酒店情境英語情境一：前廳

任務一：入住Contents

1234ObjectivesUsefulExpressionBriefIntroductionVocabulary5SituationalConversationPART/01ObjectivesObjectivesThegeneralideaofmakingacheck-inVocabularyofmakingacheck-inTheusefulexpressionsofmakingacheck-inPART/02BriefIntroductionIntroductiontoCheck-inThemaindutiesofreceptiondepartmentare:welcomingandcheckinginofnewarrivalssellingthefacilitiesofahotelmaintainingrecordsofresidentguestsprovidingguestinformationforothersectionsofthefrontofficeandotherdepartmentsofahotelRoomStatusVacantandready:Theroomhasbeencleaned,andisreadyforuse.Occupied:Theroomisregisteredtoacurrentguest.Check-out:Theguesthaspaidthebillandleftthehotel.sleep-out:Theroomisreportedasoccupied,buttheroomwasnotusedandtheguestisnotpresent.Stay-over:Theguestwillstayintheroomatleastonemorenight.RoomStatusDoNotDisturb:Theguesthasrequestednottobedisturbed．Complimentary:Theguestdoesnothavetopayfortheroom．Skipper:Theguesthasleftthehotelwithoutpaying.Latecheck-out:Theguesthasrequestedandbeengivenanextensionoftheregularcheck-outtime.PART/03Vocabularyreception[r?‘s?p??n]n.接待Hewalkeddirectlytothereceptiondeskforcheckingin.他徑直走到前臺接待處進行入住登記。sign[sa?n]vt.&vi.簽名，簽署Wouldyoupleasesignyournameonthebill?請您在賬單上簽下您的姓名。NewWordsdeposit[d?‘pɑz?t]n.押金It’scommontoaskforadepositwhentheguestscheckin.客人入住時要求預付住宿押金是很正常的事。advanced[?d‘v?nst]adj.預付的Pleasepay$6ooforanadvanceddeposit.請支付600美元作為預付押金。NewWordsdelay[d?‘le]vt.延期，延誤Theairplanewasdelayedbecauseofthedensefog.飛機因濃霧延誤。luggage[‘l?ɡ?d?]n.行李Thebellboywillhelpyouwithyourluggage.行李員會幫您拿行李。NewWords

Vocabularyarrivaln.到來；到達；到達者criticaladj.批評的；決定性的impressionn.印象encounterv.遇到facilityn.設施；設備sectionn.部門；章節(jié)availabilityn.可用性；有效性approachn.方法；途徑suiten.套房categoryn.種類，分類validadj.有效的roomstatus房間狀態(tài)certificaten.證書；執(zhí)照，文憑scannern.[計]掃描儀；掃描器receiptn.收據couponn.優(yōu)惠劵venuen.發(fā)生地點；集合地點boostv.促進；增加ensurev.保證，確保；使安全distributev.分配；散布conciergen.門房；看門人complimentaryadj.贈送的；稱贊的walk-in散客eyecontact眼神交流registrationcard客人住宿登記卡PublicSecurityBureau公安局settletheaccount結賬cityledger掛賬guestfolio客史檔案inadvance提前a.m.shift=morningshift早班doublecheck確認仔細檢查；再次確認key…in…鍵入PART/04UsefulExpressionHowtofindoutiftheguesthasareservation如何確認客人是否有預訂(1)Haveyoumadeareservation?請問您做了預訂嗎？(2)Haveyoureservedaroom?您預訂了房間嗎？(3)Haveyoubookedanyrooms?請問您預訂了房間嗎？(4)Doyouhaveareservation?請問您有預訂嗎？KeyExpressionsKeyExpressionsHowtoasktheguesttofillouttheregistrationform如何請客人填寫登記表(1)Wouldyouliketoregister?請您登記一下好嗎？(2)Willyoupleasefilloutthisregistrationform?請您填寫這張登記表好嗎？(3)MayIhavealookatyourpassport?可以出示您的護照嗎？(4)Wouldyoumindfillingoutthisregistrationform?請您填寫這張登記表好嗎？(5)Pleasewriteoutyournationality/permanentaddress/yourpassportNo./visaNo./theexpirydateofyourpassport/theexpirydateofyourvisahere.請在這兒填寫您的國籍/居住地址/護照號/簽證號/護照有效期/簽證有效期。(6)Ineedyourpassportnumber/visanumber/signaturehere.請將您的護照號/簽證號/簽名寫在這兒。(7)Pleasesignyournamehere.請您在這兒簽名。

KeyExpressionsHowtogetinthedeposit,askwaysofpaying,andofferspecialroomrates

如何收取押金，詢問支付方式和回復特殊房價(1)Werequireadepositofonenight’sroomrateinadvancetosecureyourreservation.為保證您的預訂，我們需要提前收取一晚的房費作為押金。(2)Wouldyoumindpayingthedepositatthecashier’soverthere?請您在那邊的收銀臺支付押金。(3)Howwillyoubepaying,incash,bycreditcardsorwithtravelers’checks?請問您如何支付，付現、刷卡還是旅行支票？(4)Thechildrenwillbehalfprice.兒童半價。Howtoapologizeforoverbookingandrecommendhotels如何為超預訂道歉并推薦其他酒店(1)Sorry,and

Ihopeyou’llunderstand.請您諒解。(2)Sorry,buttheguesthasnotcheckedout.很抱歉，目前沒有客人退房。(3)Therearenocancellationsorno-showsallthetime.一直沒有客人取消預訂，也沒有做了預訂卻沒來的客人。(4)MayIrecommendanotherhotel?請問我可以向您推薦其他的酒店嗎？(e.g.forVIPsortoursorbecauseoftheirlocation)

KeyExpressionsPART/05SituationalConversationSituationalConversationDialogue1AttheEntranceScene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforwardtomeettheguests,opensthedoorofthecarforthem.Dm:Goodevening,sirandmadam.Welcometoourhotel.B(MrBellow):Thanks.Goodevening.Dm:(Doormanopensthetrunkoutthebaggageandlooksatthenameonthebaggagetags.)I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?SituationalConversationB:Er…Maybefive,Margaret(M)?Dm:Five?Oh,sorry.Letmehaveacheckagain.M:Oh,no,Henry.Alwayspoormemory!We’vegotonlyfour.B:Isee.(Tothedoorman)Sorry,boy.You’reright.Fourpieces.Dm:Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.Afteryou,please.B:Yes,thankyou.SituationalConversationDialogue2TheRegistrationScene:Mr.Bellow(B)checksinattheReceptionDesk.Receptionist(R):Goodevening.WhatcanIdoforyou,sir?B:Ibookedatwin-bedroomwithbaththreeweeksago.I’mHenryBellow.R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiting,sir.Yes,youhavereservedaBritishsuitefromtodaytothe29th.B:Yes,exactly.SituationalConversationR:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback.)Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:I’lltakecareofit.(Fillingouttheform)Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtraveler’schecks?R:Certainly.Here’sthekeytoRoom908.Pleasekeepit.Andthebellmanwillshowyouup.(Abellmancomesover.)Haveaniceevening,sir.Andenjoyyourstay.B:Thankyou.SituationalConversationDialogue3ReceivingaWalk-inGuestScene:Agentlemanstepsin,tryingtofindaroomforthenight.Receptionist(R):Goodafternoon,sir.MayIhelpyou?Client(C):Yes,please.I’vejustarrivedfromHongKong.Couldyouletmehavearoomforthisevening?R:Haveyoumadeareservation,sir?C:I’mafraidnot.R: