CONSUMER&

BRANDBrandKPIs

for

restaurant

chains:

CaféCoffee

Day

in

IndiaConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

CaféCoffee

Day’sperformanceinthe

restaurant

chainmarket.Fieldwork:June2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202478%

ofCafé

Coffee

Day

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??CaféCoffee

Day’sbrandingresonates

more

with?CaféCoffee

Dayranksninth

inawareness

withintheMillennialsrestaurant

chainmarket?CaféCoffee

Daygenerally

appealsto

men

more

than

?Thepopularity

ratingof

CaféCoffee

Dayis

49%women?CaféCoffee

Dayranksseventh

inusage?Among

CaféCoffee

Dayenthusiasts,38%

fallunderthe

high-income

category?Interms

of

loyalty,CaféCoffee

Day

isoutside

the

Top10

inIndia?Consumers

want

theirrestaurant

chainbrandstohavehonesty

/trustworthiness,

friendliness,

andauthenticity?CaféCoffee

Dayhasascore

of

40%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

Café

Coffee

Dayat

81%Brand

profile:

snapshotBrand

performance

of

Café

Coffee

Day

inIndia81%78%49%41%40%AwarenessPopularityUsageLoyaltyBuzz5Notes:Restaurantchains

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=1,008,

respondents

who

know

the

individual

brand

(popularity),

n=1,008,

respondentswho

know

the

individual

brand

(usage),

n=416,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,008,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Café

Coffee

Day

’s

branding

resonates

more

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations48%46%42%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeCaféCoffee

Day

bygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatCaféCoffee

Dayislikedby

0%

of

Babyboomers

and

14%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

0%

and

13%,

respectively.38%ForMillennials

andGen

Z,

48%

and

38%

feel

positivelytowards

CaféCoffeeDay,versus

42%

and

46%.

Socurrently,

forCaféCoffee

Day,Millennials

connectmost

with

theirbrandcompared

tothe

overall

industryuser.14%13%0%

0%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestorestaurantchains,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=497,

Café

Coffee

Dayenthusiast,

n=1,219,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Café

Coffee

Day

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

CaféCoffee

Day

showsthatwomen

are

less

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof13%16%77%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

CaféCoffee

Day

hasalowerproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.41%59%47%53%53%

ofmen

likeCaféCoffee

Daycompared

to

47%

of

women,

whereasfortheoverall

industry,59%

of

men

userestaurant

chainscompared

to

41%

ofwomen.81%13%

ofCaféCoffee

Dayenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to16%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

restaurant

chains,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=497,

CaféCoffee

Dayenthusiast,

n=1,219,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Café

Coffee

Day

enthusiasts,

38%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.4%4%Single36%38%6%6%CoupleSingleparentNuclear38%

ofCaféCoffee

Dayenthusiastsarefrom

high-income

households.CaféCoffee

Day’sbrandis

generallyenjoyed

more

byconsumers

who

arepartof

amulti-generational

household,30%

ofCaféCoffee

Dayenthusiastshavethiscurrent

livingsituation.3%4%22%20%33%31%34%Multi-generational30%27%33%37%ExtendedOther27%2%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

restaurantchains,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=497,

Café

Coffee

Dayenthusiast,

n=1,219,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

restaurant

chain

brands

to

have

honesty

/trustworthiness,

friendliness,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

restaurant

chainbrandsForrestaurant

chains,the

topthreequalitiesusers

want

from

abrand

arehonesty

/trustworthiness,

friendliness,andauthenticity.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%CaféCoffee

Day

users

alsoappreciatethese

key

attributes,indicatingCaféCoffee

Dayexudes

these

qualities.SocialresponsibilityCoolnessThequalitiesthatCaféCoffee

Dayenthusiastsare

least

focused

on

arethrill/excitement

andinclusiveness.ReliabilityExclusivityCaféCoffee

Day

shouldwork

onpromoting

honesty

/trustworthiness

toconvert

enthusiastsinto

owners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

restaurantchains,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;“When

it

comes

torestaurantchains,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;“When

it

comes

torestaurantchains,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;

Base:

n=416,

Café

Coffee

Dayusers’,

n=497,

Café

Coffee

Dayenthusiast,

n=1,219,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Café

Coffee

Day

fans,

54%

state

that

they

get

excited

about

restaurantchainsBrand

profile:

attitudesWhat

doconsumersthink

ofrestaurant

chainsin

general?55%54%51%48%48%44%43%40%39%38%35%33%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

restaurant

chains

topicsrelating

torestaurant

chainsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

restaurantchains

do

youagreewith?”;

Multi

Pick;“When

it

comesto

restaurantchains,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=497,

Café

Coffee

Dayenthusiast,n=1,219,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1178%

ofCafé

Coffee

Day

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

restaurant

chains,the

averageawareness

ofabrandinIndiais74%.

Awareness

ofCaféCoffee

Day,however,

is

at81%.Awareness49%

ofIndianrestaurant

chainuserssay

theylike

CaféCoffee

Day,compared

toanindustryaverage

brandpopularity

of46%.41%

ofindustryusers

inIndiasaythey

useCaféCoffeeDay,withtheaverage

usageof

abrandat38%.BuzzPopularity78%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

78%.CaféCoffee

Day

hasbeen

noticed

more

inthemediacompared

to

other

brands,with

a“Buzz”score

of40%compared

to

35%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Restaurantchains

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=1,008,

respondents

who

know

the

individual

brand

(popularity),

n=1,008,

respondentswho

know

the

individual

brand

(usage),

n=416,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,008,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Café

Coffee

Day

ranks

ninth

in

awareness

within

the

restaurant

chain

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofCafé

Coffee

DayRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Domino's

Pizza97%96%95%95%92%88%87%81%81%69%19%2KFC3PizzaHut4McDonald'sBurger

KingHaldiram'sStarbucks5Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.678SubwayOutofallrespondents,

81%

were

aware

of

CaféCoffeeDay.

Thisranksthemninth

compared

to

other

brandssurveyed

inthismarket.81%9CaféCoffeeDayBarbeque

NationAwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

ofCafé

Coffee

Day

is

49%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofCafé

Coffee

DayRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Domino's

Pizza73%71%64%64%58%57%53%49%46%44%2KFC3McDonald'sBurger

KingPizzaHut449%Outofconsumers

who

knew

thebrand,

49%

saidtheyliked

CaféCoffee

Day.

Thisranksthem

eighthcompared

to

other

brandssurveyed

inthismarket.551%6Haldiram'sStarbucks78CaféCoffeeDayBarbeque

NationSubway9PopularityN/A1014

Notes:“When

it

comesto

restaurantchains,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,008,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Café

Coffee

Day

ranks

seventh

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofCafé

Coffee

DayRank#

BrandUsage

%63%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

restaurantchains,which

of

the

following

brandshaveyouused

inthe

past12

months?”.1Domino's

Pizza2KFC62%3Burger

KingMcDonald'sHaldiram'sPizzaHut54%Outofconsumers

who

knew

thebrand,

41%

saidtheyused

CaféCoffee

Day.

Thisranksthemseventhcompared

to

other

brandssurveyed

inthismarket.41%454%549%649%59%7CaféCoffeeDayStarbucks41%840%9Barbeque

NationSubway38%UsageN/A1035%15

Notes:“When

it

comesto

restaurantchains,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=1,008,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,

Café

Coffee

Day

is

outside

the

Top

10

in

IndiaBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofCafé

Coffee

Day’s

consumersRank#

BrandLoyalty

%86%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1KFC22%2Domino's

PizzaStarbucks86%384%4McDonald'sSarvana

BhawanBarbeque

NationHaldiram'sPizzaHut82%581%681%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

restaurant

chains,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.780%880%78%9Burger

KingSubway80%Outofrespondents

whohaveused

CaféCoffee

Day,78%

saidthey

would

usethebrand

again.LoyaltyN/A1079%16

Notes:“When

it

comesto

restaurantchains,

which

ofthe

following

brands

are

youlikely

touse

againin

the

future?”;

Multi

Pick;Base:n=416,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Café

Coffee

Day

has

a

score

of

40%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofCafé

Coffee

DayRank#

BrandBuzz%66%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1KFC2Domino's

PizzaMcDonald'sBurger

KingPizzaHut62%353%Outofconsumers

who

knew

thebrand,

40%

saidtheyhadheardaboutCaféCoffee

Dayinthemedia.

Thisranksthemseventh

compared

to

other

brandssurveyed

inthismarket.40%451%544%6Haldiram'sCaféCoffeeDayStarbucks42%60%740%839%9Barbeque

NationSubway35%BuzzN/A1026%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,008,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivende