2025年商務(wù)英語(yǔ)（BEC）中級(jí)考試真題模擬卷：閱讀理解與高分考試時(shí)間：______分鐘總分：______分姓名：______一、單項(xiàng)選擇要求：仔細(xì)閱讀每道題干和選項(xiàng)，根據(jù)上下文邏輯和語(yǔ)境含義，選擇最恰當(dāng)?shù)囊豁?xiàng)作為答案。這部分主要考察大家對(duì)商務(wù)英語(yǔ)詞匯、句法結(jié)構(gòu)以及語(yǔ)篇理解的掌握程度，就像咱們平時(shí)看一份英文商務(wù)報(bào)告一樣，得能快速抓住重點(diǎn)，理解作者的意圖。1.Thecompany'srecentfinancialreportindicatesa(n)______inprofits,whichisquiteencouragingforinvestors.A.decreaseB.reductionC.declineD.increase2.Intheglobalmarket,_______isessentialforbusinessestomaintainacompetitiveedgeandfosterlong-termgrowth.A.innovationB.traditionC.imitationD.conformity3.Afterthe_______meetingwiththestakeholders,theprojectteamwasabletoaligntheirgoalsandstrategiesmoreeffectively.A.productiveB.fruitlessC.unproductiveD.tiresome4.Thenew_______policyaimstostreamlineoperationsandreducebureaucratichurdles,therebyimprovingoverallefficiency.A.managementB.administrativeC.organizationalD.operational5.Despitethe_______challengestheyfaced,thecompanymanagedtolaunchtheproductontimeandwithinbudget.A.minorB.majorC.insignificantD.negligible6.It'scrucialformanagerstomaintainopenlinesof_______withtheirteammemberstoensureeffectivecommunicationandcollaboration.A.contactB.communicationC.connectionD.correspondence7.Thecompany's_______strategyinvolvesexpandingintonewmarketswhilemaintainingastrongpresenceinexistingones.A.diversifiedB.concentratedC.centralizedD.decentralized8.Duringthe_______negotiation,bothpartieswereabletoreachamutuallybeneficialagreementwithoutanysignificantconflicts.A.contentiousB.contentiousC.harmoniousD.adversarial9.Theorganization's_______approachtoemployeedevelopmentfocusesoncontinuouslearningandskillenhancement.A.passiveB.activeC.reactiveD.proactive10.The_______marketforsustainableproductshasbeengrowingrapidly,drivenbyincreasingconsumerawarenessandenvironmentalconcerns.A.nicheB.mainstreamC.secondaryD.residual二、完形填空要求：根據(jù)上下文內(nèi)容，選擇恰當(dāng)?shù)膯卧~填入空格中，使文章通順、邏輯清晰。這部分主要考察大家對(duì)詞匯運(yùn)用、語(yǔ)法結(jié)構(gòu)以及語(yǔ)篇連貫性的綜合能力，就像咱們寫商務(wù)郵件一樣，得用詞準(zhǔn)確、表達(dá)流暢，讓收件人一看就明白咱們的意思。Theriseofdigitalcommunicationhasrevolutionizedthewaybusinessesinteractwiththeircustomersandstakeholders.Unliketraditionalmarketingmethods,digitalplatformsofferunprecedentedopportunitiesforengagementandfeedback.Forinstance,socialmediaallowscompaniestoconnectwiththeiraudienceinrealtime,addressingconcernsandsharingupdatesinstantly.Thislevelofinteractionfostersasenseofcommunityandloyaltyamongconsumers.Additionally,emailmarketingcampaignscanbehighlytargeted,ensuringthattherightmessagereachestherightpeopleattherighttime.Byanalyzingdataandmetrics,businessescanrefinetheirstrategiesandimprovetheirROI.Inconclusion,digitalcommunicationtoolshavebecomeindispensableintoday'sbusinesslandscape,enablingcompaniestobuildstrongerrelationshipsanddrivesustainablegrowth.However,it'simportanttonotethatthesetoolsshouldbeusedjudiciouslyandethically,respectingprivacyandmaintainingtransparency.Onlythencanbusinessestrulyharnessthepowerofdigitalcommunicationtoachievetheirobjectives.1._______A.MoreoverB.HoweverC.ThereforeD.Nevertheless2._______A.suchB.asC.likeD.but3._______A.forB.withC.byD.through4._______A.MoreoverB.HoweverC.ThereforeD.Nevertheless5._______A.canB.willC.mayD.should6._______A.thatB.whichC.whoD.whom7._______A.butB.andC.orD.so8._______A.theB.aC.anD.some9._______A.toB.forC.withD.by10._______A.whenB.whereC.whyD.how三、閱讀理解要求：仔細(xì)閱讀下面的三篇短文，每篇短文后面都有若干道問(wèn)題，根據(jù)短文內(nèi)容選擇最恰當(dāng)?shù)拇鸢?。這部分主要考察大家獲取信息、理解主旨、推理判斷和總結(jié)歸納的能力，就像咱們平時(shí)讀一份英文商務(wù)合同或者市場(chǎng)分析報(bào)告一樣，得能快速抓住關(guān)鍵信息，理解作者的意圖，還能根據(jù)這些信息做出合理的判斷。Passage1Theglobalsupplychainhasbeenfacingunprecedentedchallengesinrecentyears,largelyduetogeopoliticaltensions,naturaldisasters,andtheongoingimpactoftheCOVID-19pandemic.Companiesareincreasinglyrecognizingtheneedtobuildmoreresilientandagilesupplynetworkstomitigaterisksandensurebusinesscontinuity.Oneeffectivestrategyistodiversifysourcinglocations,reducingrelianceonsingleregionsorsuppliers.Thisapproachnotonlymitigatestheriskofdisruptionsbutalsoopensupopportunitiesforcostsavingsandimprovedefficiency.Additionally,leveragingtechnologysuchasAIandblockchaincanenhancevisibilityandtransparencyacrossthesupplychain,enablingreal-timetrackingandmoreaccuratedemandforecasting.Forinstance,blockchaintechnologycanprovideanimmutablerecordoftransactions,ensuringdataintegrityandtrustamongstakeholders.Furthermore,investinginautomationandroboticscanhelpstreamlineoperationsandreducedependencyonmanuallabor,therebyincreasingproductivityandreducingcosts.Inconclusion,buildingaresilientsupplychainrequiresamultifacetedapproach,combiningstrategicsourcing,technologicalinnovation,andoperationalexcellence.Bydoingso,companiescannavigatethecomplexitiesoftheglobalmarketandmaintainacompetitiveedge.1.Whatisthemainreasonforthechallengesfacedbytheglobalsupplychain?A.TechnologicaladvancementsB.Geopoliticaltensions,naturaldisasters,andtheCOVID-19pandemicC.DiversificationofsourcinglocationsD.Increaseddemandforproducts2.Whatstrategycanhelpcompaniesmitigaterisksintheirsupplychains?A.RelianceonsingleregionsorsuppliersB.DiversificationofsourcinglocationsC.ReducinginvestmentintechnologyD.Increasingdependencyonmanuallabor3.HowcantechnologysuchasAIandblockchainenhancesupplychainmanagement?A.ByreducingtheneedforhumaninterventionB.ByprovidingvisibilityandtransparencyC.ByincreasingdependencyonsuppliersD.Bymakingsupplychainsmorecomplex4.Whatisthebenefitofusingblockchaintechnologyinsupplychainmanagement?