R=ReservationClerk預(yù)定員G=Guest顧客R：Goodmorning.RoomReservations.MayIhelpyou?您早，客房預(yù)訂部，請(qǐng)問(wèn)有什么可以幫助您?G：Yes，I’dliketobookaroom.我想預(yù)訂一個(gè)房間。R：Thankyou，sir.Forwhichdateandhowmanyguestswilltherebeinyourparty?謝謝您。要訂在什么時(shí)候?您一行有多少人?G：FromApril16thto20th.Justmywifeandmyself.4月16日到20日。只有我和我太太。R：FromApril16thto20th??.Andwhichkindofroomwouldyouprefer，sir?4月16日到20日。請(qǐng)問(wèn)您想預(yù)訂哪種房間。G：ATwin，please.R：Couldyouholdthelineplease?I’llcheckourroomavailability.(Afterawhile)Thankyouforwaiting，sir.WehaveatwinroomatUS$180pernight，willthatbeallright?請(qǐng)別掛斷好嗎?我來(lái)檢查一下是否有空房間。(過(guò)來(lái)一會(huì)兒)讓您久等了，先生。我們有空余的雙床間，現(xiàn)在價(jià)格是每晚180美元，這樣可以嗎?G：Ok，I’lltakeit.好的，我訂了。R：Thankyou，sir.MayIhaveyournameandphonenumber，please?謝謝您，先生。您能告訴我您的姓名和電話號(hào)碼嗎?G：Sure.MaynameisAaronJohnson，andmyphonenumberis3242-5827.沒(méi)問(wèn)題。我叫艾倫.約翰遜，電話是3242-5827.R：Mr.AaronJohnson，phonenumberis3242-5827.??Excuseme，howdoyouspellyourfirstname?艾倫.約翰遜，電話是3242-5827。請(qǐng)問(wèn)怎么拼寫(xiě)您的名字?G：It’sdoubleA，R，O，N.兩個(gè)A，R，O，N。R：DoubleA，R，O，N.Thankyou，Mr.Johnson.MayIhaveyourarrivaltimeonApril16th?兩個(gè)A，R，O，N。謝謝您，約翰遜先生。請(qǐng)問(wèn)您4月16日大概什么時(shí)候到酒店?G：Around9p.m.大約晚上9點(diǎn)。R：Mr.Johnson，fortheunguaranteedreservation，wecanonlyholdtheroomby6p.m.，becauseitisthepeakseasonnow.Ifyoumakeaguaranteedreservation，wecanholdtheroomovernight.Wouldyoulikemetomakeaguaranteedreservationbycreditcard?約翰遜先生，因?yàn)楝F(xiàn)在是旺季，我們酒店的非擔(dān)保預(yù)訂只能保留到下午6點(diǎn)。您若做了擔(dān)保預(yù)訂，我們可以整夜都保留您的預(yù)訂。您愿意用信用卡做擔(dān)保預(yù)訂嗎?G：Fine.DoyouacceptAmericanExpress?好的。你們酒店接受美國(guó)運(yùn)通卡嗎?R：Yes.MayIknowthenumber?接受，請(qǐng)問(wèn)信用卡號(hào)是多少?G：It’s134986號(hào)碼是134986.R：Thankyou，Mr.Johnson.You’vemadeaguaranteedreservationattheGuangzhouxxHotel，fromApril16thto20thfor5nights.Ifyoucan’tarriveasschedule，pleaseinformusbefore6p.m.onApril16th.Thankyouforcallingandwelookforwardtoservingyo