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July2025
TheFutureoftheCommercial
VehicleMarketandtheNeedforOEMstoAct
Introduction03
Executivesummary04
Emergingtruckindustrytrends05
Keyuncertaintiesdrivingthefuture10
Potentialscenariosresultingfromthetrends16
Scenarioimpactonthetruckvaluechain20
Financialconsequencesandno-regretmoves24
Contacts34
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Introduction
03
Introduction
Historically,heavycommercialvehicle(HCV)OEMshaveoperatedinacomparativelystableandprofitablemarketenvironment.Their
successhaslargelystemmedfromabusinessmodelanchoredin
long-termB2Brelationships,provendieseltechnologies,anda
strongfocusonreliability,uptime,andperformance.Innovationhastypicallyfollowedapragmatic,evolutionarypath,guidedby
customerpriorities–primarilytotalcostofownership(TCO)and
operationaldurability.Inmanyways,HCVOEMshavebenefited
fromslow-changingcustomerpreferences,conservativeinvestmentcycles,andprovenproductportfoliosacrossregions.Thesefactorshaveenabledthemtomaintainhealthymargins,streamline
operations,andfocusonincrementalimprovementratherthan
disruptivechange.However,thisonce-steadymodelisnowundermountingpressure,drivenbyaconvergenceoftransformationaltrendsandgrowingstrategicambiguity.
Thetransitiontowardzero-emissiontransport,regulatorytighteningaroundCO?emissionsandpollutants,andincreasingdigitalizationarereshapingbothproductrequirementsandvaluecreation
models.Atthesametime,thetraditionalvehicleownershipmodelisbeingchallengedbytheriseofservice-basedmodels,withfleet
customersseekingflexibility,uptimeguarantees,andintegrated
digitalsolutions.Furtheraddingtothecomplexityaregeopolitical
uncertainties,supplychaindisruptions,andvolatileinputcosts,allofwhichintroducenewoperationalrisksandinvestmentchallengesandforceHCVOEMstoreassesstheirstrategicpositioning.
Thisstudyevaluatesfourpotentialstrategicscenariosthatmaybe
theindustry’sfuture,eachwithdistinctimplicationsforproduct
strategy,operatingmodels,andfinancialrequirements.Before
divingintoscenario-specificanalysesandimpacts,italsoidentifiesasetof“no-regret”moves-areaswhereOEMsmustactregardlessofwhichfutureunfolds.
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|ExecutiveSummary
04
Executivesummary
IndustryTransformationUnderway
Thecommercialvehicleindustryisundergoingadisruptiveshiftdrivenby
decarbonization,digitalization,regulatorypressures,andevolvingcustomer
expectations-forcingOEMstorethinkbusinessmodels,portfolios,andcapabilities.
Fourstrategicscenariostopreparefor
By2035,OEMsmayfaceoneoffourdistinctmarketscenarios-rangingfrom
traditionalownershiptofulltruck-as-a-service(TaaS),andfromhighproductcomplexitytofullstandardization-eachwithuniqueoperational&financialimplications.
Truck-as-a-Servicegainsmomentum
TaaSisemergingasacompellingmodelforfleetoperatorsseekingriskreductionandflexibility.ForOEMs,itoffersrecurringrevenuebutrequiresmajorshiftsinfinance,
servicedelivery,anddigitalcapability.
ProductcomplexitychallengesOEMeconomics
Managingmultipledrivetrains(Diesel,BEV,FCEV)andweight-usecombinationsis
drivingproductcomplexityandcosts.Modularizationandplatformstandardization
areessentialforscalingzero-emissionofferingsandmanagingoperationalburden.
Financialriskdifferssharplybyscenario
High-complexityTaaSisthemostcapital-intensivescenario,whilestandardizedownershipyieldsthemostfinanciallyefficientmodel.OEMsmustbalance
investment,riskexposure,andassetmanagementacrossevolvingstructures.
Six’no-regret’strategicmoves
Regardlessofthescenario,OEMsmustinvestinZETplatforms,digitalinfrastructure,flexiblemanufacturing,strategicpartnerships,workforcereskilling,andcostreduction-buildinglong-termcompetitivenessamidanuncertainindustryfuture.
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Emergingtruckindustrytrends
05
Emergingtruckindustrytrends
Thetruckindustryisundergoingsomesignificantchanges,thatimposemajorchallengesforOEMs.
