商務(wù)英語(yǔ)口語(yǔ)

Editor:朱倩芳

(MicaelaChu)SpokenBusinessEnglish

BusinessCall1

Pickinguptheguest2

Meeting&Workshopvisiting3BusinessCall

MakingCall1

ReceivingCall2

MakeupDialouge3

SampleDialouge4MakingCall確認(rèn)電話Isthat01234567?Hello,(isthat)John?自報(bào)姓名ThisisMicafromH.R.T.Hello,thisisMicaspeaking.MakingCall告知找誰(shuí)MayIhaveJohn?MayIspeaktoJohn?IwouldliketospeaktoJohn.CanIspeaktoJohn?CouldyoupleaseputJohnonthephone?MakingCall緊急事情IhavesomethingurgenttoconsultMary.IneedtogetincontactwithJackrightaway.Thesituationadmitsofnodelay.CouldIhavehercellphonenumber?CouldyoutellmewhereIcanreachtoher?MakingCall何時(shí)回來(lái)Couldyoutellmewhenhewillcomebacktooffice?Whattimedoyouthinkhewillbefree?Whenisagoodtimetocatchhim?MakingCall稍后再打來(lái)I'llcallhimlater/afewminuteslater.Iwillringagainonehourlater.ReceivingCall沒(méi)聽(tīng)清楚Pardon?/IbegyourpardonIamafraidIdidn'tcatchyourname.Couldyourepeatitagain?Canyouspeakabitlouder?Iamafraidyou'respeakingabittoofast?Canyouspeakslowly?ReceivingCall接電話用語(yǔ)Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?Goodmorning,H.R.T.PrecisionSteelBall.CanIhelpyou?Hello,H.R.T.HowcanIhelpyou?ReceivingCall沒(méi)有此人Wedon'thaveSmithworkinghere.IamsorrythereisnobodycallSmithhere.Heisnolongeratthiscompany.Iamsorry.Smithhadalreadytransferredtoourbranchoffice.ReceivingCall此人暫時(shí)不在/休假He’sofftoday.Iamsorryhe'snotinoffice/outofoffice.He'soutforlunch.Wouldyouliketotryagainonehourlater.ReceivingCall不便接電話Iamafraidhe'soccupied/busynow.He'sonanotherlineatthismoment.Iamsorryhehassomeoneinhisofficenow.He'sin/attendingameetingnow.ReceivingCall他人代接Cananyotherpersoncanhelpyou(withthis)?Wouldyouliketospeaktosomeoneelseintheoffice?WouldyoucaretospeaktoMaryinstead?MakeupDialouge情景互動(dòng)：A(客戶(hù)），B（公司職員）A打電話來(lái)找Mary,B接電話，電話轉(zhuǎn)接到Mary分機(jī)，Lily接聽(tīng)，并告知BMary正在會(huì)議室開(kāi)會(huì)，于是B把電話轉(zhuǎn)接回自己的座機(jī)上，并告知A情況，A詢(xún)問(wèn)BMary什么時(shí)候開(kāi)完會(huì)，B也不太清楚，詢(xún)問(wèn)可否做一個(gè)簡(jiǎn)單的電話記錄，待Mary會(huì)議結(jié)束主動(dòng)聯(lián)系A(chǔ)。由于電話話筒聲音小，B在記錄A的名字時(shí)候聽(tīng)的不太準(zhǔn)確，讓A再重復(fù)一遍，A把自己的名字拼寫(xiě)一次，并告知B他找Mary的大概情況。SampleDialougeA:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheisavailable.B:Noproblem.A:I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.A:I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.B:Thankyouverymuch.Pickinguptheguest

Welcoming1

Introduction2

Greetings3

Smalltalktopics

4

Offering5

MakeupDialogue

7

Hotel6WelcomingOpening

OnbehalfofH.R.T.,I’mverygladtowelcomeyouhere.

It’sapleasuretoseeyouhere.

WelcometoH.R.T.PrecisionSteelBallCo.,Ltd.

ThankyouforcomingH.R.T.Welcoming

CasualChatHowwasyourflight?.

Thatisalongflight.Youhadalayovertoo,isthatright?Youmustbetired.

IsityourfirsttimetoBeijing?

I’dbehappytotakeyouaroundthiscityandshowyouthesightstonightifyou’reuptoit.Introduction

