AirTransportEssentialsBasicConceptofAirTransport民航旅客國(guó)際運(yùn)輸?shù)亩x民航旅客國(guó)際運(yùn)輸（INTERNATIONALAIRPASSERGER）是民航旅客運(yùn)輸中的重要組成部分，也是民航旅客運(yùn)輸中最具潛力、發(fā)展最快的部分，是世界各國(guó)主要航空公司的重要業(yè)務(wù)之一。關(guān)于民航國(guó)際運(yùn)輸?shù)亩x，《華沙公約》所給出的定義是：就本公約而言，國(guó)際運(yùn)輸是指：根據(jù)有關(guān)各方所訂契約，不論在運(yùn)輸中有無(wú)間斷或轉(zhuǎn)運(yùn)，其出發(fā)地和目的地是處在兩個(gè)締約國(guó)領(lǐng)土內(nèi)，或處在一個(gè)締約國(guó)的領(lǐng)土內(nèi)而在另一國(guó)的主權(quán)、宗主權(quán)、委任統(tǒng)治權(quán)利或權(quán)利管轄下的領(lǐng)土內(nèi)有一個(gè)協(xié)議的經(jīng)停地點(diǎn)的運(yùn)輸?？梢?jiàn)，民航旅客國(guó)際運(yùn)輸?shù)亩x是：如果旅客與承運(yùn)人簽署的契約中要求的運(yùn)輸始發(fā)地和目的地不在同一國(guó)家內(nèi)，或者在同一國(guó)家內(nèi)，但在另一國(guó)家有至少一個(gè)約定的經(jīng)過(guò)停留地，這樣的運(yùn)輸被稱(chēng)為“民航旅客國(guó)際運(yùn)輸”，簡(jiǎn)稱(chēng)“民航國(guó)際客運(yùn)”或“國(guó)際客運(yùn)”。

2004年均增長(zhǎng)（%）2005年均增長(zhǎng)（%）2006年均增長(zhǎng)（%）2007年均增長(zhǎng)（%）非洲5.5亞太8.3歐洲6.5中東9.111.8128.8北美4.2南美5.6世界6.2世界航空客運(yùn)增長(zhǎng)情況（PKP）世界航空旅客運(yùn)輸發(fā)展歷史第一階段、初級(jí)階段（1903年-1950年）

第二階段、發(fā)展階段（1950年-1970年）

第三階段、放松管制階段（1970年-1990年）

第四階段，開(kāi)放天空階段（1990年至今）

民航旅客運(yùn)輸?shù)姆诸?lèi)和定義民航旅客運(yùn)輸:民航國(guó)際旅客運(yùn)輸,民航國(guó)內(nèi)旅客運(yùn)輸民航國(guó)際旅客運(yùn)輸:旅客與承運(yùn)人簽署的的契約中要求的運(yùn)輸始發(fā)地和目的地不在同一個(gè)國(guó)家內(nèi),或在同一個(gè)國(guó)家內(nèi)但在另一個(gè)國(guó)家有至少一個(gè)約定的經(jīng)停點(diǎn)的運(yùn)輸.民航國(guó)內(nèi)旅客運(yùn)輸:如果旅客與承運(yùn)人簽署的契約中要求的運(yùn)輸始發(fā)地\目的地\約定經(jīng)停地均在同一個(gè)國(guó)家內(nèi)的運(yùn)輸.民航旅客運(yùn)輸?shù)陌l(fā)展趨勢(shì)第一、客運(yùn)飛機(jī)的性能將不斷提高

第二、客運(yùn)信息化程度將日益加深

第三、國(guó)際客運(yùn)市場(chǎng)的專(zhuān)業(yè)化分工、合作、競(jìng)爭(zhēng)和重組的趨勢(shì)日益明顯。

現(xiàn)代民航旅客國(guó)際運(yùn)輸流程圖一、流程圖涉及的部門(mén)1.出票人：航空公司代理人和售票處2.全求分銷(xiāo)系統(tǒng)、訂座系統(tǒng)和座位控制系統(tǒng)3.值機(jī)部門(mén)二、流程圖現(xiàn)代旅客國(guó)際旅客運(yùn)輸?shù)牧鞒蹋?）

出票人向航空公司代理人/售票處銷(xiāo)售部門(mén)查詢(xún)有關(guān)旅行座位信息。在銷(xiāo)售部門(mén)完成有關(guān)業(yè)務(wù)操作（包括審查付款人已付款）后出票人可從銷(xiāo)售部門(mén)拿到機(jī)票信息（包括有形的紙質(zhì)機(jī)票上的信息或無(wú)型的電子機(jī)票上的信息）。（2）航空公司代理人/售票處銷(xiāo)售部門(mén)通過(guò)GDS系統(tǒng)/CRS系統(tǒng)/ICS系統(tǒng)查詢(xún)座位信息。航空公司座位控制部門(mén)通過(guò)GDS系統(tǒng)/CRS系統(tǒng)/ICS系統(tǒng)控制不同級(jí)別的座位開(kāi)放。（3）付款人向航空公司代理人/售票處財(cái)務(wù)查詢(xún)有關(guān)旅行票價(jià)信息。在財(cái)務(wù)部門(mén)完成有關(guān)業(yè)務(wù)操作后支付票款，并得到付款憑證（包括有形的憑證或無(wú)形的憑證的信息）民航旅客國(guó)際運(yùn)輸流程（4）航空公司代理人/售票處財(cái)務(wù)部門(mén)可以通過(guò)GDS系統(tǒng)/CRS系統(tǒng)/ICS系統(tǒng)查詢(xún)票價(jià)，航空公司票價(jià)控制人員可利用收益管理系統(tǒng)確定票價(jià)后在以上系統(tǒng)發(fā)布。（5）航空公司代理人/售票處財(cái)務(wù)部門(mén)在得到付款人付款后通知銷(xiāo)售部門(mén)可以出票。民航旅客國(guó)際運(yùn)輸流程（6）旅客在航空公司/代理值機(jī)部門(mén)辦理值機(jī)手續(xù)，包括領(lǐng)取登機(jī)牌、交運(yùn)行李等。（7）