2.1Introductiontotrendclusters
Theheavycommercialvehicleindustryisnavigatingaperiodofprofound
transformation,shapedbypowerfulandinterconnectedtrends.Thesedynamicsspanfourkeydomains:geopoliticalandregulatorypressures,technological
challenges,changingcustomerbehavior,andacompetitiveecosystem.Taking
criticaldecisionpointsacrossthis
spectrumofindustrydriverswilldeterminewhichOEMsarereadytomeetfuture
customerrequirementsandthereby
securecompetitivemarketpositioning.
Thischapteroutlinesthemostcritical
trendsacrossthesedomains,providingastructuredoverviewoftheforces
redefiningtheindustry’sstrategicprioritiesandshapingfuturevaluecreationfortruckmanufacturers.
Figure1:Keytrendsimpactingthetruckindustry
Geopoliticsandregulations
Macroeconomicandgeopoliticalvolatility
Decarbonizationandemissionregulations
Supplychainconstraints
ChangingCustomerBehavior
Shiftfromownershiptousage-basedmodels
Fleetinvestmentuncertainty
Digitalizationofcustomerinteractions
Technologicalchallenges
Drivetraindiversification
Autonomousandconnectedvehicles
Productplatformsandtoolboxprinciples
Competitiveecosystems
Newentrantsandcompetitivedisruption
Integrateddigitalandplatformservices
In-lifeservicesandpredictivemaintenance
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Emergingtruckindustrytrends
06
2.2Futuredefiningtrends
LetusexplorethekeytrendclustersshapingthetruckmarketandtheirstrategicimplicationsforOEMs.
Geopoliticsandregulations
Inthisdomain,threepowerfulforces
areputtingpressureontruck
manufacturerstotransformtheir
operationsandproductportfolios.First,macroeconomicandgeopoliticalvolatilityhasintroducedheighteneduncertaintyintoglobalsupplychains,energy
markets,andtradeflows.TheongoingwarinUkraine,tensionsintheTaiwanStrait,andinstabilityintheMiddleEastareallcontributingtorisingenergy
prices,commodityscarcity,and
disruptionsinrawmaterialsourcing–
whichisespeciallycriticalforbattery
manufacturing.Second,decarbonizationandemissionregulationsarebecomingmorestringent,consistent,andbindingacrosskeymarkets.FromtheEU’sCO?fleetlimitstoCalifornia’sAdvanced
CleanTrucks(ACT)ruleandsimilar
regulationsinChina,OEMsmust
urgentlyrethinktheirpowertrain
strategiesandacceleratethe
developmentofsuitabletechnologies
tobecomereadytomeetfuture
standards.Third,supplychain
constraints—highlightedduringthe
COVID-19pandemicandfurther
stressedbysemiconductorshortages
andshippingbottlenecks—continuetocreateproductiondelays,reduce
forecastingaccuracy,andincreaseworkingcapitalrequirements.
Technologicalchallenges
Inlinewiththebroadsetofusecases
forHCVs,anewrequirementarisesforabroadsetofdrivetrainoptionsto
matchtheusecases.OEMsneedto
diversifyintermsofdrivetrains.Where
dieseloncereignedsupreme,abroaderpropulsionlandscapenowemerges,
encompassingBEVs,FCEVs,e-fuels,andhybridoptions—eachwithdifferent
implicationsconcerningcost,
infrastructure,range,andusecasesuitability.Thisdiversificationaddscomplexityanddrivesfurthercostsin
areaslikeR&D,procurement,
manufacturing,andserviceoperations,whichrequiresOEMstopursue
platformflexibilitywhileavoiding
unmanageableproductproliferation.Inparallel,theemergenceofautonomousandconnectedvehiclesissettoredefinehowtrucksaredriven,maintained,andmonetized.Whilefullautonomy
remainsyearsawayfrommass
adoption,increasinglevelsofdriver
assistanceanddigitalconnectivityarealreadyreshapingTCOconsiderationsandfleetoptimizationstrategies.Third,modularproductplatformsandtoolboxprinciplesarebecomingessential
enablerstomanagecomplexitywhilepreservingadaptability.OEMsare
increasinglymovingawayfrom
bespoke,one-offproductdevelopmenttowardsscalable,reusableplatforms
thatcanaccommodatedifferent
drivetrains,cabinconfigurations,andregionalrequirementswithminimalincrementalinvestment.
Changingcustomerbehavior
Duetotheglobaluncertaintiescoupledwithchangesinpropulsionsystems,
fleetoperatorsareseekingtoincreaseflexibilityandreducerisk.
