinformationonyourbooking,thehotel

servicesandthehotelrulesandregulationsonit.Please

makesurethatyouhaveitwithyouallthetime.Youneed

toshowitwhenyousignforyourmealsanddrinksinthe

restaurantsandthebars.

G:Yes,Tilkeepitwithcare,thankyou.

C:Ihopeyouenjoyyoursstaywithus.

2.C:Goodafternoon,madam.CanIhelpyou?

G:Goodafternoon,Iwantasingleroom,please.

C:Haveyoumadeareservation?

G:No,Ihaven't.

C:Howlongdoyouwanttostay?

G:Threedays.

C:mseewhatwehave,madam.Oh,yes.Icanofferyoua

roomontheeightfloor.

G:Fine.

C:MayIseeyourpassport?

G:Ofcourse.Hereyouare.

C:Thankyou.Madam.Couldyoufillinthisform,please?

G:Yes.Hereitis.

C:Thankyou,Hereisyourkey.It'sRoom808ontheeight

floor.

G:Thankyouverymuch.Goodnight.

二、Checkout

1.C:Goodmorning.CanIhelpyou?

G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?

C:Certainly,sir,MayIknowyournameandyourroomnumber,

please?

G:Dennisblack,Room1108.

C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.

G:Thefigureseemsright.

C:Howwouldyouliketopay,Mr.Black,incashorbycredit

card?

G:Incash.Hereisthemoney.

C:Thankyou,Mr.Black.Justamoment,please,I'llwriteouta

receiptforyou.

2.C:Goodmorning.CanIhelpyou?

G:Yes,Tdliketocheckoutnow.

C:CanIhaveyournameandroomnumber,please?

G:Johnsmith,room1208.

C:MayIhaveyourroomkey,please?

G:Sure.Hereyouare.

C:Justamoment,pleaseMr.Smith.Hereisyourbill.

Wouldyouliketocheckit?

G:I'msorry.What'sthe20Yuanfor?

C:That'sforthedrinksyouorderedfromyourroom.

G:Isee.

C:Howwouldyouliketomakepayment,Mr.Smith?

G:rdliketopayincash.

C:Thafllbe2180Yuan.

G:Hereyouare.

C:Here'syourchangeandreceipt,Mr.Smith,msenda

bellmanuptogetyourluggage.

G:Thankyou.

C:Youarewelcome,Good-bye.

三、Reservation

1.C:Goodmorning.Thisisroomreservation.MayIhelpyou?

G:Yes,Tdliketobookaroom,please.

C:Fine,Forwhichdate?

G:ForOct.1st.

C:Forhowmanynights?

G:Twonights.

C:Asingleroomoradoubleroom?

G:Adoubleroom.

C:Couldyougivemeyourname,please?

G:Mr.JohnCook.

C:MayIhaveyourtelephonenumber,please?

G/p>

C:Whattimedoyouexpecttoarrive,sir?

G:Atabout6.p.m.

C:Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.

G:Thatisright.Good-bye.

C:Good-byeandwearelookingforwardtoseeingyou.

2.C:Goodmorning.Roomreservation.CanIhelpyou?

G:rdliketomakeareservation.

C:Whenfor?

G:ForSept.9th.

C:Forhowlong?

G:Aboutaweek.

C:Couldyouholdtheline,please?Tilcheck

Thankyouforwaiting,sir.I'mafraidourhotelisfully

bookedonthosedays.

G:That'sallright.

C:We'reverysorry,sir.Wehopeyouunderstand.

禮賓部

基本句型

MayItakeyourluggageforyou?

我來幫您拿行李，好嗎？

Justamoment,please.Filbringaluggagecart.

請稍等一下，我去推一輛行李車來。

Don'tworry,sir.Yourluggagewillbesentupatonce.

先生，別擔(dān)心，您的行李很快就會送上去的。

Whenyoucheckout,pleasecallnumber32andwe'llhelpyouwithyour

luggageimmediately.

如果您要離店，請打電話32,我們會馬上幫您運(yùn)送行李的。

Howmanypiecesofluggagedoyouhave?

請問您有幾件行李？

Twosuitcasesandonebag.Isthatright?

兩只箱子和一個包，對嗎？

rilshowyoutotheFrontDesk..Thiswayplease.

讓我?guī)タ偱_，請走這邊。

Isthereanythingvaluableorbreakableinyourbag?

您包里有貴重或易碎物品嗎？

MayIhaveyourroomkey,please.

請把您房間的鑰匙給我好嗎？

MosttaxidriversdonotspeakEnglish.Itishelpfulifyouhaveyour

destinationwritteninChinese.

