汽車英語(yǔ)汽車商務(wù)英語(yǔ)Lesson1CustomerReceptionⅠWarming-upPartone目錄NewWordsandUsefulExpressionsParttwoSituationsPartThreePracticePartFourWarming-upPartone：Makeyourchoice:1.Asasalesman，whatdoyouthinkaboutdeveloping/prospectingnewcustomers?()Waitingin4Sstore.（

）Introducedbyregularcustomers.（

）Holdingeventstoattractinterestedcustomers.1Warming-upPartone：Makeyourchoice:2Warming-upPartone：2.Asasalesman，whatwillyoudototurnyourcustomers'goodwillintosales?（

）Makephonecallstothem.（

）Makeappointmentswiththem.（

）Nevergiveupiftheyrefuseyou.（

）Visitthem.Makeyourchoice:343.Asasalesman，whatwillyoudowhenyoumakeanappointmentwithyourcus-tomer?（

）Makeaphonecalltomakesurethetimeandtheplace.（

）Waitforhimatthegivenplace.（

）Haveapleasanttalkwithhim.（

）Thankhimatlast.Warming-upPartone：Asasalesman,youshould:1.Bepreparedbeforevisitingcustomers.2.Makeareturnvisittotrackthecustomers.3.Makeadetailedrecordaboutthereceptiontelephones.Warming-upPartone：123NewWordsandUsefulExpressionsParttwo：autosaleconvenientexplanationdetailinformdialordern.汽車n.&v.銷售adj.方便的n.講解n.細(xì)節(jié)v.告知v.撥打電話v.訂購(gòu)disturbdefinitelysuggestionappointmentchoicefitv.打擾adv.明確地n.建議n.預(yù)約n.選擇v.供給，適應(yīng)Parttwo：NewWordsandUsefulExpressionsⅠ.Newwords1.Don'tIknowyou?2.I'veheardagreatdealaboutyou.3.lcan'tthankyouenough.4.Youhavemadeagoodchoice.5.'Thankyouforyourspendingsomuchtimeansweringmyquestions.6.Don'tforgetIllinviteyououttodin-nertonight.7.Shallwesaysevenoclock?8.I'msorrytotakeyousolongtime.9.Shallwefixatimeforatalk?10.Afriendofminerecommendedyou.1.我好像認(rèn)識(shí)您。2.久仰大名。3.真不知道該如何感謝您。4.您的眼力不錯(cuò)。5.謝謝您花那么多時(shí)間回答我的問(wèn)題。6.別忘了今晚我邀請(qǐng)你吃飯。7.那說(shuō)好七點(diǎn)鐘，行嗎?8.很抱歉占用你這么長(zhǎng)時(shí)間。9.我們能約個(gè)時(shí)間談?wù)剢?10.我的一個(gè)朋友推薦我來(lái)找你。Parttwo：NewWordsandUsefulExpressionsⅡ.UsefulexpressionsSituationsPartThree：SituationAMs.Liuismakingaphonecall.ShewantstoinformMr.Brownoftakinghiscar,butshedialsMrs.Smith'snumber.MayIspeakto...?PartThree：Situations(L—Ms.Liu，J—Jane，s—Smith)L:Hello，thisisLiuYanfromJiHengAutoSalesCompany.MayIspeaktoMr.Brown?Thecarheorderedisreadynow.J:lmafraidthatyoudialedawrongnumber.Wehaven'torderedacar.L:Really?J:Yeah，myhusbanddidn'ttellmethat.L:Justaminute.IsitthephonenumberofMr.Bown?J:No，it'sSmith's.I'mJaneSmith.L:Imsorryfordisturbingyou，Mrs.Smith.J:Itdoesn'tmatter.L:Mrs.Smith，wecumentlyhaveanewenergyelectriccarforsaleinourstore,whichisverycost-effective.Don'tyoutakeaninterestinbuyinganewcar?J:Yes，butlhavetotalkitoverwithmyhusband.SituationAMs.Liuismakingaphonecall.ShewantstoinformMr.Brownoftakinghiscar,butshedialsMrs.Smith'snumber.MayIspeakto...?PartThree：SituationsL:Oh，Isee.Whenisitallrighttocallyourhusband?J:Heusuallygetshomeatsix.L:Isee，thankyou.Illringyoubacklater，andIwishIwon'tdisturbyourdinner.J:Well，weoftenhavedinneraroundhalfpastsix.L:Thankyou.Pllcallyouagainlater.(Aftersixoclock，Ms.LiucallstheSmiths’again)L:Hello，Mr.Smith,please?Icalledyourwiferightthisafternoon，andshetoldmetophoneyouatthistimeoftheday.So，doyouplantobuyanewenergyelectriccar?s:Well，canyouintroduceit?L:Ourstorehasanelectriccarwhichisverycost-effective.Whenwillyoubefreetocometoour4Sstore?Iwillintroduceittoyouindetail.s:Iwillbefreenextweekend.L:Isee.Fllkeepintouchwithyou.Seeyounextweek.MakeyourchoiceaccordingtothesituationAPartThree：SituationsQuestionsAnswers()1.DoesMs.Liudialawrongnumber?A.Mrs.Smith.()2.Whoreceivesthephonecall?B.No，shedoesn't.()3.DidMr.andMrs.Smithorderacar?c.Yes，shedoes.()4.DoesMs.Liugiveuphercall?D.Aftersixoclock.()5.WhendoesMs.LiuphoneMr.Smith?E.No，theydidn't.SituationBLiuYanismakinganappointmentwithMr.Hunterbyphone.Areyoufreetomorrowmorningorafternoon?PartThree：Situations(L—Ms.Liu，H—Mr.Hunter)L:Hello，couldIspeaktoMr.Hunter?H:ThisisHunterspeaking.Mr.Hunterbyphone.L:;Mr.Hunter，thisisLiuYanfromJiHengAutoSalesCompany.Yesterdayyoucametoourcompanyforinformation.Youshowedgreatinterestinourcars,butleftatonce.H:Yes，lhadacallthenandlhadtoleave.Goahead.L:So，Mr.Hunter，whichmodeldoyouprefer，afuelcaroranelectriccar?H:lwanttobuyafuelcar.IaminterestedinAeolusAX7.L;Youhavemadeagoodchoice.Wecandefinitelyfityourneeds，andcanImakeasuggestion?H:Sure.Whatisit?L:Ifitisconvenientforyoutomorrow，youcancometoourstore.I'llgiveyouadetailedexplanation.Inthisway，youcanhaveabetterideaofthecar.Doyouagreewithme?SituationBLiuYanismakinganappointmentwithMr.Hunterbyphone.Areyoufreetomorrowmorningorafternoon?PartThree：SituationsH:Yes，howmuchtimewillittake?L:Nomorethan60minutes.Willyoubefreeontomorrowmomingorafternoon?H:Aftemoonisbetterforme.L:Would14:30beallright?H:It'sOK.L:Good.Iwillwaitforyoui