ChapterOneOfficeHourChapterOneⅠLearningObjectivesAfterthestudyofthischapter,thestudentsareexpectedto:Knowhowtogreetnewcolleaguesinworkplaces;Knowhowtoanswerandmakebusinessphonecalls;Talkonthephonewithpotentialinternationalbusinesspeopletoestablishbusinessrelations.ChapterOneⅡBackgroundInformationThere’sachanceyoucouldbeintroducedtoeveryonefromthepresidentofthecompanytothewaterdeliverystaffer.Whileit’skeytobekindandgracioustoeveryone,youwillwanttohavedifferentmessagespreparedfordifferentpeople.Howyougreetpeopleshouldberelatedtoboththeirpositionandtohowyouwillinteractwiththemonaregularbasis.Co-workersarepeoplewhoarebasicallyonthesamelevelasyou.Theyarenotsubordinates,andnotsuperiors.Thesepeopleshouldbemetwithanintroduction,adescriptionofwhatyou’llbedoingandpossiblysomebriefdiscussionabouthowyourroleswillintersect.Ifyou’reunsureofhowtoaddresspeople,askthepersonwhohiredyouortheindividualprovidingorientation.Someenvironmentspreferaformalapproachwhileothersaremorecasual.

ChapterOneⅡBackgroundInformationYoumaybeintroducedtodepartmentsratherthanindividuals,oryoumaybeaskedtostandandintroduceyourselfduringastaffmeeting.Inthiscase,haveabriefintroductionprepared,andbereadytofieldafewquestionsaboutyourbackgroundandwhatbroughtyoutothecompany.Keepinmind,themostimportantpartofgreetingnewcolleaguesistobeopen,personableandprofessional.

.ChapterOneⅡBackgroundInformationBusinessescommunicatethroughvariousmeans,includinge-mailordistributedmemos,butwhenonlyatwo-personconversationwilldo,youcan'tbeatthetelephone.Duringatelephonecall,bothpartieshavethebenefitofliveinteractionandcanimmediatelyexchangeideas.Sincetimeisimportantinasmallbusiness,maximizeeachphonecallforoptimumeffectiveness.Prepareyourselfbeforeyoupickupthephonetohelpyouorganizeyourthoughtsandachieveyourgoalwithoutanunnecessarysecondcall.ChapterOneⅡBackgroundInformation

Speakingonthephoneremainsanimportantbusinesstool.Manyprofessionalsintheworkplacehavebeenrelyingone-mailastheirprimarycommunicationtoolforyears,leavingtheirphoneskillsrusty.Somecompaniesdecidethattheiremployeesareoverwhelmedbye-mailandwantthemtogetbacktousingthephone.Thatmeanseveryonepicksupthephoneandcallseachotherratherthanengaginginlengthye-mailconversations.Itsoundssimplisticbutitisasmallthingthatmakesabigdifferenceaccomplishinginatwo-minutephonecallwhatwouldotherwisetakeseverale-mailexchanges.IthelpsclosebusinessquickerbecauseevenIM[instantmessaging]isnotatruetwo-wayconversation.Therearesubtletiesthatarecapturedinconversationthatcan'tbegleanedinanyotherway.Youcanalsoconveyyourpassionbetter.ChapterOneⅡBackgroundInformationTherehavealsobeenquiteafewmeansofbusinesscommunicationasthroughtelephone,telegram,telex,fax,e-mail,e-commerce,andbusinessletters.Oftenpeopleenterintotradecooperationorallybytelephonecalls.Personalvisits,face-to-facetalks,discussions,andnegotiationsarealsofrequentlyusedfortheestablishmentofbusinessrelations.ChapterOneⅡBackgroundInformation

Whetheryou'reinsalesorsomeotherfields,businessappointmentsarekeyelementsofbuildingeffectiverelationshipswithclientsandotherbusinesscontacts.Withsomeoneyoualreadyknow,makinganappointmentmightbeaseasyassendingane-mailormakingapersonalphonecall.Whentryingtoschedulefirst-timeappointments,however,doalittlehomeworkinadvancetoenhanceyourchancesofreceivingapositiveresponse.ChapterOneⅡBackgroundInformationNotestobackgroundinformation:graciousa.

親切的onaregularbasis經(jīng)常的，定期的subordinaten.下級(jí)superiorn.上級(jí)orientationn.方向，目標(biāo)memon.備忘錄optimuma.

最佳的overwhelmv.使應(yīng)接不暇lengthya.冗長(zhǎng)的ChapterOneⅡBackgroundInformationNotestobackgroundinformation:subtletyn.

細(xì)節(jié)telegrama.

電報(bào)telexn.

電傳faxn.傳真e-mailn.電子郵件e-commercen.電子商務(wù)businessletter商務(wù)信函ChapterOneⅢWordsandexpressions:Dialogue1PersonnelManager

人事部經(jīng)理AssistantSalesManager銷(xiāo)售部經(jīng)理助理SalesManager銷(xiāo)售部經(jīng)理branch

n.分公司golfern.

高爾夫球手ChapterOneSupplementaryusefulwordsandexpressions

considerateadj.體貼的，體諒的trustworthyadj.可靠的

strengthsn.長(zhǎng)處weaknessn.弱點(diǎn)

ChapterOneⅢWordsandexpressions:Dialogue2SalesDepartment

銷(xiāo)售部

International

MarketingDepartment國(guó)際營(yíng)銷(xiāo)部specializein專(zhuān)營(yíng)havewidebusinessconnectionswith和……有廣泛的業(yè)

務(wù)聯(lián)系

beinpositiontoplacelargepurchaseorders有實(shí)力下大訂單

purchaseorder

購(gòu)買(mǎi)訂單（簡(jiǎn)稱(chēng)：PO）

ChapterOneⅢWordsandexpressions:Dialogue2enjoyahighreputationintheUSmarket在美國(guó)市場(chǎng)享有

很高的聲譽(yù)tapestry

n.掛毯

Theyarepromisingitems.

這些產(chǎn)品前途無(wú)量。brochures,samples,andthepricelist小冊(cè)子、樣品和價(jià)

格表

ⅣKeystotheexercises

1.

1)pleasure2)may

3)message4)through

5)engaged6)available

7)repeat8)establish

9)specializing10)cooperation

ChapterOneChapterOneⅣKeystotheexercises2.1)a---4b---5c---2d---1e---32)Open-endedquest