1、英語(yǔ)學(xué)習(xí)之接打 Telephones 用語(yǔ)打 (Make a call)接 (Answer the phone)打錯(cuò) (Dial a wrong number)掛 (Hand up a call)Words and phrasesTelephone telifun （打） Hold on huld 等一等Put through ru: 接通 Call back 回 Answering machine 錄音 Entertain enttein 招待Words and phrasesappointment 約會(huì)會(huì)晤 message 口信 available 有空 reservebook 預(yù)約 ca

2、ncellation取消 confirmation 確認(rèn)day off 休假 my time 當(dāng)?shù)貢r(shí)間 inquiry 詢盤 your time 對(duì)方國(guó)家時(shí)間 convenient 方便的 contact 聯(lián)絡(luò)4Words and phrasesreconfirm 再確認(rèn) schedule 時(shí)間表 tight時(shí)間緊inconvenient 不方便的 cancel取消 round trip 來(lái)回旅程departure date出發(fā)日期 check out 退房 check in 入住customs regulation海關(guān)條例 arrival date 到達(dá)日期 a single room 單人

3、房a double-bedded room 雙人房一:生活應(yīng)用篇Useful sentences接通 后的問(wèn)候 Hello 你好，相當(dāng)于漢語(yǔ)中的“喂”自我介紹 This is lili speaking. 我是李麗 This is lili from Great Wall Motor Company注意：1.Hello等于是中文的“喂”，隨時(shí)隨地可用。2.打 先行自我介紹是一種禮貌。 中最常用Thisis的形態(tài)而不是Hereis或Iam,這是打 需要注意的。3.May Ispeakto也可以換成是CanIspeakto請(qǐng)聽(tīng) 。 找人 Can I speak to/with lili? 我想找李

4、麗 詢問(wèn)對(duì)方 Who is that speaking? Who is calling? 不在 She is not in (out). 她不在 She is on a business trip. 她正在出差 Can I take a message? 可以留言嗎稍等 Could you hold on, please? 能稍等一會(huì)嗎？ Will you hold the line, please? Wait a moment, please. 請(qǐng)稍等 He is on another line now 他在接另一個(gè) 讓你久等了Im sorry to keep you waiting. 抱歉

5、這么晚打來(lái)的說(shuō)法： 1.Imsorrytocallyousolate. 對(duì)不起這么晚打 來(lái)。2.IhopeIdidntcatchyouatabadtime. 抱歉這種時(shí)候找你。 （含有希望沒(méi)有打擾到你的意思）3.IhopeIdidntwakeyouupsoearly. 我希望這么早沒(méi)有吵到你。4.Imsorrytocallyousoearly. 對(duì)不起這么早打 來(lái)。5.Imsorrytobotheryouatthishour. 很抱歉在這時(shí)打擾你。 急事 Its urgent. Could I have her mobilephone number? Im sorry to call you

6、so late/early. I need to get in contact with him right now. 聽(tīng)不清/懂 Could you slow down, please?慢一點(diǎn) I beg your pardon?/ Pardon? 再說(shuō)一遍 Would you say that again? I dont hear you very well.發(fā)生上面的情況，你可以請(qǐng)對(duì)方在重復(fù)一遍，你可以說(shuō)： 1.Pardon?請(qǐng)?jiān)僬f(shuō)一遍好嗎？2.Excuseme?請(qǐng)?jiān)僬f(shuō)一遍？上列兩句都是對(duì)不起之意，但用在會(huì)話上，如果后面沒(méi)有接說(shuō)明，并且語(yǔ)尾上揚(yáng)，就是要對(duì)方再說(shuō)一次。聽(tīng)到這句話時(shí)就要知道對(duì)

7、方要自己再說(shuō)一遍。 3.Ibegyoupardon?能請(qǐng)你再說(shuō)一遍嗎？ （此句有請(qǐng)求對(duì)方原諒及再說(shuō)一次的意思）4.Couldyourepeatthat,please? 能請(qǐng)你再說(shuō)一遍嗎？5.Wouldyousaythatagain?你能再說(shuō)一遍請(qǐng)對(duì)方說(shuō)慢點(diǎn)的說(shuō)法： 1.Wouldyouspeakmoreslowly?你能再說(shuō)慢一點(diǎn)嗎？2.Couldyouspeakupalittle?你能在大聲一點(diǎn)嗎？（speakup大聲說(shuō)=speakout）3.Wouldyouspeakmoreclearly?你能再說(shuō)清楚一點(diǎn)嗎？4.Wouldyouexplainmoreforme?可以為我解釋一遍嗎？5.P

