1、Organizational Behavior, 15e (Robbins/Judge)Chapter 1 What Is Organizational Behavior? 1) _ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.A) AssistantsB) ManagersC) SecretariesD) InternsE) ApprenticesAnswer: BExplanation: B) M

2、anagers are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. They make decisions, allocate resources, and get work done by other people.Page Ref: 5, 6LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the factors

3、 influencing individual decision making in organizations2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding

4、which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?A) planningB) organizi

5、ngC) scrutinizingD) controllingE) envisioningAnswer: BExplanation: B) Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom

6、, and where decisions are to be made.Page Ref: 6LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: Application3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to atta

7、in their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?A) planningB) organizingC) scrutinizingD) evaluatingE) leadingAnswer: EExplanation: E) The leading function of managers involves motivating

8、 employees, directing their activities, selecting the most effective communication channels, or resolving conflicts among members. Page Ref: 6LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: ApplicationLearning Outcome: Discuss the factors influencing individual decision making in organiz

9、ations4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay, before speeding up the

10、 implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?A) controllingB) planningC) formulatingD) leadingE) organizingAnswer: AExplanation: A) To ensure things are going as they should, management must monitor

11、 the organization's performance and compare it with previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function.Page Ref:

12、6LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: Application5) Which of the following functions do managers undertake as part of planning functions?A) defining an organization's goalsB) implementing strategies for achieving goalsC) executing plans to integrate activitiesD) accomplish

13、ing goals of a projectE) employing strategies to coordinate tasksAnswer: AExplanation: A) The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activi

14、ties.Page Ref: 6LO: 2Difficulty: EasyQuest. Category: Concept6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a _.A) leaderB) figureheadC) resource allocatorD) negotiatorE) disturbance handlerAnswer: BExplanation: B) Ac

15、cording to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature.Page Ref: 6, 7LO: 2Difficulty: EasyQuest. Category: Concept7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new

16、product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of the following roles is Ortiz playing?A) leaderB) liaisonC)

17、 disseminatorD) spokespersonE) negotiatorAnswer: AExplanation: A) A leadership role comprises hiring, training, motivating, and disciplining employees.Page Ref: 6, 7LO: 2AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Summarize the major theories of and approa

18、ches to leadership8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain infor

19、mation about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?A) figureheadB) leaderC) liaisonD) entrepreneurE) resource allocatorAnswer: CExplanation: C) The

20、 liaison role involves maintaining a network of contacts who provide favors and information.Page Ref: 6, 7LO: 2AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: Application9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter cl

21、othing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's

22、 classification of managerial roles?A) figureheadB) leaderC) symbol headD) monitorE) spokespersonAnswer: DExplanation: D) According to Mintzberg's classification of managerial roles, the monitor role comprises collecting information from external organizations and institutions, typically by scan

23、ning the news media, talking with other people to learn about changes in the public's tastes, what competitors may be planning, and so forth.Page Ref: 7LO: 2AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Discuss the factors influencing individual decision

24、 making in organizations10) According to Mintzberg's classification of managerial roles, the role of a(n) _ is to transmit information received from outsiders or from other employees to members of the organization.A) entrepreneurB) resource allocatorC) spokespersonD) leaderE) disseminatorAnswer:

25、 EExplanation: E) According to Mintzberg's classification of managerial roles, the role of a disseminator is to transmit information received from outsiders or from other employees to members of the organization.Page Ref: 6,7LO: 2Difficulty: EasyQuest. Category: Concept11) The role of a(n) _, ac

26、cording to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and one which serves as an expert in the organization's industry.A) spokespersonB) disturbance handlerC) entrepreneurD) leaderE

27、) liaisonAnswer: AExplanation: A) According to Mintzberg's classification of managerial roles, the role of a spokesperson is to transmit information to outsiders about an organization's plans, policies, actions, and results and one which serves as an expert in the organization's industry

28、.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: Concept12) According to Mintzberg's classification of managerial roles, a(n) _ searches the organization and its environment for opportunities and initiates projects to bring about change.A) spokespersonB) disturbance handlerC) entrepreneurD) res

29、ource allocatorE) negotiatorAnswer: CExplanation: C) According to Mintzberg's classification of managerial roles, an entrepreneur searches the organization and its environment for opportunities and initiates projects to bring about change.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: Concept1

30、3) According to Mintzberg's classification of managerial roles, the role of a(n) _ is to make or approve significant organizational decisions and assign human, physical, and monetary assets.A) disseminatorB) liaisonC) entrepreneurD) resource allocatorE) entrepreneurAnswer: DExplanation: D) Accor

31、ding to Mintzberg's classification of managerial roles, the role of a resource allocator is to make or approve significant organizational decisions and assign human, physical, and monetary assets.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the factors influe

