ICS

03.080.01

CCS

A12

中華人民共和國國家標準

GB/T26361—2025

代替GB/T26361—2010

旅游餐館設施與服務要求

Requirementsoffacilityandservicefortouristrestaurants

2025-03-28發(fā)布2025-03-28實施

國家市場監(jiān)督管理總局發(fā)布

國家標準化管理委員會

GB/T26361—2025

目次

前言

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Ⅲ

1

范圍

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1

2

規(guī)范性引用文件

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1

3

術(shù)語和定義

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1

4

基本要求

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1

5

設施要求

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1

5.1

餐廳

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1

5.2

廚房

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2

5.3

其他

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2

6

菜品要求

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3

6.1

菜品質(zhì)量

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3

6.2

菜品類型及價格

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3

7

對客服務要求

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3

7.1

預訂服務

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3

7.2

引座服務

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3

7.3

點菜服務

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3

7.4

餐間服務

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3

7.5

收銀服務

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4

7.6

其他

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4

8

管理制度

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4

附錄A（資料性）

賓客意見調(diào)查表（式樣）

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5

Ⅰ

GB/T26361—2025

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

本文件代替GB/T26361—2010《旅游餐館設施與服務等級劃分》，與GB/T26361—2010相比，

除結(jié)構(gòu)調(diào)整和編輯性改動外，主要技術(shù)變化如下：

—刪除“旅游餐館的劃分和依據(jù)”，取消“銅盤級旅游餐館”“銀盤級旅游餐館”“金盤級旅游

餐館”的劃分（見2010年版的第4章、5.1、5.2、5.3）；

—增加“基本要求”，包括“取得相關(guān)證照”“誠信經(jīng)營”“提倡節(jié)約用餐”“體現(xiàn)綠色餐館理

念”“弘揚優(yōu)秀餐飲文化”等內(nèi)容（見第4章）；

—更改主要章節(jié)的名稱和結(jié)構(gòu)?！暗燃墑澐謼l件”更改為“設施要求”，包括“餐廳、廚房、其

他”三部分，“菜品質(zhì)量要求”更改為“菜品要求”，分為“菜品質(zhì)量、菜品類型及價格”兩

部分，“服務質(zhì)量要求”更改為“對客服務要求”，包括“預訂服務、引座服務、點菜服務、

餐間服務、收銀服務、其他”六部分（見第5章、第6章、第7章，2010年版的第5章、第6章、

第7章）；

—增加使用公筷公勺、手機充電插孔或充電寶、餐廳及包廂的命名等的相關(guān)要求，刪除對餐位和

包間數(shù)量、宣傳牌或宣傳品、公用電話、臺面及臺裙等的相關(guān)要求（見5.1，2010年版的

5.1.2、5.2.2、5.3.2）；

—增加對垃圾分類、食品留樣、開放式廚房等的相關(guān)要求，刪除對獨立面點間、分類倉庫等的相

關(guān)要求（見5.2，2010年版的5.1.3、5.2.3、5.3.3）；

—增加對旅游廁所、免費WiFi、新能源汽車專用車位、閉路電視監(jiān)控系統(tǒng)等的相關(guān)要求，刪除對茶藝

表演或?qū)I(yè)茶室、會議設施設備、衛(wèi)生間冷熱水等的相關(guān)要求（見5.3，2010年版的5.4）；

—增加對食品原材料、地方風味特色菜點或小吃、招牌菜、傳統(tǒng)特色菜品、特色菜系及主題筵

席、不同形式菜品、菜品明碼標價等的相關(guān)要求（見第6章）；

—增加對網(wǎng)上預訂訂單確認、手機掃碼點餐方式及功能、電子菜單內(nèi)容、分菜服務、發(fā)票開具及

打印、移動支付服務、菜品打包服務、分餐制服務、旅游團餐服務、餐肴委托加工服務等的相

關(guān)要求（見第7章）；

—增加對建立健全防疫管理制度、制定重大投訴應急預案、制定綠色餐飲制度和行動方案、開展

制止餐飲浪費行為宣傳等的相關(guān)要求（見第8章）；

—刪除“附錄A”“附錄B”（見2010年版的附錄A、附錄B）。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機構(gòu)不承擔識別專利的責任。

本文件由中華人民共和國文化和旅游部提出。

本文件由全國旅游標準化技術(shù)委員會（SAC/TC210）歸口。

本文件起草單位：浙江茗苑旅游規(guī)劃設計研究中心有限公司、杭州市商貿(mào)旅游集團有限公司、浙江

云瀾灣旅游發(fā)展有限公司、杭州飲食服務集團有限公司、杭州知味觀食品有限公司、浙江茗苑旅游標準

化技術(shù)研究院。

本文件主要起草人：陳一帆、陳劍鋒、趙敏、吳才滿、張虹、韓利平、李俊、張萍、郭勇、郭虹、

楊德清、唐增祿、牟琳、崔子瀛。

本文件及其所代替文件的歷次版本發(fā)布情況為：

—2010年首次發(fā)布為GB/T26361—2010；

—本次為第一次修訂。

Ⅲ

GB/T26361—2025

旅游餐館設施與服務要求

1范圍

本文件規(guī)定了旅游餐館的基本要求、設施要求、菜品要求、對客服務要求、管理制度。

本文件適用于旅游餐館的設施和服務。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T10001.9公共信息圖形符號第9部分：無障礙設施符號

GB/T15566.1公共信息導向系統(tǒng)設置原則與要求第1部分：總則

GB/T18973—2022旅游廁所質(zhì)量要求與評定

GB/T19095生活垃圾分類標志

GB