Subject主題4Category,Item,AreaandSpecificQuestionsaskedbytheBaldrigeModel波多里奇所要求的類、條款、區(qū)域和特殊問題2023/6/71PreparedbyStategy,RiskandRating科飛咨詢翻譯CustomerandMarketFocus顧客和市場關(guān)注

StrategicPlanning戰(zhàn)略策劃HumanResourceFocus人力資源關(guān)注

ProcessManagement過程管理

Leadership領(lǐng)導(dǎo)力

BusinessResults經(jīng)營結(jié)果Measurement,Analysis,andKnowledgeManagement

Organizationalprofile:組織簡介Environment,RelationshipsandChallenges環(huán)境、關(guān)系和挑戰(zhàn)BaldrigeCriteriaforPerformanceExcellenceFramework:ASystemsPerspective波多里奇業(yè)績卓越框架：系統(tǒng)性方法2023/6/72PreparedbyStategy,RiskandRating科飛咨詢翻譯LeadershipTriad領(lǐng)導(dǎo)力三元組Leadership(Category1),StrategicPlanning(Category2),andCustomerandMarketFocus(Category3)representtheleadershiptriad.TheseCategoriesareplacedtogethertoemphasizetheimportanceofaleadershipfocusonstrategyandcustomers.Seniorleaderssetyourorganizationaldirectionandseekfutureopportunitiesforyourorganization.

領(lǐng)導(dǎo)力（第1類），戰(zhàn)略策劃（第2類），顧客和市場關(guān)注（第3類）是領(lǐng)導(dǎo)力三元組。這些類放在一起是為了強調(diào)領(lǐng)導(dǎo)關(guān)注戰(zhàn)略和顧客的重要性。高層領(lǐng)導(dǎo)建立組織的方向并尋求組織未來的發(fā)展機會。2023/6/73PreparedbyStategy,RiskandRating科飛咨詢翻譯ResultsTriad結(jié)果三元組HumanResourceFocus(Category5),ProcessManagement(Category6),andBusinessResults(Category7)representtheresultstriad.Yourorganization’semployeesanditskeyprocessesaccomplishtheworkoftheorganizationthatyieldsyourbusinessresults. 人力資源重點（第5類）、過程管理（第6類）、以及經(jīng)營結(jié)果（第7類）是結(jié)果三元組。組織的員工及其關(guān)鍵過程是完成經(jīng)營結(jié)果的全部。AllactionspointtowardBusinessResults—acompositeofcustomer,productandservice,financial,andinternaloperationalperformanceresults,includinghumanresourceandsocialresponsibilityresults. 所有活動都是以綜合經(jīng)營結(jié)果為導(dǎo)向—顧客群、產(chǎn)品和服務(wù)、財務(wù)的以及內(nèi)部運作的業(yè)績結(jié)果，包括人力資源和社會責(zé)任結(jié)果。2023/6/74PreparedbyStategy,RiskandRating科飛咨詢翻譯SystemFoundation體系建立基礎(chǔ)Measurement,Analysis,andKnowledgeManagement(Category4)arecriticaltotheeffectivemanagementofyourorganizationandtoafact-basedsystemforimprovingperformanceandcompetitiveness.Measurement,analysis,andknowledgeserveasafoundationfortheperformancemanagementsystem.

測量、分析及知識管理（第4類）是組織的有效管理以及以事實為基礎(chǔ)的、提高業(yè)績和競爭力的體系的關(guān)鍵。測量、分析及知識能夠作為業(yè)績管理體系的基礎(chǔ)。2023/6/75PreparedbyStategy,RiskandRating科飛咨詢翻譯KeyCharacteristicsoftheCriteria-FocusonBusinessResults

標(biāo)準(zhǔn)的關(guān)鍵特征——關(guān)注經(jīng)營結(jié)果（1）FocusonOrganizationalperformanceareas: 組織業(yè)績領(lǐng)域聚焦：

(1)customer-focusedresults,(2)productandserviceresults,(3)financialandmarketresults,(4)humanresourceresults,(5)organizationaleffectivenessresults,includingkeyinternaloperationalperformancemeasures,(6)governanceandsocialresponsibilityresults.

（1）關(guān)注顧客的結(jié)果，（2）產(chǎn)品和服務(wù)結(jié)果，（3）財政和銷售結(jié)果，（4）人力資源結(jié)果，（5）組織的效力結(jié)果，包括關(guān)鍵的內(nèi)部經(jīng)營業(yè)績測量，（6）管理和社會責(zé)任結(jié)果。2023/6/76PreparedbyStategy,RiskandRating科飛咨詢翻譯KeyCharacteristicsoftheCriteria-FocusonBusinessResults

標(biāo)準(zhǔn)的關(guān)鍵特征——關(guān)注經(jīng)營結(jié)果（2）

Usecompositeindicatortoensurethatstrategiesarebalancedbetweenimportantstakeholders,orshort-andlong-termgoals.使用綜合指標(biāo)以確保戰(zhàn)略在重要的利益相關(guān)方，或短期、長期目標(biāo)間的平衡