航空公司/代理值機(jī)部門(mén)辦理值機(jī)手續(xù)后將旅客登機(jī)信息（包括有形的機(jī)票或無(wú)形的電子客票信息）手工或自動(dòng)傳遞給航空公司的財(cái)務(wù)部門(mén)。（8）航空公司財(cái)務(wù)部門(mén)內(nèi)部對(duì)來(lái)自銷(xiāo)售部門(mén)的財(cái)務(wù)信息和來(lái)自值機(jī)部門(mén)的財(cái)務(wù)信息進(jìn)行檢查和配比。（9）旅客在辦理完值機(jī)手續(xù)后可以登機(jī)旅行。

中國(guó)BSP結(jié)算計(jì)劃的簡(jiǎn)要流程圖

中國(guó)BSP辦公室中國(guó)BSP航空公司

中國(guó)BSP代理人中國(guó)BSP數(shù)據(jù)處理中心

中國(guó)BSP清算銀行

中國(guó)BSP出票系統(tǒng)

中國(guó)BSP航空公司中國(guó)BSP數(shù)據(jù)處理中心清算銀行國(guó)際航協(xié)認(rèn)可代理人自動(dòng)出票系統(tǒng)指定代理付款發(fā)送帳單和票聯(lián)單據(jù)提供清算數(shù)據(jù)發(fā)送帳單自動(dòng)出票提供帳單付款直接借記銷(xiāo)售報(bào)告、票聯(lián)單據(jù)發(fā)放客票表格旅客國(guó)際運(yùn)輸組織

國(guó)際航空運(yùn)輸協(xié)會(huì)（IATA）國(guó)際航空運(yùn)輸協(xié)會(huì)（IATA）：全稱(chēng)是INTERNATIONALAIRTRANSPORTASSOCIATION，成立于1945年，由國(guó)際上主要的定期航空公司的組成。今天，其成員航空公司已經(jīng)包括了來(lái)自140多個(gè)國(guó)家的260多個(gè)航空公司，是由航空公司組成的最大的國(guó)際性的組織?，F(xiàn)在，國(guó)際航協(xié)的總部設(shè)在北美洲航空運(yùn)輸樞紐之一——加拿大蒙特利爾，在加拿大蒙特利爾和瑞士日內(nèi)瓦設(shè)立總辦事處，在日內(nèi)瓦設(shè)立了清算所，在曼谷、內(nèi)羅畢、里約熱內(nèi)盧、北京等地設(shè)有地區(qū)辦事處。

旅客國(guó)際運(yùn)輸組織

國(guó)際航空運(yùn)輸協(xié)會(huì)（IATA)國(guó)際航協(xié)的宗旨是：“為了世界人民的利益，促進(jìn)安全、正常、經(jīng)濟(jì)的航空運(yùn)輸，為直接或間接從事國(guó)際航空運(yùn)輸工作的各空運(yùn)企業(yè)提供合作的途徑，與國(guó)際民航組織（ICAO）及其他國(guó)際組織通力合作”。

旅客國(guó)際運(yùn)輸組織

國(guó)際航空運(yùn)輸協(xié)會(huì)（IATA）

多邊航空運(yùn)輸協(xié)定”（MULTILATERALINTERLINETRAFFICAGREEMENTS）標(biāo)準(zhǔn)旅客銷(xiāo)售代理協(xié)議”（STANDARDPASSENGERSALESAGENCYAGREEMENT）旅客國(guó)際運(yùn)輸組織

國(guó)際航空運(yùn)輸協(xié)會(huì)（IATA）

國(guó)際航協(xié)的主要活動(dòng)有：1、協(xié)調(diào)制定國(guó)際航空客貨運(yùn)價(jià)。2、統(tǒng)一國(guó)際航空運(yùn)輸?shù)囊?guī)章制度。3、通過(guò)清算所統(tǒng)一結(jié)算各會(huì)員與非會(huì)員之間聯(lián)運(yùn)業(yè)務(wù)的帳目。4、開(kāi)展技術(shù)合作。5、協(xié)助各會(huì)員航空公司改善機(jī)場(chǎng)布局和程序標(biāo)準(zhǔn)以提高機(jī)場(chǎng)營(yíng)運(yùn)效率。

旅客國(guó)際運(yùn)輸組織

國(guó)際民航組織（ICAO）

國(guó)際民航組織（ICAO）的全稱(chēng)是INTERNATIONALCIVILAVIATIONORGANIZATION，是協(xié)調(diào)各國(guó)有關(guān)民航經(jīng)濟(jì)和法律義務(wù)，并制定各種民航技術(shù)標(biāo)準(zhǔn)和航行規(guī)則的政府間的國(guó)際組織。

旅客國(guó)際運(yùn)輸組織

國(guó)際民航組織（ICAO）

1.Ensuresafeandorderlygrowthofinternationalcivilaviationworldwide2.Encouragetheartofaircraftdesignandoperationforpeacefulpurposes3.Encouragedevelopmentofairways,airports,andairnavigationfacilities4.Meettheneedsofpeopleforsafe,regular,efficient,andeconomicalairtransport5.Preventeconomicwastecausedbyunreasonablecompetition

旅客國(guó)際運(yùn)輸組織

國(guó)際民航組織（ICAO）

6.Ensurethattherightsofcontractingstatesarefullyrespected,avoiddiscriminationbetweencontractingstates,andensurethateverycontractingstatehasafairopportunitytooperateinternationalairlines7.Promotesafetyofflightsandthedevelopmentofallaspectsofinternationalcivilaeronautics

旅客國(guó)際運(yùn)輸組織

國(guó)際民航組織（ICAO）

大會(huì)是國(guó)際民航組織的最高權(quán)利機(jī)構(gòu)，理事會(huì)是向大會(huì)負(fù)責(zé)的常設(shè)機(jī)構(gòu)，在大會(huì)休會(huì)期間，理事會(huì)代表所有締約國(guó)處理日常事務(wù)。理事會(huì)由33個(gè)理事國(guó)組成，由每屆大會(huì)選舉產(chǎn)生。大會(huì)由理事會(huì)在適當(dāng)?shù)臅r(shí)間和地點(diǎn)，每三年至少召開(kāi)一次。在理事會(huì)下國(guó)際民航組織還建立了航空運(yùn)輸委員會(huì)、航行委員會(huì)、財(cái)務(wù)委員會(huì)、防止非法干擾委員會(huì)、聯(lián)營(yíng)導(dǎo)航委員會(huì)和法律委員會(huì)。秘書(shū)處是國(guó)際民航組織的常設(shè)行政機(jī)構(gòu)，由秘書(shū)長(zhǎng)負(fù)責(zé)保證國(guó)際民航組織各項(xiàng)工作的順利進(jìn)行。秘書(shū)長(zhǎng)由理事會(huì)任命。在國(guó)際民航組織內(nèi)的日常辦事機(jī)構(gòu)還有航空技術(shù)局、航空運(yùn)輸局、法律局、技術(shù)援助局、行政服務(wù)局和對(duì)外關(guān)系辦公

旅客國(guó)際運(yùn)輸組織

國(guó)際民航組織（ICAO）

秘書(shū)處下有一個(gè)地區(qū)事務(wù)處和7個(gè)地區(qū)辦事處，這7個(gè)地區(qū)辦事處分別是：1、西非和中非地區(qū)辦事處，位于塞內(nèi)加爾首都達(dá)喀爾。2、亞太地區(qū)辦事處，位于泰國(guó)曼谷。3、東非和南非地區(qū)辦事處，位于肯尼亞內(nèi)羅畢。4、歐洲地區(qū)辦事處，位于法國(guó)巴黎。5、中東地區(qū)辦事處，位于埃及開(kāi)羅。6.北美和加勒比地區(qū)辦事處，位于墨西哥的墨西哥城。7.南美地區(qū)辦事處，位于秘魯利馬。

旅客國(guó)際運(yùn)輸組織

國(guó)際民航組織（ICAO）

1971年10月25日，聯(lián)合國(guó)第26屆大會(huì)通過(guò)2758號(hào)決議，恢復(fù)我國(guó)在聯(lián)合國(guó)組織中的合法席位。同年11月19日國(guó)際民航組織第74屆理事會(huì)第十六次會(huì)議做出相應(yīng)決定，恢復(fù)中華人民共和國(guó)的合法權(quán)利。我國(guó)于1974年承認(rèn)芝加哥公約并自該日起參加國(guó)際民航組織的有關(guān)活動(dòng)。從1974年起，我國(guó)連續(xù)當(dāng)選為理事國(guó)，并在蒙特利爾設(shè)有常駐國(guó)際民航組織的代表。

相關(guān)公約：芝加哥公約1、締約國(guó)承認(rèn)每一個(gè)國(guó)家對(duì)其領(lǐng)空具有完全的排他的主權(quán)；2、根據(jù)國(guó)際航空運(yùn)輸?shù)陌l(fā)展和實(shí)踐，公約對(duì)定期航班和不定期航班飛行的權(quán)利做出了有關(guān)規(guī)定；3、對(duì)從事國(guó)際飛行的航空器的國(guó)籍和航空器應(yīng)具備的條件做出了規(guī)定；4、締約各國(guó)同意采取一切可行的措施，通過(guò)發(fā)布特別規(guī)章或其他方法，以便利和加速航空器在締約各國(guó)之間的航行。相關(guān)公約：芝加哥公約5、制定了國(guó)際民航技術(shù)標(biāo)準(zhǔn)和建議的措施。國(guó)際民航組織隨后將這些方面的標(biāo)準(zhǔn)和建議的措施作為公約的附件公布實(shí)行。迄今為止，該附件數(shù)量已經(jīng)達(dá)到18個(gè)。6、關(guān)于國(guó)際民航運(yùn)輸遞交統(tǒng)計(jì)材料和聯(lián)營(yíng)問(wèn)題的規(guī)定。

7、關(guān)于組成國(guó)際民航組織的規(guī)定相關(guān)公約：華沙公約《華沙條約》《華沙條約》簽定于1929年10月12日，全稱(chēng)是《統(tǒng)一國(guó)際航空運(yùn)輸某些規(guī)則的條約》，是民航國(guó)際旅客運(yùn)輸中第一部重要的航空法律?！度A沙條約》于1933年2月13日生效。我國(guó)于1958年7月20日送交了加入書(shū)，使該公約于同年10月18日在我國(guó)生效。

