CONSUMER&

BRANDBrandKPIs

for

health

insurance:

HDFCERGO

in

IndiaConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

2500Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,ownership,

loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

HDFCERGO’s

performance

inthe

health

insurancemarket.Fieldwork:September

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Forthis

report

“Usage”indicates

the

specific

“Ownership”Sources:

Statista

Consumer

Insights

Global,

asofNovember202471%

of

HDFC

ERGO

owners

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??HDFCERGO’s

brandingresonates

more

with?HDFCERGOranksseventh

inawareness

within

theMillennialshealthinsurance

market?HDFCERGOgenerally

appealsto

men

more

thanwomen?Thepopularity

ratingof

HDFCERGOis

49%?HDFCERGOranksthirdinownership?Among

HDFCERGOenthusiasts,49%

fall

underthehigh-income

category?Interms

of

loyalty,HDFCERGOisninth

inIndia?HDFCERGOhasascore

of

43%

formedia

buzz?Consumers

want

theirhealthinsurancebrandstohavehonesty

/trustworthiness,

highvalue,andauthenticity3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

HDFC

ERGO

at

73%Brand

profile:

snapshotBrand

performance

of

HDFCERGO

inIndia73%71%49%43%33%AwarenessPopularityUsageLoyaltyBuzz5Notes:Health

insurance

‘a(chǎn)wareness’,‘popularity’,

‘ownership’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,248,

all

respondents

(awareness),

n=915,

respondents

who

know

the

individual

brand

(popularity),

n=915,

respondentswho

know

the

individual

brand

(ownership),

n=298,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=915,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024HDFC

ERGO’sbranding

resonates

morewith

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations50%44%44%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeHDFCERGObygeneration

versusthe

share

of

industryusers

ingeneral,

we

cansee

thatHDFCERGO

islikedby0%

of

Babyboomers

and

13%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is0%

and

12%,

respectively.38%ForMillennials

andGen

Z,

50%

and

38%

feel

positivelytowards

HDFCERGO,versus

44%

and

44%.

Socurrently,

forHDFCERGO,

Millennials

connect

mostwith

theirbrandcompared

tothe

overall

industryuser.13%12%0%

0%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestohealth

insurance,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=448,

HDFC

ERGOenthusiast,

n=1,144,

health

insurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024HDFC

ERGO

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandLGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofenthusiastsof

HDFCERGOshows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

HDFCERGOhasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.17%78%17%40%60%42%58%57%

ofmen

likeHDFCERGOcomparedto42%

of

women,

whereas

fortheoverall

industry,60%

ofmen

own

healthinsurancecompared

to

40%

of

women.78%17%

ofHDFCERGOenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to17%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

health

insurance,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=448,

HDFCERGOenthusiast,

n=1,144,

health

insurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

HDFC

ERGO

enthusiasts,

49%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

andownerswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.2%3%Single41%6%6%CoupleSingleparentNuclear49%49%

ofHDFCERGOenthusiastsarefromhigh-income

households.HDFCERGO’s

brandisgenerally

enjoyedmore

byconsumers

who

arepartof

amulti-generational

household,

34%

ofHDFCERGO

enthusiastshavethiscurrent

living

situation.4%3%24%22%30%29%25%Multi-generational34%31%28%33%ExtendedOther26%2%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

health

insurance,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=448,

HDFC

ERGOenthusiast,

n=1,144,

health

insurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

health

insurance

brands

to

have

honesty

/trustworthiness,

high

value,

and

authenticityBrand

profile:

qualitiesQualitiesownerswant

from

healthinsurancebrandsForhealth

insurance,thetopthreequalitiesowners

want

fromabrandarehonesty

/trustworthiness,

highvalue,andauthenticity.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%HDFCERGO

owners

alsoappreciatethese

key

attributes,indicatingHDFCERGOexudes

these

qualities.SocialresponsibilityCoolnessThequalitiesthatHDFCERGOenthusiastsare

least

focused

on

arethrill/excitement

andinclusiveness.ReliabilityExclusivityHDFCERGO

shouldwork

onpromotinghonesty

/trustworthiness

toconvertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

health

insurance,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tohealthinsurance,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

it

comesto

healthinsurance,

which

ofthe

following

brands

have

youpurchased

in

the

past

12

months?”;

Multi

Pick;Base:n=298,

HDFCERGOowners’,n=448,

HDFC

ERGOenthusiast,

n=1,144,

health

insurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

HDFC

ERGO

fans,

45%

state

that

they

get

excited

about

health

insuranceprovidersBrand

profile:

attitudesWhat

doconsumersthink

ofhealthinsuranceingeneral?54%52%51%48%45%44%44%44%42%38%35%35%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

healthinsurance

topicsrelating

toprovidershealthinsuranceBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

health

insurance

do

youagree

with?”;

Multi

Pick;“When

it

comesto

health

insurance,

whichofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=448,

HDFC

ERGOenthusiast,

n=1,144,health

insurance

ownersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1171%

of

HDFC

ERGO

owners

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

health

insurance,the

averageawareness

ofabrandinIndiais70%.