8、leasespeakalittlelouder.請(qǐng)講大聲一點(diǎn)。6.Wouldyouslowdown,please?清說(shuō)慢一點(diǎn)好 打錯(cuò) TheresnoonenamedAnnahere 這兒沒(méi)有叫安娜的 Areyousureyouhavetherightname？ 你肯定沒(méi)弄錯(cuò)姓名嗎？ Youmusthavethewrongnumber 你一定是弄錯(cuò)號(hào)碼了 Imsorry，theres nobody by this name 對(duì)不起，沒(méi)有這個(gè)人 道謝接受別人的禮物或招待后，打 道謝為最起碼的禮貌之一。1.Thankyouforthepresent.ItsjustwhatIwanted. 謝謝你的

9、禮物，這正是我想要的。2.Idontknowhowtothankyouforsuchabeautiful flower. 真不知道要如何謝謝你，這么漂亮的花。3.Ireceivedyourgift.Thankyouforthelovely bracelet breslt. 我收到你的禮物了。謝謝你可愛(ài)的手鐲。當(dāng)在回答他人的致謝時(shí)，可以說(shuō)下面的句子，都有別客氣的意思：1.Yourewelcome.別客氣。2.Notatall.這沒(méi)什么。3.Itsmypleasure.這是我的榮幸。4.Dontmentionit.別放在心上。5.Thatsallright.這沒(méi)什么。6.Notroubleatal

10、l.一點(diǎn)也不麻煩。7.Imgladyouenjoyedit. 真高興你覺(jué)得滿意。 Conversation 1你好，我想找蘇珊。不好意思，她現(xiàn)在不在，可以留言嗎？不用了，我過(guò)會(huì)再打過(guò)來(lái)，謝謝。不客氣。Conversation 1Hello, Id like to speak to Susan.Im sorry, shes not in at the moment. Can I take a message?No , Ill call back later. Thank you.Youre welcome.Conversation 2你好，請(qǐng)找李麗?請(qǐng)問(wèn)你是哪位?我是李雷。請(qǐng)稍等。李麗，有你的

11、。好的，謝謝。你好，這是李麗。Conversation 2Can I speak to lili?Whos calling, please?This is lilei.Hold on a second, please.Lili，you are wanted on the phoneOk, thank you. Hello, lili speaking.Break Off二:工作活用篇幫忙轉(zhuǎn)分機(jī)1.MayIhaveextensiontwo-one-one?2.Can Ihaveextensiontwo-one-one,please?3.MayIspeaktodavid,extensiontow-

12、one-one?4.Extensiontwo-one-one,please.5.Pleaseconnectmewithextensiontwo-one-one.6.Couldyouputmethroughtothepersonneldepartment,please?通常句子都是越長(zhǎng)越禮貌，太簡(jiǎn)短會(huì)讓人有魯莽的感覺(jué)。要找的人不在 可以留言嗎？1.May/CanIleaveamessage?2.Isitpossibletoleaveamessage?請(qǐng)他回電給我1.Wouldyoupleaseaskhimtocallmetoday? 能不能請(qǐng)他今天回 給我？2.Couldyoutellhimto

13、callmeassoonaspossible? 能不能請(qǐng)他盡快回 給我？3.CouldyoujusttellhimDavidcalled? 能不能告訴他大衛(wèi)來(lái)過(guò) ？4.Couldyouaskhimtocallmeback? 能不能請(qǐng)他回電？5.PleasetellhimtocallCarolat2233-4455.請(qǐng)他撥打2233-4455給卡洛回 。請(qǐng)問(wèn)他何時(shí)回來(lái)1.Whenwillhebeback?他何時(shí)回來(lái)？2.Whendoyouexpecthimback?你覺(jué)得他何時(shí)會(huì)回來(lái)？3.Ishecomingbacksoon?他會(huì)馬上回來(lái)嗎？4.Doyouknowwhattimeshewillb

14、eback?你知道他幾點(diǎn)回來(lái)？我會(huì)再來(lái)電 1.Illtryagainlater.我會(huì)過(guò)一會(huì)兒再打來(lái)。2.Illcallagaininonehourlater.我一個(gè)小時(shí)后再打來(lái)。3.Illcallbacklater.我稍候再打過(guò)來(lái)。4.PleasetellhimIcalledandIllcallhimagaintomorrow.請(qǐng)告訴他我來(lái)過(guò) ，并且我明天會(huì)再打給他。要如何聯(lián)絡(luò)他1.HowcanIgetintouchwithhim? 我怎樣才能和他聯(lián)系？2.CouldyoutellmewhereIcanreachhim? 可以告訴我怎樣才能找到他嗎？3.Whatstheeasiestwayto

15、contacthim? 什么方法可以最快找到他？4.CouldIcallhismobile phone? 我可以打他的手機(jī)嗎？請(qǐng) /email給我 1.Wouldyoupleasesendmethedatabye-mail?2.Couldyoufaxthedatatomyoffice?3.Wouldyousendthedatabyfax?4.Couldyoupostthedatatome告知公司名并自我介紹 1.FranklinCompanyPersonnelDepartment.富蘭克林公司人事部。2.GoodmorningFranklinCompany,mayIhelpyou?早晨好，富蘭

16、克林公司。我可以為你服務(wù)嗎？3.PersonnelDepartment.ThisisCarol/Carolspeaking.人事部，我是卡洛。辦公室 最重要的就是禮貌，所以不論是接 或打 ，都應(yīng)該先報(bào)自己及公司的名字。請(qǐng)問(wèn)找那位Whowouldyouliketotalkto/speakto?他在忙線中1.Herlineisbusyatthemoment.Cansomebodyelsehelpyou?她正在通 ，別的人可以幫你嗎？2.Hesonanotherlinerightnow.他現(xiàn)在正在接另外一個(gè) 。3.Hestalkingalong-distancecallnow,whatcanIdof

17、oryou?他正在接長(zhǎng)途 ，有什么我可以幫你嗎？4.Sorry,hislineisbusy.抱歉，他正在打 。請(qǐng)你稍等一下1.Couldyouholdamoment,please?你能稍等一會(huì)兒?jiǎn)幔?.Hellbewithyouinamoment.過(guò)一會(huì)兒他就會(huì)接你 了。3.Canyouholdon,please?你能稍等一會(huì)兒?jiǎn)幔?.Justamoment.Heisonhiswaynow.請(qǐng)稍待一下。他馬上來(lái)接 。5.Hangonasecond,please.請(qǐng)稍等。6.Couldyouholdonanylonger?你能再稍待一會(huì)兒?jiǎn)?？讓你久等?1.Imsorrytokeepyouwai

18、ting.抱歉讓你等待。2.Imsorrytohavekeptyouwaiting.抱歉讓你久等了。有時(shí)候真的讓人久等時(shí)，說(shuō)這句話會(huì)讓對(duì)方心平氣和一些。通常都會(huì)用完成式tohavekeptyou3.Sorryforthedelay.對(duì)不起慢了一點(diǎn)?，F(xiàn)在不方便接 1.Shehasavisitoratthemoment.她現(xiàn)在有客人。2.Heisinameetingnow.他正在開(kāi)會(huì)。3.Imsorry,butheisunabletocometothephonenow.很抱歉，他現(xiàn)在無(wú)法接 。4.Imsorry,butIwasjustonmywayout.CanIgetbacktoyoulater

19、?很抱歉，我正好要出門?？刹豢梢陨院笤俅蚪o你。這里沒(méi)有這個(gè)人1.Imsorry,butwehavenoonebythatnamehere.對(duì)不起，這里沒(méi)有人叫那個(gè)名字2.WedonthaveanySmithworkinghere.沒(méi)有史密斯在這邊工作。3.ThisisnotFranklinCompany.這里不是富蘭克林公司。要找的人不在的理由1.Heisnotinrightnow.他現(xiàn)在不在。2.NooneanswersinMr.Scottsoffice. 史考特先生的辦公室沒(méi)人接 。3.Hesherebuthesnotathisdeskrightnow. 他有來(lái)上班，不過(guò)現(xiàn)在不在座位上。4

20、.Hehasntcometotheofficeyet. 他還沒(méi)到辦公室。5.Imsorry,butheisoutrightnow. 很抱歉，他剛才外出了。解析1.表達(dá)不在的理由中，上廁所這句是絕對(duì)不能說(shuō)的。2.表達(dá)在或不在時(shí)，也可以用比較簡(jiǎn)單的：Hesin(out)./Heisnotinhisoffice./Hesoutofoffice.休假中1.Heisofftoday.他今天休假。2.Hesonvacationthisweek.他本周休假。3.HeisonvacationuntilnextWednesday.他休假到下周三。回家了1.Hehasgonefortheday.他已經(jīng)回去了。2.

21、Hesalreadyleftforhometoday.他已經(jīng)離開(kāi)回家了。3.Hehasgonehome.他回家了。生病請(qǐng)假1.Hesabsentbecauseheissicktoday. 他今天生病所以沒(méi)來(lái)。2.Hesonsickleavetoday. 她今天請(qǐng)病假。3.Shesonmaternityleavenow. 她在休產(chǎn)假。出差1.HesinNewYorkonbusiness. 他在紐約出差。2.HeleftforNewYorkonbusinessuntilJuly22nd. 他到紐約出差，要到7月22日才能回來(lái)。3.Heisonabusinesstrip.他正在出差。我將轉(zhuǎn)達(dá)你的留言

22、1.Illgiveheryourmessageassoonas possible. 我將盡快地轉(zhuǎn)達(dá)您的留言給她。要找的人已調(diào)職 1.Imsorry.Mr.Scottwastransferredtoourbranchoffice.對(duì)不起，史考特先生已經(jīng)轉(zhuǎn)調(diào)到分公司。2.Mr.Smithtookoverhisjob.Illconnectyou.Onemoment,please.史密斯先生接替了它的工作。稍待一會(huì)兒，我?guī)湍戕D(zhuǎn)接。 要找的人已離職1.Heleftthiscompanylastweek.他上個(gè)月離開(kāi)這家公司了。2.Heisnolongeratthiscompany.他已經(jīng)不在本公司工作了

23、。 少頁(yè)了 1.Someofthepagesofyourfaxaremissing.你的 少了幾頁(yè)。2.Wedidntreceivethethirdpageofyourfax.我沒(méi)有收到你的 的第三頁(yè)。3.Wedidntreceiveyourfax,wouldyoupleasesenditagain?我們沒(méi)有收到你的 ，能請(qǐng)你再傳一次嗎？4.Yourfaxisntreadable. 看不清楚。5.Yourfaxishardtoreadsincethelettersaretoosmall.你的 字太小很難看清楚。約時(shí)間見(jiàn)面 1.WoulditbepossibletoseeMr.Scottsome

24、timethisweek?請(qǐng)問(wèn)這星期能否跟史考特先生見(jiàn)個(gè)面？2.Idliketomeetyouthedayaftertomorrow.我想在后天拜訪你。3.Idliketotalktoyouaboutthenewproduct.我想要和你談?wù)勑庐a(chǎn)品。4.IdliketomakeanappointmentwithMr.Scott.我想要跟史考特先生約個(gè)時(shí)間見(jiàn)面。在外國(guó)事事都要先行預(yù)約，小到人家家里拜訪，大到見(jiàn)公司老板都是要先預(yù)約的。直接或臨時(shí)求見(jiàn)，除非很緊急，否則是很不禮貌的。變更約會(huì)日期1.IdliketocancelmyappointmentwithMr.Scott.我想取消和史考特先生的約

25、會(huì)。2.Somethingurgenthascomeup.CouldIpostpone ourappointment.發(fā)生了一些急事。我倆的約會(huì)能不能延期？3.MayIaskyoutopostponethemeetinguntilthe dayaftertomorrow?可以要求你將會(huì)面時(shí)間延到后天嗎？ 表達(dá)謝意或寄托希望（to show your gratitude for calling or express your hope and wishes） Thankyouforcalling. 謝謝你來(lái)電。 Itwaskindofyoutocallme. 感謝你打給我。 Nicetalkin

26、gtoyou. 很高興跟你談話。 Callmeagainanytime. 請(qǐng)隨時(shí)再打 給我。MybestwishestoJane. 請(qǐng)代我問(wèn)候珍妮。Letskeepintouch,good-bye. 保持聯(lián)絡(luò)，再見(jiàn)。SeeyounextTuesday,then. 那么下周二見(jiàn)。.51Making a telephone Conversation李麗給Smith先生打 ， 接聽(tīng)者去看他在不在，過(guò)會(huì)，Smith來(lái)接 ，李麗問(wèn)是否把合同發(fā)過(guò)來(lái)，Smith說(shuō)已發(fā)并打過(guò) 但沒(méi)人接聽(tīng)，李麗查郵箱看到郵件。Making a telephone Conversation Ford: hello!Lili: h

27、ello, this is lili from Great Wall Motor Company in China. Can I speak to Mr. Smith?Ford: Just hold, Ill see if hes here.Lili: ok.Smith: hello, this is John speaking.Lili: Mr. Smith, this is lili, I wonder whether you have sent us the contract.Making a telephone ConversationSmith: I sent it just now

28、, and I called you an hour ago, but nobody answered. Lili: oh, let me see, Ive received it, thank you! Smith: Youre welcome.Lili: Nice talking to you, bye.Smith: Bye-bye。A: Good afternoon, Sales Department. May I help you? 下午好，銷售部，我能幫你什么忙嗎？ B: Could I speak to Mr. Bush, please? 可以和Bush先生說(shuō)話嗎？ A: Ill see if he is available. Who shall I say is calling, please? 我要看一看他是否在。請(qǐng)問(wèn)我得告訴他誰(shuí)打來(lái)的？ B: John Smith. A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, Im afraid. Can I help you? 請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開(kāi)會(huì)，我可以幫你忙嗎