相關(guān)公約：華沙公約公約共分5章41條，對(duì)國(guó)際航空運(yùn)輸?shù)亩x、運(yùn)輸憑證和承運(yùn)人責(zé)任作出了明確規(guī)定。公約特別規(guī)定，在運(yùn)輸過(guò)程中由于承運(yùn)人的過(guò)失使旅客、托運(yùn)人或收貨人遭受損失，承運(yùn)人應(yīng)該承擔(dān)賠償責(zé)任。公約同時(shí)規(guī)定，承運(yùn)人對(duì)每名旅客的最大賠償責(zé)任是12.5萬(wàn)金法郎，行李和貨物每公斤250金法郎，旅客手提行李每人不超過(guò)5000金法郎。這里的金法郎是指含有900/1000成色的65.5克黃金的金法郎。這些金額可以折合成任何國(guó)家的貨幣，并取整數(shù)。

相關(guān)公約：《服務(wù)貿(mào)易總協(xié)定》與航空運(yùn)輸附件世界貿(mào)易組織（WTO）、《服務(wù)貿(mào)易總協(xié)定》與航空運(yùn)輸附件世界貿(mào)易組織的前身是締約于1947年、正式生效于1948年的關(guān)稅與貿(mào)易總協(xié)定，它是一項(xiàng)有關(guān)關(guān)稅和貿(mào)易的多邊國(guó)際協(xié)定，同時(shí)也是一個(gè)調(diào)整締約國(guó)之間經(jīng)濟(jì)貿(mào)易關(guān)系方面的國(guó)際組織。根據(jù)客觀(guān)形勢(shì)的要求，關(guān)稅與貿(mào)易總協(xié)定于*年更改為世界貿(mào)易組織，總部位于瑞士日內(nèi)瓦。

《服務(wù)貿(mào)易總協(xié)定》與航空運(yùn)輸附件1986年9月在烏拉圭發(fā)動(dòng)的烏拉圭回合，最后于1994年4月15日發(fā)表了“馬拉喀什部長(zhǎng)宣言”，并最終形成了世界貿(mào)易組織國(guó)際法體系的《服務(wù)貿(mào)易總協(xié)定》?！斗?wù)貿(mào)易總協(xié)定》包括29條和8個(gè)附件，航空運(yùn)輸附件是其中之一。《服務(wù)貿(mào)易總協(xié)定》將服務(wù)貿(mào)易定義為“國(guó)際間服務(wù)的提供”，包括某項(xiàng)服務(wù)的生產(chǎn)、分配、營(yíng)銷(xiāo)、銷(xiāo)售等一系列活動(dòng)。

《服務(wù)貿(mào)易總協(xié)定》與航空運(yùn)輸附件《服務(wù)貿(mào)易總協(xié)定》認(rèn)為，服務(wù)貿(mào)易的形式包括：1、跨境服務(wù)：表示從一國(guó)境內(nèi)向其他國(guó)家境內(nèi)提供的服務(wù)，它沒(méi)有人員、物資的流動(dòng)，而是通過(guò)電信、郵電、互聯(lián)網(wǎng)等實(shí)現(xiàn)的。2、境外消費(fèi)：表示在一國(guó)境內(nèi)為其他國(guó)家的消費(fèi)者提供的服務(wù)。3、商業(yè)存在：某一國(guó)的服務(wù)者通過(guò)到其他國(guó)家境內(nèi)成立公司、分支機(jī)構(gòu)等實(shí)體來(lái)為其他國(guó)家的用戶(hù)提供服務(wù)，它是服務(wù)貿(mào)易中最普遍的形式。4、自然人移動(dòng)：某一國(guó)的自然人通過(guò)在其他國(guó)家的存在來(lái)為有關(guān)用戶(hù)提供服務(wù)。

《服務(wù)貿(mào)易總協(xié)定》與航空運(yùn)輸附件在民航運(yùn)輸服務(wù)領(lǐng)域里，早在1990年國(guó)際民航組織就與當(dāng)時(shí)的關(guān)稅與貿(mào)易總協(xié)定達(dá)成共識(shí)：在民航運(yùn)輸業(yè)的“硬約束”方面，即航空權(quán)、航路、航空器適航、飛行安全、人員執(zhí)照等方面要受?chē)?guó)際民航組織簽署的協(xié)議和頒發(fā)的規(guī)則的約束；在民航運(yùn)輸業(yè)的“軟約束”方面，即民用航空器貿(mào)易、民航客貨運(yùn)輸銷(xiāo)售、計(jì)算機(jī)定座、航空器及附件的維修方面，需要受到當(dāng)時(shí)的關(guān)稅與貿(mào)易總協(xié)定的原則和規(guī)則的約束。

IATAGeographyTrafficconferencearea1-TC1:thewesternhemisphere.Sub-areas:NorthAmericaCanadaUSAMexicoCentralAmericaCaribbeanAreaSouthAmericaORNorthAtlanticSub-Area,MidAtlanticSub-Area,SouthAtlanticSub-Area

IATAGeographyTrafficconferencearea2-Sub-areas:Europe:EuropeCommunity(EC)countries,Economic&MonetaryUnion(EMU)AfricaMiddleEastIATAGeographyTrafficconferencearea3-Sub-areas:SouthEastAsiaSub-area(SEA)SouthAsianSubcontinentSub-area(SASC)Japan,KoreaSub-areaSouthWestPacificSub-areaMajorCityCodesVIE-ViennaBRU-BrusselsSOF-SofiaLCA-LarnacaPAR-ParisFRA-FrankfurtATH-AthensREK-ReykjavikMIL-MilanAMS-AmsterdamRTM-RotterdamWAW-WarsawLIS-LisbonMOW-MoscowMAD-MadridMajorCityCodesSTO-StockholmOSL-OsloCPH-CopenhagenZRH-ZurichGVA-GenevaLON-LondonIST-IstanbulMIL-MilanBCN-BarcelonaLED-StPetersburge

MajorCityCodes

(AFRICA)ABJ-AbidjanCAI-CairoADD-AddisababaLUN-LusakaHRE-HarareJNB-JohannesburgMajorCityCodes

