《英語(yǔ)導(dǎo)游培訓(xùn)》6.2.3機(jī)場(chǎng)送團(tuán)服務(wù)Seeingoffthetourgroupattheairport主講教師：薛博Lecturer:CrystalXue送團(tuán)服務(wù)---機(jī)場(chǎng)送團(tuán)服務(wù)ObjectivesHowtoseeoffthetourgroupattheairport.SceneThelocalguidefromCITSisSeeingoffthetourgroupattheairport.PreparationsSpecialattentionstoseeoffthetourgroup.FormDialoguesI.TrainingContent

II.ServiceProcedures

Step1Step2Confirmthecorrecttimeandplaceforthetourgrouptomeetfordeparture.Step3Confirmthetimeforthewake-upcallandmeal-time.Step4Internationalairticketsneedtobereconfirmed72hoursbeforedeparture.Checkthenames，numberofthetouristsaswellasthetickets.Helpthetourleaderconfirmtheairtickets.II.ServiceProcedures

Step5Step6ReturntheiridentitycardsorpassportsbeforeforeigntouristsleaveChina.Step7Remindtouriststopaytheirbillsbeforetheyleavethehoteliftheytakedrinksinthemini-barintheroom.Confirmthetimeforthedeliveryofluggage.III.Dialogue

Scene:Attheairport,thetourguideJackfromBeijingInternationalTravelService,isseeingoffthegroup.（L:LeaderofthetourgroupJ:Jack）J:

Goodmorning,ladiesandgentleman.Pleasegetyourpassportandticketsready.

L:

Yes.（toallgroupmembers）Pleasegetyourpassportandticketsready.J:

（toallgroupmembers）Hereweare,Pleasegothroughthesecuritycheckhere.L:

Sure.III.Dialogue

J:

Mydearfriends,Icouldnotgoanyfurther.HopeyouwillenjoytherestofyourtripinChina.L:

Thankyou,Jack.Wewillmissyou.J:

Iappreciateyournicecooperationandunderstanding.Pleasesendmybestregardstoyourfamily.L:

Jack,hopetoseeyounexttime.J:

IwishIcouldhaveachancetovisityou.Hopetomeetyouagainsomeday.L:

That’sright,thankyou.

J:

Thankyou,allmydearfriends,goodtrip.Goodbye.TASK1SituationalDialogueSeeofftourgroupScene:Work