文檔版 發(fā)布日 0404(2025-07-目錄目錄0404(2025-07-目錄開(kāi)始之 如何快速維護(hù) 故障信息的收集和反 無(wú)法登錄設(shè)備的處理措 危險(xiǎn)操作警 110404(2025-07-華為企業(yè)業(yè)務(wù)技術(shù)支持熱線電話（400-822-9999）表1-1一根標(biāo)準(zhǔn)RS232串口線：用于通過(guò)Console光功率計(jì)：用于光接口測(cè)試（光功率、接收靈敏度等）22如何快速維護(hù)0404(2025-07-2您可以按照下列流程對(duì)S7700&S7900&S9700說(shuō)明檢查告警、健康狀態(tài)、部件狀態(tài)以及記錄故障信息等步驟，均需要通過(guò)e口、t或t登錄到設(shè)備來(lái)進(jìn)行操作（登錄設(shè)備的操作請(qǐng)參考本設(shè)備的《配置指南基礎(chǔ)配置》文檔）。如果無(wú)法登錄到設(shè)備，請(qǐng)直接查看“無(wú)法登錄設(shè)備的處理措施”。說(shuō)明登錄到設(shè)備后，執(zhí)行displayalarmactive命令檢查設(shè)備中的告警狀態(tài)，查看是否存在<HUAWEI><HUAWEI>displayalarmactive|includeA=Sequence,B=RootKindFlag(Independent|RootCause|nonRootCause)C=Generatingtime,D=ClearingtimeE=ID,F=Name,G=Level,I=Descriptioninformationforlocating(Parainfo,Reasoninfo)J=RootCausealarmsequence(OnlyfornonRootCause3/Independent/2014-04-183/Independent/2014-04-1816:59:13-05:13/2014-04-1816:59:17-kDown/Critical/End/OID..5.3Interface28turnedintoDOWNstate.(AdminStatus1,OperStatus2,InterfaceNameGigabitEthernet0/0/24)4/Independent/2014-04-1816:59:13-05:13/2014-04-1816:59:17-05:13/0x502001/linkDown/Critical/End/OID..5.3Interface57turnedintoDOWNstate.(AdminStatus1,OperStatus2,InterfaceNameVlanif4094)告警級(jí)別按嚴(yán)重程度從高到低分為tical、Majo、Minor、，在日常維護(hù)中，對(duì)于tical和Majo檔對(duì)告警進(jìn)行處理，如果無(wú)法解決，請(qǐng)及時(shí)聯(lián)系代理商或華為企業(yè)業(yè)務(wù)技術(shù)支持熱線。說(shuō)明登錄到設(shè)備后，執(zhí)行displayhealthSlotSlotSlotCardSDRSlotCardSDRNo.StatusUpperLowerPowerNoPresentModePowerNoPresentMode Current(A)Voltage(V) [1- [1- SystemMemorySystemMemoryUsageSystemmemoryusageat2004-08-03TotalMemory(MB)UsedMemory(MB)UsedUpper SystemCPUUsageSystemSystemCPUUsageSystemcpuusageat2004-08-03CPUUpperDiskUsageDiskUsageSystemdiskusageat2004-08-03UsedUsed登錄到設(shè)備后，執(zhí)行displaydevice<HUAWEI><HUAWEI>displayS9712'sDeviceSlotSub Register ------------------------------------------ EH1D2X02XEC0PresentPowerOnRegistered EH1D2G48SEC0PresentPowerOnRegistered EH1D2SRUDC00PresentPowerOnRegistered EH1D2SRUDC00PresentPowerOnRegistered PresentPowerOnRegisteredNormal PresentPowerOnRegistered EH1D200CMU00PresentPowerOnRegisteredPresentPowerOnRegistered Registered Registered RegisteredOnline值是否為PresentPower值是否為PowerOnAlarm值是否為Normal330404(2025-07-登錄到設(shè)備后，請(qǐng)執(zhí)行displaydiagnostic-information命令，一鍵式收集設(shè)備的運(yùn)行<HUAWEI><HUAWEI>displaydiagnostic-informationdia-NowsavingthediagnosticinformationtotheInfo:Thediagnosticinformationwassavedtothedevice<HUAWEI<HUAWEI>save <HUAWEI>system-[HUAWEI][HUAWEI-diagnose]savediag-logfile//[HUAWEI-diagnose]terminaldiag- 440404(2025-07-警告警告步驟1步驟2步驟3拔插復(fù)位/步驟4步驟