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STEP1:GENERALINFORMATION,,,,,,,,,,

CustomerReportNo,,:,,PartName,,:PreCaseAssy,,PREPAREDBY,,APPROVEDBY

CustomerPIC,,:MsHermila,,PartNumber,,:A-1778-140-A,,,,

SupplierName,,:NEWMATERIAL,,DefectQuantity,,:1pc,,,,

SupplierPIC,,:,,DefectRatio(%),,:,,,,

ComplaintDate,,:14/4/20XX,,AffectedLot,,:NEAH01487,,,,

ReplyDate,,:21/4/20XX,,,,,,,,

"STEP2:PROBLEMDETAILS(includeWHAT,WHEN,WHO,EXTENT)",,,,,,,,PHOTOOFDEFECTASPERCOMPLAINT,,

"Problem:ScrewthreadNG螺紋不良

P/name:A-1778-140-A

Outercartonlabelpartno.:A-1778-140-A

Innercartonlabelpartno.:A-1778-140-A

Quantity:288pcs(P/ONo:NEAH01487)不良一箱",,,,,,,,,,

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STEP3:DESCRIBETHEROOTCAUSE(5WHYANALYSIS),,,,,,,,PHOTOASDESCRIBEOFANALYSIS,,

1ndWHY,NGsamplewasmissingtappingprocess.不良品漏攻絲,,,,,,,,,

2ndWHY,"""beforetapping""productmixedintothe""aftertapping"".""已攻絲""、""未攻絲""產(chǎn)品混料",,,,,,,,,

3ndWHY,theareaofproductswasnotpartitionedwell.“已加工”、“未加工”區(qū)域分區(qū)未做好,,,,,,,,,

4ndWHY,"theoperatorwasn'tsetthemarksof""finished”and“notfinished”well.作業(yè)員未放置好“已加工”、“未加工”標(biāo)識",,,,,,,,,

5ndWHY,theoperatorwascarelessduringoperatingprosess.作業(yè)員作業(yè)不仔細(xì),,,,,,,,,

ROOTCAUSE,"Accordingtothedefectpicture,wecanseethattheNGsampleismissingtappingprocess.

Intappingprocess,theareaofproductswasnotpartitionedwell,some“beforetapping”productsmixintothe“aftertapping”process,andtheoperatorwasnotcheckedouttheproductsimmediately,causedthedefectflowout.",,,,,,,,,

STEP4:WHYDEFECTOVERFLOWTOCUSTOMER?(5WHYANALYSIS),,,,,,,,PHOTOASDESCRIBEOFANALYSIS,,

1stWHY,theinspectorwasnotcheckedout;檢驗(yàn)員未發(fā)現(xiàn)不良.,,,,,,,,,

2ndWHY,Theinspectorwasnotcheckeditcarefully;檢驗(yàn)員檢查不仔細(xì).,,,,,,,,,

3rdWHY,,,,,,,,,,

4thWHY,,,,,,,,,,

5thWHY,,,,,,,,,,

ROOTCAUSE,Theinspectorwasn'tcheckedoutthedefectinlaterprocesscausedthedefectflewout.,,,,,,,,,

4MCATEGORY?,MAN,,METHOD,MACHINE,,,MATERIAL,,,

,careless,,,,,,,,,

STEP6:PERMANENTCOUNTERMEASURE,,,,,,,,PHOTOOFCOUNTERMEASURE,,

ROOTCAUSECOUNTERMEASURE,,,,,EFF.DATE,,PIC,BEFORE,,AFTER

"1、Whileoperating,theoperatormustdistinguishtheareaofthe“finished”and“notfinished”productswellsothatcaneasytodistinguishandcheckit.

2、Infirstandlastarticleinspection,cleantheworktableperfectlyeverytimelatertoassurethatthereisnoremainsmixing.

3、Usethecountermachinetocontrolandchecktheproductqtyswhileintappingprocess.",,,,,,,,,,

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DETECTIBILITYCOUNTERMEASURE,,,,,EFF.DATE,,PIC,BEFORE,,AFTER

"1、UsethejigcheckthetappingholeofM3.(beforeandaftertapping:havetapscrewisOKandNotapisNG)

2、Usethe""go""and""nogo""gaugecheckthetappingholeofM3ifitisinspecornot.(tapholemustinspec,neithertoobignortoosmall)

3、Announcethedefecttoalltheoperatorsandinspectorstoarisetheirawareness,ininspectingprocess,forthedefect,mustbecheckedcarefully.

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STEP7:FOLLOWUPVERIFICATION(TobecarriedoutbyPQADepartment),,,,,,,,,,

DATE,AREA,,COMME