n素質(zhì)能力模型在人力資源管理中的應(yīng)用-職位素質(zhì)描述-素質(zhì)能力評估-職位素質(zhì)描述-素質(zhì)能力評估素質(zhì)能力的各種應(yīng)用及其影響力 /(KCIS)PerformanceManagement績效管理PerformanceManagement績效管理44n素質(zhì)能力模型在人力資源管理中的應(yīng)用-職位素質(zhì)描述-素質(zhì)能力評估職位素質(zhì)描述的定義和目的n用于進行任職者的勝職評估。即對于職位要求的最相關(guān)和重要的素質(zhì)和職位素質(zhì)描述的參與角色），職位素質(zhì)描述的參與角色（續(xù)）職位素質(zhì)描述的流程－核心素質(zhì)能力4.設(shè)置期望的“精通層級”職位素質(zhì)描述的流程－核心素質(zhì)能力責(zé)任范圍＝核心素質(zhì)“團隊合作”職位素質(zhì)描述的流程－核心素質(zhì)能力 職位素質(zhì)描述工作表 職位素質(zhì)描述工作表ProjectMgrGr7ProjectMgrGr8ProjectMgrGr10TechnicalSvcMgr(11)SnrExecITMgr(12)職位素質(zhì)描述的流程－核心素質(zhì)能力職位素質(zhì)描述的流程－核心素質(zhì)能力 職位素質(zhì)描述工作表ProjectMgrGr71ProjectMgrGr82ProjectMgrGr103TechnicalSvcMgr(11)1SnrExecITMgr(12)2職位素質(zhì)描述的流程－核心素質(zhì)能力核心素質(zhì)能力職位素質(zhì)描述的流程-核心素質(zhì)能力2.職2.職“精通層級“精通層級”職位素質(zhì)描述工作表ProjectMgrGr711XXProjectMgrGr821XXProjectMgrGr1032XXXXTechnicalSvcMgr(11)11XXSnrExecITMgr(12)22XXXX職位素質(zhì)描述的流程－核心素質(zhì)能力4.設(shè)置期望的“精通層級”職位素質(zhì)描述的流程－核心素質(zhì)能力””ProjectMgrGr7111111XXProjectMgrGr8212121XXProjectMgrGr10323232XXTechnicalSvcMgr(11)111112XXSnrExecITMgr(12)222222XX7職位素質(zhì)描述的流程－核心素質(zhì)能力ProjectMgrGr7111111ProjectMgrGr8212121ProjectMgrGr10323232TechnicalSvcMgr(11)111112SnrExecITMgr(12)222222s15CustomerFocus(D)Developing(E)Effective(E)Effective(R)RoleModel(R)RoleModels53DriveForResults(D)Developing(D)Developing(E)Effective(R)RoleModel(R)RoleModels14Creativity(D)Developing(D)Developing(E)Effective(R)RoleModel(R)RoleModelTeamwork(D)Developing(E)Effective(E)Effective(R)RoleModel(R)RoleModels32(D)Developing(D)Developing(E)Effective(E)Effective(E)Effectives22EthicsandValues(D)Developing(D)Developing(D)Developing(E)Effective(E)Effectives51ProblemSolving(D)Developing(E)Effective(R)RoleModel(R)RoleModel(R)RoleModels63(D)Developing(D)Developing(E)Effective(E)Effective(R)RoleModels27Informing(D)Developing(E)Effective(E)Effective(R)RoleModel(R)RoleModels67WrittenCommunications(D)Developing(E)Effective(E)Effective(E)Effective(R)RoleModels47Planning(D)Developing(D)Developing(E)Effective(E)Effective(E)Effective職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力5.設(shè)置期望的“精通層級”職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力責(zé)任范圍＝專業(yè)素質(zhì)“編碼”職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力）；職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力職位素質(zhì)描述工作表職位素質(zhì)描述工作表ProjectMgrGr7ProjectMgrGr8ProjectMgrGr10TechnicalSvcMgr(11)SnrExecITMgr(12)職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力職位素質(zhì)描述工作表職位素質(zhì)描述工作表ProjectMgrGr71ProjectMgrGr82ProjectMgrGr103TechnicalSvcMgr(11)1SnrExecITMgr(12)22職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力職位素質(zhì)描述工作表職位素質(zhì)描述工作表ProjectMgrGr711XXProjectMgrGr821XXProjectMgrGr1032XXXXTechnicalSvcMgr(11)11XXSnrExecITMgr(12)22XXXX的“精通層級”職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力的“精通層級”職位素質(zhì)描述工作表職位素質(zhì)描述工作表ProjectMgrGr7111111XXProjectMgrGr8212121XXProjectMgrGr10323232XXTechnicalSvcMgr(11)111112XXSnrExecITMgr(12)222222XX職位素質(zhì)描述的流程－專業(yè)素質(zhì)能力的“精通層級”職位素質(zhì)描述工作表職位素質(zhì)描述工作表ProjectMgrGr7111111ProjectMgrGr8212121ProjectMgrGr10323232TechnicalSvcMgr(11)111112SnrExecITMgr(12)22222288n素質(zhì)能力模型在人力資源管理中的應(yīng)用-職位素質(zhì)描述-素質(zhì)能力評估素質(zhì)能力評估目的素質(zhì)能力評估目的-作為績效管理的一部分，影響績效成績-作為培訓(xùn)需求和發(fā)展計劃的依據(jù)-作為招聘和選拔的工具-記入職業(yè)生涯管理的基礎(chǔ)數(shù)據(jù)庫素質(zhì)能力評估準備素質(zhì)能力評估準備-誰評估？