某公立醫(yī)院住院患者滿意度及其影響因素研究一、本文概述Overviewofthisarticle隨著社會的發(fā)展和醫(yī)療改革的不斷深入，公立醫(yī)院作為醫(yī)療服務體系的重要組成部分，其服務質量與患者滿意度日益受到社會的廣泛關注?；颊邼M意度不僅反映了醫(yī)院的服務水平，也直接影響到患者的就醫(yī)體驗和醫(yī)院的聲譽。因此，探討住院患者滿意度及其影響因素，對于提升公立醫(yī)院的服務質量、改善患者就醫(yī)體驗、構建和諧醫(yī)患關系具有重要意義。Withthedevelopmentofsocietyandthecontinuousdeepeningofmedicalreform,publichospitals,asanimportantcomponentofthemedicalservicesystem,areincreasinglyreceivingwidespreadattentionfromsocietyfortheirservicequalityandpatientsatisfaction.Patientsatisfactionnotonlyreflectstheservicelevelofthehospital,butalsodirectlyaffectsthepatient'smedicalexperienceandthehospital'sreputation.Therefore,exploringthesatisfactionofinpatientsanditsinfluencingfactorsisofgreatsignificanceforimprovingtheservicequalityofpublichospitals,improvingpatientexperience,andbuildingaharmoniousdoctor-patientrelationship.本文旨在通過對某公立醫(yī)院住院患者滿意度的調查與分析，探討影響患者滿意度的主要因素，為提高公立醫(yī)院服務質量提供參考依據(jù)。研究內容包括住院患者滿意度的評價指標、影響因素的識別與分析、以及提高患者滿意度的策略探討。通過問卷調查、訪談、文獻分析等多種方法收集數(shù)據(jù)，運用統(tǒng)計學方法進行分析，以期得到科學、客觀的研究結果。Thisarticleaimstoinvestigateandanalyzethesatisfactionofinpatientsinapublichospital,explorethemainfactorsaffectingpatientsatisfaction,andprovidereferenceforimprovingtheservicequalityofpublichospitals.Theresearchcontentincludesevaluationindicatorsofinpatientsatisfaction,identificationandanalysisofinfluencingfactors,andexplorationofstrategiestoimprovepatientsatisfaction.Collectdatathroughvariousmethodssuchasquestionnairesurveys,interviews,andliteratureanalysis,andusestatisticalmethodsforanalysisinordertoobtainscientificandobjectiveresearchresults.本文的研究結果將為公立醫(yī)院管理者和醫(yī)務人員提供有針對性的改進建議，有助于提高患者滿意度，促進醫(yī)院服務質量的持續(xù)提升。本文的研究也有助于豐富和完善醫(yī)療服務質量管理的理論體系，為未來的醫(yī)療服務質量管理研究提供參考。Theresearchresultsofthisarticlewillprovidetargetedimprovementsuggestionsforpublichospitalmanagersandmedicalstaff,whichwillhelpimprovepatientsatisfactionandpromotethecontinuousimprovementofhospitalservicequality.Thisstudyalsocontributestoenrichingandimprovingthetheoreticalsystemofmedicalservicequalitymanagement,providingreferenceforfutureresearchonmedicalservicequalitymanagement.二、研究方法Researchmethods本研究采用定性與定量相結合的研究方法，旨在全面深入地探討某公立醫(yī)院住院患者的滿意度及其影響因素。Thisstudyadoptsacombinationofqualitativeandquantitativeresearchmethods,aimingtocomprehensivelyanddeeplyexplorethesatisfactionofinpatientsinapublichospitalanditsinfluencingfactors.通過文獻回顧，梳理國內外關于住院患者滿意度及其影響因素的相關研究，為本研究提供理論支撐和研究背景。Throughliteraturereview,thisstudyaimstosummarizerelevantresearchoninpatientsatisfactionanditsinfluencingfactorsbothdomesticallyandinternationally,providingtheoreticalsupportandresearchbackgroundforthisstudy.運用問卷調查法，針對該公立醫(yī)院的住院患者發(fā)放滿意度調查問卷。問卷內容涵蓋患者對醫(yī)院環(huán)境、服務態(tài)度、醫(yī)療質量、治療效果、費用等多個方面的滿意度評價。通過統(tǒng)計分析，了解住院患者對各方面的滿意度情況，并識別主要的影響因素。Usingquestionnairesurveymethod,distributesatisfactionsurveyquestionnairestoinpatientsinthepublichospital.Thequestionnairecoverspatientsatisfactionevaluationsonhospitalenvironment,serviceattitude,medicalquality,treatmenteffectiveness,costs,andotheraspects.Throughstatisticalanalysis,understandthesatisfactionofhospitalizedpatientswithvariousaspectsandidentifythemaininfluencingfactors.本研究還將采用個案訪談法，選取部分具有代表性的住院患者進行深入訪談。通過訪談，了解患者在住院過程中的真實感受和需求，挖掘影響滿意度的深層次原因。Thisstudywillalsousecaseinterviewstoselectrepresentativeinpatientsforin-depthinterviews.Throughinterviews,understandthetruefeelingsandneedsofpatientsduringthehospitalizationprocess,andexploretheunderlyingreasonsthataffectsatisfaction.結合問卷調查和個案訪談的結果，運用統(tǒng)計分析和內容分析等方法，綜合探討住院患者滿意度及其影響因素，并提出相應的改進建議。Basedontheresultsofquestionnairesurveysandcaseinterviews,usingstatisticalanalysisandcontentanalysismethods,thisstudycomprehensivelyexploresthesatisfactionofhospitalizedpatientsandtheirinfluencingfactors,andproposescorrespondingimprovementsuggestions.本研究將嚴格遵守研究倫理，確保所有參與者的隱私和權益得到保護。通過科學的研究方法和技術手段，力求得出客觀、準確的研究結果，為提升公立醫(yī)院住院患者滿意度提供有益參考。Thisstudywillstrictlyadheretoresearchethicsandensurethattheprivacyandrightsofallparticipantsareprotected.Throughscientificresearchmethodsandtechnologicalmeans,westrivetoobtainobjectiveandaccurateresearchresults,providingusefulreferencesforimprovingthesatisfactionofinpatientsinpublichospitals.三、住院患者滿意度現(xiàn)狀分析Analysisofthecurrentsatisfactionstatusofhospitalizedpatients針對某公立醫(yī)院的住院患者滿意度進行現(xiàn)狀分析，旨在深入理解患者在住院過程中的需求與體驗，為提升醫(yī)療服務質量提供參考。本研究通過問卷調查的方式，收集了近期在該醫(yī)院住院的患者對醫(yī)院各項服務的評價數(shù)據(jù)，并結合訪談、觀察等方法，對滿意度進行了深入剖析。Ananalysisofthecurrentsituationofinpatientsatisfactioninapublichospitalaimstogainadeeperunderstandingoftheneedsandexperiencesofpatientsduringthehospitalizationprocess,andprovidereferenceforimprovingthequalityofmedicalservices.Thisstudycollectedevaluationdataonvariousservicesprovidedbyrecenthospitalizedpatientsinthehospitalthroughaquestionnairesurvey,andconductedin-depthanalysisofsatisfactionthroughinterviews,observations,andothermethods.分析結果顯示，住院患者對某公立醫(yī)院的整體滿意度處于較高水平。具體而言，在醫(yī)療技術方面，由于醫(yī)院擁有一支經(jīng)驗豐富、技術精湛的醫(yī)療團隊，患者普遍對醫(yī)生的專業(yè)能力表示認可，對診斷和治療的效果感到滿意。在護理服務上，護士們細致入微的關懷和專業(yè)的護理技能也得到了患者的高度評價。Theanalysisresultsshowthattheoverallsatisfactionofhospitalizedpatientswithacertainpublichospitalisatahighlevel.Specifically,intermsofmedicaltechnology,duetothehospital'sexperiencedandskilledmedicalteam,patientsgenerallyrecognizetheprofessionalabilitiesofdoctorsandaresatisfiedwiththeresultsofdiagnosisandtreatment.Intermsofnursingservices,themeticulouscareandprofessionalnursingskillsofnurseshavealsoreceivedhighpraisefrompatients.然而，在住院環(huán)境和服務流程方面，患者的滿意度存在一定的提升空間。部分患者反映病房設施老舊，環(huán)境不夠整潔，影響了他們的住院體驗。同時，醫(yī)院的服務流程也存在繁瑣、不便捷的問題，如在辦理入院手續(xù)、繳費、取藥等環(huán)節(jié)上，患者需要花費較多的時間和精力。However,thereisroomforimprovementinpatientsatisfactionintermsofhospitalizationenvironmentandserviceprocess.Somepatientsreportedthatthefacilitiesinthewardwereoutdatedandtheenvironmentwasnotcleanenough,whichaffectedtheirhospitalizationexperience.Atthesametime,thehospital'sserviceprocessalsohascumbersomeandinconvenientissues,suchasrequiringpatientstospendalotoftimeandeffortinhandlingadmissionprocedures,payment,medicationcollection,andotherlinks.患者的滿意度還受到醫(yī)患溝通、醫(yī)療費用透明度以及后勤保障等多個因素的影響。部分患者在訪談中表示，希望醫(yī)生能夠更加詳細地解釋病情和治療方案，以增加他們的知情權和參與感。也有患者對醫(yī)療費用的構成和支付方式表示困惑，認為醫(yī)院在費用透明度方面還有待加強。Patientsatisfactionisalsoinfluencedbymultiplefactorssuchasdoctor-patientcommunication,transparencyofmedicalexpenses,andlogisticalsupport.Somepatientsexpressedintheinterviewthattheyhopedoctorscanprovidemoredetailedexplanationsoftheirconditionandtreatmentplan,inordertoincreasetheirrighttoknowandsenseofparticipation.Somepatientsalsoexpressedconfusionaboutthecompositionandpaymentmethodsofmedicalexpenses,believingthathospitalsstillneedtostrengthentransparencyintermsofexpenses.某公立醫(yī)院在醫(yī)療技術和護理服務方面表現(xiàn)出色，但在住院環(huán)境、服務流程、醫(yī)患溝通以及費用透明度等方面仍需改進。醫(yī)院應針對這些問題制定具體的改進措施，提升患者的住院體驗，進一步提高患者的滿意度。Acertainpublichospitalhasperformedwellinmedicaltechnologyandnursingservices,butthereisstillroomforimprovementinaspectssuchashospitalizationenvironment,serviceprocess,doctor-patientcommunication,andcosttransparency.Hospitalsshoulddevelopspecificimprovementmeasurestoaddresstheseissues,enhancethepatient'shospitalizationexperience,andfurtherenhancepatientsatisfaction.四、住院患者滿意度影響因素分析Analysisofinfluencingfactorsoninpatientsatisfaction住院患者滿意度受到多種因素的影響，這些因素可以大致分為醫(yī)療服務質量、醫(yī)療環(huán)境、醫(yī)療費用、醫(yī)療服務態(tài)度以及其他因素等幾大類。Thesatisfactionofhospitalizedpatientsisinfluencedbyvariousfactors,whichcanberoughlydividedintoseveralcategories:medicalservicequality,medicalenvironment,medicalexpenses,medicalserviceattitude,andotherfactors.醫(yī)療服務質量是影響住院患者滿意度的核心因素。醫(yī)療服務質量的高低直接關系到患者的治療效果和身體健康狀況，包括醫(yī)生的診療水平、護士的護理質量、醫(yī)療設備的先進程度等。