英文道歉信參考：apologyletter英文道歉信參考：apologyletter「篇一」DearBob。IamwritingtomakeanapologytoyouforIforgottoreturnamusicCDwhichIborrowedfromyoulastweek.YesterdayIhavecomebackfromCanadaandIfounditinmyluggage.Iamsosorrythatyoucannotlistentoitatpresent。TheCDwhichIborrowedfromyouismadeinCanada,soIbelieveyoucanfindanotheroneinyourlocalstore.HowaboutyourbuyinganotherCDbyyourselfandIwillpayforit?Ifyoucannotfindthesimilarone,Iwouldsenditbacktoyouthroughapostoffice.Andifthereareanyothersolutionsyoulike,pleaseletmeknow。Iamsorryagainformycarelessness.Lookingforwardtoyourreply。Yourssincerely。LiMing英文道歉信參考：apologyletter「篇二」DearMsWinston。親愛(ài)的溫斯頓女士：ThepurposeofthisistoconveytoyoumysincereapologiesforanyinconvenienceyoumayhaveexperiencelastmonthwithrespecttotheinstallationofyourInternethighspeedservice。我的目的是向您表示誠(chéng)摯的歉意，對(duì)于您在上個(gè)月安裝互聯(lián)網(wǎng)高速服務(wù)時(shí)可能遇到的任何不便。Ijustreturnedfromvacationthisweekandfoundyourfileinmyin-basket.AssoonasIreviewedyourcaseitwasclearthatsomehowyourJau.20threquestforachangeinservicehadsomehowslippedthroughthecracks.TheonlypossibleexplanationIcangiveisthatwehaverecentlyhadanumberofkeystaffchanges,whichmighthaveresultedinyourletterbeingoverlooked。我剛從這個(gè)假期回來(lái)，發(fā)現(xiàn)你的文件在我的籃子里。我一看你的案子，就知道你的JAU了。第二十要求改變服務(wù)的方式不知怎么地從裂縫中溜走了。我能給出的唯一可能的解釋是，我們最近發(fā)生了一些關(guān)鍵的員工變動(dòng)，這可能導(dǎo)致您的信被忽略。Consequently,Ihavedirectedourinstallationgrouptocontactyoubytheendofthisweektosetupatimeconvenienttoyouwhentheycouldgotoyourhouseandinstallyournewrouterandmakethenecessaryadjustmentstoyoursoftware。因此，我已指示我們的安裝小組在本周末之前與您聯(lián)系，以便為您安排一個(gè)方便的時(shí)間，以便他們能夠去您家安裝您的新路由器，并對(duì)您的軟件進(jìn)行必要的調(diào)整。Becauseofthisseriousoversight,andasatestamenttoourappreciationofyouasoutcustomer,wearegoingtoprovideyouwithyourfirstthreemonthsofhighspeedserviceforfreecharge.Therefore,youraccountwillnotbebilleduntilJuneofthisyear。由于這次的嚴(yán)重疏忽，作為我們對(duì)您作為我們的客戶的感謝的證明，我們將免費(fèi)為您提供頭三個(gè)月的高速服務(wù)。因此，您的帳戶將不會(huì)計(jì)費(fèi)到今年六月。Ms.Winston,letmeassureyouthatwhathappenedinyourcaseisnottypicalofCableNetslevelofcustomerservice.Wecontinuetobecommittedtoprovidingyouandallofourcustomerswiththehigheststandardsofserviceintheindustry。溫斯頓女士，讓我向你保證，在你的情況下發(fā)生的事情不典型的CableNet的客戶服務(wù)水平。我們將繼續(xù)致力于為您和我們所有的客戶提供最高的服務(wù)標(biāo)準(zhǔn)。Ifyouhaveanyquestionspleasedonthesitatetocallme。如果你有任何問(wèn)題，請(qǐng)不要猶豫，123456點(diǎn)鐘打電話給我。Yoursinservice您的服務(wù)Tony托尼Manager,customersolutions客服經(jīng)理英文道歉信參考：apologyletter「篇三」Dearprof.wang。Imwritingtoaskyoutoexcusemefornotbeingabletokeepourappointment.idoknowthatthisisveryimpoliteandmusthavecausedyoumuchtrouble。Idoreckonthatatpresentanyexplanationispaleandfutile.howeveridonotwantyoutomisunderstandme.onmywaytoyouroffice,anoldladysuddenlyfaintedduetoheartattackonthebus.istoppedataxiandsentherintoanearbyhospital.istayedthereuntilhersoncame,whichspoiledourappointment。Iamawarethatourappointmentisofimportance.idohopethatyouwouldbekindenoughtospareyourvaluabletomeetme。Iamlookingforwardtohearingfromyou。Sincerelyyours親愛(ài)的王教授。我寫