32、ncing individual decision making in organizations14) According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?A) monitorB) disseminatorC) spokespersonD) entrepreneurE) liaisonAnswer: EExplanation: E) According to Mintzberg's classifi

33、cation of managerial roles, the role of a liaison is a kind of interpersonal role which involves maintaining a network of outside contacts who provide favors and information.Page Ref: 6, 7LO: 2Difficulty: EasyQuest. Category: Concept15) According to Mintzberg's classification of managerial roles

34、, which of the following is a kind of decisional role?A) negotiatorB) disseminatorC) liaisonD) spokespersonE) monitorAnswer: AExplanation: A) According to Mintzberg's classification of managerial roles, the role of a negotiator is a kind of decisional role which involves representing the organiz

35、ation at major negotiations.Page Ref: 7, 8LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the factors influencing individual decision making in organizations16) The role of a _ is a type of informational role according to Mintzberg's classification of managerial roles.A) f

36、igureheadB) disseminatorC) liaisonD) entrepreneurE) negotiatorAnswer: BExplanation: B) According to Mintzberg's classification of managerial roles, the role of a disseminator is a type of informational role which involves transmitting information received from outsiders or from other employees t

37、o members of the organization.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: Concept17) Which of the following is true of technical skills?A) They can be learned only through formal education.B) They encompass the ability to apply specialized knowledge.C) They are not required at all kinds of jobs

38、.D) They are monopolized by professionals.E) They comprise the ability to understand and motivate people.Answer: BExplanation: B) Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical s

39、kills on the job.Page Ref: 8LO: 2Difficulty: EasyQuest. Category: Concept18) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as _ .A) human skillsB) technical skillsC) conceptual skillsD) cognitive skillsE) analytical s

40、killsAnswer: AExplanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as human skills. Managers get things done through other people, and it is crucial for them to have good human skills.Page Ref: 8LO: 2Difficul

41、ty: EasyQuest. Category: Concept19) Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. She has the knowledge to lead the public relations te

42、am of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation?A) Melissa had no prior experience in research and developme

43、nt.B) Melissa had weak interpersonal and networking skills to run the project.C) Melissa focused on the results her team achieved rather than how they achieved those results.D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy.E) Melissa had a diverse netwo

44、rk of contacts established from her previous job.Answer: BExplanation: B) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs

45、of others, or weak at managing conflicts. Since managers get things done through other people, they must have good human skills. Though Melissa had substantial knowledge about the issue of global warming, her weak interpersonal and networking skills explain why she was unable to lead the public rela

46、tions team efficiently. Melissa having no prior experience in research and development plays no role in explaining why she was unable to lead the public relations team. Melissa focusing on the results her team achieved rather than how they achieved them does not indicate her underperformance in any

47、way. In addition, Melissa not being up-to-date about the feasibility of using different modes of renewable energy indicates a lack of theoretical knowledge and not the inability to lead a public relations team. Melissa having a diverse network of contacts established from her previous job works agai

48、nst the situation because it would actually help Melissa in her job.Page Ref: 8LO: 2AACSB: Reflective ThinkingDifficulty: HardQuest. Category: Critical ThinkingLearning Outcome: Define organizational behavior and identify the variables associated with its study20) Joann Hayes is currently working on

49、 a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to u

50、se for these tasks?A) human skillsB) interpersonal skillsC) conceptual skillsD) communication skillsE) interactive skillsAnswer: CExplanation: C) Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. The ability to integrate new idea

51、s with existing processes and innovate on the job are also crucial conceptual skills for today's managers.Page Ref: 8LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: Application21) 360.org, an organization working toward curbing climate change, recently conducted an interview with Jes

52、sica for the position of a public relations officer. However, the interviewers Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels tha

53、t Jessica would be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Laura's argument? A) Gaining the support of corporate giants would comprise a large part of the job.B) Jessica will need to prepare extensive repor

54、ts about the issue of climate change.C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy.D) Jessica had negligible experience in research and development.E) Jessica has weak analytical skills to solve problems associated with implementing opti

55、ons of renewable energy.Answer: AExplanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at man

56、aging conflicts. Gaining the support of corporate giants being a large part of the public relations job would require strong networking and interpersonal skills, which according to Laura, Jessica has. This would strengthen Laura's argument. The task of preparing extensive reports does not involv

57、e any networking skills and thus would not in any way strengthen Laura's argument. Giving presentations to environmental experts would require Laura to have in-depth knowledge of global warming and does not involve networking skills. Jessica having negligible experience in research and developme

58、nt and weak analytical skills to solve problems associated with implementing options of renewable energy does not require networking skills, and thus, does not strengthen Laura's argument.Page Ref: 8LO: 2AACSB: Reflective ThinkingDifficulty: HardQuest. Category: Critical ThinkingLearning Outcome: Define organizational behavior and identify the variables asso