汽車英語汽車商務(wù)英語Lesson11vehicleMaintenanceWarming-upPartone目錄NewWordsandUsefulExpressionsParttwoSituationsPartThreeWarming-upPartone：Makeyourchoice:1.lIfyouareamechanic，whatshouldyoupayattentiontowhenyouserveacus-tomeroutside?()Collectthebreakdowninformation.()Arriveintime.()Callhimtomakesuretheproblem.()Checktheproblemcarefully.()Neverforgettocheckatthewarranty.1Warming-upPartone：Makeyourchoice:2Warming-upPartone：Ifyouareacustomer,whatwillyoudowhenthemechanicisfixingyourcaroutside?()Describetheproblemofmycarindetail.()Watchtherepairprocesscarefully.()Trytogivehimahandwhennecessary.()Showmygratitudetothemechanic.Makeyourchoice:34Ifyouareamechanic,whatshouldyoudowhenyourepairacarinyourgarage?()Checktheproblemsassoonaspossible.()Letthecustomerwaitincustomerlounge.()Suggestthecustomertowashandwaxhiscarwhenit’sverydirty.()Explaincustomer’sproblemindetail.Warming-upPartone：Asasalesman,youshould:1.Gettoknowtheconditionatfirst.2.Analyzethebreakdownquickly.3.Checkandsolvethebreakdownprofessionally.4.Showhowtodothecarmaintenanceindailylife.Warming-upPartone：1234NewWordsandUsefulExpressionsParttwo：squealrepairpartsrepairsbasicmaintenancewaxsurfacev.尖叫v.修理n.零部件n.修理費(fèi)adj.基礎(chǔ)的n.保養(yǎng)v.打蠟n.表面scratchspongeragbeautifydryrubreplacedirectionsv.擦傷n.海綿n.布?jí)Kv.美化v.弄干v.擦v.替換，更換n.說明書Parttwo：NewWordsandUsefulExpressionsⅠ.Newwords1.What’s’wrongwiththecar?2.Doyouhave….(asparewheel)?3.Nothingserious.Icanrepairitrightnow.4.Wouldyouliketohaveyourcarwashedandwaxed?5.I'dliketohaveabasicmaintenance.6.Wehavetopullyourcarbacktothegarage.7.CanIhavealookatyourwarrantycertificate?8.Wehavetochargefortheparts.

9.Yourwarrantycomestoanend.

10.Ifanythingiswrongwithyourcar,pleasecallusandweareatyourservice這車怎么了？你有….(備用輪胎)嗎？沒什么大問題,我馬上就可以修好。你要清洗打蠟嗎？我想做一個(gè)基礎(chǔ)維護(hù)。我們得把你的車拖回修理廠。能看一下你的保修單嗎？我們要收取零件費(fèi)。你的保修單過期了。如果您的車再出故障請(qǐng)給我們打電話，我們將隨時(shí)為您服務(wù)。Parttwo：NewWordsandUsefulExpressionsⅡ.UsefulexpressionsSituationsPartThree：SituationAMr.Blackjustcalledthegarageforhelp.Nowheiswaitingformechanic.You’vefinallyarrivedPartThree：SituationsB:You’vefinallyarrived.M:What’swrongwiththecar?B:Ithinksomethingwrongwithmybrake，becausewhenIdrivemycaratlowspeed,brakingasneeded,thebrakesqueals.M:Letmehavealook…Oh,thebrakepadswentdead.B:Really?M:Yes,wehavetopullyourcarbacktorepairit.B:It’snoproblem.PartThree：Situations(Anhourpast,thecarwaspulledtothegarageandreplacedanewbrakepads.)M:It’sOK.Now,youcantrydrivingyourcarforawhile.B:OK…Oh,thesquealshavegone.Thankyou.M:Youarewelcome.CanIhavealookatyourwarrantycertificate?B:Yes,ofcourse.Hereyouare.M:Well,yourwarrantycomestoanend.Wehavetochargefortheparts.B:That’sallright.M:Pleasesignyournamehere,andtakemaintainingsheettothefrontdeskandpaytrepairs.B:Thankyouforyourcominghereintime.M:Ifanythingiswrongwithyourcar,pleasecallusandweareatyourservice.B:Thanksagain.M:Mypleasure.MakeyourchoiceaccordingtothesituationAPartThree：SituationsQuestionsAnswers()1.What’swrongwithMr.Black’scar?A.No,itisn’t.It’sinthegarage.()2.Whydoestherepairmanaskforlookingatthewarrantycertificate?B.Becauseifthewarrantycomestoanend,theymustchargefortheparts.()3.Ishiscarrepairedontheroad?C.Yes,ithas.()4.Whydoesthebrakeofhiscarsqueal?D.Becausethebrakepadswentdead.()5.Hasthewarrantycertificatecometoanend?E.Whenhedrivehiscaratlowspeed,brakingasneeded,thebrakesqueals.EBADCSituationBMrs.GreengetstoKaiDaMotorGarage,Wang-adeskclerk,TomdriveshiscartoWang’sauto-garageformaintenanceandasksomecommonquestionsaboutmaintainingacleancar.receivehim.Wouldyouliketohaveitwashedandwaxed?PartThree：SituationsW:Howareyou,sir?WhatcanIdoforyou？T:I'dliketohaveafive-thousand-kilometerbasicmaintenance.

W:Noproblem.Pleasetakearestinourcustomer'slounge.I'llbeginrightaway.T:Thankyou.（halfanhourlater）

W:Sir,themaintenanceforyourcarhasbeenfinished.Butyourcarisverydirty,wouldyouliketohaveitwashedandwaxed？T:Allright.Bytheway,canyoushowmethewaytowashandwaxmycar?

W:Firstofall,flushawaythedustandthesandonthesurfaceofthecarwithwater.Inthiswaythecarwon'tbescratched.T:WhatshouldIusetowashit?HowshouldIwashit?PartThree：SituationsW:Onlyuseacleanspongeandcardetergenttowashthebody.Washitupanddownatfirst,andthenbackwardandforward.Thewheelsarewashedlast.T:Withwhattodryit?

W:Withaspecialpolishrag.Ifyouuseacommonrag,itsfluffwillsticktothesurface.T:Afterthat,whatshouldIdonext?W:Usingdifferentkindsofwaxesforbeautifyingitsbody,theleatherseats.Bodywaxesaredividedintotwokinds:hardwaxandsoftwax.Generally

speaking,hardwaxlastslonger.T:Whenwaxing,whatdoIneedtopayspecialattentionto?W:Makesurenodustonthesurface.Forfearofwastingtoomuchwax,athinlayerisOK.T:DoIneedtowaituntilthewaxisdrybeforeIrubitcleanwiththesponge.W:Certainly.Asmatteroffact,youjustusethemaccordingtothedirections.T:Thanksyouverymuch.Makeyourchoiceaccord