國家開放大學(xué)《管理英語3》形考任務(wù)7參考答案題101、—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.A.YoucanjustlookB.AsyoucanseeC.Pleasejustlookaround2、—________________aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.A.What'stheplanB.What'sbedoingC.What'sbeingdone3、Let'sgo______thereportsonthelatestwork.A.overB.withC.to4、Ournewschoolbuildingis__________construction.A.underB.inC.having5、Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.A.wasB.wasmadeC.hasbecame6、—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.A.GoodB.You'rewelcomeC.Certainly7Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse.___________________A.I'llgetonitrightaway.B.Igotitnow.C.Iunderstandperfectly.8、Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.A.whenB.thatC.where9、Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.A.wasB.areC.were10、AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.A.getB.takeC.turn、—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?—___________thequalityofthematerialhasnotalwaysbeenuptostandard.A.IbelieveB.I'mafraidC.IthinkPropercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.A.hasbeenB.havebeenC.be13、Unluckily,someQualityManagementSystemfailures_____________headlines.A.domakeB.doesmakeC.donotmake、Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.A.closeB.downC.up、I'mgoingtohavea________withMarkaboutthisissuetomorrow.A.speechB.sentenceC.word二、完形填空（每空10操作提示：通過題目中的下拉選項框選擇恰當(dāng)?shù)脑~語補全填空。TotalQuality（）參考答案：1comprehensive2through3or4including5from正確（）還是錯誤（10分）NOTABLEQUALITYMANAGEMENTFAILURES參考答案：1、T2、F3、T4、F5、T二、翻譯。為下面的句子選擇正確的翻譯（每題10操作提示：通過題干后的下來框選擇題目的正確答案。（質(zhì)量控制是一系列確保和提高產(chǎn)品質(zhì)量及服務(wù)的行為）參考答案：1、C2、A3、B4、C5、B二、聽力理解。聽對話錄音，根據(jù)對話內(nèi)容找出“COLUMN”中的各方是如何應(yīng)對產(chǎn)品質(zhì)量問題的（每題10分）.TASK3_TESK.MP3COLUMNACOLUMNB操作提示：通過每題的下拉框選擇題目的正確答案。參考答案：1、Makingcomplaintstothestore2、Offeringcustomersanexchangeorafullrefund3、Talkingtothesupplier4、Tryingtounderstandandsolvetheproblem5、Reportingthequalityproblemtothemanager二、閱讀理解。閱讀下面的文章題10分）THEHISTORYOFQUALITYCONTROL參考答案：1、C2、C3、A4、C5、B二、聽力理解。點擊聽對話錄音，根據(jù)