實用酒店英語智慧樹知到課后章節(jié)答案2023年下青島濱海學院青島濱海學院

第一章測試

Hereisthekey（

）Room908andyourroomcards.Pleasetakecareofthem.

A:in

B:for

C:of

D:to

答案:to

ABritishsuite（

）May26thtoMay29th.AmIcorrect,Mr.Bellow?

A:to

B:from

C:withD:on

答案:from

The（

）roomisaroomwithonelargebedfortwopersons.

A:suite

B:single

C:double

D:twin

答案:double

Wouldyoupleasereplacethedeparturedate（

）the28th,sir?

A:ofB:forC:toD:with

答案:with

Mr.Bellow,Iamthebellman.Letme（

）thebaggageforyou.

A:bringB:takeawayC:take

D:carry

答案:carry

Pleasetakethiselevatortotheninthfloor.The（

）willmeetyouthere.

A:floorattendant

B:housemanC:chambermaidD:waiter

答案:floorattendant

MayI（

）yourname,sir?

A:takeB:hadC:haveD:get

答案:have

（

）thesecondturningontheleftandthenaskagain.

A:Take

B:WalkC:LeaveD:Step

答案:Take

Pleasehold（

）andI’llhaveacheck.

A:withB:on

C:inD:up

答案:on

Sorrytohavekeptyou（

）,butMr.Drakeisnotinrightnow.

A:waitedB:waitingC:towait

D:wait

答案:waiting

Weneednottoreservearoominadvancewhenwehaveatripinthebusyseasons.

A:對B:錯

答案:錯

TheFrontOfficestaffshouldhaveaneatandsmartappearance.

A:對B:錯

答案:對

Ano-showguestisaguestwhomadeareservationbutdidn′tcometoourhotel.

A:錯B:對

答案:對

Weusuallygreettheguestsbeforedoingserviceforthem.

A:對B:錯

答案:對

AknowledgeoflanguagesisnotnecessarytotheFrontOfficestaff.

A:錯B:對

答案:對

Acollectcallshouldbepaidbyonewhomakesthecall.

A:錯B:對

答案:錯

Theguest’sextensionnumberisconfidentialinhotel.

A:錯B:對

答案:對

Itwillnotleaveagoodimpressioniftheoperatorisnotwelltrainedandpolite.

A:錯B:對

答案:對

TheFrontOfficeisnotonlythehotel'sshopwindow,butalsoitsnervecenter.

A:對B:錯

答案:對

TheguestscannotusetheAmericanExpressCardinChina'shotels.

A:對B:錯

答案:錯

第二章測試

Thefloorattendantstepsforward（

）theguests.

A:welcome

B:towelcomingC:welcomingD:towelcome

答案:towelcome

Mr.Bellow,howdoyou（

）thisroom?

A:think

B:like

C:thinkof

D:likeof

答案:like

Wewouldliketo（

）anapafterlunch.

A:have

B:makeC:wakeD:take

答案:take

Wealwaystrytohaveroomsmadeupearly（

）request.

A:aboutB:withC:onD:in

答案:on

Pardon,madam.I’mafraidIdidn't（

）you.

A:listen

B:knowC:followD:catch

答案:follow

（

）suchacase,thehotelshouldcertainlypayforit.

A:AboutB:On

C:At

D:In

答案:In

We（

）50%moreforexpressservice,butitonlytakes3hours.

A:haveB:cost

C:charge

D:pay

答案:charge

Itisvery（

）ofyoutowakemeupontime.

A:considerateB:considerC:considerating

D:considerable

答案:considerate

Theroom（

）isthesameasthatofRoom908.

A:rateB:chargeC:ratioD:price

答案:rate

Thisroomisveryquiet.IhopeIwillhavea（

）sleepthisevening.

A:voice

B:noisyC:noise

D:sound

答案:sound

Hotelguestscankeephisvisitorsovernightifthereisavacantbedinhisroom.

A:錯B:對

答案:錯

Thenormalvoltagein

China

is220V.

A:錯B:對

答案:對

Theroomattendantshouldchangelinenswhenmakinguptheroomfortheguests.

A:對B:錯

答案:對

Theroomattendantshouldreplacethetoiletneedswhencleaningtheguestroom.

A:錯B:對

答案:對

Acheck-outroomiswheretheguestsarechecked.

A:錯B:對

答案:錯

Expresslaundryservicechargesmore.

A:錯B:對

答案:對

Thehotelisnotresponsibleforanydamageinlaundry.

A:錯B:對

答案:錯

Lookingafterthebabyfortheguestispartofhousekeepingwork.

A:錯B:對

答案:對

Itisimportantthatcomplaintsshouldbefollowedup.

A:對B:錯

答案:對

Theroomattendantofthehotelshouldknowhowtovacuumthecarpet.

A:對B:錯

答案:對

第三章測試

（

）thereisn’tanyvacanttablesthen?

A:Whatif

B:HowC:IfD:Whether

答案:Whatif

Weopenat5:30,sir,andwe（

）thelastordersat10:30.

A:makeB:take

C:have

D:took

答案:take

Guest:Thankyouforyouradvice.

Waiter:（

）.

A:Nevermind

B:That′sallrightC:Itdoesn′tmatterD:Iamalwaysatyourservice

答案:Iamalwaysatyourservice

Ihave（

）atableforthiseveningbythephone.

A:reserving

B:bookingC:bookD:reserved

答案:reserved

Excuseme,sir.Haveyouanythingin（

）astowhattoorder?

A:headB:mouthC:heartD:mind

答案:mind

ItismyfirsttimetoChinaandIhaveno（

）aboutChinesefood.

A:ideaB:ideas

C:knowledgeD:knowledges

答案:idea

MayI（

）ittoyounow?

A:serveB:serves

C:servedD:serving

答案:serve

Idoapologize（

）givingyouthewrongdish.

A:forB:on

C:aboutD:to

答案:for

Wouldyoulikesomethingmore（

）theAmericanbreakfast,sir?

A:besidesB:exceptthatC:except

D:beside

答案:besides

YellowWineisfamousinChina.Itisakindof（

）.

A:distilledwineB:sparklingwineC:ricewineD:liquors

答案:ricewine

Tablereservationisonepartofrestaurantservice.

A:錯B:對

答案:對

Whenarestaurantisfull,thecaptainwaiterusuallyasksthegueststowaitinthewaitingroom.

A:對B:錯

答案:對

Wheneveraguestasksforsomethingyoushouldpromisetoprovideitrightaway.

A:對B:錯

答案:錯

Dealingwithcomplaintsisaneasyjobforthewaitersandwaitressinarestaurant.

A:對B:錯

答案:錯

Tosettleguest'scomplaints,youneedtolistenfirst.

A:對B:錯

答案:對

Guestsshouldnotsmokeinthenon-smokingarea.

A:對B:錯

答案:對

Whenawaiterdeliversbreakfasttot