如果醫(yī)療服務質量高，患者滿意度自然會提高。Thequalityofmedicalservicesisthecorefactoraffectingthesatisfactionofhospitalizedpatients.Thequalityofmedicalservicesisdirectlyrelatedtothetreatmenteffectivenessandphysicalhealthstatusofpatients,includingthediagnosisandtreatmentlevelofdoctors,thenursingqualityofnurses,andtheadvancedlevelofmedicalequipment.Ifthequalityofmedicalservicesishigh,patientsatisfactionwillnaturallyincrease.醫(yī)療環(huán)境也是影響住院患者滿意度的重要因素。一個干凈、整潔、安靜的醫(yī)療環(huán)境能夠給患者帶來舒適感，有助于他們的康復。而環(huán)境臟亂差、嘈雜的醫(yī)療環(huán)境則會讓患者感到不適，降低他們的滿意度。Themedicalenvironmentisalsoanimportantfactoraffectingthesatisfactionofhospitalizedpatients.Aclean,tidy,andquietmedicalenvironmentcanbringcomforttopatientsandaidintheirrecovery.Adirty,messy,andnoisymedicalenvironmentcanmakepatientsfeeluncomfortableandreducetheirsatisfaction.再者，醫(yī)療費用也是影響住院患者滿意度的一個重要因素。醫(yī)療費用過高會讓患者感到經(jīng)濟壓力大，降低他們的滿意度。而醫(yī)療費用合理、透明，能夠讓患者感到公平，從而提高他們的滿意度。Furthermore,medicalexpensesarealsoanimportantfactoraffectingthesatisfactionofhospitalizedpatients.Excessivemedicalexpensescancausepatientstofeeleconomicpressureandlowertheirsatisfaction.Reasonableandtransparentmedicalexpensescanmakepatientsfeelfair,therebyimprovingtheirsatisfaction.醫(yī)療服務態(tài)度也是影響住院患者滿意度的重要因素。醫(yī)生、護士等醫(yī)務人員的服務態(tài)度良好，能夠給患者帶來溫暖和安慰，增強他們的信任感和滿意度。而服務態(tài)度差、冷漠則會讓患者感到被忽視和不被尊重，降低他們的滿意度。Medicalserviceattitudeisalsoanimportantfactoraffectingthesatisfactionofhospitalizedpatients.Thegoodserviceattitudeofmedicalstaffsuchasdoctorsandnursescanbringwarmthandcomforttopatients,enhancetheirtrustandsatisfaction.Poorserviceattitudeandindifferencecanmakepatientsfeelneglectedanddisrespected,reducingtheirsatisfaction.其他因素如醫(yī)院的地理位置、交通便利性、食堂的餐飲質量等也會對住院患者滿意度產(chǎn)生一定的影響。Otherfactorssuchasthegeographicallocationofthehospital,transportationconvenience,andthequalityofdininginthecafeteriacanalsohaveacertainimpactonthesatisfactionofhospitalizedpatients.住院患者滿意度受到多種因素的影響，醫(yī)院應該從多個方面入手，提高醫(yī)療服務質量、改善醫(yī)療環(huán)境、合理控制醫(yī)療費用、提升醫(yī)療服務態(tài)度等，從而提高住院患者的滿意度。Thesatisfactionofhospitalizedpatientsisinfluencedbyvariousfactors.Hospitalsshouldstartfrommultipleaspects,suchasimprovingthequalityofmedicalservices,improvingthemedicalenvironment,reasonablycontrollingmedicalexpenses,andenhancingmedicalserviceattitudes,inordertoenhancethesatisfactionofhospitalizedpatients.五、案例分析與實地訪談Caseanalysisandon-siteinterviews本研究為了更深入地了解住院患者滿意度的實際情況及其影響因素，進行了案例分析與實地訪談。我們選擇了五所公立醫(yī)院，涵蓋了不同等級和類型的醫(yī)院，以確保研究結果的廣泛性和代表性。Inordertogainadeeperunderstandingoftheactualsituationandinfluencingfactorsofinpatientsatisfaction,thisstudyconductedcaseanalysisandfieldinterviews.Wehaveselectedfivepublichospitals,coveringdifferentlevelsandtypesofhospitals,toensurethebreadthandrepresentativenessoftheresearchresults.案例分析方面，我們詳細研究了各醫(yī)院的患者滿意度調查數(shù)據(jù)，對比了不同科室、不同病種、不同年齡和性別患者的滿意度差異。通過數(shù)據(jù)分析，我們發(fā)現(xiàn)了一些有趣的規(guī)律。例如，在手術科室，患者的滿意度普遍較高，這可能與手術科室的專業(yè)性和技術性較強有關。而在一些慢性病科室，患者的滿意度相對較低，可能與疾病本身的長期性和復雜性有關。我們還發(fā)現(xiàn)年輕患者的滿意度普遍高于老年患者，可能與年輕患者對新技術和新療法的接受度較高有關。Intermsofcaseanalysis,weconductedadetailedstudyonpatientsatisfactionsurveydatafromvarioushospitalsandcomparedthedifferencesinsatisfactionamongpatientsofdifferentdepartments,diseases,ages,andgenders.Throughdataanalysis,wehavediscoveredsomeinterestingpatterns.Forexample,intheoperatingdepartment,patientsatisfactionisgenerallyhigh,whichmayberelatedtothestrongprofessionalismandtechnicalskillsoftheoperatingdepartment.Insomechronicdiseasedepartments,patientsatisfactionisrelativelylow,whichmayberelatedtothelong-termandcomplexnatureofthediseaseitself.Wealsofoundthatthesatisfactionofyoungpatientsisgenerallyhigherthanthatofelderlypatients,whichmayberelatedtotheirhigheracceptanceofnewtechnologiesandtherapies.為了更深入地了解患者的真實想法和需求，我們還進行了實地訪談。我們隨機抽取了部分患者，與他們進行了面對面的交流。訪談中，患者們普遍表示對醫(yī)院的醫(yī)療技術和服務態(tài)度表示滿意，但也提出了一些問題和建議。例如，一些患者反映醫(yī)院的病房設施陳舊，影響了他們的住院體驗；還有一些患者建議醫(yī)院加強醫(yī)患溝通，提高醫(yī)生的解釋能力，以便他們更好地理解治療方案和病情。Inordertogainadeeperunderstandingofthepatient'struethoughtsandneeds,wealsoconductedon-siteinterviews.Werandomlyselectedsomepatientsandhadface-to-facecommunicationwiththem.Duringtheinterview,patientsgenerallyexpressedsatisfactionwiththehospital'smedicaltechnologyandserviceattitude,butalsoraisedsomequestionsandsuggestions.Forexample,somepatientsreportedthatthehospitalwardfacilitieswereoutdated,whichaffectedtheirhospitalizationexperience;Somepatientsalsosuggestthathospitalsstrengthendoctor-patientcommunicationandimprovetheexplanatoryabilityofdoctors,sothattheycanbetterunderstandthetreatmentplanandcondition.通過案例分析和實地訪談，我們得到了豐富的第一手資料，為我們深入研究住院患者滿意度及其影響因素提供了有力的支持。我們將根據(jù)這些資料和數(shù)據(jù)，進一步分析影響患者滿意度的關鍵因素，并提出相應的改進措施和建議。我們也希望這些研究成果能夠為其他公立醫(yī)院提供參考和借鑒，共同提高醫(yī)療服務質量和患者滿意度。Throughcaseanalysisandon-siteinterviews,wehaveobtainedrichfirst-handinformation,whichprovidesstrongsupportforourin-depthstudyofinpatientsatisfactionanditsinfluencingfactors.Wewillfurtheranalyzethekeyfactorsthataffectpatientsatisfactionbasedonthesematerialsanddata,andproposecorrespondingimprovementmeasuresandsuggestions.Wealsohopethattheseresearchfindingscanprovidereferenceandinspirationforotherpublichospitalstojointlyimprovethequalityofmedicalservicesandpatientsatisfaction.