-工具？-步驟？-結(jié)果的表現(xiàn)形式？-培訓(xùn)和溝通資料？素質(zhì)能力評估者-組織環(huán)境-反饋工具-評估者的準備-數(shù)據(jù)處理和報告-被評估者的準備-其他素質(zhì)能力評估步驟－使用個人、直接和相關(guān)上級評估方式-工具使用-評估的目的和應(yīng)用-評估的原則和流程-評估參與人員的角色：評估者、人力資源、被評估者、審核素質(zhì)評估的5步曲對每個素質(zhì)能力:Step1Step2Step5KCI與此職位相關(guān)?Step3任職人的實際表現(xiàn)此KCI在現(xiàn)實中的Step3任職人的實際表現(xiàn)Step4Ratetheperson解釋評估分值原因改進建議素質(zhì)能力評估工具－示例行為反饋表?如不了解被評估者的行為，請注明“不能判斷”素質(zhì)能力評估工具－示例行為反饋表KCI行為出現(xiàn)的頻度UnabletoInfrequently/NeverFrequentlyConsistently素質(zhì):ABC12345ooooo素質(zhì)能力評估工具－示例素質(zhì)評估反饋匯總核心素質(zhì)評估反饋報告CORECOMPETENCIES1.OPERATIONALEXCELLENCEFEEDBACKRATINGSFORTARGETLEVEL:____3___CATEGORIESNO.OFRESPONSESAVERAGERATINGSDISTRIBUTION12345Self11RO13.01Co-workers/Peers43.04Customers63.0222DirectReports43.04FullPanel3.023ROCompetencyRating(weightageof50%):3.0FullPanelCompetencyRating(weightageof50%):3.0OVERALLCOMPETENCYRATINGS:____3.0_____(SumofROandFullPanelCompetencyRatingsxWeightage)DirectReports:DirectReports:COMMENTSCOMMENTS-RO:Co-workers/Peers:Customers:專業(yè)素質(zhì)能力評估反饋報告1.PROJECTMANAGEMENTFEEDBACKRATINGSFORTARGETLEVEL:____3____CATEGORIESNO.OFRESPONSESAVERAGERATINGSDISTRIBUTION12345Self11RO11Co-workers/Peers44Customers6222DirectReports44FullPanel23ROCompetencyRating(weightageof50%):3.0FullPanelCompetencyRating(weightageof50%):3.0OVERALLCOMPETENCYRATINGS:_____3.0_____(SumofROandFullPanelCompetencyRatingsxWeightage)COMMENTSCOMMENTSRORO:Co-workers/Peers:Customers:DirectReports:反饋的情況反饋的情況示例1DISTRIBUTIONCategoriesResponsesAverageRating12345Self121Peer43.713InternalCustomer43.522Supervisor(RO)141FullPanel83.635PossibleInterpretation:UnrealizedStrengthAction:Checkcommentsforbetterunderstanding.DiscusswithROand/orpeer.Findwaystousethisstrengthmoreinone’sworkandbecomemoreawareofitsimpactonothers.示例2DISTRIBUTIONCategoriesNo.ofResponsesAverageRating12345Self141Peer42.331InternalCustomer42.0121Supervisor(RO)12.01FullPanel82.2152PossibleInterpretation:PotentialBlindspotAction:Checkcommentsforbetterunderstanding.DiscusswithROand/orpeer.ConsiderasimprovementprioritywithinPerformanceEnhancementActionPlan.reports.示例3－離散DISTRIBUTIONNo.ofCategoriesCategoriesResponsesAverageRating12345Self1Subordinate63.22InternalCustomer42.522Supervisor(RO)121PossibleInterpretation:Non-conclusivemessagefromratings.Maymeanthatcompetencyisnotwellunderstoodbythefeedbackprovidersandtherefore,thefeedbackisnotverymeaningful.Action:Checkcommentsforbetterunderstanding.DiscusswithROand/orpeer.SelectsomethingelseasPEOpriorityuntilthereismoreclarityfromfuturefeedback示例3A－出界點DISTRIBUTIONCategoriesNo.ofResponsesAverageRating12345Self131Peer43.3121Subordinate63.2123InternalCustomer43.331Supervisor(RO)141FullPanel3.5275PossibleInterpretation:Convergenceon3/4asreliablefeedbackrating,withanoutlierinthesubordinatecategory.Action:Focusonthedominateclusteroffeedbackratings.Donotobsessonthe“outlier”datapoints.Commentsmayprovidesomeinsightintoperceptionsofthe“outliers”.