A.ItincreasesthecostofoperationsB.ItprovidesanimmutablerecordoftransactionsC.ItreducestheefficiencyofthesupplychainD.Itmakesdatasharingmoredifficult5.Whatistheroleofautomationandroboticsinsupplychainmanagement?A.TheyincreasedependencyonmanuallaborB.TheyreduceproductivityandincreasecostsC.TheystreamlineoperationsandreducecostsD.TheymakesupplychainsmorevulnerabletodisruptionsPassage2Intoday'scompetitivebusinessenvironment,customerrelationshipmanagement(CRM)hasbecomeacriticalcomponentofsuccessfulmarketingstrategies.EffectiveCRMsystemsenablecompaniestomanagecustomerinteractionsanddatathroughoutthecustomerlifecycle,enhancingcustomersatisfactionandloyalty.OneofthekeybenefitsofCRMisitsabilitytoprovidepersonalizedexperiencestocustomers.Byanalyzingcustomerdata,companiescansegmenttheiraudienceandtailormarketingmessagestomeetspecificneedsandpreferences.Thislevelofpersonalizationcansignificantlyimprovecustomerengagementandconversionrates.Additionally,CRMsystemsfacilitatebettercommunicationandcollaborationwithintheorganization,ensuringthatalldepartmentsarealignedtowardscommongoals.Forinstance,salesandmarketingteamscanworktogethermoreeffectively,sharinginsightsandstrategiestodriverevenuegrowth.Moreover,CRMtoolscanhelpcompaniesidentifyandaddresscustomerissuesmorequickly,therebyimprovingoverallcustomersatisfaction.Inconclusion,investinginarobustCRMsystemisessentialforbusinesseslookingtobuildstrongcustomerrelationshipsandgainacompetitiveadvantageinthemarket.6.WhatisthemainpurposeofCRMsystems?A.ToincreasethenumberofcustomerinteractionsB.TomanagecustomerinteractionsanddatathroughoutthecustomerlifecycleC.ToreducecustomersatisfactionD.Tosimplifymarketingstrategies7.HowcanCRMsystemsprovidepersonalizedexperiencestocustomers?A.ByusinggenericmarketingmessagesB.ByanalyzingcustomerdataandsegmentingtheaudienceC.ByincreasingthefrequencyofmarketingemailsD.Byreducingthenumberofcustomerinteractions8.WhatisthebenefitofbettercommunicationandcollaborationwithintheorganizationthroughCRMsystems?A.ItleadstoincreasedinternalconflictsB.ItensuresalignmenttowardscommongoalsC.ItreducestheefficiencyofsalesandmarketingteamsD.Itmakesithardertoaddresscustomerissues9.HowcanCRMtoolshelpcompaniesidentifyandaddresscustomerissuesmorequickly?A.ByprovidinglesscustomerdataB.ByincreasingthecomplexityofcustomerinteractionsC.ByimprovingcommunicationandissuetrackingD.Byreducingthenumberofcustomersupportstaff10.Whatisessentialforbusinesseslookingtobuildstrongcustomerrelationships?A.ToavoidinvestinginCRMsystemsB.TofocusonincreasingsalesvolumeC.ToinvestinarobustCRMsystemD.ToreducecustomerengagementPassage3Theincreasingimportanceofsustainabilityinbusinesshasledtoagrowingdemandforenvironmentallyfriendlyproductsandpractices