(Amongthe7Categories,45%ofthescoresareallocatedtotheBusinessResultsCategory)

（在7大類之間，45%的分?jǐn)?shù)分配在經(jīng)營結(jié)果這一類）2023/6/77PreparedbyStategy,RiskandRating科飛咨詢翻譯KeyCharacteristicsoftheCriteria-NonprescriptiveandAdaptable(1)

標(biāo)準(zhǔn)的關(guān)鍵特性—非指令性的并且是適應(yīng)性強的(1)Thecriteriaismoreacollectionofthebestconceptsthanastandard.Therequirementsaretriggeredbyquestions(what,how).本標(biāo)準(zhǔn)與其說是一個標(biāo)準(zhǔn)還不如說是最佳概念的集合。標(biāo)準(zhǔn)中的要求是由問題（什么、怎樣）觸發(fā)的。- Organizationsareencouragedtodevelopanddemonstratecreative,adaptive,andflexibleapproachesformeetingbasicrequirements.Nonprescriptiverequirementsareintendedtofosterincrementalandmajor(“breakthrough”)improvements,aswellasbasicchange.

鼓勵組織發(fā)展并展示創(chuàng)造性的、適用的以及彈性的方法滿足基本要求。非指令性要求是為了培育漸進的及重大的（突破式的）改進。2023/6/78PreparedbyStategy,RiskandRating科飛咨詢翻譯Theselectionoftools,techniques,systems,andorganizationalstructureusuallydependsonfactorssuchasbusinesstypeandsize,organizationalrelationships,yourorganization’sstageofdevelopment,andemployeecapabilitiesandresponsibilities.工具、技術(shù)、體系以及組織結(jié)構(gòu)的選擇通常取決的要素有：經(jīng)營類型和規(guī)模、組織關(guān)系、組織的發(fā)展戰(zhàn)略，以及員工的能力和責(zé)任。Afocusoncommonrequirements,ratherthanoncommonprocedures,fostersbetterunderstanding,communication,sharing,andalignment,whilesupportinginnovationanddiversityinapproaches.重點在共同的基本要求而非共同的程序，可培育最佳的理解、溝通、共享和協(xié)調(diào)方法，同時支持創(chuàng)新和多樣性。KeyCharacteristicsoftheCriteria-NonprescriptiveandAdaptable(2)

標(biāo)準(zhǔn)的關(guān)鍵特性—非指令性的并且是適應(yīng)性強的(2)2023/6/79PreparedbyStategy,RiskandRating科飛咨詢翻譯KeyCharacteristicsoftheCriteria-MaintainingOrganization-WideGoalAlignment（1）

標(biāo)準(zhǔn)的關(guān)鍵特性—保持組織廣泛的目標(biāo)調(diào)整(1)ThesystemsperspectivetogoalalignmentisembeddedintheintegratedstructureoftheCoreValuesandConcepts,theOrganizationalProfile,theCriteria,andtheresults-oriented,cause-effectlinkagesamongtheCriteriaItems. 系統(tǒng)性的實施企業(yè)目標(biāo)一貫化體現(xiàn)在一個整合的架構(gòu)上，包括核心價值及觀念，組織解析、標(biāo)準(zhǔn)、及因果導(dǎo)向的經(jīng)營結(jié)果上。2023/6/710PreparedbyStategy,RiskandRating科飛咨詢翻譯KeyCharacteristicsoftheCriteria-MaintainingOrganization-WideGoalAlignment（2）

標(biāo)準(zhǔn)的關(guān)鍵特性—保持組織廣泛的目標(biāo)調(diào)整(2)AlignmentintheCriteriaisbuiltaroundconnectingandreinforcingmeasuresderivedfromyourorganization’sprocessesandstrategy.Theuseofmeasuresthuschannelsdifferentactivitiesinconsistentdirectionswithlessneedfordetailedprocedures,centralizeddecisionmaking,orprocessmanagement.Measurestherebyservebothasacommunicationstoolandabasisfordeployingconsistentoverallperformancerequirements.Suchalignmentensuresconsistencyofpurposewhilealsosupportingagility,innovation,anddecentralizeddecisionmaking. 標(biāo)準(zhǔn)中的一貫性建立在相關(guān)的組織過程和戰(zhàn)略所引發(fā)的測量上。使用測量能引導(dǎo)不同的活動的朝向同一方向，而較少需要詳細(xì)的程序、集中決策、或者過程管理。因此測量既可以作為溝通工具，又可以用來部署一致性的績效要求。一貫性在支持靈敏性、創(chuàng)新以及授權(quán)的同時，還能確保目標(biāo)的一致性。2023/6/711PreparedbyStategy,RiskandRating科飛咨詢翻譯KeyCharacteristicsoftheCriteria-SupportGoal-BasedDiagnosis

標(biāo)準(zhǔn)的關(guān)鍵特性—支持基于診斷所得出的目標(biāo)Andiagnosisassessmentprovidesaprofileofstrengthsandopportunitiesforimprovementrelativetothe19criticalbasicrequirements.TheScoringGuidelinesspellouttheassessmentdimensions-Approach,Deployment,andResults-andthekeyfactorsusedtoassesseachdimension.Inthisway,assessmentleadstoactionsthatcontributetoperformanceimprovementinallareas.Thisdiagnosticassessmentisausefulmanagementtoolthatgoesbeyondmostperformancereviewsandisapplicabletoawiderangeofstrategiesandmanagementsystems.診斷評估提供了與19個關(guān)鍵基本要求相關(guān)的改進機會和強點的剖析。計分指南清楚地說明了評估維數(shù)——方法、調(diào)整以及結(jié)果和評估每一維數(shù)的關(guān)鍵要素。用此種方式，評估能夠?qū)е仑暙I(xiàn)于所有區(qū)域業(yè)績改進的活動。診斷評估是一種有用的管理工具，并且適用于廣泛范圍的戰(zhàn)略和管理體系。2023/6/712PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/713PreparedbyStategy,RiskandRating科飛咨詢翻譯2003CategoriesandItems PointValues2003分類和條款 評價分?jǐn)?shù)1.Leadership領(lǐng)導(dǎo)力 1201.1OrganizationalLeadership(70),組織的領(lǐng)導(dǎo)力1.2SocialResponsibility(50)社會責(zé)任2.StrategicPlanning戰(zhàn)略策劃 852.1StrategyDevelopment(40),戰(zhàn)略發(fā)展2.2StrategyDeployment(45)戰(zhàn)略部署3.CustomerandMarketFocus顧客和市場關(guān)注 853.1CustomerandMarketKnowledge(40),顧客和市場知識3.2CustomerRelationshipsandSatisfaction(45)顧客關(guān)系和滿意度4.Measurement,Analysis,andKnowledgeManagement 90

測量、分析及知識管理4.1MeasurementandAnalysisofOrganizationalPerformance(45), 組織業(yè)績的測量和分析4.2InformationandKnowledgeManagement(45)信息和知識管理2023/6/714PreparedbyStategy,RiskandRating科飛咨詢翻譯2003CategoriesandItems PointValues2003分類和條款 評價分?jǐn)?shù)5.HumanResourceFocus人力資源關(guān)注 855.1WorkSystems(35),工作體系5.2EmployeeLearningandMotivation(25),員工學(xué)習(xí)和動機5.3EmployeeWell-BeingandSatisfaction(25)員工福利和滿意度6.ProcessManagement過程慣例 856.1ValueCreationProcesses(50),價值創(chuàng)造過程6.2SupportProcesses(35)支持過程7.BusinessResults經(jīng)營結(jié)果 4507.1Customer-FocusedResults(75)關(guān)注顧客的結(jié)果7.2ProductandServiceResults(75)產(chǎn)品和服務(wù)結(jié)果7.3FinancialandMarketResults(75)財政和市場結(jié)果7.4HumanResourceResults(75)人力資源結(jié)果7.5OrganizationalEffectivenessResults(75)組織效力結(jié)果7.6GovernanceandSocialResponsibilityResults(75) 管理和社會責(zé)任結(jié)果 TOTALPOINTS:10002023/6/715PreparedbyStategy,RiskandRating科飛咨詢翻譯ExpectationsaboutScores得分預(yù)計MostcompaniesthinktheyratemuchhigherontheBaldrigeScalethantheyreallymerit.Theresultsfromansweringquestionsurveysarenotreliable.PeopletendtothinkthattheyarefurtheralongapplyingtheBaldrigeCriteria.大多數(shù)公司自我評分的結(jié)果較客觀的實際分?jǐn)?shù)高很多。TheaveragecorporateAmericaisbetween150pointsto250points. 美國業(yè)界的平均分在150到250之間。ManycompaniesthathavewonBaldrigeAwardsreceivedscoresbetween650pointsand750points. 許多已經(jīng)獲得波多里奇獎的公司得分在650到750之間。Wedonothavetousethescoringsystemtocarryoutself-assessmenttoinitiateimprovementactions. 我們不一定要是用計分體系進行自我評估，開始改進活動。2023/6/716PreparedbyStategy,RiskandRating科飛咨詢翻譯

Process過程“Process”referstothemethodsyourorganizationusesandimprovestoaddresstheItemrequirementsinCategories1–6.ThefourfactorsusedtoevaluateprocessareApproach,Deployment,Learning,andIntegration(A–D–L–I).“過程”是指組織用于致力于1-6大類種條款要求的方法。用于評價“過程”的四大要素有方式、拓展、學(xué)習(xí)與整合（A-D-L-I）。2023/6/717PreparedbyStategy,RiskandRating科飛咨詢翻譯“Approach”refersto:”方式”是指：-themethodsusedtoaccomplishtheprocess,-完成過程所用的方法；-theappropriatenessofthemethodstotheItemrequirements,-方法對條款要求的適當(dāng)性；-theeffectivenessofuseofthemethods,-方法使用的有效性；-thedegreetowhichtheapproachisrepeatableandbasedonreliabledataandinformation(i.e.,systematic)-方式可重復(fù)操作的程度以及以可靠的數(shù)據(jù)和信息為基礎(chǔ)（即系統(tǒng)的）。2023/6/718PreparedbyStategy,RiskandRating科飛咨詢翻譯“Deployment”referstotheextenttowhich“拓展”是指下列各項的范圍：-yourapproachisappliedinaddressing,Itemrequirementsrelevantandimportanttoyourorganization,-方式被應(yīng)用與組織相關(guān)并重要的項目要求。-yourapproachisappliedconsistently,

-方式被一致的應(yīng)用。-yourapproachisusedbyallappropriateworkunits.