SelfIntroductionPleaseletmeintroducemyself.I’mMicaela,thesalesofH.R.T.Howdoyoudo?Mynameis…MayIintroducemyself?I’m…It’sapleasuretomakeyouracquaintance.Mynameis…IntroductionThird-partyIntroductionIt’smypleasuretointroduceyoutomyGeneralManagerMr.Fan.I’dliketointroduceyouto…Letmeintroduceyouto…I’dlikeyoutomeet…Thisis…He’sinchargeof…Helooksafter…He’sour…Director/Manager.IntroductionResponsesIhaveheardagreatdeal/somuchaboutyou.Ihavebeenlookingforwardtoseeingyouinperson.Wouldyoumindexchangingyourbusinesscardwithme?First-timeMeetingHowdoyoudo?Howareyou?Verynicetomeetyou.It’snicetohaveyouhere.GreetingsMeetingAcquaintanceLongtimenosee.Greattoseeyouagain.Haven’tseenyouforages/sometime.Howhaveyoubeen(doing)?Hey,man.How’sitgoing?Howareyougettingon/makingout?What’sup?Greetings正面回答Quitewell/Prettygood/Allright,thankyou!I’mdoinggreat/good.Howaboutyou?Couldn’tbebetter!Whataboutyou?一般回答Nottoobad,thanks.Sameasever.Nothinginparticular.GreetingsTravelHow’syourflight?Youmustbeexhausted/Ibetyou’retired.Howdoyoulikeourcity?Isthisyourfirstvisitto…?Didyouhaveagoodtrip?Ihopeyouenjoyyourstayhere.SmalltalktopicsWeatherIt’sabeautifulday,isn’tit?Finallywe’vegottenabeautifulday.I’maspring/summer/autumn/winterperson.It’slovely/sunny/warm/cold.Howdoyoufindourweather?Itwasdismal/cloudy/cold/damp/wet/stormy/windy.SmalltalktopicsOfferingHelp

Letmehelpyouwithyourluggage.

MayIhelpyouwithoneofyourbags?

Ourcarisoutintheparkinglot.

There’sacarwaitingforyou,sopleasecomethisway.Plsgetinthebackseat.Offering詢(xún)問(wèn)客戶(hù)休息情況

Wouldyouliketogotoyourhoteltorestandhaveashower,orgotoourcompanyfirst?Wehavereserved/bookedaroomforyouatGrantHotel.Shallwegotothereceptiondeskandcheckin?Thisisthehotelwhereyou’regoingtostay.Hotel前臺(tái)確認(rèn)預(yù)訂情況Icalledandbookedaroomacoupleofweeksago,thereservationshouldbeforadoublebed,nonesmokingroom.Ihadtheroombookedwithavisacordcard.Hereistheconfirmationnumber898007.Woulditbepossibletocheckoutandpaythebillinthemorning,also,whattimeisbreakfastserved?Hotel告知客戶(hù)房間位置

Yourroomisonthetopfloor,facingthegarden.Youmustbetiredaftersuchalongflight.Haveagoodrest.HotelScheduleArrangementHereisaschedulewe’veprepared.Ihopeit’ssuitableforyou.I’mwonderingwhetheryoulikethisplan.Youcanchangeitifyouwant.HotelMakeupDialogue情景互動(dòng)：A（客戶(hù)）第二次參觀工廠，A乘飛機(jī)在廣州機(jī)場(chǎng)下飛機(jī)，B（公司職員）和C（總經(jīng)理）一同去接見(jiàn)客戶(hù)。B、C在機(jī)場(chǎng)看到A后，上前去迎接，相互寒暄問(wèn)候后，帶A上車(chē)回中山。在車(chē)上，B跟A閑聊，然后也介紹了一下中山的景點(diǎn)和特色。然后C也跟A聊了一下近況，工廠新的發(fā)展進(jìn)度，還有新產(chǎn)品的研發(fā)情況?；氐街猩胶?，帶A到預(yù)訂的酒店,B下車(chē)后主動(dòng)上前幫A提行李，并到柜臺(tái)確認(rèn)預(yù)訂的房間和checkin。最后，B報(bào)告了明天的行程。SampleDialougeA:Mr.Bryant?Hi,I’mMikefromFlorenceIncorporated.I’llgladyoumadeitokay.Howwasyourflight?B:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.A:Thatisalongflight.Youhadalayovertoo,isthatright?Youmustbetired.B:ActuallyIfeelquiterested.Iwasabletosleepontheplane.A:Good!Here,letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?I’dbehappytotakeyouaroundthiscityandshowyouthesightstonightifyou’reuptoit.B:Thatwillbeverynice.You'retookind.A:I’vealreadymadeahotelreservationforyou,let'sgotothehotelfirstanddropoffyourthings.Then,I’dliketohaveadrinksothatwecangetbetteracquainted.I’vebookedatableatanexclusiverestaurantdowntown.Afterwards,I’vemadearrangementstotakeyoutoseethecitylight.Seattle’snightlifecanbereallyquiteexciting.Howdoesthatschedulesoundtoyou?B:Soundsgreat.Thankyouforyourhospitality.Meeting&WorkshopVisiting

Welcoming1

Introduction2

Visiting3

Questions4

Vocabulary5Welcoming

Opening

Wearelookingforwardtoyourvisitingonourfactory.Weareexpectingyourbusinesstourofourfactory.Thanksforyourvisitingandinstructiononourfactory.Itisourhonortomeetyouhere.Introduction

MeetingSchedule

Wewouldliketogiveyouabriefintroductionofourfactory.

Ifyoudonotmind,Iwouldliketointroduceourfactorytoyoubriefly.Doyoumindtomakeasimpledescribtionofyoucompany?Weareinterestinginlearningaboutsimpleinformationofyourcompany.Introduction

Meetingschedule

Wouldyouliketolookaroundourfactory?Letmeshowyouaroundourworkshop.Areyouinterestinginlookingaroundourworkshop?Visiting

Plantintrod