Thishasleadtotheshiftfromownershiptousage-basedmodels,suchastruck-as-a-Service(TaaS),subscriptionofferings,andpay-per-usemodels.These
approachesreduceupfrontcost
barriersforfleetsandtransfer
maintenance,repair,andresalerisktoOEMsorfinancialpartners.Closely
relatedisthegrowingfleetinvestmentuncertainty.Withnewtechnologies
unprovenatscale,unclearregulatorytimelines,andinfrastructuregaps,
manycustomersarepostponingor
minimizingcapitalexpenditures.Asaresult,OEMsarefacinglongersalescycles,increaseddemandforflexiblefinancing,andaneedtoprovide
strongerbusinesscasesforemergingtechnologies.
Lastly,thedigitalizationofcustomer
interactionsisreshapingexpectations.Fleetmanagersnowexpectseamlessdigitaltouchpointsthroughoutthe
buyingjourney,fromonlinevehicle
configurationandpredictive
maintenanceportalstoreal-timeTCOcalculatorsandremotediagnostics.
Competitiveecosystem
Thisencapsulateshowthebroader
competitiveandservicelandscapeis
evolving.First,thethreatofnew
entrantsandcompetitivedisruptionisnolongertheoretical.Techplayers,start-
ups,andverticallyintegratedfleet
operators(e.g.,Amazon,Tesla,and
BYD)areenteringthemarketat
cheapercostswithtailor-made
solutions,orarealreadyembeddedinawiderecosystem.Theseplayerscan
undercutpricingorreframevalue
throughdataservices,uptime
guarantees,andintegratedlogistics
solutions,promptingOEMstorethinktheirdefensibility.Second,integrated
digitalandplatformservicesarefast
becomingacornerstoneof
differentiation.OEMsmustmove
beyondsellingvehiclestooffering
holisticproductivityplatforms,ofteninpartnershipwithsoftwareprovidersortelematicsspecialists.Third,in-life
servicesandpredictivemaintenanceareevolvingfromoperationaladd-onsintostrategicleversforcustomerretentionandmarginenhancement.With
electrificationreducingmechanical
complexityandmaintenanceneeds,
traditionalaftersalesrevenuestreamsareunderpressure.Instead,predictivemodelsbasedonreal-worldvehicle
dataenableproactiveservice
scheduling,reduceddowntime,and
improvedresalevalue,aligningOEMincentivesmorecloselywithcustomeroperations.
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Emergingtruckindustrytrends
07
Trendsdriving
uncertainty
Twoofthementionedtrendsaredifficulttodepict:theZETtransitionand
ownershipchanges.
2.3UncertaintyoverthetransitiontoZETsandchangesinownershipstructure
ItisbecomingclearthatmanyofthechallengesfacingtruckOEMsarenotspeculativeoroptional,butrather
inevitableshiftsthatrequirean
immediateandproactiveresponse.
OEMsthatfailtoactnowriskfalling
behindinareasthatarerapidly
becomingfoundationaltofuture
competitiveness-whetherit'sdigital
salesandserviceplatforms,software-definedvehiclearchitectures,or
resilienceagainsteconomicandsupplychainshocks.
Atthesametime,therearetwoareaswherethefutureremainssignificantlylesscertain,andwherethedirection-andespeciallythetiming-ofthe
transformationisstillopentodifferentscenarios.
Technicalcomplexity
Whilelong-termdecarbonizationis
politicallyandsociallynon-negotiable,short-tomedium-termuncertainty
remainsregardingthespeedand
structureofthistransition.Critical
infrastructureforchargingand
hydrogenrefuelingisunderdeveloped,theTCOofelectrictrucksremains
unfavorableformanyusecases,
andOEMsfacemountingcost
pressurestoscalemultiple
technologiesandplatforms
simultaneously.Politicalwillmay
fluctuatewithelectionsandeconomic
cycles,andcustomersentimentcouldremainmoreconservativethan
expected.
Ownershipstructuresandcustomerpreferences
Whilethetruck-as-a-service(TaaS)
modelisgainingmomentum-
promisingsimplifiedoperations,risk
transfer,andgreaterflexibility-it
remainsunclearwhetheritwillbecomethedominantstructureacrossall
segments.Manyfleetoperators
continuetoprioritizeownershipor
traditionalfinancingduetoadesireforcontrolovertheirassets,legacy
systems,andaccountingtreatment.Asregulatoryclarityandtechnology
performanceevolve,customer
preferencesmayshiftsignificantly
-butthedirectionandspeedofthe
shiftremainsuncertain.ForOEMs,thismeanspreparingforadualpath:
buildingcapabilitiesforusage-basedmodelswhilemaintainingstrong
supportfortraditionalownership.ThefollowingchapterswilltakeadeeperlookintohowOEMscan
strategicallyaddressthesetwokeyareasofuncertainty:
ProductcomplexitystemmingfromthetransitiontoZETsandthe
changeinownershipstructures
stemmingfromchangingcustomerpreferences.