-方式被所有適當(dāng)?shù)墓ぷ鲉卧獞?yīng)用。2023/6/719PreparedbyStategy,RiskandRating科飛咨詢翻譯“Learning”refersto:”學(xué)習(xí)”是指：-refiningyourapproachthroughcyclesofevaluationandimprovement,

-通過評價和改進循環(huán)精煉你的方式；-encouragingbreakthroughchangetoyourapproachthroughinnovation,

-鼓勵通過創(chuàng)新獲得方式方面的突破性變化；-sharingofrefinementsandinnovationwithotherrelevantworkunitsandprocessesinyourorganization.-與組織的其他相關(guān)工作單元和過程共享改進與創(chuàng)新。2023/6/720PreparedbyStategy,RiskandRating科飛咨詢翻譯“Integration”referstotheextenttowhich“整合”是指下列項目的程度：

-yourapproachisalignedwithyourorganizationalneedsidentifiedinotherCriteriaItemrequirements,-你的方式與其他標(biāo)準(zhǔn)條款需求中識別的組織需求相匹配；

-yourmeasures,information,andimprovementsystemsarecomplementaryacrossprocessesandworkunits,-你的測量、信息和改進體系是充分的；

-yourplans,processes,results,analysis,learning,andactionsareharmonizedacrossprocessesandworkunitstosupportorganization-widegoals.-你的計劃、過程、結(jié)果、分析、學(xué)習(xí)，以及活動在整個流程和工作單位中協(xié)調(diào)一致，以支持組織廣泛的目標(biāo)。2023/6/721PreparedbyStategy,RiskandRating科飛咨詢翻譯Leadership領(lǐng)導(dǎo)力2023/6/722PreparedbyStategy,RiskandRating科飛咨詢翻譯Leadership(Category1)-Overview

領(lǐng)導(dǎo)力（第1類）-概述Leadershipaddresseshowyourseniorleadersguideyourorganizationinsettingorganizationalvalues,directions,andperformanceexpectations.Attentionisgiventohowyourseniorleaderscommunicatewithemployees,revieworganizationalperformance,andcreateanenvironmentthatencourageshighperformance.TheCategoryalsoincludesyourorganization’sgovernancesystem,itsresponsibilitiestothepublic,andhowyourorganizationpracticesgoodcitizenship.

領(lǐng)導(dǎo)力說明你的高層領(lǐng)導(dǎo)如何指導(dǎo)組織建立組織的價值、方向以及業(yè)績期望。要注意高層領(lǐng)導(dǎo)如何與員工溝通，評審組織的業(yè)績，并創(chuàng)建鼓勵高業(yè)績的環(huán)境。此類中還包括組織的治理體系，對公眾的職責(zé)，以及組織如何成為榮譽市民。2023/6/723PreparedbyStategy,RiskandRating科飛咨詢翻譯DefinitionofHighPerformance高業(yè)績的定義Theterm“high-performancework”referstoworkapproachesusedtosystematicallypursueever-higherlevelsofoverallorganizationalandindividualperformance,includingquality,productivity,innovationrate,andcycletimeperformance.High-performanceworkresultsinimprovedserviceforcustomersandotherstakeholders. 術(shù)語“高業(yè)績工作”是指系統(tǒng)性的追求更高組織或個人表現(xiàn)的工作方法（包括質(zhì)量、生產(chǎn)力、創(chuàng)新率以及周期時間業(yè)績）。高業(yè)績工作能導(dǎo)致對顧客和其他利益相關(guān)方服務(wù)的改進。Thedriversforhighperformanceare“goodhumanresourcespractices”and“organizationalandpersonallearning”.“良好的人力資源管理”以及“組織和人員的學(xué)習(xí)”是高業(yè)績的驅(qū)動器。2023/6/724PreparedbyStategy,RiskandRating科飛咨詢翻譯LeadershipItems領(lǐng)導(dǎo)力條款（1）1.1OrganizationalLeadership組織的領(lǐng)導(dǎo)力Purpose目的 ThisItemexaminesthekeyaspectsofyourorganization’sleadershipandgovernancesystems.Italsoexamineshowleadershipandorganizationalperformancearereviewed.Itfocusesontheactionsofyourseniorleaderstocreateandsustainahigh-performanceorganization.

