顧客銀行取10000元人民幣,銀行職員請他出示相關身份證明和填寫取款單,并輸入帳戶密碼.顧客開初輸錯了密碼,但此后想起來了.銀行職員咨詢顧客需要什么面值的錢幣.顧客見告職員他要5000元百元面值的鈔票,3000元五十面值的鈔票,其他的要小面值的鈔票A:Hello,whatcanIdoforyou?B:I’dliketowithdraw10000RMB,hereisthewithdrawalslip.A:Ok,pleaseenteryourcodenumber.B:Ok.A:Sorry,thecodenumberiswrong.B:Oh,I’msorry.Letmesee,maybeIcangiveyouanothernumber.A:It’scorrecttheway,howdoyouwantyourmoney?B:Pleasegiveme5000RMBinone-hundernotsand3000RMBinfiftynotsandtheotherinsmallnots.A:Noyouare.B:Thankyou.二、CueCardB(forStudentB)Situation:YouarethebankclerkandisreceivingyourcustomerYouaregoingto:Introducethecurrentaccountsandfixedaccountsforindividuals;Givesomeadvicetoyourcustomer;Askthecustomertofillintheapplicationformandshowhis/herIDcard.提示卡B（給同學B）情形：你是銀行職員，正在招待一位顧客。你要給顧客介紹個人活期存款和按期存款，而且給她供給建議。而后請顧客填寫申請表并向他出示他的賬號。這個翻譯是對的，可是最后一句，不是“并向他出示他的賬號”而是要求客人出示他/她自己的身份證。（ID卡，也能夠是身份證明文件）三、CueCardB(forstudentB)Situation:Aftertourism,youcometothebanktoexchangethemoneyYouaregoingto:Expressyourpurposeandaskthecurrentexchangerate;Fillintheexchangememo;CheckthemoneyandkeeptheexchangememoA：Goodmorning，sir，Canihelpyou？B：Iwanttoexchangetheaboutthecurrentexchangerate?A:OK,currentexchangerateis...................andyouneedtofillintheexchangememoifyouwanttoexchangemoney,hereyouare.B:you.1．問答DIALOGUEClerk:Hello,whatcanIdoforyou?（Yes?）職員：您好，請問您要辦理什么業(yè)務？Customer:Pleasetellmemybalance.顧客：請幫我查問一下帳戶余額。職員：您講慢些好嗎？Clerk:pleasespeakslowly.Clerk:Pleasewriteitdownonthepaper.職員：您用紙寫下來好嗎？Clerk:Yes,sir（miss）,waitamomentplease.職員：好的，先生（小姐），請稍等。Clerk:YourbalanceatthebankisRMB5,000.職員：您在本行的帳戶余額是人民幣5000元。Customer:Mymagcarddoesnotwork,pleasetakealook.顧客：我的銀行磁卡出現故障了，能幫我看一下嗎？Clerk:Noproblem,themagcardislocked,showmeyourpassport,Iwillhelpyouout.職員：問題不大，您的銀行磁卡被鎖住了，請出示護照，輸入密碼就能夠給您解開。Clerk:Themagcardneedmoremagnetism,itisoknow.職員：您的銀行磁卡需要加磁，此刻加好了。Customer:Iwanttoclosemyaccountwithyou.顧客：我想結束在你們這兒的帳戶。Clerk:Pleasegotothenumber6counter.職員：請到6號柜臺辦理.Clerk:Pleasegototheopencounter.職員：請到大廳開放式柜臺辦理。Clerk:Pleasetakeaseatoverthereforamoment;ourclientmanagerwillhelpyou.職員：請先在大廳歇息一下，立刻會有客戶經理來幫助您。Customer:Iwouldliketo,thanks.顧客：好的,感謝。2．存款DEPOSITClerk:Howmuchcashdoyouplantodepositinyouraccount?職員：您有多少錢要存入呢？Customer:Iwanttodeposit300yuaninmyaccount.顧客：我想在我的戶頭上存300元。Customer:Pleasetellmetheprocedureforopeningasavingsaccount.顧客：請告訴我開個積蓄帳戶需要什么手續(xù)。Clerk:Pleasefillinthedepositingform,thesumofmoneyaddressandprofessionalunit.