(ASIA)BJS-BeijingHKG-HongkongDEL-DelhiBOM-MumbaiJKT-JakartaTLV-TelavivTYO-TyokoOSA-OsakaSEL-SeoulKUL-KualalumpurISB-IskamabadKHI-KarachiMNL-ManilaBKK-BangkokDXB-Dubai

MajorCityCodes

(NORTHAMERICA)YOW-OttawaYMQ-MontrealYTO-TorontoYVR-VancouverCHI-ChicagoLAX-LosAngelesMIA-MiamiNYC-NewYorkSFO-SanFranciscoWAS-WashingtonMajorCityCodes

(MIDANDSHOUTHAMERICA)HAV-HavanaMEX-MexicoBUE-BuenosAiresRIO-RioDeJaneiroSAO-SaoPauloCCS-CaracasLIM-LimaBOG-BogotaMajorCityCodes

(MIDANDSHOUTHAMERICA)CBR-CanberraSYD-SydneyMEL-MelbournePER-PerthSUV-SuvaNAN-NadiWLG-WellingtonAKL-AucklandGlobalIndicatorsWH-westernhemispheretravelEH-easternhemispheretravelAT-viatheAtlanticOceanPA-viathePacificAP-viatheAtlanticandPacificOceansHKG-YTO-LONGlobalIndicatorsPN-transpacificroutingbetweenSouthAmericaandSouthwestPacificviaNorthAmericaSYD-LAX-MEX-SCLSA-viaSouthAtlanticroutingbetweenSouthAtlanticsub-areaandSouthEastAsiaviatheAtlanticandviapoint(s)inCentralAfrica,SouthernAfrica,IndianOceanIslandsonlyorviadirectservicesRIO-HKGGlobalIndicatorsTS-betweenTC2ANDTC3onlyfortansSiberianroutingonnonstopservicebetweenEuropeandJapan,Korea,TaiwanBKK-TYO-PARFE-travelbetweentheRussianFederation,UkraineandArea3withanonstopsectorbetweenRussia/UkraineandARea3.MOW-HKG-POMGlobalIndicatorsAP-viatheAtlanticandPacificOceansexample:HKG-YTO-LONPassengersInfantsnotreach2ndbirthdayChildren2-11Adultupon12UMAchild,uptotheageof12,whotravelsalone,notaccompaniedbyanadult.Airlinesrequiretravelagentstoinformthemofanyunaccompaniedminorsreservedonflightssothatsuitablearrangementscanbemade.ChildrenAndInfantsFareAgeAccompaniedFareUnaccompaniedFareUnder2noseat10%100%Under2bookedseat67%100%2-767%100%8-1167%67%BookingConceptBasicConceptofAirTransportBookingconceptCRSComputerreservationsystemAvailabilityTermsusedtorepresentthenumberofseatsremainingforpurchaseBookingformAformcompletedbyatravelagentwhenabookingiscreated.Theformrecordsdetailsofcustomer’sname,contactaddressandtelephonenumber,itinerary,paymentdetails,andbookingconditions.Bookingconcept(continued)ConfirmedreservationAdefinitebooking,whereseatsareavailableandreservationhasbeencreatedunderapassenger’sname.ReconfirmationProcedurebywhichpassengersconfirmtheirintentiontousethereservedseatbooking.Bookingconcept(continued)PNRAuniquecomputerizedfile.APNRiscreatedbythebookingagentandisusedtocommunicatepassengerdetailsandintendedflightitineraryaswellasotherrequestsandinformationrelevanttothecarrier.Alsoreferredtoasabookingorreservation.BookingstatusConfirmedreservation OKSpaceunderrequest RQSubjecttospaceavailable SANoseat(infants) NSOpenticket OPENDatenotenteredontheticketCheck-inBasicConceptofAirTransportCheck-inCheck-inFormalitiesundertakenbyapassengeratanairportbeforedeparture.Theseincludethecheckingofpassengerdocuments,allocationofseats,andissueofboardingpassandbaggagetag.Check-in(continued)No-showApassengerholdingaflightreservationwhofailstouseitandcancelitpriortotheflightdeparture.Go-showApassengerwhoshowsupforaflightwithoutareservation.Stand-byThetermreferstoatravellerwhohasnoreservationbutisreadytotravelonafullybookedflightwhowaitstoseeifaseatbecomesavailableduetoano-show.OverBookingWhyweneedOverBookingHowtodoit?DBandDBcost.BaggageConceptBasicConceptofAirTransportBaggageconceptBaggagePersonalitemscarriedbyatraveler,suchasclothes,cameraequipment,andotherarticlesrelatedtothejourney.BaggageallowanceReferstotheamountofluggageeachpassengerispermittedtotransportfreeofchargeBaggageconcept(continued)BaggagetagAdocumentnotingthepassenger’snameandaddressthatisattachedtoluggageasameansofidentification.Tagsissuedatcheck-inthatareusedtoidentifycheckedbaggageTypeofBaggageCheckedbaggageUncheckedbaggageCheckedBaggagePresented,tagged,weightedatcheck-inCarriedintheholdoftheaircraftThroughcheckedinindirectflight.Attachcontactinformationoutsideandinside(It’susefulintimeofgetlost.)UncheckedBaggageAlsoknownascabinbaggageOrhandbaggagePlacedinclosedoverheadlockersOrunderthepassenger’sseatBaggageAllowanceReferstotheamountofluggageeachpassengerispermittedtotransportfreeofchargeAppliesforbothcheckedanduncheckedluggageBaggageallowanceWeightconceptPiececonceptWeightconceptBaggageallowanceF 