本條款檢查組織領(lǐng)導(dǎo)力和治理體系的關(guān)鍵因素。還檢查領(lǐng)導(dǎo)層如何對組織業(yè)績進行評審。關(guān)注高層領(lǐng)導(dǎo)如何建立并維持高業(yè)績組織的活動。2023/6/725PreparedbyStategy,RiskandRating科飛咨詢翻譯LeadershipItems領(lǐng)導(dǎo)力條款（2）1.2SocialResponsibility社會責(zé)任Purpose目的

ThisItemexamineshowyourorganizationfulfillsitspublicresponsibilities,ensuresthatyouandyourpartnersbehaveethically,andencourages,supports,andpracticesgoodcitizenship.

本條款檢查組織怎樣履行其公共職責(zé)，確保組織及合作方的行為道德，并鼓勵、支持并努力成為榮譽市民。2023/6/726PreparedbyStategy,RiskandRating科飛咨詢翻譯Leadership-Comments領(lǐng)導(dǎo)力——注釋(1)

Leadership’scentralrolesinsettingvaluesanddirections, creatingandbalancingvalueforallstakeholders,anddriving andreviewingperformancearethefocusofthisItem. Successrequiresastrongorientationtothefutureanda commitmenttobothimprovementandinnovation. Increasingly,thisrequirescreatinganenvironmentfor empowermentandagility,aswellasthemeansforrapidand effectiveapplicationofknowledge. 領(lǐng)導(dǎo)層的中心職責(zé)就是建立價值和方向，為所有利益相關(guān)方創(chuàng) 造并平衡價值，推動業(yè)績發(fā)展并對業(yè)績進行評審是本條的焦點。 組織的成功需要對未來方向強有力的把握，以及對改進和創(chuàng)新的 承諾。這需要創(chuàng)建一個完全授權(quán)及靈活的環(huán)境，以及快速有效的 知識應(yīng)用方法。2023/6/727PreparedbyStategy,RiskandRating科飛咨詢翻譯Theorganizationalgovernancerequirementisintendedtoaddresstheneedforaresponsible,informed,andaccountablegovernancebodythatcanprotecttheinterestsofkeystakeholders,suchasstockholders.Itshouldhaveindependenceinreviewandauditfunctions.ItshouldalsohaveaperformanceevaluationfunctionthatmonitorsorganizationalandCEOperformance. 組織的治理要求要致力于能保護關(guān)鍵利益相關(guān)方利益的（例如股東）職責(zé)范圍內(nèi)的、規(guī)定的、可說明的管理層需求。評審和審核運作過程應(yīng)獨立。還應(yīng)該能對監(jiān)控組織以及CEO的業(yè)績進行評價。Leadership-Comments領(lǐng)導(dǎo)力——注釋(2)2023/6/728PreparedbyStategy,RiskandRating科飛咨詢翻譯GeoOrbPolymersGovernanceSystem

GeoOrbPolymers管理體系BoardofDirectorsLevel董事會層- 8external,independentdirectors;4internaldirectors.8個外部的獨立董事，4個內(nèi)部董事- NominatingCommittee,CompensationCommittee,AuditCommittee,LitigationCommittee.

提名委員會、報酬委員會、審核委員會、訴訟委員會TopManagementLevel高級領(lǐng)導(dǎo)層- EthicsCommittee,SH&ECommittee,HumanResourcesCommittee,StrategicMaterialCommittee.

道德委員會、職業(yè)安全衛(wèi)生管理體系/環(huán)境管理體系委員會、人力資源委員會、戰(zhàn)略委員會2023/6/729PreparedbyStategy,RiskandRating科飛咨詢翻譯Thisincludesnotonlyhowwellyoucurrentlyareperformingbutalsohowwellyouaremovingtowardthefuture.Itisanticipatedthatthereviewfindingswillprovideareliablemeanstoguidebothimprovementandopportunitiesforinnovationthataretiedtoyourorganization’skeyobjectives,successfactors,andmeasures.Therefore,animportantcomponentofyourseniorleaders’organizationalreviewisthetranslationofthereviewfindingsintoanactionagendasufficientlyspecificfordeploymentthroughoutyourorganizationandtoyoursuppliers,partners,andkeycustomers.