Thisgivesusthefollowingscenarios:
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Emergingtruckindustrytrends
08
Figure2:Potentialscenariosforthetruckindustryalongtwomajoraxes
TruckasaService
1
2
VehicleOwnership
Highcomplexity&truck-Standardization&truck-
as-a-service(TaaS)as-a-service(TaaS)
Complexproduct
landscape
Technicalcomplexity
Standardized productlandscape
3
4
Highcomplexity&traditionalownership
Cash/finance
Standardization&
traditionalownership
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Emergingtruckindustrytrends
09
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Keyuncertaintiesdrivingthefuture
10
Keyuncertaintiesdrivingthefuture
Thetwokeyuncertaintiesaroundtheproductcomplexityandtheownershippreferences
significantlyshapethefuture
3.1.1Whattopreparefor
Allaroundtheworld,truckOEMshavecommittedtobecomingcarbonneutralinthefuture.
However,thepathtocarbonneutralityisstillopenformanyOEMs.Many
expertscalculatethatin2035,around60%ofnewtrucksaleswillbeZETs.
However,giventhecurrentgeopoliticalinstabilities,includingregulatory
adjustments,itisstillunclearhowfasttheadaptationinthecomingyearswillbe.
TheDeloitteStudyonZeroEmission
Trucks(
Link
)hasalreadyidentifiedamultitudeofhurdlesthatareyettobeovercomeforbroadadaptation.Thiswillleadtostrongvolatilityofthe
propulsionsystemmixofthenextfewyears.
TruckOEMsmustthereforemakea
decisionastohowfasttheyanticipatedifferentpropulsionsystemstocome
tomarketandtherebyformasingle
propulsionsystemagain.AsICEtruck
costshavenotrisendrasticallyinthe
pastdecade,itisaclearcostcaseof
howmuchinvestmentscanbefreedupforthedifferentdevelopmentsofa
broadsetofsystems.
Figure3:Trucksalesdevelopmentovertimeacrossthe3majormarkets1)
NorthAmerica
Europe
GreaterChina
100%100%
90%90%
80%80%
70%70%
60%60%
50%50%
56%
60%
40%40%
30%30%
22%
20%20%
22%
9%
17%
8%
10%10%
6%
12%
4%
0%0%
20202025203020352020202520302035
100%
90%
80%
70%
60%
50%
62%
40%
30%
23%
7%
20%
16%
10%
10%
0%
2020202520302035
Source:1)MonitorDeloitteZeroEmissionTrucks:Currenthurdlesandhowtoovercomethem;IHSData
ICE/other
BET
FCET
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Keyuncertaintiesdrivingthefuture
11
Trendclusterdeepdive-
productcomplexity
3.1.2Risingproductcomplexity
Giventhecurrentbroadproduct
portfoliosoftruckOEMs,withasetofweightandusagecategoriesinplace
fordifferentOEMs,thedevelopmentofadditionalpropulsionsystems
exacerbatesthecurrentcomplexity.
Usingtraditionaltruckplatformsfor
BEV/HEVmodelsissuboptimal,asthehigherenergydemandandlong-rangerequirementscallfordedicatedframesthatcaneffectivelyintegratelarge
batteries.
ForOEMs,thismeansthattheyhadtodevelopnewplatformsnotonlyforthe
differentusage/weightcategoriesbutalsoforthedifferentpropulsion
systems,increasingtheproduct
portfoliocomplexitydrasticallyversusthestatusquo.
Bycontrast,thecomplexityofelectricvehicledevelopmentisdecreasing
drasticallyoverthecomplexityofinternalcombustionsystems.Thismightontheotherhandleadtoabroadspectrumofcurrent
upfitters/specialistcompaniesenteringthemarketwithnewdevelopmentsofspecialpurposevehicles,putting
pressureoncurrentOEMs.
Figure4:Truckconfigurationcomplexityalongthekeydrivingcategories
Usagecategories
HEV
(Hydrogen)
new
Individualizationoptions
BET(Electric)
?Axleconfigurations(4x2,6x2,6x4,8x4)
?Frameswithupfit(Tipper/Box,etc.)