，yourname,職員：請?zhí)顝埓婵顔危瑢懨鲾殿~、姓名，地點和工作單位。Clerk:Pleasefillinyourname,thenumberofthecertificateandyourtelephone.職員：請寫上您的姓名、證件號碼和聯系方式。Clerk:Wordsandfiguresdiffer.職員：您填寫的文字與數字不符。Clerk:Signaturesdiffer.職員：您的署名有誤。Clerk:keepyourreceiptplease.職員：請收好票據.Clerk:Hereisyourpassbook.Pleasebringitbackwhenyoudepositorwithdrawmoneyanytimeyoulike.職員：這是您的存折，此后存取款時請帶來。Clerk:Keepthepassbook(magcard)wellandinformuswheneveryouloseit.職員：請保存好存折（銀行卡），若丟失請告訴我們。Customer:Thankyouverymuch..顧客：特別感謝。Clerk:Notatall.職員：不客氣。3．取款DRAWClerk:yes?職員：您好.Customer:excuseme,Canyouhelpme?顧客：對不起，能幫我個忙嗎？Clerk:itismypleasure.PleasetellmewhatIcandoforyou.職員：很快樂為您效力，請告訴我能為您做什么。Customer:Iwanttowithdraw8000RMBfrommydepositaccount.顧客：我要從我的帳戶支取8000元人民幣。Clerk:Sorry,nosufficientbalance,thebalanceis6000RMB.職員：對不起，您戶頭中沒有足夠的余額，只有6000元。Customer:Iwanttowithdraw5000RMB.顧客：取5000RMB好了。Customer:Iwanttodraw10，000-dollarand30，000RMB.顧客：我從卡上取1萬美金和3萬元人民幣。Clerk:Pleaseshowmeyourpassport。職員：請出示護照。Clerk:passwordplease.職員：請輸入密碼。Clerk:pleasesignyourname.職員：請署名。Clerk:pleasecheckcarefully.職員：請盤點一下現金.Customer:Thankyouverymuch.顧客：特別感謝。Clerk:Notatall.職員：不用謝。4．兌換EXCHANGECustomer:Canyouchangemesomemoney,please?顧客：可否請你給我兌換一些錢？Clerk:Whatkindofcurrencydoyouwanttochange?職員：要換哪一種錢幣？Customer:PleasechangesomeRMBfrommy.dollars’account.顧客：請幫我把帳戶里的美圓兌換一些人民幣。Clerk:Pleasetellmehowmuchyouwanttochange.職員：請告訴我你要換多少。Customer:Pleasechange3000RMB.顧客：我想兌換出3000人民幣。Clerk:TakeCashordepositinyourcard(passbook)?職員：請問您兌換后要取走人民幣現金仍是存入卡（折）里？Customer:I'dliketotakecash(depositinthecard<passbook>).顧客：我想取現金。（我存到卡<折子>里）Customer:What'stheexchangeratetoday?顧客：今日的兌換率是多少？Clerk:Ifyou'llwaitamoment,theratesofexchangeisabout1:8.職員：請等一會兒，美圓和人民幣的兌換率是1：8左右。Customer:I'dliketobreakthis100RMB.Couldyougivemesomesmallnotes?顧客：請把這張100人民幣換開，給我一些小票好嗎？Clerk:Howwouldyoulikeit?職員：你要什么面額的？Customer:Three20s,some10sand5s,please.顧客：請給我3張20元和幾張10元和5元的。Customer:Thanksalot.顧客：特別感謝。Clerk:Mypleasure.職員：不用謝。5．收費CHARGECustomer:Excuseme,Iforgetthepasswordofmycard.顧客：對不起，我忘掉卡的密碼了Clerk:Reportlossofthemagcardplease.職員：請辦理掛失手續(xù)費。Clerk:Doyourememberthenumberofthemagcard?職員：您的卡號是多少？Clerk:Pleasepay15yuan,includes5yuancostand10yuanhandlingcharge.職員：請支付15元，包括換卡工本費5元，掛失手續(xù)費10元。Customer:Doyouchargeforremit?顧客：匯款你們罷手續(xù)費嗎？Clerk:Yes,wedo,1%ofthesum,from1yuanto50yuan.職員：是的，我們罷手續(xù)費，我們依據1%金額收取，最低1元，最高50元）。Customer:Icomeforpayingmytelephonecost.顧客：我來交電話費。Clerk:Showmethenumberofthetelephone.職員：您的電話號碼是多少？Customer:Icomeforpayingmygascost.顧客：我要交煤氣費。Customer:Icomeforpayingmyelectricitycost.顧客：我要交電費。Clerk:Pleaseshowmeyourcard。職員：請出示卡片。支票結算T:Hello!MayIhelpyou?您好，您有事需要幫忙嗎？C:Yes,Ihopeso.IneedsomemorecashformyvisitinChina.MayIcashatraveler'scheckhere?噢，是這樣的。我需要些現金，在中國參觀時使用。我能在這兒兌現旅游支票嗎？T:Ofcourse.We'dbehappycashitforyou.自然，我很愿意為您兌現。