大多數(shù)出租車司機(jī)都不會英語，把您要去的目的地用中文寫下來，會

給您不少幫助。

Whenyoureturntothehotel,pleaseshowthishotelcardtothetaxi

driver.

當(dāng)您要返回酒店時，請向出租車司機(jī)出示一下酒店名片。

Accordingtoregulation,wedon'tacceptfood,combustible,valuable

andbreakableobjects.

根據(jù)規(guī)定，食品、易燃品、貴重物品和易碎品都不給予保管。

Isthisthecorrectnumberofbags?

您的行李數(shù)目對嗎？

情景對話

1、Bellman'sservice

B:Goodafternoon,sir.Welcometoourhotel.

G:Thankyou.

B:Howmanypiecesofluggagedoyouhave?

G:Justthesethree.

B:Twosuitcasesandonebag.Isthatright?

G:Yes,that'sall.

B:Filshowyoutothefrontdesk.Thiswayplease,Iwillputyourbags

bythepostoverthere.

G:Isee,thanks.

B:Anotherbellmanwillshowyoutoyourroomwhenyouhavefinished

checkingin.

G:Ok,fine.

B:Pleaseenjoyyourstay.

2、Introducinghotelsservices

Bm:Goodafternoon,sirandmadam.I'mthebellman.

Mr.bellow&Mrsbellow:Goodafternoon.

Bm:Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,

please.

(Theyaregoingtotheelevatorentrance)

B:Couldyoutellussomethingaboutyourhotelsservices?

Bm:Certainly,sir.Oursisafirst-ratehotelandchosenasthefavorite

placetostaybyVIPs,officialguestsandbusinessmenfrommany

countries.Thereareover173roomsofinternationalstandard,all

spaciousandairy.ThereareoneChineserestaurants,adeluxe

Westemstylerestaurant,largeandsmallbanquethalls.

M:Howaboutotherservices?

Bm:Alsoavailableareabeautysalon,aswimmingpoolandtennis

(Nowtheyareattheelevatorentrance)

Hereweare.Pleasetakethiselevatortothe9,hfloor.Thefloorattendant

willmeetyouthereandshowyoutoroom908.Filtakethebaggage

elevatorandgetyourbaggageuptoyourroom.

B:Thankyou.Seeyouthen.

3、Onthewaytotheroom

B:Goodevening,sir.Filshowyoutoyourroom.youhavetwo

suitcasesandonebag.Isthatcorrect?

G:Yes,that'sright.

B:Isthereanythingvaluableorbreakableinyourbag?

G:Yes,thereisabottleofwhiskey.

B:Couldyoucarrythisbag,sir?Fmafraidthecontentsmightbreak.

G:Sure,noproblem.

B:Thankyou,sir.MayIhaveyourroomkey,please?

G:Yes,hereyouare.

B:Thankyou,sir.Yourroomisonthe12thfloor,pleasefollowme,

yourelevatoristhisway.

G:Isee.

B:IsthisyourfirsttimetoHangZhou?

G:Yes,itis.

B:Ihopeyou'llhavetimetoseeHangZhou.Thereisalottosee.

G:Tmsurethereis.

B:Thisisthe12thfloor.Yourroomistotheright.Afteryou,sir.This

way,please.

4、Checkingbaggage

B:Goodmorning!Madam.CanIhelpyou?

G:Yes,Tdliketocheckmybaggage.

B:Howmanypieceshaveyougot?

G:Tvegotfourpiecesinall.

B:Whenwillyouwantthem?

G:Inthreedays.

B:Pleasekeepthenametags.

G:Thankyou

B:Notatall.

5、Luggagecheck-out

B:Thisisthebellcaptain'sdesk.MayIhelpyou?

G:Tmgoingtocheckoutsoon.Couldyoupickupmyluggage.

Please?

B:Certainly,sir.MayIhaveyourroomnumber,please?

G:Yes,ifs1101.

B:Room1101.Verygood,sirwe'llsendabellmanimmediately.Could

youwaitinyouroom,please?

G:Ok.

B:Goodmorning,sir.Tvecomeforyourbags.

G:Thankyou.Couldyoutakethesetwosuitcases,please?Filbring

thebagwithme.

B:Certainly,sir.Twosuitcases?

G:Yes.

B:Isthereanythingvaluableorbreakableinthem?

G:No.

B:Thisisyourclaimtag,sir.We'llkeepyourluggageatthebell

captain'sdesk.Couldyoupickitupthere.Please?

G:Certainly.

B:Thankyou,sir.

G:Youarewelcome.Seeyoulater.

商務(wù)中心

基本句型

thelettercangofor1.60Yuan

這封信要1.60元郵資.

