CONSUMER&

BRANDBrandKPIs

for

online

betting:

Calientein

MexicoConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Caliente’s

performance

intheonlinebettingmarket.Fieldwork:August-September

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202488%

of

Caliente

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Caliente’s

branding

resonates

more

with

Gen

X?Calientegenerally

appealstomen

more

than

women?Calienteranksfirst

inawareness

within

the

onlinebettingmarket?Thepopularity

ratingof

Calienteis73%?Calienteranksfirst

inusage?Among

Calienteenthusiasts,37%

fallunderthe

high-income

category?Consumers

want

theironlinebettingbrandstohavehonesty

/trustworthiness,

reliability,

and

authenticity?Interms

of

loyalty,Calienteis

firstinMexico?Calientehasascore

of84%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

Caliente

at

91%Brand

profile:

snapshotBrand

performance

of

Caliente

inMexico91%88%84%73%59%AwarenessPopularityUsageLoyaltyBuzz5Notes:Online

betting

‘a(chǎn)wareness’,‘popularity’,

‘usage’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

all

respondents(awareness),n=1,128,

respondents

who

know

the

individual

brand

(popularity),

n=1,128,

respondentswho

know

the

individual

brand

(usage),

n=660,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,128,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Caliente’sbranding

resonates

morewith

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations39%38%38%37%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeCalientebygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatCalienteislikedby3%

ofBaby

boomers

and23%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is2%

and

20%,

respectively.23%20%ForMillennials

andGen

Z,

38%

and

37%

feel

positivelytowards

Caliente,versus

39%

and38%.

So

currently,forCaliente,Gen

Xconnects

most

with

theirbrandcompared

to

theoverall

industryuser.3%2%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestoonline

betting,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=819,

Caliente

enthusiast,

n=833,

online

betting

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Caliente

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Calienteshows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof8%8%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Calientehasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.46%54%48%52%52%

ofmen

likeCalientecompared

to48%

ofwomen,

whereas

fortheoverallindustry,54%

of

men

useonlinebettingcompared

to

46%

of

women.90%90%8%

of

Calienteenthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to8%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

online

betting,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=819,

Calienteenthusiast,

n=833,

online

betting

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Caliente

enthusiasts,

37%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.6%6%Single37%37%15%14%CoupleSingleparentNuclear37%

ofCaliente

enthusiastsare

fromhigh-income

households.Caliente’s

brandisgenerally

enjoyedmore

byconsumers

who

arepartof

asingleparent

household,

7%

ofCalienteenthusiastshavethiscurrent

livingsituation.7%6%28%35%35%36%31%Multi-generational11%10%24%25%31%ExtendedOther3%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

online

betting,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=819,

Caliente

enthusiast,

n=833,

online

betting

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

online

betting

brands

to

have

honesty

/

trustworthiness,reliability,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

onlinebettingbrandsForonline

betting,the

top

three

qualitiesusers

wantfrom

abrandarehonesty

/trustworthiness,

reliability,

andauthenticity.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Calienteusers

alsoappreciate

these

keyattributes,indicating

Calienteexudesthese

qualities.SocialresponsibilityCoolnessThequalitiesthatCalienteenthusiastsareleast

focused

on

areinclusivenessandboldness.ReliabilityExclusivityCalienteshould

work

on

promotingreliability

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

online

betting,

which

ofthese

aspects

aremostimportant

toyou?”;Multi

Pick;“When

it

comesto

online

betting,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;“When

it

comes

toonline

betting,which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;

Base:

n=660,

Caliente

users’,n=819,

Caliente

enthusiast,

n=833,

online

betting

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Caliente

fans,

28%

state

that

they

get

excited

about

online

bettingservicesBrand

profile:

attitudesWhat

doconsumersthink

ofonlinebettingingeneral?38%36%31%31%30%29%28%27%19%17%10%7%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrandsIknow

and

trustIget

excitedaboutonlinebettingservicesIliketotalkabouttopicsrelating

toonlinebettingBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

online

betting

do

youagree

with?”;

Multi

Pick;

“When

it

comes

toonline

betting,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=819,

Caliente

enthusiast,

n=833,

onlinebetting

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1188%

of

Caliente

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

online

betting,the

averageawareness

ofabrandinMexico

is36%.

Awareness

ofCaliente,however,

isat91%.Awareness73%

ofMexican

online

bettinguserssay

theylikeCaliente,compared

to

anindustryaverage

brandpopularity

of25%.59%

ofindustryusers

inMexico

saythey

useCaliente,with

the

average

usageofabrandat20%.BuzzPopularity88%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

65%.Calientehasbeen

noticed

more

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of84%compared

to

30%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Online

betting

‘a(chǎn)wareness’,‘popularity’,

‘usage’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

all

respondents(awareness),n=1,128,

respondents

who

know

the

individual

brand

(popularity),

n=1,128,

respondentswho

know

the

individual

brand

(usage),

n=660,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,128,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Caliente

ranksfirst

in

awareness

within

the

online

betting

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofCalienteRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.9%1Calientebet36591%57%56%54%49%42%30%25%24%22%23Codere4Winner5BetwayUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.61xBet7NetBet8Pin-UpOutofallrespondents,

91%

were

aware

of

Caliente.Thisranksthemfirstcompared

to

other

brandssurveyed

inthismarket.91%N/A9Ganabet

Sportium10betAwareness1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,246,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Caliente

is

73%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofCalienteRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1CalienteCoderebet365Winner1xBet73%54%41%34%23%23%20%20%16%15%227%34Outofconsumers

who

knew

thebrand,

73%

saidtheyliked

Caliente.

Thisranksthemfirstcompared

to

otherbrandssurveyed

inthismarket.56BetwayNetBetPin-UpBetsson10bet773%89PopularityN/A1014

Notes:“When

it

comesto

online

betting,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=1,128,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Caliente

ranksfirst

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofCalienteRank#

BrandUsage

%59%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

onlinebetting,which

of

the

following

brandshaveyouusedinthe

past12

months?”.1CalienteCoderebet365WinnerBetway1xBet243%329%Outofconsumers

who

knew

thebrand,

59%

saidtheyused

Caliente.

Thisranksthemfirstcompared

to

otherbrandssurveyed

inthismarket.41%427%518%618%59%7BetssonNetBet10bet15%815%913%UsageN/A10Pin-Up11%15

Notes:“When

it

comesto

online

betting,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=1,128,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Caliente

is

first

in

MexicoBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofCaliente’sconsumersRank#

BrandLoyalty

%88%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1CalienteCodereBetwaybet365WinnerSapphireBetBetfair12%277%374%473%570%669%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

online

betting,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.768%8BetssonPin-Up67%88%N/A962%Outofrespondents

whohaveused

Caliente,88%

saidthey

would

usethebrand

again.Loyalty1010bet58%16

Notes:“When

it

comesto

online

betting,

which

ofthe

following

brands

are

you

likely

to

use

again

in

the

future?”;

Multi

Pick;

Base:n=660,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Caliente

has

a

score

of

84%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofCalienteRank#

BrandBuzz%84%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1CalienteCoderebet365Winner1xBet16%265%350%Outofconsumers

who

knew

thebrand,

84%

saidtheyhadheardaboutCaliente

inthe

media.

Thisranksthemfirstcompared

tootherbrandssurveyed

inthismarket.438%536%6Betway10bet32%723%8Pin-UpBetssonBetfair19%84%918%BuzzN/A1018%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,128,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

Identifyandunderstandyourcoreaudiences?