40Kg(88lbs)C/J 30Kg(66lbs)Y 20Kg(44lbs)Airlinesdovarytheirallowances,especiallyforFandC/Jclasspassengers.DomesticroutesmayalsodifferfromtheaboveChildrenandInfantsChildren:sameasadultInfants:nobaggageallowancePiececonceptBaggageallowanceF,C/Jclass 2pieces(bags)Dimensions:upto,butnotexceed158cm(62inches)Yclass 2pieces(bags)Dimensions:1bagmustnotexceed158cm(62inches)Totalforbothbagsmustnotexceed273cm(107inches)Maximumweightforanyonebagmustnotexceedeither32kg(70lbs)Or23kg(50lbs)iftraveliswithinNorthAmerica.ChildrenandInfantsChildren:sameasadultInfants:1piecethatthreesidesdimensionsmustnotexceed115cmArticlesconsiderasasinglepieceofbaggageThefollowingarticles,irrespectiveoftheiractualdimensions,maybeconsideredasapieceofbaggageat135cm(53inches)OnesleepingbagorbedrollOnerucksack/knapsack/backpackOnepairofsnowskiswithonepairofskipolesandonepairofskibootsOnegolfbag,golfclubsandpairofgolfshoesOneduffletypebagorB-4typebagOnesuitablypackedbicycleOnepairofstandardwaterskisoroneslalomwaterskiSuitablypackedfishingequipment,comprisingnotmorethantworods,onereel,onelandingnet,onepairoffishingboots,andonefishingtacklebowCertainsportingfirearms(subjecttoeachairlinesconditionsofcarriage)Anyportablemusicalinstrumentnotexceeding100cm(39inches)inlengthWherePieceSystemAppliesBetweenUSA/USTerritoriesandorcountriesBetweenCanadaandEurope,MiddleEast,SouthernAfrica,SouthAsianSubcontinent,theFarEastexceptGumandSouthWestPacific,Argentina,Bolivia,Brazil,Chile,Panama,Paraguay,Peru,UruguayBetweentheFarEastandArgentina,Bolivia,Brazil,Chile,Panama,Paraguay,Peru,Uruguay,Mexico,USABetweenGuam/SaipanandJapan,Okinawa,HongKong,KoreaRepublic,China,Taiwan,Philippines,Thailand,Indonesia,Malaysia,Singapore,IndiaBetweenPagoPagoandSouthWestPacificCabinBaggageAllowanceFirstclass(somebusinessclass)1bag23×35×55cm(9×14×22inches)1garmentbag20cm(8inches)thickwhenfold,plus1briefcaseorlaptopcomputerTotalcombinedweight:10kg(22lbs)Economyclass1piecewithamaximumdimensionof115cm(45inches);or1bag23×35×55cm(9×14×22inches)Totalcombinedweight:5kg(11lbs)ExcessBaggageLuggageoverthenormalfreebaggageallowanceineitherweightordimension.ExcessbaggagechargeThehighestnormaleconomyclassonewayadultfare1.5%perkilogramUnitefaresystemSpecialChargesSpecialchargecouldapplyifpassengerswishtotransportlargeorfragilearticlessuchassurfboardsorskiingequipment.PetsSeeingeyedogUsually,PetswillbetransportinaspecialareaofholdSmalldogs,cat……Unaccompaniedanimalsaretransportedbyaircargo.VaccinationsSpecialitemsAbagcontainingfoodforinfantsWheelchairorotherdevicesforinvalidpassengersProhibiteditemsHarmlessordangerousonboardanaircraftMatchesandlightersareforbiddeninbaggage.Flammableliquids,fuel,paints,solvents,adhesive,……FireworksBleaches,draincleaners,…toxicchemicalsElectronicgoodsRadiotransmittersMobilephonesCDworkmanTheJourneyConceptBasicConceptofAirTransportTheJourneyConceptAnatomyofaJourneyAjourneyconsistsoftheentireroutingincludedonaticketorgroupofconjunctiontickets.,including:TheJourneyConceptOrigin:theinitialstartingpointandthefirstticketedpointintherouting.Itisalsoafareconstructionpointandisusuallyinthecountryofcommencementoftravel.Destination:theultimatestoppingplaceofthejourneyandasaterminalpointintheroutingitisalsoconsideredafareconstructionpointorafarebreakpoint.

TheJourneyConceptIntermediatepoint(s)-transferpointsintermediatestopoverpoint:ermediatenostopoverpoint:apointwherethepassengerarrivesanddepartswithin24hours.TheJourneyConceptSector:aportionofthejourneycomprisedoflegsorsection,mostlyusedinreferencetofareconstruction.Thisusuallyinvolvesapairofpoints.Farecomponent:acomponentoraportionoftheitinerarybetweentwoconsecutivefareconstructionpoints.Thusajourneymayhaveoneormorefarecomponent.TheJourneyConcept

typesofjourneyOnewaytrip(OW):theoriginandfinaldestinationareindifferentcountries.Roundtrip(RT):atravelentirelybyairfromapointtoanotherpointandreturntotheoriginalpoint.Ithastwofarecomponentofequalnormalfares.TheJourneyConcept

typesofjourneycircletrip(CT):travelfromapointandreturntheretobyacontinuous,circuitousairroute,includingjourneyscomprisingtwofarecomponentsbutwhichdonotmeettheconditionsoftheroundtripdefinition.

TheJourneyConcept

typesofjourneyOpenjawmayhavetwointernationalfarecomponentsandmaycontaindomesticsurfacesectororinternationalsurfacesectorsdependingontheconditionsofthespecialfare.singleopenjaw-SOJdoubleopenjaw-DOJPointsintheroutesOrigin

DestinationIntermediatepoints(transfers)X/X/StopoverandtransferconnectionpointTransferconnectionpoint(nostopovers)X/X/StopoverpointStopoverandtransferconnectionpointStopoverIntermediatepointsthatpassengersnotscheduledtodepartwithin24hoursNostopoverIntermediatepointsthatpassengersscheduledtodepartwithin24hoursTicketingNotesFROM/TONYCCARRFARECALC.X/PARAACPHAFOSLSKBGOSK──TOTALFARECALC.ENDORSEMENT/RESTRICTIONS(CARBON)ORIGIN/DESTINATIONAUDITCOUPONAIRLINEDATADATEANDPLACEOFISSUENAMEOFPASSENGERNOTTRANSFERABLEDATEOFISSUEISSUEINEXCHANGEFORVALIDATECONJUNCTIONTICKETSORIGINALISSUEAIRLINEFORMSERIALNO.PLACEDATEAGENT’SNUMERICCODEAGENTsignedX/ONOTGOODFORPASSAGECARRIERFLIGHT/CLASSDATETIMESTATUSFAREBASISNOTVALIDBEFORENOTVALID

AFTERALLOWBAGGAGE

CK/UNCKFROMNEWYORKJFKAA111Y11OCT1510OKPCSWTXTOPARISAF222Y11OCT1115OKPCSWTTOCOPENHAGENSK333Y21NOV1110OKPCSWTOTOOSLOSKOPENPCSWTTOBERGENTOURCODE

PASSENGERTICKETANDBAGGAGECHECK-ISSUEDBYSUBJECTEDTOCONDITIONSOFCONTRACTINTHISTICKETFORMOFPAYMENT

FareComponentAcomponentoraportionoftheitinerarybetweentwoconsecutivefareconstructionpoints.Ajourneymayhaveoneormorefarecomponents.RoutingHavingOneFareComponentABCDEOriginDestinationIntermediatepointsRoutingHavingTwoFareComponentsABCGOriginDestinationIntermediatepointsDEFFareBreakPointIntermediatepointsJourneyTypesOneWay(OW)Auckland-SydneyAuckland-Singapore-PerthRoundTrip(RT)LON-NYC-LONBJS-TYO-BJSLONNYCJourneyTypesCircleTripROM-PAR-VIE-ROMROM-PAR-ZRH-MAD-ROMOpenJawPAR-ROM-NCESYD-MNL-TYO-AKLROMPARVIEPARROMNECJourneyTypesOpenJawBJS-TYOsurfaceOSA-BJSBJS-PARsurfaceLON-BJSBJS-TYOsurfaceOSA-SHABJSTYOOSABJSPARLONBJSTYOOSASHAInternationalSaleIndicatorInsideOutsideSaleTicketingInsideOutsideSITISOTOSOTISITOOneCountryrules:ScandinaviaUSAandCanadaSOLD:OSLTICKETED:STOCPHVIEMADPARSOLD:YVRTICKETED:NYCSIALAXSEALIMExercisesJourneySoldinTicketedinISILON-PARLONLONTPE-SEA-TPETPEYVRAKL-LAXAKLSYDJNB-SINNBONBOUAK-REK-OSLCPHUAKPassengerairtariff(PAT)AllinformationinthePATisdividedintothefollowingfourcategories:1.MaximumPermittedMileages2.Generaltariffinformation3.EH(EasternHemisphere)tariffinformationbetweenandwithinAreas2and3.4.WH(WesternHemisphere)tariffinformationfrom/to/withinArea1.PassengerairtariffEH(EasternHemisphere)tariffinformationbetweenandwithinAreas2and3.faresEasternHemispherefaresrulesEasternHemisphereWH(WesternHemisphere)tariffinformationfrom/to/withinArea1.faresWesternHemispherefaresrulesWesternHemispherePassengerairtariffAllbooksarepublishedquarterlyexceptfortheMaximumPermittedMileagesbookwhichisreleasedinAprilofeachyearandtheFaresbookswhicharepublishedeighttimesayear-FEB,MAR.MAY.JUN.AUG.SEP,NOV,DEC.Passengerairtariff(generalrulesbooks)1.alphabeticalindex2.countrycodes3.cityname,codes4.rulessectionabbreviationanddefinitionoftermsbaggageIndustryremunerationDiscountInterlinecarriersPassengerairtariff(generalrulesbooks)PaymentCurrencyTaxes/fees/chargesPassengerticketOtherdocumentsEndorsementCreditcardsReservationsandticketcodingdirectoryInclusivePassengerairtariff(generalrulesbooks)5.carrier’sspecialregulations6.ticketedpointmileages7.roundtheworldfaresFareTypesNormal/specialfaresY,Y2YEE6MSpecifiedandunspecifiedfarescarrierfareandindustryfaresFareTypesNormalfaresarefaresthatdonothaveasmanyrestrictionsasspecialfare.Including:Unrestrictednormalfaresorprimaryfaressuchas:ForF1,PorP1(forfirstclassfares)CorC1,JorJ1(forintermediateclassfares)YorY1,SorS1(foreconomyclassfares)FareTypesRestrictednormalfaresorsecondarynormalfaressuchas:F2orP2(forfirstclassrestrictedfares)J2,C2,C3(forbusinessclassrestrictedfares)Y2,S2,Y11(froeconomyclassrestrictedfares)FareTypesOneway(OW)faresinnormaltypefaceonlyusedforOWjourneyRoundtrip(RT)faresinboldtypefaceusedforreturntripssuchasroundtripsandcircletripsFareSelectionCriteriaWhenajourneyhasgiven,fareselectionmustcomplywiththefollowingcriteria:1.globalindicator:faresforfarecomponentmustbeselectedbasedontheroutingactuallyflown.Forexample:LON-NYC-SELAPLON-FRA-SELTS