IthinkI'dbetterlookitup.

我想我需要查一下價錢.

Here'saform.pleaseprintthenameandaddressofthepersonyou're

sendingto.

這里有張表格.請您將收信（款）人的姓名和地址用印刷體寫上.

Ifit'surgent,wecansenditbyexpress.

如果是急信，我們可以寄快件.

Sorry,thisprintedmatterisoverweight.

很抱歉，這件印刷品超重了.

Whatsortofstampdoyouwanttobuy?

您想買哪種郵票？

Wechargeeachpage**yuanfortypingand**yuanforfaxtoU.S.A,

plus10%servicecharge.

打印費(fèi)每頁**元，發(fā)傳真到美國每頁**元，外加10%服務(wù)費(fèi).

Assoonasyourfaxcomesin,wellinformyouatonce.

您的傳真一到，我們馬上會通知您.

Couldyoupleasewriteyournameandroomnumberandsignthebilling

voucher?we'llsendyouroriginalcopytoyourroomafterwehavefaxed

them.

請您寫下您的姓名和房間號碼并在賬單上簽字，好嗎?我們發(fā)出傳真

后會將您的原文送到您的房間去的.

情景對話

四、Businesscenter

1.C:MayIhelpyou,sir?

G:Yes,I'dliketomakesomephotocopiesofthesedocuments,

please.

C:Verygood,sir.Howmanycopiesdoyouneed?

G:Oneeach.

C:Allright.Justamoment,please,sir.

Heretheyare.

G:Thankyou.Howmuchdoesitcost?

C:ThreeYuanforeach,sir.

G:OK.Hereisthemoney.

C:Thankyou,sir.Here'sthereceipt.Good-bye.

G:Good-bye.

2.C:Goodmorning,sir.CanIhelpyou?

G:Goodmorning.Iwanttosendafax.

C:Whereto,sir?

G:Tomyparents.

C:Canyougivemeyourfaxnumber,please,sir?

G:Certainly.Ifs(612)371-8999

C:Thankyou.Wouldyoupleasesitdownandwaitforawhile?

G:Good.Thankyouverymuch.

C:Alldone,sir.Hereyouare.Howwouldyouliketopay?

G:PHpayincash.Howmuch?

C:It's90RMBYuanaltogether.

G:OK.CanIhaveareceipt?

C:Certainly,sir.Hereyouare.

G:Thankyouverymuch.Bye.

C:Good-bye.

3、typingservice

G:Excuseme.Iwanttohavethisdocumenttyped,please.

C:Allright,madam.

G:Howmuchdoesitcostonepage?

C:ForA4,twentyfourYuaneachpage,andA3,thirtyYuan.Which

wouldyouprefer?

G:A3,please.WhencanIpickitup?

C:Inhalfanhour.

G:OK,Tilbebackinfortyminutes.

(30minuteslater)

G:Hello.Isitdone?

C:Yes,madam.Hereisyouroriginalscriptandthetypedone.Can

youmakesomecorrections?

G:Sure

Verywelldone.Icouldn'tfindanymistakes.

C:Inthiscase,letmeprintitforyounow.Couldyoupleasewait

forafewseconds?

G:Noproblem.Goahead.

C:Alldone,madam.Hereyouare.

G:Oh,thisisquick!Chargeittomyroomthen.

C:Allright.Couldyoupleaseshowmeyourroomcardorroom

key?

G:Oh,yes.Hereismyroomcard.

C:Room1102.Andnow,Ms.Bush,canIhaveyoursignaturehere?

G:Certainly.There.

C:Thankyouverymuch,madam.

總機(jī)

基本句型

LongHillhotel,MayIhelpyou?

龍禧大酒店，能為您服務(wù)嗎？

JustwaitamomentandI'llconnectyou.

請等一下，我替您接通。

Pleasepress0andthentheareacodeandthenumber.

請先撥0,再撥區(qū)號和電話號碼。

MayItakeamessageforyou?

我?guī)湍鷤鱾€口信好嗎？

Theyaren'tanswering.

沒有人接聽。

Whichextension?

什么分機(jī)號碼？

Don'thangup,please.

請勿掛斷。

Sorry,thelineisbusy.

對不起，線路忙。

Holdin,please.Filputthroughtotheinformationdesk.

請別掛電話，我給您接問訊處。

情景對話

1、

C:LongHillhotel.MayIhelpyou?

G:Yes.Couldyouputmethroughtoroom1002,please?

C:Certainly,sir.Justamoment,please.

2、

C:LongHillhotel.Can1helpyou?

G:MayIspeaktoMissGrace,please?