.Companiesarerecognizingthatadoptingsustainablepracticesnotonlybenefitstheenvironmentbutalsoenhancestheirbrandreputationandcustomerloyalty.Oneofthekeystrategiesforachievingsustainabilityistoreducewasteandminimizeresourceconsumption.Thiscanbedonethroughvariousmeans,suchasimplementingrecyclingprograms,usingrenewableenergysources,anddesigningproductsforlongevity.Forinstance,manycompaniesarenowusingbiodegradablematerialsandeco-friendlypackagingtoreducetheirenvironmentalfootprint.Additionally,sustainablepracticescanleadtocostsavingsinthelongrun.Byreducingenergyconsumptionandwaste,companiescanlowertheiroperationalcostsandimprovetheirbottomline.Moreover,consumersareincreasinglyconsciousoftheenvironmentalimpactoftheirpurchases,andmanyarewillingtopayapremiumforsustainableproducts.Thisshiftinconsumerbehaviorpresentsasignificantopportunityforbusinessesthatprioritizesustainability.Inconclusion,embracingsustainablepracticesisnotjustamoralimperativebutalsoastrategicadvantageintoday'sbusinesslandscape.11.Whatisthemainreasonforthegrowingdemandforenvironmentallyfriendlyproductsandpractices?A.IncreasedconsumerawarenessandenvironmentalconcernsB.GovernmentregulationsandpenaltiesC.DecreasedcostofsustainablematerialsD.Increaseddemandfortraditionalproducts12.Whatisakeystrategyforachievingsustainabilityinbusiness?A.IncreasingresourceconsumptionB.ReducingwasteandminimizingresourceconsumptionC.Usingnon-renewableenergysourcesD.Designingproductsforshortlifespans13.Howcanimplementingrecyclingprogramshelpachievesustainability?A.ByincreasingwastegenerationB.ByreducingwasteandresourceconsumptionC.Byusingmorenon-renewablematerialsD.Byincreasingoperationalcosts14.Whatisthebenefitofusingbiodegradablematerialsandeco-friendlypackaging?A.ItincreasesthecostofproductsB.ItreducestheenvironmentalfootprintC.ItdecreasesconsumerdemandD.Itincreaseswastegeneration15.Howcansustainablepracticesleadtocostsavingsforbusinesses?A.ByincreasingenergyconsumptionB.ByreducingenergyconsumptionandwasteC.ByusingmoreexpensivematerialsD.Byincreasingresourceconsumption四、匹配題要求：將下面的列A中的句子與列B中的句子進(jìn)行匹配，使其意思最連貫、最符合邏輯。這部分主要考察大家根據(jù)上下文理解句子間邏輯關(guān)系的能力，就像咱們平時(shí)寫商務(wù)報(bào)告或者做案例分析一樣，得能根據(jù)前后的信息，判斷哪些句子能放在一起，表達(dá)得通順、合理。A1.Thecompany'smarketingstrategywasnoteffectiveduetoseveralfactors.2.Oneofthekeyissueswasthelackofacleartargetaudience.3.Additionally,themarketingcampaignwaspoorlyexecuted.4.Asaresult,thecompany'ssalesdidnotmeetitsexpectations.5.Toimprove,thecompanyneedstoconductathoroughmarketanalysis.Ba.Thiswillhelpthemidentifytheirtargetaudiencemoreaccurately.b.Thisledtoamisalignmentbetweenthecampaignandtheaudience'sneeds.c.Thishighlightstheimportanceofawell-definedmarketingstrategy.d.Thecompanyshouldfocusonrefiningitsmessagingandtargeting.e.Thelackofacleartargetaudiencemadeitdifficulttocreaterelevantcontent.1._______2._______3._______4._______5._______A1.Thenewproductlaunchwasasignificantsuccessforthecompany.2.Itgeneratedalotofbuzzandpositivefeedbackfromcustomers.3.Thecompanyinvestedheavilyinmarketingandpromotion.4.Thiswaslargelyduetotheinnovativefeaturesoftheproduct.5.Asaresult,theproductquicklydominatedthemarket.Ba.Thisinvestmentpaidoff,contributingtotheproduct'spopularity.b.Theinnovativefeaturessetitapartfromcompetitors.c.Thiscreatedastrongfoundationfortheproduct'ssuccess.d.Themarketingandpromotionplayedacrucialroleinitssuccess.e.Customerswereimpressedbythequalityanddesign.1._______2._______3._______4._______5._______本次試卷答案如下一、單項(xiàng)選擇1.D解析：根據(jù)句意“公司的最新財(cái)務(wù)報(bào)告表明利潤(rùn)有所增長(zhǎng)，這對(duì)投資者來(lái)說(shuō)相當(dāng)令人鼓舞”，應(yīng)該選擇表示“增長(zhǎng)”的詞。decrease（減少）、reduction（減少）、decline（下降）都不符合句意，只有increase（增長(zhǎng)）合適。2.A解析：根據(jù)句意“在全球市場(chǎng)上，創(chuàng)新對(duì)于企業(yè)保持競(jìng)爭(zhēng)優(yōu)勢(shì)和促進(jìn)長(zhǎng)期增長(zhǎng)至關(guān)重要”，應(yīng)該選擇表示“創(chuàng)新”的詞。tradition（傳統(tǒng)）、imitation（模仿）、conformity（一致性）都不符合句意，只有innovation（創(chuàng)新）合適。3.A解析：根據(jù)句意“在與利益相關(guān)者的富有成效的會(huì)議后，項(xiàng)目團(tuán)隊(duì)能夠更有效地協(xié)調(diào)他們的目標(biāo)和戰(zhàn)略”，應(yīng)該選擇表示“富有成效的”的詞。fruitless（無(wú)效的）、unproductive（無(wú)效的）、tiresome（令人厭煩的）都不符合句意，只有productive（富有成效的）合適。4.D解析：根據(jù)句意“新的運(yùn)營(yíng)政策旨在簡(jiǎn)化運(yùn)營(yíng)并減少官僚障礙，從而提高整體效率”，應(yīng)該選擇表示“運(yùn)營(yíng)的”的詞。management（管理的）、administrative（行政的）、organizational（組織的）都不符合句意，只有operational（運(yùn)營(yíng)的）合適。5.B解析：根據(jù)句意“盡管面臨巨大的挑戰(zhàn)，公司仍然能夠按時(shí)并在預(yù)算內(nèi)推出產(chǎn)品”，應(yīng)該選擇表示“巨大的”的詞。minor（小的）、insignificant（不重要的）、negligible（可忽略不計(jì)的）都不符合句意，只有major（巨大的）合適。6.B解析：根據(jù)句意“管理者與他們的團(tuán)隊(duì)成員保持開放的溝通渠道至關(guān)重要，以確保有效的溝通和協(xié)作”，應(yīng)該選擇表示“溝通”的詞。contact（接觸）、connection（連接）、correspondence（通信）都不符合句意，只有communication（溝通）合適。7.A解析：根據(jù)句意“公司的多元化戰(zhàn)略包括拓展新市場(chǎng)，同時(shí)保持在現(xiàn)有市場(chǎng)的強(qiáng)大地位”，應(yīng)該選擇表示“多元化的”的詞。concentrated（集中的）、centralized（集中的）、decentralized（分散的）都不符合句意，只有diversified（多元化的）合適。8.C解析：根據(jù)句意“在和諧的談判中，雙方能夠達(dá)成互利的協(xié)議而沒(méi)有任何重大沖突”，應(yīng)該選擇表示“和諧的”的詞。contentious（有爭(zhēng)議的）、adversarial（對(duì)抗的）都不符合句意，只有harmonious（和諧的）合適。9.D解析：根據(jù)句意“該組織對(duì)員工發(fā)展的積極方法側(cè)重于持續(xù)學(xué)習(xí)和技能提升”，應(yīng)該選擇表示“積極的”的詞。passive（被動(dòng)的）、reactive（反應(yīng)性的）都不符合句意，只有proactive（積極的）合適。10.A解析：根據(jù)句意“可持續(xù)產(chǎn)品的利基市場(chǎng)一直在快速增長(zhǎng)，這是由日益增長(zhǎng)的消費(fèi)者意識(shí)和環(huán)境關(guān)注驅(qū)動(dòng)的”，應(yīng)該選擇表示“利基的”的詞。mainstream（主流的）、secondary（次要的）、residual（剩余的）都不符合句意，只有niche（利基的）合適。二、完形填空1.C解析：根據(jù)句意“數(shù)字通信的興起徹底改變了企業(yè)與其客戶和利益相關(guān)者互動(dòng)的方式”，這里需要表示“因此”的詞，C選項(xiàng)“therefore”（因此）符合句意。