《英語導(dǎo)游培訓(xùn)》6.1.1送團(tuán)前工作Preparationbeforeseeingoffatourgroup主講教師：薛博Lecturer:CrystalXue送團(tuán)服務(wù)---送團(tuán)前工作ObjectivesTolearnthepreparationsbeforeseeingoffatourgroup.SceneAtthehall,thelocalguideismeetingthetourgroupandtellaboutthepreparationsbeforetheirdeparting.PreparationspreparationsbeforeseeingoffatourgroupFormDialoguesI.TrainingContent

II.ServiceProcedures

Step1Step2Confirmthecorrecttimeandplaceforthetourgrouptomeetfordeparture.Step3Confirmthetimeforthewake-upcallandmeal-time.Step4Internationalairticketsneedtobereconfirmed72hoursbeforedeparture.Confirmthenames,numberofthetouristsaswellasthetickets.II.ServiceProcedures

Step5Step6ReturntheiridentitycardsorpassportsbeforeforeigntouristsleaveChina.Step7Remindtouriststopaytheirbillsbeforetheyleavethehoteliftheytakedrinksinthemini-barintheroom.Confirmthetimeforthedeliveryofluggage.III.Dialogue

Scene:AtthehallofaChinesehotel,thetourguideMaryfromBeijingInternationalTravelService,,isgatheringaCanadiantourgroup,

nowtheyaretalkingaboutattentionsofdeparting.A:tourguide,MaryB:tourleader-SmithA:Goodmorning.Iseverybodyandyourluggagehere?B:Yes,weallarrivedhereonschedule.A:Ohthat’sverygood.Soladiesandgentlemanpleasekeepyouluggagewell

andIwilltellyousomeattentionsbeforewesetout.B:Ok,

(to

group

members),

come

here

please.III.Dialogue

A:Goodmorning,wewilldeparttotheairportatabouttenminutes.Beforewesetout,pleaseholdyourpassportandotherdocumentswell.Meanwhile,Iwillremindyouanotherthing,isanybodytakedrinksinthemini-barintheroom?Ifyes,youshouldtopaythebillsbeforeweleave.Now,pleasegivemeyourroomcard,whenIfinishcheckingout,wewillstarting.

Ourdriveriswaitingoutsidethedoor,youcanputyourluggagetheir.B:Ok,(to

group

members)everyonepleasefollowme.TASK1SituationalDialoguePreparationbeforeseeingoffatourgroupScene:WangWei,alocalguidefromCITS