Iwasgoingtocashitatthehotel,butoneofmyfriendssaidthatbanksalwaysgivebetterexchangerates.我本來打算在家旅店兌現，但我朋友說銀行的兌現率往常有點高Whatkindofaccountdidyouhaveinyourmind?你想開哪一種帳戶？Doyouliketoopenacurrentaccount?你想開一個活期存款帳戶嗎？Adepositorcurrentaccount?按期仍是活期？Pleasetellmehowyouwouldliketodeposityourmoney.請告訴我你想存何種戶頭？There'saservicechargeforthecheckingaccountbutnochargeforthesavings.支票戶頭要收伏務費，現金戶頭不收。Ourminimumdepositforasavingsaccountis100dollars.我們積蓄存款的最低存款額是100美圓。Fiveyuanistheminimumoriginaldeposit.最低起存款額是5元。Youcanopenasavingsaccountatanytimewithaninitialdepositof50dollars.你可隨時以50美圓的起存額開立積蓄帳戶。Evenoneyuanisallright.甚至一元也能夠起存。Hereisyourpasbook.Pleasebringitbackwhenyoudepositorwithdrawmoneyanytimeyoulike.Keepitwellandinformuswheneveryouloseit.這是你的存折，存取款時請帶來。保存好存折，丟失請告訴我們。Ishouldliketoopenacurrentaccount.我想開一個活期存款帳戶。IneedacheckingaccountsothatIcanpaymybill.我需開個支票帳戶，這樣就能付帳。We'dliketoknowhowweopenachecking-savingsaccount.我們想知道怎樣開一個支票積蓄帳戶。Ihaveacheckingaccounthere.我在這里有一個支票存款帳戶。IthinkI'dlikeadepositaccount.我想要開個按期存款帳戶。CanIopenacurrentaccounthere?我可否在這兒開個活期存款帳戶？Iwanttoopenadepositaccountwithyou.我要開個積蓄帳戶。I'dliketoopenadepositaccountwithyou.我想在你們這兒開個按期存款帳戶。Couldyoutellmethedifferencebetweenasavingsaccountandacheckingaccount?請告訴我積蓄存款與支票存款的差別好嗎？Pleasetellmetheprocedureforopeningasavingsaccount.請告訴我開個積蓄帳戶需要什么手續(xù)。Will100yuanbeenoughforaminimumdeposit?元作最低存款額夠嗎？I'dliketoknowwhethera200yuandepositwillbeenoughforopeningacheckingaccount.我想知道開一個支票帳戶200元存款能否夠。Couldyoutellmehowtooperatethisaccount?請告訴我怎樣經管這個帳戶好嗎？Isthereanyminimumforthefirstdeposit?第一次積蓄有最低限額嗎？Howmuchdoeseachaccountcost?每個帳戶要花多少錢？UsefulPhrasescurrentdeposit,currentaccount活期存款fixeddeposit,fixedaccount按期存款fixeddepositbyinstallments零存整取jointaccount聯名存款帳戶toopenanaccount開戶頭Whatkindofaccountdidyouhaveinyourmind?你想開哪一種帳戶？Doyouliketoopenacurrentaccount?你想開一個活期存款帳戶嗎？Adepositorcurrentaccount?按期仍是活期？Pleasetellmehowyouwouldliketodeposityourmoney.請告訴我你想存何種戶頭？There'saservicechargeforthecheckingaccountbutnochargeforthesavings.支票戶頭要收伏務費，現金戶頭不收。Ourminimumdepositforasavingsaccountis100dollars.我們積蓄存款的最低存款額是100美圓。Fiveyuanistheminimumoriginaldeposit.最低起存款額是5元。Youcanopenasavingsaccountatanytimewithaninitialdepositof50dollars.你可隨時以50美圓的起存額開立積蓄帳戶。Evenoneyuanisallright.甚至一元也能夠起存。Hereisyourpasbook.Pleasebringitbackwhenyoudepositorwithdrawmoneyanytimeyoulike.Keepitwellandinformuswheneveryouloseit.這是你的存折，存取款時請帶來。保存好存折，丟失請告訴我們。Ishouldliketoopenacurrentaccount.我想開一個活期存款帳戶。IneedacheckingaccountsothatIcanpaymybill.我需開個支票帳戶，這樣就能付帳。We'dliketoknowhowweopenachecking-savingsaccount.我們想知道怎樣開一個支票積蓄帳戶。Ihaveacheckingaccounthere.我在這里有一個支票存款帳戶。IthinkI'dlikeadepositaccount.我想要開個按期存款帳戶。CanIopenacurrentaccounthere?我可否在這兒開個活期存款帳戶？Iwanttoopenadepositaccountwithyou.我要開個積蓄帳戶。I'dliketoopenadepositaccountwithyou.我想在你們這兒開個按期存款帳戶。Couldyoutellmethedifferencebetweenasavingsaccoun