這不僅包括你目前如何進行還包括未來如何發(fā)展。評審結(jié)果能提供一種可靠的方法，這種方法既能指導(dǎo)組織的改進，又能為與組織關(guān)鍵目標(biāo)、成功要素以及測量相關(guān)的創(chuàng)新機會。因此高層領(lǐng)導(dǎo)組織評審的重要部分就是將評審結(jié)果轉(zhuǎn)化成行動方案，方案必需特性化及詳細(xì)到能在組織以及供方、合作方和關(guān)鍵顧客中充分拓展。Leadership-Comments領(lǐng)導(dǎo)力——注釋(3)2023/6/730PreparedbyStategy,RiskandRating科飛咨詢翻譯Anintegralpartofperformancemanagementandimprovementisproactivelyaddressing(1)theneedforethicalbehavior,(2)legalandregulatoryrequirements,and(3)riskfactors.Addressingtheseareasrequiresestablishingappropriatemeasuresorindicatorsthatseniorleaderstrackintheiroverallperformancereview.Yourorganizationshouldbesensitivetoissuesofpublicconcern,whetherornottheseissuesarecurrentlyembodiedinlaw.Rolemodelorganizationslookforopportunitiestoexceedrequirementsandtoexcelinareasoflegalandethicalbehavior. 業(yè)績管理和改進的主要部分就是主動致力于(1)道德行為需求，(2)法規(guī)和規(guī)章要求,(3)風(fēng)險因素。致力于這些領(lǐng)域需要建立高層領(lǐng)導(dǎo)追蹤綜合業(yè)績評審所用的測量標(biāo)準(zhǔn)或指標(biāo)。組織應(yīng)該對公眾關(guān)注問題保持高度敏感，無論這些問題目前是否體現(xiàn)在法律上。榜樣型組織尋找機會超越這些要求以及法律道德行為標(biāo)準(zhǔn)。Leadership-Comments領(lǐng)導(dǎo)力——注釋(4)2023/6/731PreparedbyStategy,RiskandRating科飛咨詢翻譯Goodcitizenshipopportunitiesareavailabletoorganizationsofallsizes.Theseopportunitiesincludeencouragingandsupportingyouremployees’communityservice.

所有組織都有成為榮譽市民的機會。這些機會包括鼓勵和支持組織員工進行地方服務(wù)。Examplesoforganizationalcommunityinvolvementincludepartneringwithschoolsandschoolboardstoimproveeducation;partneringwithhealthcareproviderstoimprovehealthinthelocalcommunitybyprovidingeducationandvolunteerservicestoaddresspublichealthissues;andpartneringtoinfluencetrade,business,andprofessionalassociationstoengageinbeneficial,cooperativeactivities,suchassharingbestpracticestoimproveoverallU.S.globalcompetitivenessandtheenvironment.

組織社會活動的實例包括與學(xué)校和學(xué)校管理委員會合作以改進教育；與健康服務(wù)提供者合作，通過提供教育和志愿服務(wù)致力于公共健康問題，以改進地方群體的健康；與有影響的貿(mào)易、商業(yè)和專業(yè)協(xié)會合作，以進行有益的合作活動，例如分享最佳慣例以改進全美的全球競爭力和環(huán)境。Leadership-Comments領(lǐng)導(dǎo)力——注釋(5)2023/6/732PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/733PreparedbyStategy,RiskandRating科飛咨詢翻譯Definitions2023/6/734PreparedbyStategy,RiskandRating科飛咨詢翻譯G-ORB’sTeams(1)2023/6/735PreparedbyStategy,RiskandRating科飛咨詢翻譯G-ORB’sTeam

(2)2023/6/736PreparedbyStategy,RiskandRating科飛咨詢翻譯ExamplesofG-ORB’sPerformanceReviews2023/6/737PreparedbyStategy,RiskandRating科飛咨詢翻譯Exampleoftakingactionsagainst

onreviewfindings

依據(jù)評審結(jié)果采取措施的實例(1)Inlate2002,NavigationReviewsindicatedachangingbusinessenvironment.Thebusinesscycleforthechemicalindustryisheadingdownward,withpotentialnegativeimpactsonG-ORB’sbusinesscostsandmargins.

2002年末，”航行評審“顯示了商業(yè)環(huán)境的變化?；瘜W(xué)工業(yè)開始走下坡，對于G-ORB商業(yè)成本和利潤潛在的負(fù)面影響。

2023/6/738PreparedbyStategy,RiskandRating科飛咨詢翻譯Exampleoftakingactionsagainst

onreviewfindings

依據(jù)評審結(jié)果采取措施的實例(2)TheOptimalTeamhasbegunaKAIZENImprovementProjecttomeettheCourseCoordinatelevelsdefinedintheStrategyMap.ThesecostpressuresalsoareimpactingtheexecutionofTeamDevelopmentandLearningMaps.ThePerformanceTeamhasestablishedaKAIZENImprovementProjectwithGPS-USAtodefineCourseCorrectionsformeetingtrainingneedsinacostconstrainedenvironment.ThechangeinthebusinessenvironmentwillbeamajorfocusoftheupcomingGyroscopeConstantCalibration(GCC)Process.

最優(yōu)隊伍已經(jīng)開始KAIZEN改進項目以滿足戰(zhàn)略圖規(guī)定的課程調(diào)整。這些成本壓力還影響了隊伍發(fā)展以及學(xué)習(xí)圖的執(zhí)行。業(yè)績隊伍與GPS-USA建立了KAIZEN改進項目，以在成本有限的情況下修改課程，滿足培訓(xùn)需求。商業(yè)環(huán)境的這些變化將會是下一次GCCP的主要關(guān)注點。2023/6/739PreparedbyStategy,RiskandRating科飛咨詢翻譯KaizenImprovementProcess2023/6/740PreparedbyStategy,RiskandRating科飛咨詢翻譯G-ORG’sCommunityTargetsandActivities2023/6/741PreparedbyStategy,RiskandRating科飛咨詢翻譯CSRBusinessCasearguments

CSR案例討論CSRinitiativeswillandleadto:啟動CSR將會導(dǎo)致：Increaseemployeeloyalty增加員工忠誠Increaseattractivenessasemployer增加雇主的吸引力Improveoperationalriskmanagement

改進運作風(fēng)險的管理Strengthenbrand強化品牌Reducecapitalcosts降低資金成本Reduceoperatingcosts降低運作成本Manyoftheselinksarenotsubstantiatedwithdata.

