跨境電商客服CustomerServiceforCBECBuildingcustomerloyalty(whyandhow)-2AdvancedSkillsofWhatcouldbesomeofthekeystrategiesonhowtoincreasecustomerloyalty?CustomerLoyaltyTip#1DeliveraboveandbeyondcustomerexpectationDeliveraboveandbeyondcustomerexpectationOneoftheimportantattributestoincreasekeythingsforbuildingcustomerloyaltyistoprioritizetheirexpectations.Basedonstatistics,66%ofcustomers

expectcompaniestounderstandtheiruniqueneedsandexpectations.DeliveraboveandbeyondcustomerexpectationJustsatisfyingcustomerexpectationsisnotimportant,youneedtobeableto‘Wow’yourcustomerssothatevenasinglebadexperiencewouldnotmakethemmovetoacompetitorofyours.whentheirbrandfailstomeettheircustomerexpectations.DeliveraboveandbeyondcustomerexpectationCompanieslikeAmazonareknownfortheircustomerserviceasmuchasforthequalityandchoiceofproductstheymakeavailabletotheaveragecustomer.Successfulbrandsknowhowtoimbibethecultureofkeepingthecustomerfirstfromtheinitialstagesofthecustomercycle,else,itisimpossibletobeextraordinaryandmeetallyourcustomerexpectations.DeliveraboveandbeyondcustomerexpectationHereishowtoincreasecustomerloyaltyinCBECbymeeting&exceedingyourcustomerexpectationsPromptlyrespondtocustomersPersonalizeyourofferingsFollowupwithyourcustomersSurpriseyourcustomersDeliveraboveandbeyondcustomerexpectationPromptlyrespondtocustomersUselivechattoinstantlyaddressyourcustomerconcerns.GettinganswersattheexactmomentbooststheirsatisfactionandincreasescustomerloyaltyDeliveraboveandbeyondcustomerexpectationSurpriseyourcustomerDotheunexpected.Sendabirthdaycard,aChristmasgiftCouponsforthenextbuyingexperiencealsohelp.Doingsomakescustomersfeelimportantandappreciatedandhelpsinbuildingcustomerloyalty.DeliveraboveandbeyondcustomerexpectationPersonalizeyourofferingsUnderstandyourcustomerwantsandalignservicesaccordingly.Buildingaconnectionwithyourcustomersistheonlywaytoexceedyourcustomerexpectations.DeliveraboveandbeyondcustomerexpectationFollowupwithyourcustomersAfterapurchaseorresolvingasupportticket,letcustomersknowbysendingasimplemessageoremail.CustomerLoyaltyTip#2SupportyourcustomersontheirpreferredchannelsSupportyourcustomersontheirpreferredchannelsGivingyourcustomersawaytoconnectwithyouthroughtheirpreferredchannelsisagreatwayofhowtobuildcustomerloyalty.Astrongcustomerengagementstrategyiskeyforincreasingbrandloyalty.Customersexpectbrandstoanticipatetheirneeds,hopingtobeconstantlyengagedandsupportedontheirpreferredchannels.Byplanningastrategybackedwiththelatestdigitalchannels,businessescanengagecustomersacrosstheirfavoritechannelsinrealtime.SupportyourcustomersontheirpreferredchannelsSupportyourcustomersontheirpreferredchannelsherearesomewaystoincreasecustomerloyaltybydeployingdigitaltoolsyoumayliketoadopt01

Livechat02

Chatbot03

VisualtoolsSupportyourcustomersontheirpreferredchannelsLivechatUsingalivechatplatformallowsagentstoturneveryinteractionwithcustomersintoanexcellentexperiencebydeliveringinstantresponsestosalesorsupportqueriesandbuildingcustomerloyalty.SupportyourcustomersontheirpreferredchannelsVisualtoolsLivetoolslikeco-browsingandvideochathelpstocollaboratewithcustomerstoidentifytheissueandresolveitfaster.Betterstreamlinedsupportimpactssatisfactionandhelpsinbuildingcustomerloyalty.SupportyourcustomersontheirpreferredchannelsChatbotDeployingchatbotsallowsyoutoengagecustomers24×7byansweringtheirsimplequerieswhenyoursupportteamisbusyorunavailable.Automatingsupportconversationshelpstodeliveraconsistentcustomerexperience.CustomerLoyaltyTip#3MaintainconsistentcustomerexperienceMaintainconsistentcustomerexperienceCustomersexpectasimilarsetofcommunicationacrossallchannelswhethertheyareusingphone,email,chat,andsocialmedia.Hence,focusoncreatingworkflowsthatworkintelligentlysothattherearenogapsforacustomervisitingyourwebsite,whilemakingthepaymentandwhengettingafter-salesserviceeither.MaintainconsistentcustomerexperienceFastersupportEffectivecommunicationwithcustomershelpstolearnthecustomerproblemaccuratelyandenablesyoutodeliverfastersupport.ReducetouchpointsWitheffectivecommunication,