?Tractorunits
?Individualinternalconfigurations
?Colors/tires/lighting/mirrors/springs/interior
?…
(Diesel)
Long-haultrucks
Medium-haultrucks
Construction&offroadtrucks
Specialpurposetrucks
ICE
Lightduty(3.5-7.5tons)
Heavyduty(>18tons)
Mediumduty(7.5-18tons)
Weightcategories
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Keyuncertaintiesdrivingthefuture
12
Electricfiretruck
example
Mostfiredepartmentsaroundtheworldarecurrentlyusing
combustionengineplatformsofexistingOEMswithupfittedfiredepartmentequipment.
However,thisapproachhasbeentakeupfromadifferentanglewhenitcomestonewdevelopmentsonfiretrucks.
Thetraditionalupfitter
Rosenbauerhasalreadystartedtobuildafiretruckfullybasedonaself-developedplatform,
completelyavoidingtraditionalplatforms,providedbyOEMs.
Thisnewdevelopmentallowsforcarriageofdifferenttools,a
betterviewingangle,adeeperaccesspointtothetruckforthefiremanandotheradvantages,thataretypicallynotpossible
withtraditionalplatforms.
Anadaptationofthisnew
approachbytraditionalOEMs
wouldfurtherincreaseproductcomplexitydrastically.However,theseapproachesforspecial
purposevehiclesareontheriseandinhighdemand.
3.1.3TheOEMPerspective
Thinkingaheadinthisdevelopment,truckOEMsmayneedtogiveseriousconsiderationtotheirfurther
positioningintheecosystem.
Currently,mosttruckOEMsaroundtheworldpridethemselvesontheir
customerorientation,whichmakeseachandeverytruckhighly
customizableanddedicatedtoeachindividualneed.
Answeringthequestiononproduct
standardizationvs.ahighly
individualizedandcustomerpurpose-specificportfolioraisesfurther
questionsastofuturepositioningintheexistingupfitterlandscape.
WillexistingtruckOEMscontinueto
supplylarge-scaleupfittersforspecialpurposevehiclesorwilltheyfocustheirvehicleportfolioonnichemarketsandmoveawayfromafull-breadth
offering?Howstandardizedisthe
averageproductportfolioofOEMsgoingtobeinthefuture?Wherewilltheyinvest,andhowmuch?
3.1.4Meansofstandardization
WhileseveralOEMshavealready
adoptedmodularstrategies-suchas
unifiedcabdesignsorshared
components-trueproduct
standardizationacrosspowertrains
remainslimitedindepthand
consistency.Tomovebeyondexisting
effortsandunlockfurtherR&Dandcostefficiencies,OEMscouldconsiderthe
followingfocusedstandardizationstrategies:
Bild
1.Platformdifferentiationwith
sharedmodules:Ratherthanone-size-fits-allplatforms(e.g.,ICE+BEV+HEV),developpropulsion-specificmodularkits(e.g.,aZET-optimizedplatform)withstandardizednon-
powertrainmodules(cab,
electronics,brakingsystems)to
balanceperformanceandefficiency.
2.Cross-powertrainsoftware
backbone:Investinaunified,
cloud-basedsoftwarearchitecture
thatallowsseamlessintegrationoftelematics,diagnostics,andover-
the-airupdatesforICEandZET
vehiclesalike,future-proofingdigitalservices.
3.Customer-ledmodular
customization:Shiftfocusfrom
technicalmodularitytouse-case
drivenmodularity,enabling
customerstoconfigurebyduty
cycle(e.g.,regionalvs.urban
delivery),withOEMsstandardizingbasedonactualfleetneeds.
4.Strategicstandardization
alliances:Establishopen
modularstandards(e.g.,viajoint
venturesoralliances)acrossnon-differentiatingcomponents—suchasbatteryenclosures,cooling
systems,andtelematicshardware—loweringcostsandboosting
supplierleverage.
Alloftheabovecategoriesaresimilarlyapproachable;platformstandardizationisingeneralastrongtoolforcost
reduction,whichinitselfallowsfor
freed-upEBITpotential.However,it
alreadyrequiressubstantialinvestmentcostsitselfthatneedtobebalanced
withotherinvestmentrequirement
overall.Modularization,however,
allowsOEMstomaintaincustomer-
facingvarietywhilereducinginternal
complexity.Ultimately,customersare
notaskingforstandardizationperse,butforlowpricesandsolutionsthatmeet
theirneeds.
