緒論單元測(cè)試1【判斷題】(100分)我國(guó)酒店業(yè)的快速發(fā)展有目共睹，據(jù)有關(guān)預(yù)測(cè)，未來(lái)三年內(nèi)，我國(guó)將成為世界第一旅游大國(guó)。A.對(duì)B.錯(cuò)第一章測(cè)試1【單選題】(10分)Roomreservations.Goodmorning,whatkindofroomwouldyoulike?A.shopB.Adoubleroom.C.colaD.passport2【單選題】(10分)Mr.King,howmanypiecesofluggagedoyouhave?A.Sixpieces.B.Thiswayplease.C.Goodbye.D.Thankyou.3【單選題】(10分)Howmuchwilladoubleroombeforonenight?A.Threepieces.B.RMB120yuanpernight.C.Incash.D.Thankyou.4【單選題】(10分)MayIaskwhattheentrancefeeis?A.Notatall.B.Ok.C.It'sfreeforanyone.D.Thankyou.5【單選題】(10分)Doyouknowiftheguestscangetdrinksintheroom?A.Yes,youcan.B.noC.colaD.coffee6【單選題】(10分)Couldyoushowmethewaytothebusinesscenter?A.It'sfree.B.Notatall.C.Sure,sir.D.oh,no.7【多選題】(10分)Whataspectswilltheguestcomplainabout?A.chippercupB.ricketychairC.overcookedpeanutsD.tatteredcurtain8【多選題】(10分)Whatinformationshouldyouaskwhenaguestwantstoleaveamessage?A.callbackB.thecardC.thephonenumberD.theroomnumber9【單選題】(10分)Accordingtothehotelpolicy,wearenotallowedtousecreditcard.A.FalseB.True10【單選題】(10分)Youcanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.A.TrueB.False第二章測(cè)試1【單選題】(10分)Theroommaidcandoturn-downserviceforDNDrooms.A.FalseB.True2【單選題】(10分)Allusedamentitiesshouldbereplacedwhendoingturn-downservice.A.TrueB.False3【多選題】(10分)Mostcommonturn-downserviceactivitiesare.A.washB.turningonlightsC.closingdraperiesD.playingsoftmusic4【多選題】(10分)Thehotelprovideturn-downserviceforA.DNDroomB.VIPguestsC.suiteroomguestsD.singleroom5【單選題】(10分)Youneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.A.TrueB.False6【單選題】(10分)Ifpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.A.FalseB.True7【單選題】(10分)Whenyouhavefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.A.FalseB.True8【單選題】(10分)Nowadays,switchboardsonlyenablegueststodiallocalcallsthroughthehoteloperator.A.TrueB.False9【單選題】(10分)Thecallersinhotelscandialthereceptionostsorhousekeepersdirectly.A.TrueB.False10【單選題】(10分)Ahotelworkerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).A.electricianB.plumberC.maintenanceD.room第三章測(cè)試1【單選題】(10分)SharkFinangSwallowNesthaveextraordinarynutitionalvalue.A.TrueB.False2【單選題】(10分)TheforkisthemaintableutensilinChina.A.FalseB.True3【單選題】(10分)Foreigenersarenotexpectedtousechopsticksproficiently.A.FalseB.True4【單選題】(10分)TheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeablediningstyle.A.westernB.fastC.easyD.main5【多選題】(10分)Tablemannerssuchaswhatortouseareessentialinwesterndining.A.chopsticksB.knifeC.napkinD.folk6【單選題】(10分)ChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.A.FalseB.True7【單選題】(10分)Asculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.A.FalseB.True8【單選題】(10分)Chinesecookingisoneofthegreatestandoriginalcuisinesintheworld.A.FalseB.True9【單選題】(10分)Waitersshouldannouncetheyear,,andvineyardofthegrapesorigintotheguest.A.bottleB.glassesC.timeD.vintage10【單選題】(10分)Undernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.A.FalseB.True第四章測(cè)試1【多選題】(10分)____and____staffofinternationalstandardensureyouthebestserviceA.ElegantB.ProfessionalC.CoolD.Warm2【單選題】(10分)Theinternationalconventioncenterisequippedwithe-voteand()system.A.computerB.e-recordC.theatreD.video3【單選題】(10分)----Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?-----ThisisJeremyCarterfromC&ACompany.I'dliketoreservea()inyouhotel.A.cocktailpartyB.seatC.conventionhallD.seminar4【單選題】(10分)Doyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.A.waterB.coffeeC.freshflowersD.pen5【單選題】(10分)Wejustfinishedaworkshopinyourhotel,andIwanttoreturnthe()equipment.A.freshB.rentalC.heavyD.VIP6【單選題】(10分)Theserviceprocedureisbegunwiththeregistrationofguest.A.TrueB.False7【單選題】(10分)AtthethirdfloorofShijiazhuanghotel,istheeasthall.A.TrueB.False8【單選題】(10分)Asyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.A.FalseB.True9【單選題】(10分)Iplantotheexhibitionnextyear.A.haveB.informC.visitD.takepartin10【單選題】(10分)WeplantoprovidesomefreeandforthevisitorsA.snacksandmineralwaterB.coffee&waterC.knife&forkD.paper&pen第五章測(cè)試1【單選題】(10分)Snackbarsinthegymcanprovidefoodanddrinksforguests.A.FalseB.True2【單選題】(10分)Coachinthegymcaninstructguesthowtoice-skating.A.TrueB.False3【單選題】(10分)Bothsaunaandbeautysaloonopenat8a.m.A.TrueB.False4【單選題】(10分)Eyecontactiswhenservingguests.A.somethingB.nothingC.unnecessaryD.necessary5【單選題】(10分)Agoodbartendershouldnotbeknowledgeableinhisfield.A.FalseB.True6【單選題】(10分)It'sthedutyofbartendertokeepthebar()A.happyB.dirtyC.cleanD.warm7【單選題】(10分)Itistheconventionalsaunasthatwar