Unit11ConflictandCompromiseTotalkaboutconflictandcompromiseTolistenforspecificinformationandunderstandphrasesincontextTowriteashortparagraphaboutusefulwaystoresolveconflictsbetweenfriendsTodiscussquotesonconflictsTranslatethefollowingwordsandphrases.

1.comeintoconflictwith..._____________

2.resolveconflict_____________3.makeaphonecall_____________

4.respondwith..._____________5.negotiatewith..._____________

6.accountnumber_____________7.concentrateon..._____________

8.asksomebodyfor

help____________9.Apologizefor..._____________

10.callabout..._____________11.全部（地）；充足_______12.被…惹惱；對(duì)…感到厭煩___________13.對(duì)做....感到羞愧_____________

14.與.......斗爭_____________15.感到愧疚_____________

16.完全正常_____________17.確保；保證_____________

18.為........確定一個(gè)明確的目標(biāo)_____________19.到.......為止_____________

20.拿起；撿起；收拾_____________21.不掛電話_____________

22.試試_____________和......起沖突解決沖突打電話回復(fù)；答復(fù)和......談判(會(huì)計(jì))賬號(hào)；賬戶

集中于.....向某人請(qǐng)求幫助因?yàn)?......而道歉打電話談....；找....談某事infullbeannoyedwith...beashamedtodo...strugglewith...feelguiltycompletelynormalmakesuresetacleargoalfor...bytheendof...

pickupholdonforhaveatryWhathappenedbetweenthepeople?Doyousometimescomeintoconflictwithyourfriendsor

familymembers?Howdidyouresolveconflicts?Usethephrasestohelpyou.tokeepsilenttotalktomyfriendstosaysorrytomakeaphonecalltoapologisetorespondwithmoreangertoasksomeoneelseforadvicetonegotiatewithhim/hertoexplainmyideaagainReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear.TextBuilderConflictandCompromiseAgent:Goodafternoon,_____________________?…Agent:Wouldyoupleasetellme______________?FindingtheCausehowmayIhelpyouhowcanIhelpyouwhattheproblemiswhatIcandotohelpwhatiswronghowmayIhelpyouwhatiswrongAgent:Yes,sir,________________.…Agent:Pleasegivemeyouraccountnumber,sir,andI’llinquireandmakesure________________assoonaspossible.…Agent:Right.Wouldyoupleasewaitafewminutes?Iwill________________and__________.…Agent:Sorryforkeepingyouwaiting…Ihaveresetyouraccount.It’ll_________________.CompromisingIcanunderstandIdounderstandwhyyouareupsetIknowhowyoufeelIknowhowannoyingitisaresponseisprovidedtheissueisresolvedasolutionisgivenseewhatIcandochecktheproblemasksomeoneforhelpbefinebythistimetomorrowbeokayinanhourIdounderstandwhyyouareupsettheissueisresolvedchecktheproblemseewhatIcandobeokayinanhourAgent:Iquiteunderstandhowyoufeel,sir.Iapologisefor____________.Apologisingourpartinittheinconveniencewastingyourtimeourpartinit

Listentothedialogueandthenchoosethebestanswer.1.What’stherelationshipbetweenthetwo?A.Customerandserviceagent.B.Employerandemployee.C.Bankmanagerandclient.2.Whatistheproblemoftheman?A.Hisaccountwasclosed.B.Helosthisaccountmember.C.Therewassomewrongwithhisaccount.3.Howdidthecustomerfeelattheendofthedialogue?A.Angry. B.Grateful. C.Upset.√√√While-listeningWhatistherightproceduretoresolveaconflict?FindthecausesMakeanapologyforyourpartMakeacompromiseSpeaking:Trytomakeashortdialoguewithapartneraboutresolvingconflicts.Usethephrasestohelpyou.tokeepsilenttotalktomyfriendstomakeaphonecalltoapologisetosaysorrytorespondwithmoreangertoasksomeoneelseforadvicetonegotiatewithhim/hertoexplainmyideaagainPost-listeningListentoDialogue2.Beforeyoulisten,youcanreadthequestionsandpredictwhatyouwillhear.Predict：What’sthedialogueabout?————————————————————————————ThedialogueisaboutTim’sproblemandsuggestionsofferedbyMrSmith.Pre-listening1.WhatisTim’sproblem?2.WhatdoesMrSmiththinkofTim’sproblem?Isitacommonone?3.WhatbehaviourdoesMrSmithconsideras“asignofmaturity”?4.WhydoesMrSmithrecommendstudyinginalibrary?5.WhatdoesMrSmithsuggestTimdowhenhisparentsaren’tathome?Task1:Listentothedialogueandthenchoosethebestanswer.1.WhatistheproblemwithTim?A.Hecan’tconcentrateonhisstudy.B.Heisaddictedtoplayingmobilegames.C.Heisashamedtoadmithismistake.2.WhatdoesMr.SmiththinkofTim’sproblem?A.Ashamed.B.Common.C.Guilty.3.HowmanypiecesofadvicedidMrSmithgivetoTim?TwoB.OneC.Three√√√While-listeningTask2:ListentothedialogueagainandthentickthesuggestionsgivenbyMrSmith.

studyinalibrary

encourageotherstoworkhard

askparentstomonitor

worktwohoursafterschooleveryday

beself-disciplined

setagoalforyourself

playmobilephoneforonlytenminutes√√√√√Task3:Listenandanswerthequestions.1.WhydoesMr.Smithrecommendstudyinginalibrary?Becausethelibraryusuallyhasgoodstudyingatmosphere,whichwillhelphimconcentrateonhiswork.2.WhatdoesMr.SmithsuggestTimdowhenhisparentsaren’tathome?Adoptself-controlandgoalsetting.Setacleargoalforeverystudyingperiod;controlthetimespentonthephone.What’sthemostimportantthingwhendealingwithconflicts?SummarizeandThinkSummarizeandthinkConflictandcompromiseacustomer&acallingcenteragentastudent&ateachercompromise&givesuggestionsThepointistobesincereandofferunderstanding.Aneyeforaneyewillonlymakethewholeworldblind.

-MahatmaGandhi以眼還眼,只會(huì)讓整個(gè)世界都瞎了眼。

—圣雄甘地?Whenyourepayabadbehaviourwiththesamebadbehaviour,it’llonlyleadtosomethingworse.?Theycouldignorethebadbehaviourorexplainthattheydon’tlikeit.Peacecannotbekeptbyforce;itcanonlybeachievedthroughunderstanding.-AlbertEinstein和平是不能依靠武力維持的，而只能通過理解來實(shí)現(xiàn)。

—

阿爾伯特·愛因斯坦Peopleliketosaythat