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Keyuncertaintiesdrivingthefuture
13
Trendclusterdeepdive-
ownershipshift
3.2.1TransitiontoTaaS
Asthetransitiontowardsmore
sustainablemodesoftransportevolves,sotoodoesthetechnological
uncertaintythatcomesalongwithit.
Zero-emissiontrucks(ZETs)currently
entailsignificantlyhigherupfrontcostscomparedtointernalcombustion
vehicles,drivenbybatterysystemsandlimitedeconomiesofscale.Customersareuncertainwhethertherewillbe
strongdemandforZETsinthefutureduetoresidualvaluerisk.
ZETpurchaseonlypaysoffafterseveralyearsastheyhavehighupfrontand
lowrunningcosts.Customers,however,oftendon‘twanttousetrucksforsuchalongperiod,hence,theywantto
hedgeagainsttheTCOriskthroughleasingandatruck-as-a-service
proposition.
Transferringthisrisktothetruck
industry,itbecomesclearwhythere
arefleetmanagerstryingtohedgetheriskofnewpropulsionsystemswiththeuseofdifferentusageofferings.
Tomanagebothcostandrisk
exposure,customersareincreasingly
shiftingtowardssubscriptionmodels,
pay-per-useservices,andfull-service
leasing.Thesemodelshelpmitigatetheimpactofunpredictableoperatingcostsandtechnology-specificrisks.Early
trendssuggestahigherleasingshareforZETscomparedtoICEs,asbuyersseekflexibilityandcostcertaintyamidongoingtechnologicalandregulatorychanges.
Truckasaservicevalueproposition
Flexibility
Customerscanchangevehicles
frequently,nolimitationtotheendofpreviouscontract
Convenience
Everythingincludedbesidesoffuel(e.g.insurance,maintenance,tires,…)
CapExtoOpEx
Transparent&predictablemonthly(usage-based)fixedfees
Digitalexperience
Fullydigitalprocesswithoutdownpaymentsorpaper-basedcreditchecks
Availability
Vehiclesaredeliveredwithinafewweeks,comparedtolongwaitfornewcars
TODAY’S
CUSTOMERS
TruckasaService
addressestoday’s
customers’needs
betterthan
establishedoffers
Figure5:Customer’sownershipdecisionoptionsinthefuture
Buying,financing,
financialleasingtrucks
Timeconsuming&complex
Customerhastotakeaseriesofdecisions(Whichvehicle?Whichoptions?Leasingorfinancing?
Trade-in?)
Inflexible&unpredictable
Fixedlong-termcommitmentwithunpredictablerunningcosts&
ResidualValues(especiallyforEVs)
Brandcentric
Customerislocked-inwithabrand&limitedtoitsrelatedoffering
FragmentedDigitalExperience
ofteninvolvemultiplesystemsandtouchpoints,leadingtoaless
seamlesscustomerjourneyandlimitedE2Eintegration
TheFutureoftheCommercialVehicleMarketandtheNeedforOEMstoAct|Keyuncertaintiesdrivingthefuture
14
“Fleetcustomersare
lookingforinstrumentstodealwiththeTCO
uncertaintyofnewtechnologies.”
JanBakker
Deloitte
FortruckOEMsontheotherhand,thistransformationpresentsboth
opportunitiesandchallenges.While
TaaSallowsthemtoestablishrecurringrevenuestreams,italsomeanshighercapitalinvestmentrequirements,
greaterresidualvaluerisk,andan
increasedneedforpredictive
maintenanceanduptimeguarantees.
Thetransitionisfurthercomplicatedbymultipledrivetrainoptions,including
battery-electric(BEV)andfuel-cell
electric(FCEV)trucks,whichadd
complexitytofleetconfigurationsandserviceofferings.Inaddition,most
truck-as-a-serviceofferingscannotbefullyofferedthroughexisting
organizationalstructures,astheyneedcapabilitiesintheOEM'sorganizationthatmightnotyetbeavailable.
3.2.2Componentsoftruck-as-a-service
TaaSshiftsfleetownershipcostsand
responsibilitiesfromoperatorstoOEMsorthird-partyproviders.Insteadof
upfrontinvestments,customerspayonamoreregularbasis,requiringOEMstodeliverintegratedservicesforseamlessoperations.ThisshiftrequiresOEMstoofferasuiteofintegratedservices,
including:
1.Fleetfinancingandleasing:A
lease/subscriptionofferthat
includesbuy-backoptions,
increasingtheneedforstrong
resi
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