




版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡(jiǎn)介
WebBuildingWebSolutionWebConsultingWebCIWebDesignWebapplicatione-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer??????????????,????????????????????????OrderFulfillment????????????????e-BusinessValueChainConsultingMarketingContentsFlashDesignCodingCTIUMSMailingServerD/BCreativeInteractionSystemebizIntegrationStrategySoppingeCRMIRMVOC/RMSe-LearningInteractiveFullService???????????ebiz????,?????????????eSolutioneBizSector&Solution?????????????????????????eSolution?????LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage???/??????/????/????/????/?????/?????/??/??????/?????Mail+SMS+Fax+??????????????????????????DB??????????????????????????/?????eBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutioneBusinessIntegratoreBizBuildingMarketingeBiztotalserviceeBusinessTransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSeCompanyEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnersPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&SolutionseCompany?????SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIP??Data?IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog
DataDataBaseTransaction
Data
CustomerProfileSMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalService???????????ServiceSalesCRMDataWarehousing/IntegrationSMSChannelWebFAXChanneleMailChannelWebSiteChannelPostchannelConsumerInvestorPurchaserAnalystThepressClub???????????MarketingCustomerInteractionPlatformsInteractionManagementInfrastructureCustomerCommunicationse-CRME-Mail??EDMSGW???KMS2??(?????)ERP1??(?????)CRMSCME-PlanningOfficeManagementSystem????????????????????CustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegrationeBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIArea55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBSNetworkIntegrationAutomationSystemEnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMSSIconsultingSIdevelopmentSImanagementWebconsultingWebdevelopmentWebmanagementNIAreaSIAreaWebSIAreaeBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemAreaDW/E-CRM/CRME-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2MeBizSector&Solutions2023???????????????????????????ConsultingeSolution2023WebBuildingWebintegrationPublishingDBgenerationWebDesignInnovationOperationOptimizationBusiness&ITStrategySupplyChainExecutioneBizEnterpriseManagementSIBusinessAreaSIconsultingSIdevelopmentSImanagementN/WmanagementNewtechnologyNetworkIntegration-NetworkConsulting-NetworkIntegration-NetworkManagementSIAreaNIAreaSolutionAreaSMAreaInternetAreaR&DAreaConsultingAreaCRMForecasting,OpportunityManagement,Configuration,Generation……Forecasting,CustomerCareSpareManagement………ForecastingPersonalizationCampaignManagementMarketingEncyclopediaERPCMSSCMEIPeStrategySolution&Service-SIDevelopment&SolutionsMarketingSalesServicesOne-StopService10%10%5%5%BSPITconsultingITdevelopmentITmanagementN/WmanagementNewtechnologyWirelessInternetWebContentsWebMailingWebSIeBizSolutions&ServiceBSPAreaInternetAreaSIAreaNIAreaConsultingAreaBSPMU:(BusinessServiceProviderManagementUnit)InternetAreaBSPAreaSIAreaNIArea55%15%20%10%eBizSolutions&ServiceConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsultinge-Solution/e-Infra/e-InfraSIconsulting&managementNetworkIntegration/AutomationSystemITdevelopment&management
SCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-????,??????????-????????????????-?????????????-SupplyChain??????????ERP/EIPe-BusinessPerspectiveeBizConsultinge-Marketing&PromotioneCreative&ContentseBizSI&SolutionseBizServiceDomaineBizTotalServicee-CRMfunctione-CustomerRelationshipManagemente-CRMe-CRMAdaptationAnalysisDataGatheringeBizSolutionanalysis_e-CRM??????????????????/??????????????????????????????????????????????????,?????????????????????????????????????????????????????????????46%22%19%Source: ExecutiveIssuesSurveyCEOGlobalBusinessStudyTheAlexanderGroup,Incorporated,?????????????????????????7%6%
Summary???????????CEO???????????????????????1?????2???????3?????4??/???5??Restructuring6???????7???(Globalization)8?????9????(Geopolitical)????1??????2?????3???????????4????5?????6?????7??Restructuring8???(Globalization)9????????????(Value-AddedSupplierRelationships)??1.????5.????????4.????3.????2.????1.?????????(?????)???????????????????????????????Site??????????????????Site???Site??
????(????,???)????????????????????/???????????????????????????????????????????????????????????????????????????????
?????????????????????????????????
?????eCRMe-CRM????123??????2???????????90?????????????????????????:?????60%??(??80~90%??)????????:?????40%????????2?3.????2.????4.????5.????6.????1.???????????2???????????????????(????)???/??????:100????/???:10??????????/????(????)??????????????????????????????????????????-??????????????????????????????????:???????5???????StrategyContentsSolutionBrandABrandB???(??)????????Ebiz???????????????????????????????????????????BrandCSummary-?????????IntegrationBranding&IdentityOff-line?On-lineBusiness?????????????????????????????????WCMS?e-CRM?????1.7??????????(?????????)2.WebSolution?????????????OfflineBusiness?
OnlineBusiness????VisionMissionPlanning1.Summary-??????????????SupplierCustomereCompany???????????????????e-BusinessSector&SolutionsPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPCustomerPartnerShareholderEmployee
service
sellproductionsupplyMateriale-BusinessSolutionsSCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketingSalesTeamSystemTeamConsultingTeamSIMUNetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNIMUeBizCRMEIPR&DeBizCollaborationNetworkWebsiteStrategySiteESiteBSiteHSiteFSiteASiteGE-bizTransformationASISTOBESiteCSiteDStrategyandImplementatione-ShoppingInformationeBusinessBusinessFunction&StrategyHimart2.???????????????.????????????????????????[??,???]?????????PublishInteractTransactIntegrateCustomerInformationAccessHSECommunicationCustomerandTechnicalSupportSupplierRelationshipManagementElectronicOrdertoCashElectronicProcurementSupplierBidding&SelectionIntegratedPlanningandForecastingIntegratedPlantManagement??:??????e-Business????_FulfillDemandProposal-WebSite?System???Value2023202320232023???????/???????????????e-Branding??????B2B/B2E?????Web???????(EIP??)personalization(e-CRM/DM)??E-Biz??????????123??Branding&Identity(WebCI)?????Business????????/????????(SiteConcept??)??System&SolutionsWebSite~2023~2023EIPe-BizSIWebSIWeb~2023
eBizPlanningeBizIntegratione-Package/Solutione-learningSolutione-TotalMarketingWebIdentityWebContentsWebPromotionWebApplicationsWebSIPlanningWebSystemIntegrationSMS/eFax/MailingeCRM/IRM/CMSe-Marketing(PRM)WebSI&eSolutioneBizValueeBizTransformation
e-bizTotalSolutione-Business?????ConvergenceIndustry
TransformationValueChain
IntegrationChannelEnhancementDevelopmentImplementationEvaluationDesignAnalysis????:PwCeBizTransformationSolutionDevelopment30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystemIntegrationeCRMIRMPRMSolutionDevelopmenteOffice
eConsultingeVentureeSolutioneCompanyBusinessDomaineBizStrategyConsulting.eBizManagementConsultingeBizRestructureConsulting
eCRM(Webcallcenter)eCommunityeFAX(DialFax)eIRMWCMSRealestateportalNetworkswapserviceInternetFaxTourportalInternetbroadcastingCommunityportal
EDMSGroupWareEnterpriseKnowledgeInternetPurchasingSystemApplicationWebDBIntegrationMobileApplicationCustomerIntegratedHomePageSystemSolutione-brandingWebStyleGuideOn-lineMarketingDB/WebServerMultimediaServerWireless/Securitye-CRMe-MarketingWCMS….e-BusinessTransformationMarketingInnovationChannelInnovation???????????????????????????????????????????????????????eOfficeSolutionPlanning??????????????????????????????????…..??????(??)????????/?????????….???????????????????????……???????????????????????…..????45%15%5%35%?????????????.KMSEISEDMSSCMCRMNon-formalInformationEnterpriseKnowledge/InformationPortalEKP-EIPSolution&Service-
SIDevelopment&SolutionsGWERPHowconvenientwoulditbe,ifwecanviewallthenumerousinformationscatteredontheinternet,suchasIntranet,GroupWare,(ERP),(CRM),(SCM)gatheredinsinglescreen?eBizSolution????eCRM202320232023SMSCMSPMSEIPERPSCMElectronicDecisionMakingE-mailE-boardScheduleManagementMISNameCardManagementCareerManagementHumanRelationshipManagementSurveymessengerSolution&Service-eagleOfficeGWeagleOfficeDefenseDefense,theAgencyfornational
securityinstitutionetc.
FinanceBank,Insurance,Security,CreditCard,InvestmentTrustetc.
ChemistryPetrochemical,heavychemical/explosive/energyetc.Service
Distribution/service/leisure/educationalinstitutionetc.Publicsector
Governmentorganization/governmentinvestmentinstitutionetc.Industry
Machine,construction,assembling,equipmentetc.SIMUBusinessFieldsBusinessFields:SIMUCompanyOrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemSolutionMuR&DMUPlanningMUINFRAMUOrganizationPlanning&PublicSupportingTeamPresident&CEOCSteamBiz1teamBiz2teamBiz3teamSales1teamSales2teamSISystemteamSIDevelopteamSales1teamSales2teamAutomationteamNetworkteam
Consulting1teamConsulting2teamConsulting3teameBizteamSolutionteamSIMUINFRAMUConsultingMUR&DMUBSPMUINFRAMUsales1teamSales2teamAutomationteamNetworkteamConsultingMU
Consulting1teamConsulting2teamConsulting3teamR&DeBizteamMbizteamSIMUSales1teamSales2teamSISystemteamSIDevelopteamBSPMUCSteamBiz1teamBiz2teamBiz3teamOrganizationHowtoreachonlineuserandprovideCustomisedIn-depthproductinformation?HowtosellproductsandprocessordersOvertheWeb?Whatarenewofferings,uniquetotheWeb?Howtorevolutionisebusinessmodelsandshiftvaluecreation?Product/ServiceInnovationBusinessModelInnovationMarketingInnovationChannelInnovationSource:ArthurD.LittleeBusinessPerspective(e-Business????)ChannelEnhancementValueChainIntegrationConvergenceIndustryTransformation????????????????????????????????????????Win-Win?????????????????????(?:???)????????,????????????????????:PwCeBusiness?????WebSI-WebSIConsulting-WebApplications-WebSolutionse-Biz/M-biz-e-BizConsulting-e-BizIntegration-e-BizSolutionse-BizTotal
-e-TotalConsulting-e-BizTotalIntegration-e-BizTotalSolutionBusinessValue100?250?300???????????????120?400?700?DegreeofInnovation???????????????Webbuild-WebPlanning-Design/Component44.9%2.3%9.4%15.9%15.4%12.3%?????????????????????????????????????????????????????????????????:?????eBizService&Solutions10%15%20%55%2023WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration50%15%10%10%15%30%20%30%7%10%5%SCMCMSERMERPKMSHRMSCM(SupplyChainManagement)20232023ERM(EnterpriseResourceManagement)
SIDevelopment&Solutions?????????IT??.????????:??????????IT??????????????IT????????10???20???50???100???100????????43%24%22%6%4%100???(845???)20%34%40%10???(4,159???)5???10???100???200???200?????????30%30%40%50%(??:%)1008060402001?2?3?4?Solution????CMSGW/KMSPMSSCM??????????9469739891,0781,1101,1951997199819992023202320234,0003,0002,0001,000???(??)???(???/?)??:????????????????????199619971998199920232023450400350300250200150100500(??:???)?????????????????????????:???????2023?1?????????10,00020,000SolutionERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(??:??)(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)50%100%SolutionERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX97%87%75%52%55%75%65%100%???????20232023202320232023(??:???)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackendB2C/e-Community/CyberIRWebBusiness/e-MarketingSystem(HW)/Network(LAN,WAN)Solutions/Applications????
????9,0005,0004,5007,5002023???????Product??:?????????1,3001,2001,1001,000900800700600500400300200100199920232023202320232023202320232023(??:????)??:924??:7426116619523836961192413373505515385435616457428621,007????
?????????_????????IT?????22824204159674052134174731372283101622610117166????※??????:16%※??????:16.6%??:KISDI400??1,000???9?IT???????????????????S/W,??????,SoC??????????TVPost-PC,??S/W,?????20232023202320232023????????(??:??)2023202320231,000500?????????1,50020%12%6004003005001,00015%2003IT??????IT??1009080706050403020100240200160120804001431?2?3?4?5?6?7?8?9?10?11?133154157147157154153171190186????IT?????(??:??)??:???????34.727.720.812.916.210.018.227.426.731.324.72023202320234007001,500250?ValueProfit350?500?Solution??????2,000(??:??)2023700?CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMS
?????????_????????:?????????8007006005004003002001000-100-200-300-400199920232023202320232023202320232023182475730-34-192-305-343-385-289??:924??:742(??:????)KnowledgeManagemente-CommerceservicesCRMERPSCMBusinessIntelligenceenablementServiceWeb+ITIntegrationBusinessValueTechnologyValueCustomers??:??IBMe-BusinessPerspectiveSuppliersTechnology&CommunicationsInfrastructureeBizSolutionseBizIntegrationeBizStrategyB2EB2BB2CB2MProductLeadershipRelationshipmanagemente-BusinessTransformatione-BusinessplanningMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroupDGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmployeeCustomereBizSolutionanalysis_CRMCRM:CustomerRelationshipManagemente-CRMCRMeBizSolutionanalysis_CRMAnalyticalCRMCollaborativeCRMOperationalCRMDataWarehousingIntegration??CRM????????????CustomerRelationshipManagement???????????????????????????CustomerCustomerCustomerCustomerCustomerCustomer??????????????????e-CRM???????????????????????????????????????????????CRM?????????:
???????????????????????:
???????????????????
CRMSystemonetoonemarketingInformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov.ServiceIntegratione-GovernmentServiceNetworkSCMSystemEKP/EIPSystemCRMSysteme-CompanySystemNetwork
SupplyChainIntegrationEnterpriseKnowledgeInformationPortal
CustomerDBIntegrationEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMERPEKP/EIPeBizSolution????EUROPEASIAS.AMERICAOCEANIAAFRICAGlobalnetworkLosAngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990FAX:1-754-999-9901N.AMERICAButterflyARTCOMPPTSCREENSAVERPowerDesignPASAMOPASAMOPASAMOBestPowerPointDesignBestPowerPointDesignPPASAMOBestDesignPowerPointForum“PASAMO”BestDesignARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMPTCENTERARTCOMARTCOMPTTemplateARTCOMPTTemplate2023.01ARTCOMCopyright?byARTCOMAllrightsreserved.LEEMINSUBSPORTSCARARTCOM2023.07PowerPointTemplateCompany
LogoCopyright?byARTCOMPTAllrightsreserved.PowerPointTemplate_SubClickheretoaddheaderClicktoaddtexttoyourpresentationClicktoaddtexttoyourpresentationClicktoaddtexttoyourpresentationCompany
LogoCopyright?byARTCOMPTAllrightsreserved.2023.01PowerPointTemplatePowerPointTemplate_SubClickheretoaddheaderClicktoaddtexttoyourpresentationClicktoaddtexttoyourpresentationClicktoaddtexttoyo
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 人人文庫網(wǎng)僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- Unit+4+History+and+Traditions+Reading+and+Thinking2025-2026學(xué)年高一英語人教版(2019)必修第二冊(cè)
- 2025版貨物運(yùn)輸包裝規(guī)范合同范本
- 2025年房屋買賣合同附贈(zèng)綠化養(yǎng)護(hù)及景觀改造合同
- 二零二五年度工業(yè)原材料買賣協(xié)議
- 2025版貸款購(gòu)房合同范本
- 2025年智能安防系統(tǒng)設(shè)備采購(gòu)與安裝服務(wù)合同
- 二零二五年度國(guó)有企業(yè)股權(quán)激勵(lì)計(jì)劃后續(xù)管理與跟蹤服務(wù)協(xié)議
- 二零二五年度家電銷售市場(chǎng)推廣合作合同模板
- 2025版精裝修企業(yè)品牌推廣與戰(zhàn)略合作框架協(xié)議
- 2025年度船舶GPS定位系統(tǒng)安裝與運(yùn)營(yíng)管理合同
- 蘇教版二年級(jí)數(shù)學(xué)下冊(cè)第六單元《三位數(shù)的加法筆算》教案
- 7年級(jí)數(shù)學(xué)試卷(有答案)
- 干熱河谷優(yōu)秀課件
- 誤吸預(yù)防與處理
- 臺(tái)風(fēng)過后復(fù)工前安全檢查表
- GB/T 20840.8-2007互感器第8部分:電子式電流互感器
- GB/T 2007.1-1987散裝礦產(chǎn)品取樣、制樣通則手工取樣方法
- 《歌唱祖國(guó)》-課件
- 天津臨港海洋重工建造基地碼頭工程(PPT)
- 雙方責(zé)任及關(guān)鍵工程分工界面
- 圖像西方與想象西方——《良友》西方形象的重構(gòu)與呈現(xiàn)
評(píng)論
0/150
提交評(píng)論