民航商務英語

CivilAviationBusinessEnglishContentUnitOne TelephoneCallsforInformationUnitTwo TelephoneReservationsUnitThree TicketingandFaresUnitFour Check-inProceduresUnitFive SecurityCheckUnitSix FlightDelaysandCancellationsUnitSeven In-flightServiceUnitEight MakingconnectionsUnitNine BaggageServiceUnitTen CustomsInspectionUnitEleven LeavingAirportsUnitTwelve AirlineInterviewsStructure

Step1:PassageAnalysisStep2:DialoguesStep3:ListeningComprehensionsStep4:WritingPractice重點練習UnitOneTelephoneCallsforInformationStep1:PassageAnalysisAirlinepassengerserviceagentsqualificationAirlinepassengerserviceagentsdutyPropertermsSummarizethemainideaAirlinesintroductionStep2:Dialogues

CheckflightinformationBaggageinformationClubmember/MembershipStep3:ListeningStep4:WritingUnitTwoTelephoneReservationsStep1:PassageAnalysisReservationinformationFlightscheduleFlightinformationSummarizethemainideaTelephoneetiquetteStep2:Dialogues

MakeareservationChangereservationinformationConfirmreservationinformationStep3:ListeningStep4:WritingUnitThree TicketingandFaresStep1:PassageAnalysisAirlineticketagentsqualificationAirlineticketagentsdutyPropertermsSummarizethemainideaOpenticketStep2:Dialogues

Round-tripticketLow-fareticketRefundticketStep3:ListeningStep4:WritingUnitFour Check-inProceduresStep1:PassageAnalysisCheck-inproceduresBardingpassinformationPropertermsSummarizethemainideaSpecialpassengersStep2:Dialogues

SeatpreferenceCheckedbaggageSelf-servicecheck-inkioskStep3:ListeningStep4:WritingUnitFiveSecurityCheckStep1:PassageAnalysisSecuritycheckregulationsSecuritycheckagentsdutyPropertermsSummarizethemainideaHijackingStep2:Dialogues

DangerousgoodsProhibiteditemsX-raycheckStep3:ListeningStep4:WritingUnitSixFlightDelaysandCancellationsStep1:PassageAnalysisCommonreasonsforflightdelaysCompensationforpassengersPropertermsSummarizethemainideaAirrageStep2:Dialogues

MealcompensationAccommodationcompensationCancelflightStep3:ListeningStep4:WritingUnitSeven In-flightServiceStep1:PassageAnalysisIn-flightserviceprocedureFlightattendantdutyPropertermsSummarizethemainideaServiceinFirstClassStep2:Dialogues

In-flightmealanddrinkserviceIn-flightentertainmentserviceIn-flightfirstaidserviceStep3:ListeningStep4:WritingUnitEight MakingconnectionsStep1:PassageAnalysisConnectionflightTransitpassengerPropertermsSummarizethemainideaConnectionflightandcontinuingflightStep2:Dialogues

MissaconnectionChangeaconnectionMakeaconnectionStep3:ListeningStep4:WritingUnitNine BaggageServiceStep1:PassageAnalysisCabinbaggageCheckedbaggagePropertermsSummarizethemainideaTransitpassengerbaggageStep2:Dialogues

OverweightbaggageBrokenbaggageLostbaggageStep3:ListeningStep4:WritingUnitTen CustomsInspectionStep1:PassageAnalysisCustomregulationDeclarationPropertermsSummarizethemainideaCustoms,QuarantineandImmigrationStep2:Dialogues

RedchannelGreenchannelExceedallowancedutyStep3:ListeningStep4:WritingUnitEleven LeavingAirportsStep1:PassageAnalysisAirportfacilityAirporttransportationPropertermsSummarizethemainideaHomedeliveryStep2:DialoguesCarrentingBaggageclaimCoach/limousineStep3:ListeningStep4:WritingUnitTwelve AirlineInterviewsStep1:PassageAnalysisAirlineagentsqualificationsApplicationformPropertermsSummarizethemainideaInterviewSkillsStep2:Dialogues

Interview—EnglishlevelInterview—hobbiesInterview—basecitypreferenceStep3:ListeningStep4:Writing教材內(nèi)容比較豐富，但每部分涉及內(nèi)容比較基礎。教學過程中需補充額外資料。本教材內(nèi)容主要側重聽說練習，尤其是口語表述部分練習豐富。教師可在課上進行大量口語練習來鞏固所學知識。本教材專業(yè)性較強，專業(yè)詞匯的講解不能僅局限字面翻譯，應結合實際幫助學生理解。相關內(nèi)容，授課教師平時需做較大工作量的收集材料備課使用。教材使用建議

每個航班都有航班號。我國國內(nèi)航班號的編排是由航空公司的兩字代碼加4位數(shù)字組成，航空公司代碼由民航總局規(guī)定公布。例如CA代表“中國國際航空公司”、CZ代表“中國南方航空公司”、MU代表“中國東方航空公司”、SU代表“四川航空公司”、FM代表“上海航空公司”、HU代表“海南航空公司”、MF代表“廈門航空公司”、ZH代表“深圳航空公司”、SC代表“山東航空公司”。后面四位數(shù)字的第一位代表航空公司的基地所在地區(qū)，第二位代表航班基地外終點所在地區(qū)，其中數(shù)字1代表華北、2為西北、3為華南、4為西南、5為華東、6為東北、8為廈門、9為新疆，第三、第四位表示航班的序號，單數(shù)表示由基地出發(fā)向外飛的航班，雙數(shù)表示飛回基地的回程航班。國際航班號的編排，是由航空公司代碼加3位數(shù)字組成。第一位數(shù)字表示航空公司，后兩位為航班序號，與國內(nèi)航班號相同的是單數(shù)為去程，雙數(shù)為回程。UnitOneTelephoneCallsforInformationAasinApple NasinNancyBasinBoy OasinOceanCasinCharley PasinPeterDasinDavid QasinQueenEasinEdward RasinRobertFasinFrank SasinSamGasinGeorge TasinTomHasinHenry UasinUncleIasinIndia VasinVictorJasinJohn WasinWilliamKasinKing XasinX-rayLasinLarry YasinYellowMasinMary ZasinZebra在旅客電話定座中，英語姓名容易聽錯，為了正確地記錄旅客的姓名，旅客報了姓名后，定座員依次讀出姓名的一個字母后，再讀出字首是該字母的一個英文詞，以便核對無誤。通常的讀法UnitTwoTelephoneReservationsTermsinvolvedinflight-ticket-purchasingAskingforinformationMakingareservationConfirmingareservationCancelingareservationPurchasingaticketFlightticketreservationRound-tripticketInternationalflightticketDomesticflightticketRegularflightChangingareservationTimeofdepartureReschedulingone’sticketMissingone’sflightPayingfortherefund