職業(yè)教育國(guó)際郵輪乘務(wù)管理專(zhuān)業(yè)教學(xué)資源庫(kù)《郵輪運(yùn)營(yíng)服務(wù)職業(yè)技能證培訓(xùn)（初）》（任務(wù)項(xiàng)目-餐廳服務(wù)）學(xué)校：大連澤軟信息技術(shù)有限公司授課老師：羅琳餐前準(zhǔn)備Miseenplace工作順序Orderofworking“Miseenplace”這個(gè)詞（按照詞面意思是“準(zhǔn)備到位”，但也用來(lái)表示為服務(wù)做好準(zhǔn)備工作）是一個(gè)通常用來(lái)表示為服務(wù)要做的所有工作必須準(zhǔn)備到位的傳統(tǒng)詞匯。Theterm'mise-en-place'(literally''putinplace'butalsomeaningpreparationforservice)isthetraditionaltermusedforallthedutiesthatmustbecarriedoutinordertoreadytheroomforservice.工作應(yīng)按照一定的順序進(jìn)行，這樣才可以有效和高效的將工作進(jìn)行下去。建議準(zhǔn)備工作按照下述順序進(jìn)行：Thedutiesshouldproceedinacertainordersothattheymaybecarriedouteffectivelyandefficiently.Asuggestedorderofworkmightbeasfollows:1除塵2將餐椅放置到餐桌上3吸塵4餐具上光5擺好餐臺(tái)和餐椅6桌布和口布7裝飾物8熱盤(pán)9備餐間10餐具柜/工作臺(tái)11銀器餐具的清潔12服務(wù)餐車(chē)1Dusting2Stackingchairsontables3Vacuuming4Polishing5Arrangetablesandchairs6Linen7Accompaniments8Hotplate9Stillroom10Sideboards/workstations11Silvercleaning12preparingtrolleys戴白色手套Usingwhitegloves有些酒店里在做準(zhǔn)備工作時(shí)，員工會(huì)戴上白色的純棉手套，例如：Insomeestablishmentsmembersofstaffwearwhitecottongloveswhencarryingoutpreparationtaskssuchas:遞送桌布和口布以及餐紙時(shí)鋪設(shè)桌布時(shí)折疊餐巾時(shí)擺臺(tái)時(shí)遞送潔凈的餐具、刀具和玻璃器皿時(shí)戴上手套對(duì)防止污染潔凈的服務(wù)用品會(huì)起到幫助作用，避免了手指印的痕跡出現(xiàn)在光潔的餐具上。做每一項(xiàng)準(zhǔn)備工作時(shí)要分別戴潔凈的手套。為降低衛(wèi)生風(fēng)險(xiǎn)，在做其他工作時(shí)，已經(jīng)使用過(guò)的手套不應(yīng)該再重復(fù)使用。Thegloveshelptopreventthesoilingofcleanserviceitemsandfingermarksoncleanedandpolishedserviceequipment.Foreachseparatetaskcarriedoutcleanglovesshouldbeused.Theyshouldnotbereusedforfurthertasksasthismaypresentahygienerisk.handlinglinenandpaperclothinguptablesmakingnapkinfoldslayingtablesmakingnapkinfoldshandlingcleancrockery,cutleryandglassware準(zhǔn)備工作Preparation-餐桌用布草制品/紙巾Linen/paper這些內(nèi)容里不但包括餐桌用品、自助餐用品和防滑餐墊以及擦拭玻璃制品的布巾和服務(wù)布巾，還包括防滑紙巾和餐巾（口布）、墊紙和花紙。Thisappliesnotonlytotable,buffetandslipclothsandglassandwaitercloths,butalsotopaperslipclothsandnapkinsplusdishpapersanddoilies.這些準(zhǔn)備工作包括：Dutiesmightinclude:領(lǐng)取干凈的餐桌用布草制品，鋪設(shè)桌布并折疊口布。collectingthecleanlinen,layingtableclothsandfoldingnapkins備用布草制品應(yīng)折疊整齊。Sparelinenshouldbefolded確保庫(kù)存布草物品的數(shù)量能夠滿(mǎn)足使用需求。ensuringthatstocksaresufficienttomeetneeds確保擦拭玻璃制品的布巾和服務(wù)布巾夠用。ensuringthatglassclothsandwaiters'clothsareavailable根據(jù)需要，給顧客提供墊紙和花紙。providingdishpapersanddoiliesasrequired準(zhǔn)備工作Preparation-餐盤(pán)Crockery檢查并擦拭光亮配菜盤(pán)準(zhǔn)備擺臺(tái)使用checkingandpolishingsideplatesreadyforlay-up根據(jù)菜單和服務(wù)的需要檢查并擦拭光亮用于熱盤(pán)柜內(nèi)的餐盤(pán)checkingandpolishingcrockeryforthehotplateaccordingtomenuandservicerequirements準(zhǔn)備好用于餐具柜和工作臺(tái)所需要的服務(wù)餐盤(pán)preparationofserviceplatesforsideboards/workstations準(zhǔn)備用于餐具柜和工作臺(tái)備餐所需要的餐盤(pán)，例如：魚(yú)盤(pán)、配菜盤(pán)、咖啡碟和茶碟preparationofstocksofcrockeryforsideboards/workstations,suchasfishplates,sideplates,coffeeandteasaucers準(zhǔn)備工作Preparation-刀叉類(lèi)餐具cutlery從儲(chǔ)存區(qū)域（有時(shí)候也叫銀器庫(kù)）取用餐具擦拭光亮并擺放在托盤(pán)里,將破損的餐具或者需要進(jìn)行更換的餐具挑選出來(lái)collectionofcutleryfromthestoragearea(sometimescalledasilverroom)andpolishingandsortingontotrays,identifyingbrokenitemsorthoseinneedofreplacing.