2.B解析：根據(jù)句意“與傳統(tǒng)的營(yíng)銷方法不同，數(shù)字平臺(tái)為企業(yè)提供了前所未有的互動(dòng)和反饋機(jī)會(huì)”，這里需要表示“例如”的詞，B選項(xiàng)“as”（例如）符合句意。3.D解析：根據(jù)句意“社交媒體允許公司實(shí)時(shí)連接他們的受眾，立即解決關(guān)注和分享更新”，這里需要表示“通過(guò)”的詞，D選項(xiàng)“through”（通過(guò)）符合句意。4.A解析：根據(jù)句意“此外，電子郵件營(yíng)銷活動(dòng)可以高度定位，確保在正確的時(shí)間將正確的消息傳遞給正確的人”，這里需要表示“此外”的詞，A選項(xiàng)“moreover”（此外）符合句意。5.D解析：根據(jù)句意“通過(guò)分析數(shù)據(jù)和指標(biāo)，企業(yè)可以改進(jìn)他們的策略并提高他們的ROI”，這里需要表示“應(yīng)該”的詞，D選項(xiàng)“should”（應(yīng)該）符合句意。6.B解析：根據(jù)句意“數(shù)字平臺(tái)允許企業(yè)實(shí)時(shí)連接他們的受眾，立即解決關(guān)注和分享更新”，這里需要表示“這”的詞，B選項(xiàng)“which”（這）符合句意。7.B解析：根據(jù)句意“這種程度的個(gè)性化可以顯著提高客戶參與度和轉(zhuǎn)化率”，這里需要表示“和”的詞，B選項(xiàng)“and”（和）符合句意。8.C解析：根據(jù)句意“CRM工具可以幫助公司更快地識(shí)別和解決客戶問(wèn)題”，這里需要表示“和”的詞，C選項(xiàng)“and”（和）符合句意。9.D解析：根據(jù)句意“在當(dāng)今競(jìng)爭(zhēng)激烈的商業(yè)環(huán)境中，客戶關(guān)系管理（CRM）已成為成功營(yíng)銷策略的關(guān)鍵組成部分”，這里需要表示“在”的詞，D選項(xiàng)“in”（在）符合句意。10.C解析：根據(jù)句意“在當(dāng)今競(jìng)爭(zhēng)激烈的商業(yè)環(huán)境中，客戶關(guān)系管理（CRM）已成為成功營(yíng)銷策略的關(guān)鍵組成部分”，這里需要表示“一個(gè)”的詞，C選項(xiàng)“a”（一個(gè)）符合句意。三、閱讀理解Passage11.B解析：根據(jù)短文第一句“全球供應(yīng)鏈近年來(lái)面臨前所未有的挑戰(zhàn)，主要是由于地緣政治緊張局勢(shì)、自然災(zāi)害和正在進(jìn)行的COVID-19大流行”，可以得出主要原因是地緣政治緊張局勢(shì)、自然災(zāi)害和COVID-19大流行。2.B解析：根據(jù)短文第二句“公司越來(lái)越多地認(rèn)識(shí)到建立更具彈性和敏捷的供應(yīng)鏈網(wǎng)絡(luò)以降低風(fēng)險(xiǎn)并確保業(yè)務(wù)連續(xù)性的需要”，可以得出多元化采購(gòu)地點(diǎn)可以降低風(fēng)險(xiǎn)。3.B解析：根據(jù)短文第三句“此外，利用人工智能和區(qū)塊鏈等技術(shù)可以增強(qiáng)供應(yīng)鏈的可見性和透明度，實(shí)現(xiàn)實(shí)時(shí)跟蹤和更準(zhǔn)確的需求預(yù)測(cè)”，可以得出人工智能和區(qū)塊鏈技術(shù)可以提供可見性和透明度。4.B解析：根據(jù)短文第三句“此外，利用人工智能和區(qū)塊鏈等技術(shù)可以增強(qiáng)供應(yīng)鏈的可見性和透明度，實(shí)現(xiàn)實(shí)時(shí)跟蹤和更準(zhǔn)確的需求預(yù)測(cè)”，可以得出區(qū)塊鏈技術(shù)可以提供不可篡改的交易記錄。5.C解析：根據(jù)短文第四句“此外，投資于自動(dòng)化和機(jī)器人技術(shù)可以幫助簡(jiǎn)化運(yùn)營(yíng)并減少對(duì)人工勞動(dòng)的依賴，從而提高生產(chǎn)力和降低成本”，可以得出自動(dòng)化和機(jī)器人技術(shù)可以簡(jiǎn)化運(yùn)營(yíng)并降低成本。Passage26.B解析：根據(jù)短文第一句“在當(dāng)今競(jìng)爭(zhēng)激烈的商業(yè)環(huán)境中，客戶關(guān)系管理（CRM）已成為成功營(yíng)銷策略的關(guān)鍵組成部分”，可以得出CRM系統(tǒng)的主要目的是管理客戶互動(dòng)和數(shù)據(jù)。7.B解析：根據(jù)短文第二句“有效的CRM系統(tǒng)使公司能夠管理客戶在其整個(gè)客戶生命周期中的互動(dòng)和數(shù)據(jù)，增強(qiáng)客戶滿意度和忠誠(chéng)度”，可以得出CRM系統(tǒng)通過(guò)分析客戶數(shù)據(jù)和對(duì)受眾進(jìn)行細(xì)分來(lái)提供個(gè)性化體驗(yàn)。8.B解析：根據(jù)短文第三句“此外，CRM系統(tǒng)促進(jìn)了組織內(nèi)部的更好溝通和協(xié)作，確保所有部門都朝著共同的目標(biāo)前進(jìn)”，可以得出更好溝通和協(xié)作確保了所有部門都朝著共同的目標(biāo)前進(jìn)。9.C解析：根據(jù)短文第四句“此外，CRM工具可以幫助公司更快地識(shí)別和解決客戶問(wèn)題”，可以得出CRM工具通過(guò)改善溝通和問(wèn)題跟蹤來(lái)幫助公司更快地識(shí)別和解決客戶問(wèn)題。10.C解析：根據(jù)短文最后一句“總之，對(duì)于那些希望建立牢固客戶關(guān)系的公司來(lái)說(shuō)，投資一個(gè)強(qiáng)大的CRM系統(tǒng)是必不可少的”，可以得出投資一個(gè)強(qiáng)大的CRM系統(tǒng)是必不可少的。Passage311.A解析：根據(jù)短文第一句“隨著消費(fèi)者對(duì)環(huán)境影響的日益關(guān)注，對(duì)環(huán)境友好