第1頁(yè)_____________________學(xué)校離港服務(wù)英語(yǔ)教案標(biāo)題中橫線上請(qǐng)?zhí)顚懻n程或?qū)W科名稱；授課日期周次課次授課班級(jí)課時(shí)2課型課型可根據(jù)實(shí)際授課情況選填：新授課、練習(xí)課、復(fù)習(xí)課、講評(píng)課、實(shí)驗(yàn)課、實(shí)訓(xùn)課、實(shí)習(xí)課或?qū)嵺`課；③正文打印要求：如無(wú)特殊需要，文字請(qǐng)統(tǒng)一用宋體五號(hào)，段首縮進(jìn)2個(gè)字符，行距固定值16磅。新授課課題名稱ModuleFiveEtiquetteABC執(zhí)教教師一、教學(xué)目標(biāo)知識(shí)與技能：SsareabletoknowabouttheassociatedservicesatTerminalBuilding;masterrulesthatthegroundstaffattheairportshouldfollow;Broadcasttheannouncementsaboutpagingservice.過(guò)程與方法：Sscanunderstandandusewordsandrelatedphrasesthroughreadingexampledialogues,practicing,translatingandrole-playing.3、情感、態(tài)度與價(jià)值觀：Thegroundstaffshouldfollowtherulestodealwiththeemergenciespolitelyandpatiently.二、教學(xué)重點(diǎn)與難點(diǎn)重點(diǎn)：Therulesthatthegroundstaffattheairportshouldfollow難點(diǎn)：Broadcastingtheannouncements三、教學(xué)方法Task-basedCooperativeapproach四、教學(xué)輔助器具M(jìn)ulti-mediateachingfacilities五、教學(xué)過(guò)程WisdomWordsCourtesyistheinseparablecompanionofvirtue.禮貌和美貌是分不開的。Readingaloud：WordsandExpressionassociated[?‘s?u?i,eitid]有關(guān)聯(lián)的essential[?'sen?l]基本的；必要的；reroute[ri?'ru?t]為…改道behaviour[b?’he?vj?]行為，態(tài)度occur[?’k?:]發(fā)生harsh[hɑ:?]尖銳的irregularity[?,regj?’l?r?ti:]無(wú)規(guī)則tension[‘ten??n]緊張voucher[‘va?t??]代金券Readaloud.1.Politenessandwarm-heartedbehavioursareessentialforgroundstaff.禮貌、熱心地服務(wù)乘客是對(duì)地勤工作人員最基本的要求。2.Listentoyourpassengers.傾聽乘客的抱怨3.Letyourpassengersknowthatyou’resorryforanyinconveniencebroughttothem.讓乘客知道你因帶給他的不便而抱歉4.Givethereasonableexplanationfortheflightirregularity.解釋航班不正常的原因5.Avoidusingharshlanguage.避免使用嚴(yán)厲的言辭6.Keepspeakingkindlyandcalmlytohelpreducetension.平心靜氣地交流有助于緩解緊張局面7.Offerflightvouchersorreroutethepassengersaccordingtothecertainsituations.根據(jù)具體情況提供餐券或?yàn)槌丝椭匦掳才判谐蘌racticesayingthefollowingsentencestoyourpartners.1._________andwarm-hearted__________areessentialforgroundstaff.2._________yourpassengers.3.Letyourpassengersknowthatyou’resorryforany_______________________them.Givethe__________________fortheflight____________.5._______using________language.6.Keepspeaking_______and_______tohelp________________.7.Offer____________or______thepassengersaccordingtothe______________.TranslationWork傾聽乘客的抱怨讓乘客知道你因帶給他的不便而抱歉解釋航班不正常的原因避免使用嚴(yán)厲的言辭平心靜氣地交流有助于緩解緊張局面根據(jù)具體情況提供餐券或?yàn)槌丝椭匦掳才判谐?。AnnouncementforPagingServiceAttentionplease.JapanAirlinesFlightJAL412fromTokyoisnowarriving.PleasegetreadytomeetatInternationalArrivalGateonthefirstfloor.旅客們請(qǐng)注意，來(lái)自東京的日航412次航班現(xiàn)已到達(dá)。請(qǐng)于一樓的國(guó)際到達(dá)處接機(jī)。ChinaEasterAirlinespagingMissSmitharrivingonFlightMU584fromLosAngeles.WillMissSmithpleasecometotheinformationcounterinthebaggage-claimedarea.Thankyou.乘坐東航MU584次航班，來(lái)自洛杉磯的斯密斯小姐請(qǐng)注意，請(qǐng)您前往行李認(rèn)領(lǐng)處的問(wèn)訊臺(tái)，謝謝！Announcement

AirChinaispagingpassengerGeorgeWhitedepartingonFlightCA981toNewYork.WillpassengerGeorgeWhitepleasecometotheAirChinacounter.Thankyou!乘坐CA981次航班飛往紐約的旅客喬治懷特先生請(qǐng)注意，請(qǐng)您前往國(guó)航值機(jī)柜臺(tái)辦理登機(jī)。謝謝！AirChinaispagingpassengerGeorgeWhitedepartingonFlightCA981toNewYork.WillpassengerGeorgeWhiteimmediatelyboardtheflig