服務(wù)勺主餐叉/服務(wù)叉湯勺魚(yú)刀魚(yú)叉主餐刀黃油刀甜品勺甜品叉茶/咖啡勺–servicespoons–joint/serviceforks–soupspoons–fishknives–fishforks–jointknives–sideknives–sweetspoons–sweetforks–tea/coffeespoons準(zhǔn)備工作Preparation-玻璃器皿Glassware從餐具室（倉(cāng)庫(kù)）里領(lǐng)取備齊所需要的玻璃杯collectionoftherequiredglasswarefromtheglasspantry(store)檢查并擦拭干凈用于擺臺(tái)所需要的玻璃杯checkingandpolishingglasswareneededforthegenerallay-up檢查并擦拭干凈用于所有特殊需要的玻璃杯checkingandpolishingglasswareneededforanyspecialevents檢查并擦拭干凈用于餐后酒水車(chē)和特別菜單上的菜肴所需要的玻璃杯，例如用于制作大蝦杯使用的高腳杯，用于制作冰沙和利口酒的郁金香杯，用于餐后酒水車(chē)上使用的波特酒杯和白蘭地酒杯等各種酒杯checkingandpolishingglasswarerequiredfortheliqueurtrolleyandanyspecialmenudishes,forexamplegobletsforprawncocktails,tulipglassesforsorbetsandliqueur,portandbrandyglassesfortheliqueurtrolley將潔凈的和擦拭干凈的玻璃杯擺放到托盤(pán)里或者放置到酒杯架上stackingthecleanedandpolishedglasswareontotraysorplacingintoglassracksinreadinessforsettingup準(zhǔn)備工作Preparation-調(diào)味瓶、桌號(hào)牌和黃油碟Cruets,tablenumbersandbutterdishes從餐具庫(kù)房?jī)?nèi)領(lǐng)取調(diào)味瓶、桌號(hào)牌和黃油碟thecollectionofcruets,tablenumbersandbutterdishesfromthesilverroom檢查、添加并擦拭調(diào)味瓶checking,fillingandpolishingthecruets在餐桌上擺放好調(diào)味瓶、桌號(hào)牌和黃油碟并配黃油刀thelayingontablesofcruets,tablenumbersandbutterdisheswithbutterknives,accordingtotheheadwaiter'sinstructions.準(zhǔn)備工作Preparation-餐具柜/工作臺(tái)Sideboards/workstations在確保餐具柜/工作臺(tái)衛(wèi)生及清潔之后，就可以在里面儲(chǔ)存物品了。根據(jù)所提供的服務(wù)項(xiàng)目不同，服務(wù)桌也可以設(shè)計(jì)成多功能的餐具柜。Afterensuringthatthesideboard/workstationiscleanandpolisheditcanbestockedup.Guéridonsmayalsohavetobelaidupinconjunctionwiththesideboards,accordingtothetypeofserviceoffered.準(zhǔn)備工作Preparation-擦拭玻璃杯Polishingglassware使用這個(gè)技法擦拭玻璃杯時(shí)需要準(zhǔn)備下述物品：Thefollowingequipmentisrequiredtocarryoutthistechnique:·盛放開(kāi)水的容器·一塊潔凈的、干燥的專(zhuān)用布巾·需要擦拭的玻璃杯acontainerofnear-boilingwateraclean,dryteacloththerequiredglassware(1)握住需要清潔的玻璃杯的底部，將高腳杯置于開(kāi)水冒出的蒸汽中，以便讓蒸汽進(jìn)入到玻璃杯中Usingthebaseoftheglasstobecleaned,holdthewinegobletoverthesteamfromtheboilingwatersothatthesteamentersthebowloftheglass.(2)轉(zhuǎn)動(dòng)高腳杯使得蒸汽能夠充滿(mǎn)整個(gè)玻璃杯內(nèi)部，然后握住玻璃杯的底部，離開(kāi)蒸汽。Rotatethewinegoblettoallowthesteamtocirculatefullywithinthebowloftheglassandthenholdthebaseoftheglassoverthesteam.準(zhǔn)備工作Preparation-擦拭玻璃杯Polishingglassware(3)用潔凈的、干燥的專(zhuān)用布巾握住高腳杯的底部。Nowholdthebaseofthewinegobletintheclean,dryteacloth.(4)另一只手放在布巾的下面，準(zhǔn)備擦拭玻璃杯的杯肚。placetheotherhandunderneaththeteaclothin