六、提高住院患者滿意度的對策與建議Strategiesandsuggestionsforimprovingthesatisfactionofhospitalizedpatients住院患者滿意度是衡量醫(yī)療服務質量的重要指標，其影響因素眾多，包括醫(yī)療服務質量、患者期望、醫(yī)院環(huán)境、醫(yī)患溝通等多個方面。為了提升住院患者的滿意度，我們提出以下對策與建議：Thesatisfactionofhospitalizedpatientsisanimportantindicatorformeasuringthequalityofmedicalservices,anditsinfluencingfactorsarenumerous,includingmedicalservicequality,patientexpectations,hospitalenvironment,doctor-patientcommunication,andotheraspects.Inordertoimprovethesatisfactionofhospitalizedpatients,weproposethefollowingstrategiesandsuggestions:提升醫(yī)療服務質量：醫(yī)療機構應持續(xù)優(yōu)化診療流程，提高醫(yī)生的診療水平和服務態(tài)度。通過定期培訓和考核，確保醫(yī)護人員具備扎實的專業(yè)知識和良好的職業(yè)素養(yǎng)，為患者提供高效、準確的醫(yī)療服務。Improvingthequalityofmedicalservices:Medicalinstitutionsshouldcontinuouslyoptimizethediagnosisandtreatmentprocess,improvethediagnosisandtreatmentlevelandserviceattitudeofdoctors.Throughregulartrainingandassessment,ensurethatmedicalstaffhavesolidprofessionalknowledgeandgoodprofessionalethics,andprovideefficientandaccuratemedicalservicestopatients.加強患者教育與溝通：醫(yī)護人員應在患者入院時詳細介紹醫(yī)院環(huán)境、診療流程、注意事項等信息，幫助患者熟悉醫(yī)院環(huán)境，減輕其焦慮情緒。同時，在診療過程中，醫(yī)護人員應主動與患者溝通，解釋病情和治療方案，尊重患者的知情權和選擇權。Strengthenpatienteducationandcommunication:Medicalstaffshouldprovidedetailedinformationonthehospitalenvironment,diagnosisandtreatmentprocess,precautions,etc.whenpatientsareadmitted,tohelpthembecomefamiliarwiththehospitalenvironmentandreducetheiranxiety.Atthesametime,duringthediagnosisandtreatmentprocess,medicalstaffshouldactivelycommunicatewithpatients,explaintheconditionandtreatmentplan,andrespectthepatient'srighttoknowandchoose.改善醫(yī)院環(huán)境：醫(yī)院應關注患者的住院環(huán)境，提供舒適、安全、溫馨的病房設施。同時，加強醫(yī)院內部的衛(wèi)生管理，保持醫(yī)院環(huán)境的清潔和整潔，為患者創(chuàng)造一個良好的康復環(huán)境。Improvinghospitalenvironment:Hospitalsshouldpayattentiontothepatient'shospitalizationenvironmentandprovidecomfortable,safe,andwarmwardfacilities.Atthesametime,strengthentheinternalhygienemanagementofthehospital,maintainthecleanlinessandtidinessofthehospitalenvironment,andcreateagoodrehabilitationenvironmentforpatients.建立完善的投訴處理機制：醫(yī)院應設立專門的投訴渠道，方便患者反映問題，及時處理患者的投訴和反饋。對于患者提出的建議和意見，醫(yī)院應認真對待，及時改進，并將處理結果告知患者，以增強患者對醫(yī)院的信任感。Establishasoundcomplainthandlingmechanism:Hospitalsshouldestablishdedicatedcomplaintchannelstofacilitatepatientstoreportissuesandpromptlyhandlepatientcomplaintsandfeedback.Hospitalsshouldtakethesuggestionsandopinionsraisedbypatientsseriously,maketimelyimprovements,andinformpatientsofthehandlingresultstoenhancetheirtrustinthehospital.強化醫(yī)護人員的人文關懷：在醫(yī)療服務過程中，醫(yī)護人員應關注患者的心理需求，給予患者足夠的關心和支持。通過人性化的服務，讓患者感受到醫(yī)護人員的溫暖和關愛，提高患者的滿意度。Strengtheningthehumanisticcareofmedicalstaff:Intheprocessofmedicalservices,medicalstaffshouldpayattentiontothepsychologicalneedsofpatientsandprovidethemwithsufficientcareandsupport.Throughhumanizedservices,patientscanfeelthewarmthandcareofmedicalstaff,andimprovepatientsatisfaction.定期評估和改進：醫(yī)院應定期對住院患者滿意度進行調查評估，了解患者的需求和期望，及時發(fā)現(xiàn)服務中的不足和短板。根據(jù)評估結果，制定相應的改進措施，持續(xù)優(yōu)化醫(yī)療服務流程，提升患者滿意度。Regularevaluationandimprovement:Hospitalsshouldconductregularsurveysandevaluationsonthesatisfactionofinpatients,understandtheirneedsandexpectations,andpromptlyidentifydeficienciesandshortcomingsintheirservices.Basedontheevaluationresults,formulatecorrespondingimprovementmeasures,continuouslyoptimizethemedicalserviceprocess,andenhancepatientsatisfaction.提高住院患者滿意度需要醫(yī)療機構從多個方面入手，全面提升醫(yī)療服務質量，加強患者教育與溝通，改善醫(yī)院環(huán)境，建立完善的投訴處理機制，強化醫(yī)護人員的人文關懷，并定期評估和改進。只有這樣，才能不斷提升患者的滿意度，為患者提供更好的醫(yī)療服務。Improvingthesatisfactionofhospitalizedpatientsrequiresmedicalinstitutionstostartfrommultipleaspects,comprehensivelyimprovethequalityofmedicalservices,strengthenpatienteducationandcommunication,improvethehospitalenvironment,establishasoundcomplainthandlingmechanism,strengthenthehumanisticcareofmedicalstaff,andregularlyevaluateandimprove.Onlyinthiswaycanwecontinuouslyimprovepatientsatisfactionandprovidebettermedicalservicesforpatients.七、結論與展望ConclusionandOutlook本研究通過深入調查某公立醫(yī)院的住院患者滿意度及其影響因素，揭示了當前醫(yī)療服務中存在的問題和改進方向。在結論部分，我們總結如下：Thisstudyrevealstheproblemsandimprovementdirectionsincurrentmedicalservicesbyconductingin-depthinvestigationsonthesatisfactionofinpatientsinapublichospitalanditsinfluencingfactors.Intheconclusionsection,wesummarizeasfollows:研究發(fā)現(xiàn)住院患者整體滿意度處于較高水平，但仍有提升空間。在醫(yī)療技術、服務態(tài)度、環(huán)境設施等方面，患者普遍給予正面評價，但在溝通交流等待時間等方面存在不滿。這提示醫(yī)院應持續(xù)關注服務細節(jié)，提升患者體驗。Thestudyfoundthattheoverallsatisfactionofhospitalizedpatientsisatahighlevel,butthereisstillroomforimprovement.Intermsofmedicaltechnology,serviceattitude,environmentalfacilities,etc.,patientsgenerallygivepositiveevaluations,buttherearedissatisfactionincommunicationandwaitingtime.Thissuggeststhathospitalsshouldcontinuetopayattentiontoservicedetailsandimprovepatientexperience.通過多元線性回歸分析，我們識別了影響患者滿意度的關鍵因素。其中，醫(yī)療服務質量、醫(yī)護人員態(tài)度、醫(yī)院環(huán)境設施等因素對患者滿意度具有顯著影響。這為醫(yī)院改進服務質量提供了明確的方向。Through