Unit2

Understandingeachother

ProjectListentothedialogueandanswerthequestion.Leadin?Canyoudefinethetwo,honestyandresponsibility?honesty

responsibility:?

thequalityofbeinghonest?nevercheatingorstealing?admitmistakes?alwayskeepingpromise?alwaystellingthetruthLeadinW:Next,please?M:I’mafraidthatthereisaproblemwiththisblouse.Iboughtitlastweek.W:Right.M:Iwasheditonceandit’sshrunk.W:Isee.Didyoufollowthewashinginstructions?M:Yes,Ifollowedtheinstructionsonthelabel.W:It’sveryunusual.Thisisthefirstproblemwe’vehadwithaRayNicholsblouse?M:Well,I’dlikemymoneyback,please.Here’sthereceipt.W:Wecertainlycan’tgiveyouyourmoneyback.I’mafraid.W:What.M:We’veneverhadanyproblemswiththisblouseshrinkinginthepast,andit’sverypopular.W:Well,whatcanyoudoaboutit?M:Nothing.I’msorry.Ithinkitmustbeafaultwithyourwashingmachine.Wecan’tacceptresponsibility.W:Well.I‘msorry,butthat’snotgoodenough.Iwanttomakeacomplaint.Whatisthewomandoing?

Sheismakinga_______________.

complaintThat’sthethemeoftheconversation.Doyouknowothersituationswhereweneedto

communicateamessage?

makingacomplaintgivingawarningmakinganinvitationaskingforhelpmakinganapology…Howcouldthesescenesbereproduced?Bycreatingshortplays.Whatisaplay?Aplayisapieceofwritingperformedbyactorsinatheatreorontelevisionorradio.Mostplaysareintheformofadialogue.Alargeamountofcasualspeechisused,sometimeswithincompletesentences.Themainelementsofaplayarecharacters,settings,stagedirections,plot,conflicts,climaxandtheme.ExplorationStep

2

ElementsofaplaySettingCharacterPlotThemeTheplaceandtimeatwhichtheactiontakesplaceApersonorananimalappearinginaplayTheseriesofeventsthatformthestoryofaplayThesubjectormainideainaplayWhatsituationwouldyourgroupliketochoose?Why?

Wewouldliketocreateashortplayaboutmakingacomplaint.Wethinkitiscommonforpeopletohavedifferentopinionsfromeachother,soknowinghowtosolveproblemsisimportantforenhancinginterpersonalrelationships.Thinkaboutthekeyinformationofthechosensituationinmakingshortplays.ChallengesSolutions

Communicationskills

Thedifficultiesthemaincharacterencounterswhenhe/shecommunicateswithothersinthechosensituation.Whatischallengingaboutthesituation？Communicationskillsarethetoolsthatwecanusetoremovethebarrierstoeffectivecommunication.Howcanyoudealwiththesechallenges?e.gListenmorecarefullyandresponsively.

Translateyourcomplaintsorcriticismsintospecificrequestsandexplainyourrequests.

Usebodylanguage...Scene1

Inonecommunity,someelderlywomenarecrazyaboutsquaredancingafterdinner.Itdisturbstheresidentslivingnearbyespeciallyayoungmother.Theyoungmotherthinkstheyshouldtrytokeepquietduringherson’sstudytime.However,someoldwomenareverystubbornandrefusetodoso.Takemakingacomplaintforexample.

Takemakingacomplaintforexample.Thinkaboutthefollowingkeyinformationofthesituation.ChallengesTheseelderlywomenneedtoworkoutafterdinner.Theyarecrazyaboutsquaredancing.Itdisturbstheresidentslivingnearbyespeciallyayoungmother.Theyoungmotherthinkstheyshouldtrytokeepquietduringherson’sstudytime.However,someoldwomenareverystubbornandrefusetodoso.Theyhavebeenquarrellingovertheissuesincelastmonth.

Takemakingacomplaintforexample.Thinkaboutthefollowingkeyinformationofthesituation.CharacterssomeelderlywomenayoungmotheracommunityleaderSolutionsThecommunityleadershouldaskthemtohaveaniceconversationtogetherandworkoutaplanwhichcansatisfybothsides.

Takemakingacomplaintforexample.Thinkaboutthefollowingkeyinformationofthesituation.CommunicationskillsTheyoungmothercantranslatehercomplaintsorcriticismsintospecificrequestsatfirst.Forexample,Whydoyou...?itwouldhelpme...ifyouwould...Usebodylanguagetoshowhowangrytheyoungmotherisandhowtheelderlywomenfeelabouttheirneeds.Useappropriatecommunicationstylestoletthemotherandtheoldwomenexpresstheiropinions.AnalyzinganexampleStep

3ReadthesampleinpartConpage27andanswerthefollowingquestions.

1.WhydoesJackturntoMelissaforadviceinScene1?2.DoyouthinkMelissaisright?JackisnotsurewhethertotellAmandadirectly,sohewantstoknowwhatheshhoulddofromanotherperson.IthinkMessilaisright.IfJackdoesn’ttellAmandaimmediately,shewouldbemoredisappointedonceshelearnsthetruth.

Role-playScene2accordingtothescriptandanswerthefollowingquestions.Doyouthinkthecommunicationintheshortplayiseffective?Why?Yes.WhenJackapologizetoAmanda,hedoesitbytellingthetruthandadmittinghisfaultinasinceremanner,whichwecanfeelthroughthewayhesaysitandthroughhisbodylanguage.Act1,Scene1JakeborrowedAmanda’sskateboard.Unfortunately,hebrokeit.HeiswithMelissainthecanteen,askingherforadvice.Jake:Idon’tknowhowtoapologizetoAmanda—she’sgoingtobesoangry!Melissa:Well,youshouldtalktoherdirectly.Thelongeryouwait,themoredifficultitwillbe.Scene2Thenextday,JakewalksovertoAmandatoapologize.Jake:(Soundingnervous)Hi,Amanda...somethingbadhashappened.Amanda:Hi,Jake.Whathappened?Jake:(Makingeyecontactandspeakingslowlyandsincerely)WhenIwastryingoutyourskateboard,Islipped.WhenIgotup,Ifoundoneofthewheelshadfallenoff—I’msosorry!Ifeelreallybadaboutit.Amanda:(Annoyed)Howdidthathappen?Jake:(Embarrassed,lookingdownatthefloor)IthappenedwhenImadeajumpoveralowfence—itwasmyfault.Ishouldhavetakenbettercareofit.Amanda:(Hesitatingabit)Well,it’sactuallymybrother’sskateboard.Ithinkhe’llbeveryangrywhenhefindsout—hehasacontestthisweekend!Jake:(Surprised)Isee.Inthatcase,maybewecould..._______________________________________________________________________________________________