汽車英語汽車商務英語Lesson10MaintenanceReceptionWarming-upPartone目錄NewWordsandUsefulExpressionsParttwoSituationsPartThreeWarming-upPartone：Makeyourchoice:1.IfyouareasalesmanofAudi4Sstore，howwillyoubegintalkswithcustomers?()Hello，thisisAudi4Sstore.HowcanIhelpyou?()Goodmorning.WhatcanIdoforyou?()Welcometoour4Sstore.I'mLucy，Whatdoyouneed，sir?()lfyouhaveanyproblems，pleaseletmeknow.1Warming-upPartone：Makeyourchoice:2Warming-upPartone：2.IfyouareasalesmanofAudi4Sstore，howwillyoureceiveacustomer?()Recordtheproblemofhisvehicle.()Notethebasicinformationofthecustomer.()Writedownthecustomer'smaintenancerequirements.()Makeanappointmentofthemaintenancetime.Makeyourchoice:343.Whatshouldyoupayattentiontowhenyoumakemaintenancereception?()Makeanappointmentwiththecustomerinadvance.()Greetingwiththecustomerwithsmile.()Confirmandnoterequirementsofthecustomer.()Talkwithsomeoneelsewhenyoureceiveacustomer.Warming-upPartone：Asasalesman,youshould:Answerquestionsprofessionally.Writedownusefulinformationaboutcarmodels,problems,dateofpurchasing.Checktheinformationclearlyandcarefully.Submittheinformationtoinventorymanagementdepartment.Warming-upPartone：1234NewWordsandUsefulExpressionsParttwo：describedetailfailureseldomcrasharrangev.描述n.細節(jié)，詳情n.故障，失敗adv.很少n.&v.碰撞，事故v.安排arrivaldependfetchpaperworkcostsn.到達v.依靠,取決于v.取回n.文書工作n.費用Parttwo：NewWordsandUsefulExpressionsⅠ.Newwords1.HowcanIhelpyou?2.What’sthematterwithyourcar?3.Couldyoupleasedescribetheproblemindetail?4.Ourmechanicwillreachyouin…minutes.5.Whichyearandmodelisit?6.Wewillcallyouintime.7.We’lltryourbest.8.Pleasefillpaperworkandleaveyourtelephonenumbertous.

9.Mycarneedsservicing.

10.CanIgetmycarbacktomorrow?能為您效勞嗎？您的車怎么了？您能詳細描述一下車輛問題嗎？我們的師傅將在…分鐘趕到。您的車是哪年的，什么款？我們會及時與您聯(lián)系的。我們會盡力的。請?zhí)顝埍聿⒔o我們留下您的電話號碼。我的車子要維修。我能明天取回我的車嗎？Parttwo：NewWordsandUsefulExpressionsⅡ.UsefulexpressionsSituationsPartThree：SituationAMr.Bush’scarhasbrokendown.HeiscallingtheKaiDaMotorGarageforhelp.Wanganswersthephone.MycarhasbrokendownPartThree：SituationsW:Goodmorning.ThisisKaiDaMotorGarage.HowcanIhelpyou?B:Yes.Ineedyourhelpbecausemycarhasbrokendown.W:Oh.I’msorrytohearthat.Couldyoupleasedescribeitindetail?B:Ithinkitmaybeenginefailure,butI’mnotquitesure.Anditdoesn'tseemtorunright.ImeaneverytimeIstartitup,theenginerunsforaminuteorso,sputterslikeitisn'tgettingenoughgas,andthendies.W:Whichyearandmodelisit?B:It’sa2019modelToyotaRV2.0MT.PartThree：SituationsW:Generallyspeaking,thiskindofcarseldomneedsrepairing.Didn'tyouhaveacrash?B:Yes.Idroveitintoalamppost.Canyouarrangeamechanictorepairit?W:Noproblem.Pleasetellmeyourname,placeandmobilephonenumber.B:Allright.IamFedBush.MynumberindIamonthestreetnearfrontthegateofZhongShanPark.I’mlooking

forwardtoyourarrival.W:Isee.Ourmechanicwillreachyouin20minutes.Trytokeepyouandyourcarsafe.Seeyou.B:Thankyou.W:That’sallright.Bye.MakeyourchoiceaccordingtothesituationAPartThree：SituationsQuestionsAnswers()1.WhydidMr.Bushcallthegarage?A.Yes,hewill.()2.DidMr.Bushhaveacarcrash?B.Becausehiscarbrokedown.()3.WhydoesWangasktheyearandmodel?C.Becauseitwillbeveryhelpfulforamechanictojudgetheproblem.()4.WhymustWangaskMr.Bushphonenumberandplace?D.Becausethemechanicwillconnectwithhim.()5.WillMr.Bushwaitforthemechanic?E.Yes,hedid.BECDASituationBMrs.GreengetstoKaiDaMotorGarage,Wang-adeskclerk,receivehim.Mycarneedsservicing.PartThree：SituationsW:Goodmorning,Madam.MayIhelpyou?G:Yes,mycarneedsreparing.CanIgetitdonehere?W:Certainly,Madam.What’sthematterwithyourcar?G:Iheardthebang-pingnoisefrommycarthreedaysago.W:Oh,really?Isitabigbangorsmallbang?G:AsmallbangIthink,butitseemstobegettingalittlelouder.W:Oh?We’llcheckitforyou.G:CanIgetmycarbacktomorrow?W:We’lltryourbest.Butitdependsonwhatthenoiseproblemis.I’llgiveyouacallwhenweknowtheproblem.Pleasefillpaperworkandleaveyourtelephonenumbertous.Wewillcallyouintime.G:OK.PartThree：Situations(Thenextday,Mrs.Greenwantstofetchhercar.Sheisdialing…)W:Hello,KaiDaMotorGarage.G:Hello,thisisTinaGreen.Isentmycartoyourgarageyesterday.I’dliketoknowifIcouldfetchmycarthisafternoon.W:Waitamoment,please.Iwillcheckitforyou.G:Ok,thankyou.W:Eh…Mrs.Green,weareplanningtocallyourightnow.Thereissomethingwrongwiththeshockabsorberanditneedstobereplaced.G:So….?W:Don’tworry.Ourmechanicisreplacingthenewshockabsorberforyou.G:Oh,it’ssogood.CanIgetmycarbackthisafternoon?W:Noproblem.G:Bytheway,whataboutthecosts?W:280RMB.G:Thankyou.Seeyouthisafternoon.W:Seeyou.MakeyourchoiceaccordingtothesituationBPartThree：SituationsQuestionsAnswers()1.Isthereaping-pongnoisefromMrs.Green’scar?A.Shockabsorbergoesbadly.()2.What’swrongwithherca