這些假設(shè)許多不能用數(shù)據(jù)證實

Profit利益2023/6/742PreparedbyStategy,RiskandRating科飛咨詢翻譯企業(yè)持續(xù)發(fā)展——定義企業(yè)持續(xù)發(fā)展是創(chuàng)造長期利益相關(guān)方價值的一種經(jīng)營方法…通過抓住機會，管理風(fēng)險源自于經(jīng)濟、環(huán)境和社會發(fā)展2023/6/743PreparedbyStategy,RiskandRating科飛咨詢翻譯道瓊斯全球可持續(xù)發(fā)展指數(shù)——特征第一個追蹤全球持續(xù)發(fā)展領(lǐng)導(dǎo)者財政業(yè)績的全球持續(xù)發(fā)展指數(shù)與道瓊斯全球指數(shù)族完全整合基于經(jīng)濟、環(huán)境以及社會標(biāo)準(zhǔn)的最佳等級因地理位置和商業(yè)形式的不同呈多樣性一致的、靈敏的以及可供投資的2023/6/744PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/745PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/746PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/747PreparedbyStategy,RiskandRating科飛咨詢翻譯CorporateSustainabilityAssessmentCriteria

企業(yè)持續(xù)發(fā)展能力評估標(biāo)準(zhǔn)DimensionCriteria Weight維數(shù)標(biāo)準(zhǔn)比重Economic

1.CodesofConduct/Compliance/Corruption&Bribery3%經(jīng)濟 產(chǎn)品法規(guī)/符合性貪污/受賄2.CorporateGovernance企業(yè)管理5.4% 3.CustomerRelationshipManagement顧客關(guān)系管理 3% 4.FinancialRobustness財政實力 3.6%5.InvestorRelations投資關(guān)系 2.4% 6.Risk&CrisisManagement風(fēng)險及危機管理 3.6% 7.Scorecard/MeasurementSystems記分卡/管理體系4.2% 8.StrategicPlanning戰(zhàn)略策劃 5.4%9.IndustrySpecificCriteria行業(yè)特殊標(biāo)準(zhǔn)various

多樣化

2023/6/748PreparedbyStategy,RiskandRating科飛咨詢翻譯CorporateSustainabilityAssessmentCriteria企業(yè)可持續(xù)發(fā)展評估標(biāo)準(zhǔn)

DimensionCriteria Weight維數(shù)標(biāo)準(zhǔn)比重Environment1.EnvironmentalPolicy/Management

3%環(huán)境環(huán)境方針/管理

2.EnvironmentalPerformance 4.2%

環(huán)境業(yè)績

3.Environmentalreporting1.8%

環(huán)境報告

4.IndustrySpecificCriteria various

行業(yè)特殊標(biāo)準(zhǔn)多樣化2023/6/749PreparedbyStategy,RiskandRating科飛咨詢翻譯CorporateSustainabilityAssessmentCriteria企業(yè)可持續(xù)發(fā)展評估標(biāo)準(zhǔn)

DimensionCriteria Weight維數(shù)標(biāo)準(zhǔn)比重Social1.CorporateCitizenship/Philanthropy 企業(yè)公民身份/慈善事業(yè) 2.4%社會 2.StakeholdersEngagement利益相關(guān)方承諾4.2%3.LaborPracticeIndicators勞動慣例指標(biāo) 3% 4.HumanCapitalDevelopment人力資本發(fā)展3.6% 5.KnowledgeManagement/OrganizationalLearning3%

知識管理/組織學(xué)習(xí)

6.SocialReporting社會報告 3.6% 7.TalentAttraction&Retention人才吸收與保持4.2% 8.StandardsofSuppliers供方標(biāo)準(zhǔn) 1.8% 9.IndustrySpecificCriteria行業(yè)特殊標(biāo)準(zhǔn) various 多樣化

2023/6/750PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/751PreparedbyStategy,RiskandRating科飛咨詢翻譯2023/6/752PreparedbyStategy,RiskandRating科飛咨詢翻譯StrategicPlanning戰(zhàn)略策劃2023/6/753PreparedbyStategy,RiskandRating科飛咨詢翻譯StrategicPlanning(Category2)-Overview

戰(zhàn)略策劃（分類2）-概述StrategicPlanningaddressesstrategicandactionplanning,deploymentofplans,andhowaccomplishmentsaremeasuredandsustained.TheCategorystressesthatcustomerdrivenqualityandoperationalperformancearekeystrategicissuesthatneedtobeintegralpartsofyourorganization’soverallplanning.

戰(zhàn)略策劃致力于戰(zhàn)略和活動計劃，計劃的拓展，以及計劃完成情況如何被測量和保持。本分類強調(diào)顧客驅(qū)動的質(zhì)量以及運作業(yè)績是需要整合到組織總體計劃中的關(guān)鍵戰(zhàn)略問題。2023/6/754PreparedbyStategy,RiskandRating科飛咨詢翻譯TheCriteriaemphasizethatimprovementandlearningneedtobeembeddedinworkprocesses.Thespecialroleofstrategicplanningistoalignworkprocesseswithyourorganization’sstrategicdirections,therebyensuringthatimprovementandlearningreinforceorganizationalpriorities. 標(biāo)準(zhǔn)強調(diào)改進和學(xué)習(xí)需要深入到工作過程中。戰(zhàn)略策劃的明確任務(wù)就是按照組織的戰(zhàn)略方向調(diào)配工作過程，從而確保改進和學(xué)習(xí)加強組織優(yōu)勢。ThemaindriverwithlinkagestoallotherCategories.Itisthebaseforalignment.主要驅(qū)動器與所有其他分類聯(lián)系。戰(zhàn)略策劃是一貫性的基礎(chǔ)。StrategicPlanning(Category2)-Overview

戰(zhàn)略策劃（分類2）-概述2023/6/755PreparedbyStategy,RiskandRating科飛咨詢翻譯WhatisStrategy?什么是戰(zhàn)略(1)Theprocessbywhichtheguidingmembersofanorganizationenvisionitsfutureanddevelopthenecessaryroadmaps,proceduresandoperationstoachievethatfuture. 指導(dǎo)組織成員預(yù)想其未來目標(biāo)并制定完成該目標(biāo)所需的路線圖、程序和運作的過程。Themeasuresforrealizingthevisionoftheorganization,basedonanalysisofitsbusinessenvironmentandinternalresources(TRQ0005,QualityManagementsystem-Guidelinesforsustainablegrowth) 實現(xiàn)組織遠(yuǎn)景的手段，基于對其商業(yè)環(huán)境和內(nèi)部資源的分析（TRQ0005,質(zhì)量管理體系——持續(xù)發(fā)展指南）Itisnotlong-termplanning(theextrapolationofthecurrentbusinesstrends.) 這不是長期的策劃。（當(dāng)前商業(yè)趨勢的推斷）2023/6/756PreparedbyStategy,RiskandRating科飛咨詢翻譯WhatisStrategy?什么是戰(zhàn)略(2)Itismorethananattempttoanticipatethefutureandprepareaccordingly.Itinvolvesabelievethataspectsofthefuturecanbeinfluencedandchangedbywhatwecandonow. 戰(zhàn)略是一種意圖，預(yù)計未來并為此做準(zhǔn)備。也是一種相信目前的行為將可以掌握未來的信念。Otherthanquantitativeanalysis,itrequirescreativity,honesty,ethics,andalevelofsoulsearching. 除了定量分析，戰(zhàn)略需要創(chuàng)造力、誠實、道德以及某種程度上的靈魂自我探討。Itisaboutseeingtheoptionsandmakingthechoices-choicesaboutwhatnottodoasimportantaschoicesaboutwhattodo. 戰(zhàn)略要觀察選擇項并做出選擇—選擇不做什么和選擇做什么同樣重要。2023/6/757PreparedbyStategy,RiskandRating科飛咨詢翻譯StrategicPlanningItems戰(zhàn)略策劃條款（1）2.1StrategyDevelopment戰(zhàn)略發(fā)展Purpose:ThisItemexamineshowyourorganizationsetsstrategicdirectionsanddevelopsyourstrategicobjectives,guidingandstrengtheningyouroverallperformance,competitiveness,andfuturesuccess.

目的：本條款檢查組織怎樣建立戰(zhàn)略方向并發(fā)展其戰(zhàn)略目標(biāo)，指導(dǎo)并加強組織的綜合業(yè)績、競爭力以及未來的成功。2023/6/758PreparedbyStategy,RiskandRating科飛咨詢翻譯StrategicPlanningItems戰(zhàn)略策劃條款（2）2.2StrategyDeployment戰(zhàn)略拓展Purpose:ThisItemexamineshowyourorganizationconvertsyourstrategicobjectivesintoactionplanstoaccomplishtheobjectives.Italsoexamineshowyourorganizationassessesprogressrelativetotheseactionplans.Theaimistoensurethatyourstrategiesaredeployedforgoalachievement.

目的：本條款檢查組織怎樣將戰(zhàn)略目標(biāo)轉(zhuǎn)化成活動計劃，以完成戰(zhàn)略目標(biāo)。還檢查組織怎樣評估與這些活動計劃相關(guān)的進展情況。目的是為了確保戰(zhàn)略被拓展，以達(dá)到目標(biāo)完成。2023/6/759PreparedbyStategy,RiskandRating科飛咨詢翻譯StrategicPlanning-Comments戰(zhàn)略策劃—注釋(1)ThisItemcallsforbasicinformationontheplanningprocessandforinformationonallthekeyinfluences,risks,challenges,andotherrequi