第一章測試1【判斷題】(5分)在面試空乘職位時(shí)，應(yīng)聘者應(yīng)當(dāng)強(qiáng)調(diào)自己善于溝通、有說服力能夠很好地進(jìn)行團(tuán)隊(duì)協(xié)作A.對B.錯(cuò)2【判斷題】(5分)一個(gè)儀表端莊、舉止得體的人，一般都會(huì)注意自我約束，并且做事有規(guī)律、責(zé)任心強(qiáng)。A.錯(cuò)B.對3【多選題】(5分)航空公司面試的內(nèi)容包括以下幾點(diǎn)A.團(tuán)隊(duì)協(xié)作能力B.表達(dá)能力C.應(yīng)變能力D.儀表形象E.綜合分析能力4【判斷題】(5分)Preparingfortheinterviewbypresentingaprofessionalappearanceandpracticingyourresponsetointerviewquestionsisessentialtodoingwellduringtheinterview.A.對B.錯(cuò)5【判斷題】(5分).Donotbetheapplicantwhorushesintotheinterviewfiveminuteslate.A.對B.錯(cuò)6【多選題】(5分)whenyoumeettheinterviewers,youcanA.ShakehandsB.repeatnameC.repeatnumber7【多選題】(5分)AvoidusingnegativetermslikeA."never".B."not"C."no"8【判斷題】(5分)Endtheinterviewwithfriendly“goodbye”.A.對B.錯(cuò)9【判斷題】(5分)“前三分鐘印象值”對應(yīng)聘者獲得職位沒有作用helpyouwiththetablecloth?此句中，tablecloth指_____.A.錯(cuò)B.對第二章測試1【判斷題】(5分)Directflightisalsocallednonstopflight.A.錯(cuò)B.對2【判斷題】(5分)同等艙位更改也同樣需要收取手續(xù)費(fèi)。A.對B.錯(cuò)3【多選題】(5分)哪些人退票不收取退票費(fèi)？A.所有人B.因公致殘的人民警察C.革命傷殘軍人D.持嬰兒客票的旅客4【多選題】(5分)Thevaliddocumentscanbeusedonselfcheck-inkiosksare_________.A.PassportB.IDCardC.CreditCardD.Visa5【單選題】(5分)Thedimensionofthecheckedbaggageshouldbe_________.A.20*30*40B.10*20*30C.30*40*50D.40*60*1006【判斷題】(5分)Petsmustbehealthyifyoutravelwiththem.A.對B.錯(cuò)7【單選題】(5分)Thepetshavetotravelin_________.A.cargocompartmentsB.BaggageC.cabin8【判斷題】(5分)Thecarry-onluggageshouldbenomorethan5KG.A.錯(cuò)B.對9【判斷題】(5分)承運(yùn)人會(huì)對乘客的破損行李不負(fù)任何責(zé)任。A.對B.錯(cuò)第三章測試1【多選題】(5分)Passengersshouldreturnthe()andputdowntheir().A.headsetB.traytableC.seatbackD.eyeshadow2【多選題】(5分)登機(jī)牌A.boardingpassB.boardinggateC.footrestD.boardingcard3【單選題】(5分)Ourplaneisflyingatan()of8000metres.A.highB.speedC.altitudeD.length4【判斷題】(5分)Thecombinationofnumbersandletterslike15Contheboardingpassrepresentsthepassenger'sseatnumber.A.錯(cuò)B.對5【多選題】(5分)Boardingpassusuallyincludespassenger's().A.boardinggateB.nameC.flightcodeD.seatnumber第四章測試1【判斷題】(3分)“機(jī)上衛(wèi)生間有嬰兒護(hù)理板。”可以表達(dá)為“Thereisababycare-boardavailableinthelavatory."A.對B.錯(cuò)2【多選題】(3分)Toserveunaccompaniedpassengers,youhaveto_____.A.checkthebaggageB.putthevalidin-flightdocumentsinplaceC.getthenumberofcarry-onD.confirmthedestination3【單選題】(3分)howcanflightattendantsprovidemealstovisuallyimpairedpassengers？A.Bywayofclockindication.B.Bywayofspeaking.C.Bywayoftouching.D.Bywayofdirection.4【單選題】(3分)Haveaseniorpassageronboard,you'dbetter_____.A.takethetempreatureofseniorthepassenger.B.remingdingthetimeoftheterminal.C.bringcoffeeregualarlyforhim/her.D.remindingtheseniorofthetemperature.5【單選題】(3分)Cantheflightattendantsaskwhetherthesickpassengerisaccompaniedorunaccompanied?A.Both.B.No.C.Yes.6【多選題】(3分)登機(jī)牌A.boardingpassB.boardingcardC.boardinggateD.footrest7【單選題】(3分)Ourplaneisflyingatan()of8000metres.A.speedB.altitudeC.highD.length8【判斷題】(3分)Thecombinationofnumbersandletterslike15Contheboardingpassrepresentsthepassenger'sseatnumber.A.對B.錯(cuò)9【多選題】(3分)Boardingpassusuallyincludespassenger's().A.nameB.flightcodeC.seatnumberD.boardinggate第五章測試1【判斷題】(5分)Ifthereisacomplaintfrompassengers,flightattendantsshouldfirstsaysorryandthendealwithit.A.錯(cuò)B.對2【判斷題】(5分)對于禁煙航班，在飛機(jī)延誤期間，乘客可以在飛機(jī)上吸煙。A.對B.錯(cuò)3【判斷題】(5分)您的食宿將由我們航空公司負(fù)責(zé)?？梢员磉_(dá)為：Yourticketswillbearrangedbyourairline.A.對B.錯(cuò)4【判斷題】(5分)機(jī)場周邊居民放風(fēng)箏不會(huì)引起飛機(jī)延誤。A.錯(cuò)B.對5【判斷題】(5分)“抱緊、防撞”口令的英文表達(dá)為"BRACEFORIMPACT"。A.對B.錯(cuò)6【判斷題】(5分)Pleaseremoveallsharpobjects,suchaseyeglasses,dentures/?dent??rz/pens。其中“sharpobjects”指鋒利物品。A.對B.錯(cuò)7【判斷題】(5分)Ijustsmelledthesmellofburning.這句話的意思是“我問道有燒焦的味道?！盇.錯(cuò)B.對8【判斷題】(5分)別擔(dān)心,已經(jīng)完全控制住了?？梢员?/p>