C:Doyouknowherroomnumber?

G:Tmsorry.Idon'tknow.

C:Holdon,please,rilputyouthroughtotheinformation.

3、

C:Operator.CanIhelpyou?

G:Yes,Tdliketoknowhowtomakeoutsidecalls.

C:ForcallsinHangZhou,pleasepress0firstandthenthenumberyou

want.

G:Isee.AndwhataboutcallsoutsideHangZhou.

C:ForcallsoutsideHangZhou,pleasepress0andthentheareacode

andthenumber.

G:Thankyouverymuch.

客房

基本句型

一、打掃房間

1、Housekeeping.MayIcomein?

客房服務(wù)員，我能進(jìn)來嗎？

2、I'msorrytotroubleyou,sirMayIcleantheroomnow?

對不起，打擾了，先生，現(xiàn)在我能為您打掃房間嗎？

3、Wouldyoulikemetomakeyourbednow?

現(xiàn)在我能為您整理床鋪嗎？

4、Whenwouldyoulikemetodoroom,sir?

您要我什么時候來為您整理房間，先生？

5、Shallwecomebacklater?

我們等一會再來，好嗎？

6、IhopeTmnotdisturbingyou.

我希望沒有打擾您

7、I'mcomingtochangethesheetsandpillowcases.

我來調(diào)換床單和枕套

8、Wewillcomeandcleanyourroomimmediately.

我們馬上就來打掃您的房間。

9、Canyoutellmeyourroomnumber?

您能告訴我您的房號嗎？

10、Arepairmanwillcomeandcheckitrightaway.

修理工會馬上來檢查。

11、Don'tworry.Wewillhelpyoutolookforit.

不要擔(dān)心,我們會幫您尋找的。

12、Haveyoucheckyourroom?

您檢查過您的房間了嗎?

13Ittakeshalfanhourtofinishcleaning.

打掃房間一般花半個小時。

14、Itwilltake6hourstorepairthewaterpipes.

修理水管要花6個小時。

15、LetmeinqureaboutitandI'llletyouknowassoonaspossible.

讓我來詢問此事，我會盡快答復(fù)您。

16、MayIhaveyourroomnumbercard?

可以把房號牌給我嗎？

17、MyEnglishisnotgoodenoughformetotakedownwhatyou

said.Here'sapenandpaperforyou.

我的英語不夠好，記不下您說的話。這兒有筆和紙給您。

18、Speciallaundrybagswithlistsareplacedinyourwardrobe.

Washinghandedinby9:00a.m.willbereturnedtoyouafter5:30p.m.

Onthesameday.

您的衣柜里有專用洗衣袋和洗衣單。早上九點(diǎn)半以前送去洗的衣

服，當(dāng)天下午五點(diǎn)半以前能送回來。

二、洗衣服務(wù)

1、Laundryservice.MayIcomein?

洗衣服務(wù)，我可以進(jìn)來嗎？

2、Goodmorning,Tvecometocollectyourlaundry.

早上好，我來取您要洗的衣服。

3、Wouldyoupleasefillinthelaundrylist?

請您填一下洗衣單好嗎？

4、Pleasesignonthelaundrylist,sir/madam

請您在洗衣單上簽名好嗎？先生/女士

5、Whenwouldyoulikeyourlaundryback?

您要什么時候取回送洗的衣服？

6、Youlaundrywillbereadyby6p.mthisevening.

您送洗的衣服會要今天下午6點(diǎn)鐘洗好。

7、Here'syourlaundry,madam.

女士，這是您送洗的衣服。

8、You'dbettercheckyourlaundry.

您最好查看一下洗好的衣服。

9、Wehaveexpresslaundryservice.

我們有快速洗衣服務(wù)。

10、Yourlaundrywillbereadytomorrowafternoon.Wecouldgetit

donethiseveningifyouwish,buttherewillbeanextrachargefor

quickservice.

您送洗的衣服明天下午可以洗好，如果您需要的話，我們可以

在今天晚上洗好，不過這是快件，要另外加收費(fèi)用。

三、其它

1、I'mafraidthatyouhavetopayanindemnity.It?sahotelpolicy.

恐怕您得賠償。這是酒店規(guī)定。

2、Accordingtoourregulation,Ithinkyoushouldpay220Yuan.

根據(jù)酒店的規(guī)定，我想您得賠償220元。

3、I'mawfullysorrytohavebrokenyourglasseswhilecleaningthe

room.

對不起，清潔房間時我不小心把您的眼鏡打破了。

4、Hereisthemasterswitch,Pleasebesuretoinsertthekeyboard

intoitsslot.

這是總開關(guān)。請記住把鑰匙牌插入它的槽內(nèi)

情景對話

Laundryservice

1.

C：Goodafternoon.CanIhelpyou?

G:ThisisMrs.Pekerinroom705.1wanttohavemycoatdry-cleaned.

Canyouasksomeonetopickitup?

C:Yes.ButI'mafraidit'stoolatefortoday'slaundry.Doyouneed

expresslaundry?

G:Whattimewillyousendmycoattomyroom?

C:Around6:00p.m

G:OK.HowmuchshallIpayfortheexpressservice?

C:It's50%extra.

G:Isee.Thankyou.

C:You'rewelcome.rilasksomebodytopickyourlaundryatonce.

Thankyouforcalling.Good-bye.

2、

C:Goodmorning,madam.

G:Goodmorning.

C:Haveyougotanylaundry?

G:Yes,Ihave.Herearemyblousesandcoat.

C:Anythingelse?

G:Oh,yes.Myhusbandalsohasgotsomelaundry.Thosearethissuit

andshirts.

C:Aretheytobedry-cleaned?

G:Oh,no.Onlythesuitandcoataretobedry-cleaned.

C:Verywell,madam.

G:Thankyouverymuch.

C:Withpleasure.

Roomcleaning

1、

C:Housekeeping.MayIcomein?

G:Yes.Comein,please.

C:Wouldyoulikemetomakeyourbednow?

G:Yes,please.Thisbedisverycomfortable.

C:I'mgladyouarepleasewithit.Ihopeyouwillenjoyyourstay.

G:Tmalreadyenjoying.Thankyou.

2、

C:Housekeeping.MayIcomein?

G:Yes,please.

C:Whenwouldyoulikemetodoyourroom,sir?

G:Youcandoitnowifyoulike.Iamgoingdownformybreakfast.

C:Thankyou,sir.

3、

C:Housekeeping.MayIcomein?

G:Yes,whatisit?

C:Tmsorrytotroubleyou,sir.MayIcleantheroomnow?

G:Well,Tmgoingtomeetsomefriends.

C:Shallwecomebacklater?

G:Yes,pleasecleanitwhenI'mout.

C:Allright.

G:Thankyou.

C:Gladtobeofservice.

餐飲服務(wù)

基本句型

1、Chineserestaurant.MayIhelpyou?中餐廳，能為您服務(wù)嗎？

2、Welcometoourrestaurant.歡迎光臨我們餐廳

3、Whenwouldyoulikeyourtable?您什么時候用餐

4、Howmanyperson,please?你們一共有兒位？

5、rmsorry,therestaurantisfullnow.對不起，餐廳客滿了。

6、Doyouhaveareservation,sir?先生，您有預(yù)訂嗎？

7、Isitonlytwoofyou?就你們兩位嗎？

8、Doyouhaveamealvoucher?您有餐券嗎？

9、Wherewouldyouliketosit,sir?先生，您喜歡坐哪兒？

10、Isthistableallright?這張桌子可以嗎？

11、Takeaseat,please.Hereisthemenu.MayItakeyourorder,

sir?請坐，給您的菜單，先生，您要點(diǎn)菜嗎？

12、Areyoureadytoorder?您要點(diǎn)菜了嗎？

13>Whatwouldyouliketohavedrink?您要喝點(diǎn)什么？

14>Wouldyoucareforsoup?您要湯嗎？

15、I'msorry,thereisn'tanyleft?很抱歉，這個菜供應(yīng)完了。

16>Hereisyou'rethesmokefish.這是您的煙熏魚。

17、Willthatbeall,sir?就這些嗎？

18、Whatwouldyouliketohave,coffeeortea?您要喝咖啡還是

茶。

19^Thebuffetisoverthere.Pleasehelpyourself.自助餐在那邊。

請隨意取用。

20、Weareopenfrom17:00to21:30我們從17：00一直營業(yè)到21：

30

21、Willyoudinealacarteortakethetabled'hote?您想點(diǎn)菜呢還

22、Wouldyoumindservingnow?現(xiàn)在上菜好嗎？

23、Pardonme.Tvemadeamistakeaboutyourdish.請原諒，我把

您的菜弄錯了。

24、I'mreallysorry.I'lldoitagainforyouatonce.實(shí)在對不起，

我馬上為您重做。

25、Anythingelsewouldyoulike?您想再要點(diǎn)別的嗎？

情景對話

Takereservation（預(yù)訂）

1、

C:Chineserestaurant.MayIhelpyou?

G:Yes,Tdliketoreserveatablebythewindow,please.

C:Forwhattime,sir?

G:Around7:00pm.Thisevening.

C:Forh