ICS

03.080.30

CCS

A10

中華人民共和國國家標(biāo)準(zhǔn)

GB/T35555—2024

代替GB/T35555—2017

溫泉服務(wù)基本規(guī)范

Basicspecificationforhotspringservice

2024-07-24發(fā)布2024-11-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標(biāo)準(zhǔn)化管理委員會

GB/T35555—2024

目次

前言

·····································································································

Ⅲ

1

范圍

··································································································

1

2

規(guī)范性引用文件

······················································································

1

3

術(shù)語和定義

···························································································

1

4

總則

··································································································

1

5

組織與人員

···························································································

1

5.1

組織

······························································································

1

5.2

人員

······························································································

2

6

服務(wù)保障

······························································································

2

6.1

服務(wù)場所

·························································································

2

6.2

設(shè)施設(shè)備及用品

·················································································

2

6.3

水質(zhì)與水溫

······················································································

2

7

服務(wù)內(nèi)容與要求

······················································································

3

7.1

公示區(qū)

···························································································

3

7.2

接待區(qū)

···························································································

3

7.3

淋浴區(qū)

···························································································

3

7.4

導(dǎo)浴區(qū)

···························································································

3

7.5

溫泉區(qū)

···························································································

3

7.6

休息區(qū)

···························································································

3

8

安全與應(yīng)急

···························································································

4

8.1

安全管理

·························································································

4

8.2

應(yīng)急處置

·························································································

4

9

評價與改進(jìn)

···························································································

4

9.1

評價

······························································································

4

9.2

持續(xù)改進(jìn)

·························································································

5

Ⅰ

GB/T35555—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

本文件代替GB/T35555—2017《溫泉服務(wù)基本規(guī)范》，與GB/T35555—2017相比，除結(jié)構(gòu)調(diào)整

和編輯性改動外，主要技術(shù)變化如下：

—更改了總則，刪除合法性，增加先進(jìn)性內(nèi)容（見第4章，2017年版的4.1）；

—刪除了提供溫泉服務(wù)的組織應(yīng)取得的證照名稱[見2017年版的5.1a）]；

—刪除了引用《沐浴場所衛(wèi)生規(guī)范》文件的要求，改為引用GB37487的要求（見6.1.1，2017年版

的6.1.1）；

—刪除了室內(nèi)（除淋浴區(qū)和溫泉區(qū)外）空氣質(zhì)量的要求（見2017年版的6.1.3）；

—增加了國家認(rèn)可的第三方水質(zhì)檢測的要求（見6.3.2）；

—更改了日常管理中水質(zhì)監(jiān)測的要求（見6.3.5，2017年版的6.3.3、6.3.4、6.3.5）；

—更改了服務(wù)內(nèi)容與要求的結(jié)構(gòu)，按區(qū)域提出相應(yīng)的服務(wù)內(nèi)容與要求（見第7章，2017年版的第

7章）；

—更改了服務(wù)中應(yīng)公示的內(nèi)容及要求[見7.1，2017年版的6.2.1、6.2.6、6.2.7、6.3.1、6.3.2、

6.3.6、7.1c）]；

—更改了安全管理與應(yīng)急處置的要求（見第8章，2017年版的6.2.9、6.2.10、第8章）；

—增加了顧客服務(wù)體驗意見的收集與處理要求，關(guān)注顧客對溫泉服務(wù)需求的變化，適時改進(jìn)服務(wù)

質(zhì)量(見9.1.3.2)。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識別專利的責(zé)任。

本文件由全國服務(wù)標(biāo)準(zhǔn)化技術(shù)委員會(SAC/TC264)提出并歸口。

本文件起草單位：常州龍湯溫泉有限公司、山西省文化和旅游發(fā)展中心、大慶北國溫泉旅游度

假有限公司、常州檢驗檢測標(biāo)準(zhǔn)認(rèn)證研究院、重慶箱根溫泉產(chǎn)業(yè)發(fā)展集團(tuán)有限公司、云南騰沖火山

熱海投資開發(fā)有限公司、海南閱山拓海文旅有限公司、常州市標(biāo)準(zhǔn)化協(xié)會、北京朗麗茲西山花園酒

店管理有限公司。

本文件主要起草人：許曉音、蔡露溱、賈春艷、張琦、王捷、哈靜、鄧秋天、馬文波、張志軍、

包赟、周影影、蔣衛(wèi)英、董海。

本文件及其所代替文件的歷次版本發(fā)布情況為：

—2017年首次發(fā)布為GB/T35555—2017；

—本次為第一次修訂。

Ⅲ

GB/T35555—2024

溫泉服務(wù)基本規(guī)范

1范圍

本文件規(guī)定了溫泉服務(wù)的總則、組織與人員、服務(wù)保障、服務(wù)內(nèi)容與要求、安全與應(yīng)急、評價

與改進(jìn)。

本文件適用于以溫泉為載體，為顧客提供洗浴、沐湯和水中娛樂活動等為主要內(nèi)容的體驗服務(wù)。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB15630消防安全標(biāo)志設(shè)置要求

GB/T19012質(zhì)量管理顧客滿意組織投訴處理指南

GB22337社會生活環(huán)境噪聲排放標(biāo)準(zhǔn)

GB/T