Awareness

ofHDFCERGO,

however,

is

at73%.Awareness49%

ofIndianhealthinsuranceowners

saytheylikeHDFCERGO,

compared

toanindustryaverage

brandpopularity

of38%.33%

ofindustryowners

inIndia

say

theyown

HDFCERGO,with

theaverage

ownership

of

abrand

at24%.BuzzPopularity71%

ofbrandowners

saytheywould

purchasethebrandagain,compared

toanaverage

loyalty

score

of72%.HDFCERGO

hasbeen

noticed

more

inthemediacompared

to

other

brands,with

a“Buzz”score

of43%compared

to

34%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.12

Notes:Health

insurance

‘a(chǎn)wareness’,‘popularity’,

‘ownership’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,248,

all

respondents

(awareness),

n=915,

respondents

who

know

the

individual

brand

(popularity),

n=915,

respondentswho

know

the

individual

brand

(ownership),

n=298,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=915,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024HDFC

ERGO

ranks

seventh

in

awareness

within

the

health

insurance

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofHDFC

ERGORank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1SBIHealthInsurance92%88%88%86%85%84%73%72%67%60%2BajajAllianzICICILombardReliance27%345AdityaBirlaCapitalTata

AIGUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.67HDFC

ERGOStarHealthBharti

AXA73%8Outofallrespondents,

73%

were

aware

of

HDFCERGO.

Thisranksthemseventh

compared

tootherbrandssurveyed

inthismarket.9AwarenessN/A10Care

Health13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,248,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

HDFC

ERGO

is

49%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofHDFC

ERGORank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1SBIHealthInsurance59%54%49%49%46%44%41%38%37%31%2BajajAllianzHDFC

ERGOAdityaBirlaCapitalICICILombardStarHealthTata

AIG3449%Outofconsumers

who

knew

thebrand,

49%

saidtheyliked

HDFCERGO.

Thisranksthemthirdcompared

toother

brandssurveyed

inthismarket.551%678Reliance9Care

HealthBharti

AXAPopularityN/A1014

Notes:“When

it

comesto

health

insurance,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=915,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024HDFC

ERGO

ranks

third

in

ownershipBrand

KPIs

&benchmarking:

ownershipSummaryOwnershipofHDFC

ERGORank#

BrandUsage

%42%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

owned,we

asked

each

respondent:

“When

itcomes

to

healthinsurance,which

of

the

following

brandsdoyouowncurrently?”.1SBIHealthInsurance2BajajAllianzHDFC

ERGOICICILombardStarHealthAdityaBirlaCapitalCare

HealthTata

AIG36%33%333%Outofconsumers

who

knew

thebrand,

33%

saidtheyowned

HDFCERGO.

Thisranksthemthirdcomparedtootherbrandssurveyed

inthismarket.430%530%628%67%724%823%9Reliance21%UsageN/A10Bharti

AXA20%15

Notes:“When

it

comesto

health

insurance,

which

ofthe

following

brands

do

you

owncurrently?”;Multi

Pick;Base:n=915,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

HDFC

ERGO

is

ninth

in

IndiaBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofHDFCERGO’s

consumersRank#

BrandLoyalty

%87%Afterascertaining

the

ownership

of

abrandinthe

last12

months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1SBIHealthInsurance2StarHealthTata

AIG84%29%383%4AdityaBirlaCapitalBajajAllianzNiva

Bupa78%576%675%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

health

insurance,which

of

the

following

brandsareyou

likely

topurchaseagaininthe

future?”.7ICICILombardReliance73%71%872%9HDFC

ERGOCare

Health71%Outofrespondents

whohaveowned

HDFCERGO,71%

saidthey

would

purchasethebrandagain.LoyaltyN/A1071%16

Notes:“When

it

comesto

health

insurance,

which

ofthe

following

brands

areyoulikely

topurchase

again

in

the

future?”;Multi

Pick;

Base:

n=298,

respondents

who

have

owned

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024HDFC

ERGO

has

a

score

of

43%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofHDFCERGORank#

BrandBuzz%50%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1BajajAllianz2AdityaBirlaCapitalSBIHealthInsuranceICICILombardHDFC

ERGOStarHealth50%348%Outofconsumers

who

knew

thebrand,

43%

saidtheyhadheardaboutHDFCERGOinthe

media.

Thisranksthemfifth

compared

to

other

brandssurveyed

inthismarket.444%43%543%57%637%7Care

HealthReliance33%833%9Bharti

AXA32%BuzzN/A10Tata

AIG29%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=915,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgro