MOT培訓(xùn)關(guān)鍵時(shí)刻溝通技巧Momentsoftruth第一節(jié)

關(guān)鍵時(shí)刻我膛們坑當(dāng)家中桃的區(qū)每智一亡個(gè)勺人這撒一滔生墳中都設(shè)會(huì)侵經(jīng)堵歷啦到各示種性各在樣歡的關(guān)特鍵仍時(shí)辜刻每塑一易個(gè)廈關(guān)秀鍵訂時(shí)吩刻何連順接宴起周來(lái)套就傲構(gòu)燙成迷了錯(cuò)事穩(wěn)情它的路最狗終析結(jié)呀果男，璃對(duì)撥于看企故業(yè)債同謎樣神適從用柿。關(guān)宅鍵競(jìng)時(shí)椒刻掠產(chǎn)種生趨的戀結(jié)概果o塵r一糊個(gè)您模鉆型三攻個(gè)景重圈點(diǎn)兩熔個(gè)拴理枯念課狹程數(shù)內(nèi)肆容確茶認(rèn)C辣o持n集f織i希r踢m了解客戶(hù)的需求與想法探索Explore確午認(rèn)沉你粥達(dá)嗚到潔或爆超州越獨(dú)客言戶(hù)穗的餡期褲望行動(dòng)Action執(zhí)行先前所提議或承諾事項(xiàng)提供適當(dāng)?shù)男袆?dòng)建議以符合客戶(hù)期望提議Offer關(guān)啦鍵拜時(shí)緣瑞刻盟行湊為滿模剛式一熄個(gè)懶模姐型兩消個(gè)喝理橡念為客戶(hù)創(chuàng)造價(jià)值實(shí)現(xiàn)雙贏三析個(gè)刪重放點(diǎn)為續(xù)客評(píng)戶(hù)岡創(chuàng)辛造若價(jià)薦值實(shí)荒現(xiàn)輩雙傻贏客忠戶(hù)槳認(rèn)暮知企織業(yè)琴利脊益?zhèn)€戚人伶利橋益內(nèi)梁部毅客匠戶(hù)客揮戶(hù)僵認(rèn)笛知客戶(hù)認(rèn)知一旦形成便很難改變不能與客戶(hù)的認(rèn)知相爭(zhēng)辯企軋業(yè)血利哨益四與拳個(gè)堪人五利胃益企業(yè)利益客濫戶(hù)身利執(zhí)益?zhèn)€人利益內(nèi)球部言客螞戶(hù)誰(shuí)侍最頸接繡近借客洽戶(hù)濕誰(shuí)嘴就霞掌各握濾指咱揮常棒第糞二盒節(jié)探得索1為客戶(hù)著想ThinkCustomer2客戶(hù)期望CustomerExpectation3積極傾聽(tīng)ActiveListening為埋客醫(yī)戶(hù)壞著送想分調(diào)析滑不馬同鬼客勻戶(hù)礦的慶企艙業(yè)近利混益爆和房誠(chéng)個(gè)告人折利轟益獻(xiàn)，斧注且意竿不暢同半性欣格砍客賄戶(hù)播的據(jù)溝岔通利方陣式客詠戶(hù)套期欄望超越客戶(hù)需求了解潛在需求了解完整的客戶(hù)期望探索客戶(hù)自身利益積飽極惰傾菜聽(tīng)聼問(wèn)完整的客戶(hù)期望正確理解客戶(hù)期望從客戶(hù)的角度出發(fā)客戶(hù)的真實(shí)需求和潛在需求傾聽(tīng)認(rèn)真傾聽(tīng)，注意重點(diǎn)不能帶有主觀意愿不要急于表達(dá)自己的想法仔細(xì)判斷，不要誤解起祖點(diǎn)傾聽(tīng)溝通探索第談三舌節(jié)提你議提肺供等適堆當(dāng)臨的被行心動(dòng)行以耍達(dá)竟成打客乏戶(hù)寬期侄望“焰適丑當(dāng)鋪”販意泥指籠：完先整實(shí)迎際雙獸贏1爽、鬧客旋戶(hù)庭是衣否幸認(rèn)助可答？2仿、暫能顆否須雙茫贏抽？3焦、緩你濾的柿專(zhuān)納家消團(tuán)搶隊(duì)樂(lè)是同否抬準(zhǔn)嫂備鉆就唯緒彼？始夾終女牢互記綢客逢戶(hù)摸認(rèn)邁知野和泥客勁戶(hù)臂利章益椅。第項(xiàng)四膚節(jié)行嘗動(dòng)為客戶(hù)著想Customer防患未然Contingency溝通Communicate協(xié)調(diào)Co—ordinate完成Complete5背個(gè)議C牲原夸則為觸客鋼戶(hù)電著浮想鎖C娃u尚s通t驅(qū)o濁m沸e去r探敵索防牙患增未秘然砍C匪o艘n價(jià)t挽i號(hào)n甘g貿(mào)e斷n識(shí)c羞y風(fēng)知控溝茅通潛C計(jì)o姨m尾m盤(pán)u掙n趣i墳c并a曲t妹e溝搜通協(xié)遙調(diào)咽C梯o釣—爺o軌r蝦d摧i騎n夫a衛(wèi)t勻e團(tuán)則隊(duì)完弊成及C棕o渠m瞧p振l性e鴨t盾e宣浩告第欲五估節(jié)確歌認(rèn)必舍須把獲吊得典客薄戶(hù)亞的框認(rèn)米可像，巾只世有頁(yè)客慣戶(hù)瞎的唐認(rèn)蛙知載才職算送數(shù)討?yīng)氄摯荩恨o確鳳認(rèn)鍬的療語(yǔ)被句如離果能客季戶(hù)譯不備滿蓄意努，瘦馬杯上新重屢新蜘進(jìn)弱行包探話索確陪認(rèn)C攪o童n幅f棚i折r路m了解客戶(hù)的需求與想法探索Explore確跪認(rèn)糧你港達(dá)煤到畝或少超蔑越倦客炕戶(hù)嘴的爬期黨望行動(dòng)Action執(zhí)行先前所提議或承諾事項(xiàng)提供適當(dāng)?shù)男袆?dòng)建議以符合客戶(hù)期望提議Offer關(guān)想鍵傻時(shí)偷刻褲行侮為沖模貿(mào)式確絕認(rèn)勉后偉在恥客潛戶(hù)障心厘中疼產(chǎn)翠生映關(guān)捉鍵煉時(shí)素刻該讓演問(wèn)練室了互動(dòng)模擬項(xiàng)目探索提議行動(dòng)確認(rèn)關(guān)栽鍵受時(shí)狗刻慰評(píng)村分血表+蔥3讓轉(zhuǎn)客廳戶(hù)叢喜浩悅+概2超效出縮慧期擱望+陵1符挑合父期瘋望0中況立承（進(jìn)沒(méi)竭有厲期丘望尿）-脂1部獵分佛沒(méi)個(gè)有惰符冬合塊期震望-丙2無(wú)郊法息符彎合哈期塘望-神3危植機(jī)裳雙際方佛的戶(hù)關(guān)甲系正抵面噴價(jià)倦