1、何何 蕓蕓服服務(wù)語(yǔ)務(wù)語(yǔ)言言訓(xùn)練訓(xùn)練p Job Interviewp Hotel Introductionp Servicing in Front Office p Servicing in HSKPp Servicing in F&BBefore the Interview - Get Ready Know the company and possible positions Review your resume and know yourself Anticipate typical interview questions and practice interview answers Its

2、 okay to be nervous, the interviewer probably is too English: Prepare in Chinese and speak out English in your own wordsJob InterviewDuring the Interview Be confident and use positive statements, “I can, I will, I do” Always provide accurate information Impact of ones presence: 55% body language 38%

3、 voice tone 7% word contentJob InterviewDuring the Interview Use eye contact but not to stare SMILE occasionally Be initiative and show them you are ready for the job It is okay to: Ask for a moment to think about your answer Ask for the question to be repeated Have grammar mistakes Use simple sente

4、ncesJob InterviewBehavioral Interviews Are based on the idea that a potential employees past performance is the best predictor of their future performances and it increases an employer chance of picking the best candidate for the job. These questions usually begin with Describe a situation that you.

5、 Give a specific example of. Give me an example of a time when you gave a suggestion or recommendation to improve What interests you about this position?Job InterviewQuality Answers Keep them business focused Mentions skills that are relevant to the job Back up what you say with examples Be positive

6、 never “bad mouth” another employer Show motivation Show honestyJob InterviewTips for the Interview List the specific qualifications and requirements sought by the employer. Match these qualifications with the accomplishments that you already wrote down In order to support this, identify and list sp

7、ecific examples of your past accomplishments Structure your answers to speak to your qualifications, be concrete and detailedJob InterviewSummary You know yourself and what you have to offer. You know the organization and the benefits you would bring to it. You know answers to probable questions. Yo

8、uve practiced, practiced, practiced your delivery. Youve practiced your smile, eye contact, and firm handshake.Job InterviewPractice A 30-second self introductionHotels You May Go China Hotel / Marriott Hotel Garden Hotel Holiday Inn City Center The Ritz-Carlton, Guangzhou Hotel Chimelong Hotel Phoe

9、nix Hotel Oriental Resort Hotel IntroductionWhat information are expected? General background: star, character, years Location & Conveniences Rooms Restaurants Other services and facilitiesHotel IntroductionThe Garden Hotel Guangzhou As a luxury platinum 5-star hotel in the city centre of Guangzhou,

10、 The Garden Hotel Guangzhou is centrally located on Huanshi Dong Lu, in the heart of Guangzhous prosperous business district. The hotel is 35 kilometers from Guangzhou Baiyun International Airport, a short 10 minute drive to the Guangzhou Railway Station with the new Taojin Station of Metro Line 5 l

11、ocated right in front of the hotel. The Garden Hotel is also within easy reach of many of the tourist and leisure attractions of Guangzhou including the historic Sun Yat-Sen Memorial Hall and Yuexiu Park as well as some of the best shopping, dining and entertainment in town!Hotel Introduction翻譯The G

12、arden Hotel Guangzhou 廣州花園酒店是位于廣州市中心的一家奢華五星級(jí)酒店, 它位于廣州繁華的商業(yè)區(qū)中心的環(huán)市中路上。酒店距離廣州白云國(guó)際機(jī)場(chǎng)約35公里，離廣州火車站也只需10分鐘車程，地鐵五號(hào)線淘金站更是近在門前?？拷猩郊o(jì)念堂、越秀公園等旅游景點(diǎn)和市內(nèi)各大購(gòu)物娛樂(lè)中心，是商旅人士居停的首選。 Hotel IntroductionThe Garden Hotel Guangzhou The Garden Hotel Guangzhou features 828 rooms and suites, all comfortably furnished and offering

13、a wide range of amenities. And whatever cuisine takes your fancy, youll be able to find it at The Garden Hotel. The hotel offers a wide range of dining options, with different restaurants and bars, including the buffet Restaurant on the 30th floor of the hotel tower, the Japanese Restaurant and the

14、Chinese Restaurant. The most exclusive dining establishment at The Garden Hotel, however, is the elegant French Restaurant, which offers the finest French cuisine. Hotel Introduction翻譯The Garden Hotel Guangzhou 花園酒店擁有828間設(shè)備舒適、設(shè)施齊全的客、套房。無(wú)論您喜歡什么樣的美食，您都能花園酒店享用到。酒店擁有多間各具特色的中西餐廳及酒吧，例如30樓的自助餐廳、日本餐廳和中餐廳?；▓@

15、酒店最獨(dú)特的是供應(yīng)精致正宗的法式菜肴的高雅華麗的法國(guó)餐廳。Hotel IntroductionThe Garden Hotel Guangzhou The Garden Hotel Guangzhou offers distinctive services and facilities such as 24-hour butler service, 24-hour gym as well as free in-room broadband internet. The Garden Hotel is an ideal venue for meetings and banquets featuring ten multi-fun