酒店專業(yè)英語(yǔ)HospitalityEnglish主講人：Bar

Task1TakingCocktailOrders

Vocabulary

softdrink軟飲料whiskey威士忌dark/whiterum黑/白朗姆酒vodka伏特加

gin金酒，杜松酒gingerale姜汁無(wú)酒精飲料cola可樂(lè)Vermouth苦艾酒angosturabitter安古斯圖拉苦酒triplesec橙皮甜酒ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguestcomestothebarandwantstoorderacocktail,buthedoesn’tknowwhichone.Thebartendercomestoservehim.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestGoodevening，ladiesandgentlemen.Whatwouldyouliketodrink?WhatcanIgetyou?

—————————————————————————————2.Guestorderthewine

Vodkaandorange,please—plentyoficeBrandyandcokeplease.FormeaGinandTonicwithloadsoficeandlemon.Whiskeyontherocks,please.

—————————————————————————————————————Learnthetaskstepbystep3.Introducecocktails(themainingredients,andprice)Manhattan:ItisaclassicdrinkwithCanadianwhiskey,vermouthandangosturabitter.It’sservedstraightuporontherocks.LongIslandIceTea:Tequila,whiterum,vodka,gin,triple,sec,lemonjuice,sugarandcola.FruitJuiceCup:Ithaschampagne,darkrumorangejuice,lemonjuice,pineapplejuice,sugarandgingeraleinit.

——————————————————————————Learnthetaskstepbystep

4.Asktheguest’spreferenceIsthatwithiceandlemon,madam?Withorwithoutwater,sir?Servedstraightup,orwithice,orwithsodawater?

———————————————————————————5.Askthewaysofpaying

Areyouaguestatthehotel,madam?Wouldyouliketochargethistoyourroom,sir?ShallIchargethistoyourroom,sir?

———————————————————————————Learnthetaskstepbystep6.PromotionCanIgetyouanotherdrink,madam？Wouldyoulikeanotherbeer,sir?Sameagain,madam?Anotherround,sir?

———————————————————————————7.ServethewineHereisChateauMontfort1999.(Showingthewinebottle)(Openingthebottle,handingthecorktotheguestandpouralittleinthewineglass)Pleasehaveataste,sir.Wouldyouliketotasteit?

—————————————————————————————Learnthetaskstepbystep8.WishtheguestsenjoythewinePleasetakeyourtimeandenjoyit.Pleasetakeyourtime.

————————————————————————————TPracticethetaskHEERPracticethetask

Aguestcomestothebarandwantstoorderacocktail,buthedoesn’tknowwhichone.Thebartendercomestoservehim.Workinpairstorole-playaconversationwithyourpartner.Youactasthebartender,andyourpartnertheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Helenisawaitressinawesternrestaurant,shetakesordersfortheguest.AssessmentChartName:Position:Task:Content:☆

☆☆

☆☆☆

1.Complete

□□□2.Well-organized

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□3.Creative

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□Language:

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☆☆

☆☆☆

1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

☆☆

☆☆☆

1.Withconfidence□□□2.Withcourtesy

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3.Withgoodserviceattitude□□