《英語導(dǎo)游培訓(xùn)》參觀游覽服務(wù)---

參觀返程游覽服務(wù)ServicesonReturningtotheHotelafterSightseeing

主講教師：華國梅Lecturer:GuomeiHuaObjectivesTocommandtheproceduresandcontentsoftheservicesoncomingbacktothehotelfromthescenicspot.SceneAftervisitingthescenicspot,thetourgroupreturnstothehotel.Onthecoach,thelocalguidereviewthesightseeingactivitiesandannouncethearrangementsofthenextday.PreparationsMicrophone;TourguideICCard;FlagFormDialoguesI.TrainingContent

Step1Onthewaybacktothehotel,thelocaltourguideshouldreviewthesightseeingactivities.II.ServiceProcedure

Thelocaltourguideshouldintroducethesceneryalongtheway.II.ServiceProcedureStep2Step3Thelocaltourguideshouldannouncethetourarrangementsoftheeveningorthenextday.II.ServiceProcedureStep4Thelocalguideshouldremindthetouriststotakegoodcareoftheirbelongingswhentheygetoffthecoachandsaygoodbyetothem.II.ServiceProcedureIII.Dialogue

Dialogue---ServicesonReturningtotheHotelafterSightseeing(Scene:Afterthesightseeingactivities,thetourgroupiscomingbacktothehotelbycoach.)(A:theLocalGuide,MarryB:theTourLeader，JohnSmithC:Tourists)A:Iseveryonehere?B:Letmesee.Yes,everyoneisallhere.A:OK.Wewillgobacktothehoteldirectly.B:Yes,please.A:(Tothedriver)Let'sgo,Mr.Wang.(Tothetourists)Dearfriends,howdoyoufeelabouttoday’stour?T1:Excitingandinteresting.IamreallyshockedbythespectacularsunriseintheDoveNestPark.Whatarethethreescenesofthesunrise?III.Dialogue

A:Thankyou,Mr.Green.Theyare“sunrisefromcloud”,“sunbathinginthesea”,“thepathofsunfillingwithgold”.DoveNestParkwaswell-knownatitsfirsttimejustbecauseofthescene“sunbathinginthesea”.T1:That'sgreat.Theyarereallymagnificent.Thanksforyourwonderfulinterpretation.A:It'smypleasuretogivecommentarytoyou.(toanothertourist)Howdoyoufeel,Ms.Black?T2:Ireallyenjoythesceneryalongtheway.AndIhaveadeepimpressionoftheFirstPassundertheHeaven.IamattractedbythehistoryoftheancientShanhaiguan.III.Dialogue

A:Isee.Thankyouverymuch.Well,ladiesandgentlemen,nowI'dliketosayafewwordsabouttomorrow'sitinerary.Tomorrowmorningwe'llhavebreakfastat7:00a.m.inthewesternrestaurantonthesecondfloor.Wewillmeetatthehotellobbyandwe'llsetoffat8:00a.m..Tomorrowwe'llvisitFishingIsland.Youcanhavesand-sliding,grass-sliding,havingarelaxingtimeinthehotspringandsoon.Youcanenjoyyourselvestoyourheart’scontent.Wehaveone-daytourintheFishingIsland,sowedon’thaveseparatearrangementsforlunchduringthetour.Intheevening,afterdinnerwewillgototheBiluotaBar-styleAmusementParktowatchtheshowsandhavethebonfireparty.OK,nowpleasetakearestifyoulike.TASK1SituationalDialogueServicesonReturningtotheHotelafterSightseeingMakeupadialogueaccordingtothefollowingsituation.Aftertheday'stouractivities,thetourgroupiscomingbacktothehotelbycoach.ThetourguideMaryofCITSreviewstheday'ssightseeingactivities,answersthequestionsandtellthetouriststomorrow'sarrangementsonthewaybacktothehotel.IV.Practice

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