示例3B－兩級DISTRIBUTIONCategoriesNo.ofResponsesAverageRating12345Self141Peer44.331Subordinate62.0141InternalCustomer44121Supervisor(RO)141FullPanel3.214252PossibleInterpretation:Suggeststhatpersonbehavesdifferentlywithcustomers,peersandRO,thenwithsubordinates.Mayrepresenta“relativepower”response.Mayalsomeanthatsubordinatesviewcompetencyexpectationdifferentlythanotherpanelcategories.Action:Checkcommentsforbetterunderstanding.DiscusswithROand/orpeer.ConsiderasimprovementprioritywithinPerformanceEnhancementActionPlan,ifseenasamajorobstacletoperson’ssuccessasateamleader.素質(zhì)能力評估原則素質(zhì)能力評估原則-有時可能被評估人員表現(xiàn)出高層級的KCI但是未表現(xiàn)出低層級的KCI-如果對某些能力有疑問，請尋找相關(guān)信息n素質(zhì)能力模型在人力資源管理中的應(yīng)用-職位素質(zhì)描述-素質(zhì)能力評估 作為衡量團隊和個人的基礎(chǔ)的“績效”定義overall++=MeasurementofMeasurementofoverallcontributiononTargetsCompetencyProficiencyDemonstrated(usingProfile)OtherPerformanceFactors其他績效因素GROWTHOPERATIONS 轉(zhuǎn)向一種高績效文化通常要求員工調(diào)整其“舒適區(qū)”高業(yè)績的文化高業(yè)績的文化所需的舒適區(qū)高業(yè)績的文化所需的舒適區(qū)過渡績效經(jīng)理的角色分配角色分配員工績效分組角色分配員工績效分組教練75%績效優(yōu)秀導(dǎo)師25%教練50%績效不好績效顧問75% n 成人學(xué)習(xí)的模式–Simulations成人學(xué)習(xí)的模式–Visualizingyouracti3.Performing4.Reflecting–Self-reflection積極的學(xué)習(xí)者自測題Checktheresponsesthatbestmatchyou:績效強化行動計劃績效強化行動計劃PERFORMANCEENHANCEMENTACTIONPLANNAME:____________________________________________POSITIONTITLE:____________________GRADE:____________________________DEPARTMENT/SITE:_______________________________REPORTINGOFFICER:_________________________________________________________DATEOFPREPARATION/UPDATE:____/____/____DATEOFRODISCUSSION:____/____/______(DD/MM/YY)(DD/MM/YY)ACTIONPLANFORPERFORMANCEENHANCEMENT(appliestoemployee’spositionresponsibilitiesandotherassignmentsforcomingyear)PerformanceEnhancementOpportunities(PEO)ActionStepsandTimingCoursesOtherActivitiesLearningResources/OtherSupportsNeededProgressIndicatorsLearningAccomplishmentsandPerformanceBenefits2.3.COMMENTSONPERFORMANCEENHANCEMENTSOPPORTUNITIESReportingOfficer:Employee:DesiredFunctionalAreaExpoDesiredFunctionalAreaExposure:_________________________PriorityLevelo1sto2nd2._________________________o2nd3._________________________o2ndPreferredNextiDAPosition(s)Self-PerceivedReadiness1.PositionTitle:______________oReadyNowo1-2yrso3-5yrsoNotCertain2.PositionTitle:______________oReadyNowo1-2yrso3-5yrsoNotCertain3.PositionTitle:______________oReadyNowo1-2yrso3-5yrsoNotCertainPosition(s)areattractivetomebecauseofthefollowingfactors:________________________________________________________________________________________________________91職業(yè)生涯開發(fā)表格CAREERDEVELOPMENTPLAN(CDP)NAME:____________________________________________POSITIONTITLE:____________________GRADE:____________________________DEPART