FareSelectionCriteria2.Carrier:forAT,PAandWHcarriercodedfaresfrom/toCanada/USA,quotethefaresofthe“overwater”carrierusedbetweenthefirstofdepartureinCanadaandUSAandthefirstpointofarrivaloutsideCanada/USAorviceversa.Forexample:JED-WAS-NYCFareSelectionCriteria3.THERULE:whenselectingfares,youshouldalwayscomplywiththerelevantconditionsoftheaccompanyingrule.Forexample:LON-SELE032SpecifiedroutingWhenthejourneycomplieswiththeconditionsinthetable,thejourneycanbeconsideredtobeadirectjourneySpecifiedroutingApplicationofrouting1.thefareconstructionpointsarethesameastheoriginanddestinationfoundinthetable.2.therouteisviatheintermediatepointsspecifiedandnoadditionalpoint(s)areadded.(youmaydeleteviapointsbutnotaddmorepoints.Specifiedrouting3.wheretoormorecitiesareseparatedbythe“/”symbol,onlyoneofthemmaybeselectedasanorigin,destinationorviapoints.4.wheretwocitiesareseparatedby“-”system,bothcitiesmaybeusedasviapoint.5.thenotesofspecifiedrouting,ifany,arefollowed.Specifiedrouting6.theroutingisreadfromlefttorightorv.v.althoughrouteoptionsappeartobeshowninonedirectiononly,fortravelintheoppositedirection,youmustfollowthesequenceinthereversedirection.LONDONUK(LON)

FARETYPELOCALCURRENCYNUCCARRCODERULEGIMPM&ROUTINGTOSEOUL(SEL)EH8944TS8352AP11748Y18392988.18EHTSY33475438.52EHTSY20293296.91APY36936000.74APY26831109.80E032EHTSC23763860.75EHTSC43247026.05EHTSC25684172.73APC46747594.76APF38026177.85EHTSF692011244.28EHTSF41096676.69APF747812150.97APYLPX3M11671896.25Y088AEHTSYHPX3M13422180.61Y088AEHTSYEE6M16052607.96Y077EHTSJEDDAH(JED)

FARETYPELOCALCURRENCYNUCCARRCODERULEGIMPM&ROUTINGTONEWYORK(NYC)AT7648Y242861144.45X0842ATY154181446.72X0842ATC66001762.34X0842ATF94032510.81X0842ATS54181446.72BAN0234ATS242861144.45BAN0840ATJ66001762.34BAN0234ATF94032510.81BAN0234ATS54181446.72KLN0235ATS742861144.45KLN0569ATC66001762.34KLN0306ATY242861144.45SVN0816ATY54181446.72SVN0816ATJ66001762.34SVN0106ATF94032510.81SVN0105ATY2242861144.45TWN0816ATExercisesIfroutingis:JED-AMS-NYCYCLASSWhateconomyfaretypewouldyouquote?HowmuchistheOWNUCfromJEDtoNYC?HowmuchistheRTNUCfromJEDtoNYCviaKL?WheredoyoufindruleN0106?CurrencyrulesLocalCurrencyFareWhichisusuallyinthenationalcurrencyofthecountryofcommencementofinternationaltransportation.However,therearegroupsofcountriesthatexpresstheirlocalcurrencyfaresinacurrencyotherthantheiroriginalnationalcurrency.USdollar(USD)countriesEMUcountriesNUCConversionProcedureNeutralUnitofConstructionIATARateofExchangeFive-dayaverageendingonthe15thofeachmonth.Itchanges4timesayear.Unlessthevariationincurrencyvaluebymorethan6%.RelationshipofNUCROELCFLCF=NUC*ROENUC=LCF/ROETocalculatefares,ratesorchargesincurrencieslistbellows:MultiplyNUCfaresrate/androunduptotheresultingamounttotheChargebythefollowingnexthigherunitaslistedbelow:rateofexchange:Country(+localcurrencyacceptancelimited)CurrencyNameISOCodeFromNUCRoundingUnitsAlphaNumberLocal

Curr.

faresOther

ChargesDecimal

UnitsNotesHaitiUSDollarUSD8401.00000010.123,5HongKongSARHongKongSARDollarHKD3447.74888010125HungaryForintHUF348230.42000010102IcelandISK35272.014000100100+IndiaINR35642.44202051026ItalyEUR9780.9163890.010.0125JordanJOD4000.7090000.10.053NewZealandandCookIslandsNZD5541.87194510.1218ROUNDINGRULESANDUNITSHighermorethanonedecimalofroundingunitdeducethelessunitiftheresultbigthan“0”,roundingupelseroundingoffNearestExample1RawLCF RoundingUnit RoundedLCFNZD1234.3 H1NZD1234.09 H1NZD1234.9 H1NZD1239.8 H1NZD1235.00NZD1234.00NZD1235.00NZD1240.00Example2RawLCF RoundingUnit RoundedLCFINR1232.3 H5INR1230.09 H5INR1239.9 H5INR1239.09 H5INR1235INR1230INR1240INR1240INR1299.09 H5INR1300Example3RawLCF RoundingUnit RoundedLCFJOD1234.39 H0.1JOD1234.09 H0.1JOD1234.903 H0.1JOD2209.98 H0.1JOD1234.400JOD1234.100JOD1234.900JOD2210.000Example4RawLCF RoundingUnit RoundedLCFUSD1234.39 N1USD1234.09 N1USD1234.80

N1USD2299.98 N1USD1234.00USD1234.00USD1235.00USD2300.00Example5RawLCF RoundingUnit RoundedLCFHKD1234

N10HKD1230.09 N10HKD1235.70